• OJCommerce

OJCommerce

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Overview

OJCommerce has a rating of 2.4 stars from 885 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 39th among Furniture sites.

  • Service
    61
  • Value
    59
  • Shipping
    59
  • Returns
    50
  • Quality
    50

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
308
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How would you rate OJCommerce?
Top Positive Review

“Loving the Loft Bed from OJCommerce.com”

Lucca W.
4/23/24

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

Top Critical Review

“BEWARE!”

H. D.
10/29/24

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

Reviews (885)

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Reviews that mention popular keywords

return policy (31) restocking fee (83) customer service (125) naomi home (13) return label (11)
Thumbnail of user heatherm674
Tennessee
1 review
1 helpful vote
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May 18th, 2020

I purchased Bissell Deep and Clean from walmart.com through ojcommerce on May 1,2020 for over $32.00. I checked my ORDER May 2 and the price had dropped to $17.00. My order had not processed. In fact it took until May 14 for my order to process and ship. The entire time the price for the same product was $17.00. The company never once contacted me or refunded me the difference. It was less than 24 hours of purchase.
I attempted to return the product at my local Walmart. The associate stated that since it was from a third party seller, I would have to contact ojcommerce to make arrangements for returns. I did so immediately. I recieved an email from ojcommerce stating; I have 10 days to return the product, I am responsible for shipping cost, I am responsible for a 20% restock fee and they fee the product is damaged I will have to pay at least a 50% restock fee.
So I went to walmart.com and clicked on the products return policy and it stated "return: store: so I took it back to my local Walmart. This time they refused to take it citing the coronavirus. As I felt I was getting the run-around I asked to speak to the manager who by the grace of God took my return. He said that he was shipping it back to ojcommerce and that I would have no restocking fees.
During this entire ordeal I emailed ojcommerce customers service with no response. I attempted to call them but their business offices are not open on the weekends and that the only time I am off work they are only open from 9-5 Monday- Friday very inconvenience. I will never buy from them again and I am going all the way up to Walmarts president about this incident.

Tip for consumers:
Do not buy from ojcommerce!! READ THEIR RETURN POLICY!!

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user ashleyb709
Tennessee
1 review
0 helpful votes
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April 25th, 2020

I Received my bed frame and head board for my new mattress I couldn't be more happy with it I love it so much thanks so much for a fast delivery.

Thumbnail of user eltont5
Massachusetts
1 review
0 helpful votes
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August 4th, 2020

I didn't think I would find that kind of faucet, but thanks to you guys I solved the problem I have my house for sale I am so happy.

Thumbnail of user beatricet25
Kansas
2 reviews
0 helpful votes
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August 18th, 2020

Love it going to get another next month just like the one I have did get it large enough so am getting another one love it BT

Thumbnail of user carlc230
New Jersey
1 review
0 helpful votes
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May 15th, 2020

Bought the Badger Basket Covered Convertible Cedar Sandbox. Came quickly and in great shape. If needed I will buy from them again.

Thumbnail of user joyceb394
California
1 review
0 helpful votes
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July 13th, 2020

I bought it for my son. He wasn't expecting it this month. He was extatic. He showed me how it works and proudly took it to his room.

Thumbnail of user lindag1141
New Jersey
1 review
0 helpful votes
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May 25th, 2020

We love the Picket House Furnishings Dex Nightstand it is sturdy and beautiful! We bought both styles and they are perfect.

Thumbnail of user luzv15
New York
1 review
0 helpful votes
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June 3rd, 2020

I received a good item, easy to asemble, just very happy. I'll recomended this product. I'm satisfied with the company

Thumbnail of user lorrilisar
Texas
1 review
2 helpful votes
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February 27th, 2017

This Company SUCKS from every standpoint! DON'T LET THIS COMPANY GET THE OPPORTUNITY TO KEEP YOUR MONEY HOSTAGE! They falsely promoted a price for a $700.00 ''PRINCESS DOLL HOUSE BUNK BED" bedroom set that I purchased for my daughter, OJ Commerce Purposely Sent me the WRONG tracking number, then delivered my bed somewhere in California when I live in Texas, Their Representative Swore Up & Down that My bedroom set was still coming & gave me a different tracking number... When I finally got my bedroom set it was COMPLETELY DIFFERENT from what I ordered, (It was a boys "RANCH" standard wood bunk bed)" I tried to call immediately but apparently the store was Closed until Monday & it was Friday. The Damn workers that answer the phones won't give me straight answers & Refuse to provide me with a direct number or Voicemail to speak to a manager. I've sent emails & left messages but a Manager Refuses to contact me back! I've asked for return labels & apparently they keep saying, "We Can't Send You Return Labels Because it's a 24 to 48 hour process to submit those kind of requests". NOW these Freakin False Advitisers are saying that the listing I bought my Little Girls bed from was "LISTED IN ERROR" & if I still want that bedroom set I have to pay an extra $435.00 dollars! This Vompany Sucks! Run now while u can Because no matter how bad you wanna speak to someone in charge It won't happen!

Thumbnail of user vavaj
Florida
1 review
0 helpful votes
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March 8th, 2020

EVERYTHING WENT PERFECT MY MIRROR IS BEAUTIFUL! IT CAME WHEN THEY SAID IT WOULD I AM A SATISFIED CUSTOMERS

Thumbnail of user kennethl278
New York
1 review
0 helpful votes
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May 31st, 2020

I ordered and air condtion from Walmart and it was fulfulled by OJ Commerce. I came a week earler than promised. Works great

Thumbnail of user leonarde27
District of Columbia
1 review
0 helpful votes
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July 4th, 2020

The faucet head came on time and was in great condition. Thank you,

Kitchen Faucet Sprayer for GS8781CTL, Chrome

Thumbnail of user caitl333
Colorado
1 review
3 helpful votes
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December 5th, 2017

DO NOT ORDER ANY PRODUCTS FROM THIS COMPANY! SERIOUSLY!
My husband and I ordered the Naomi Home Brisbane Glider, $140, for our baby on the way. I put it together and my husband who is 6'0,185lbs does NOT fit in the chair. His head is about 5 inches too tall and the chair is too narrow for him to sit in. We laughed about the size and decided to return it. This is where the NIGHTMARE began. We contacted the company, heard back a week later that we could return it, but would have to pay for the return shipping that ultimately cost us $117.00 PLUS a 20% restocking fee and would not be reimbursed for previous shipping or taxes. So basically to return this it would cost us an ADDITIONAL $117.00 and we wouldn't be reimbursed the full amount.
I did a little research and this company is NOT Naomi Home Products, but a 3rd party called OJ Commerce and is a company that scams people out of there money.
After many emails and a day on the phone, Amazon came to the rescue and helped reimburse us for the return shipping costs. I order a lot from Amazon Prime and I have to say this is the WORST experience I have ever had with a 3rd party company and PLEASE same yourself time and money and DO NOT ORDER THIS PRODUCT!

Thumbnail of user beverlyj115
New York
1 review
0 helpful votes
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June 1st, 2020

Mirror is beautiful. Should have gotten two. Beautifully made, good weight, is well put together.

Thumbnail of user brittanyh201
South Carolina
1 review
1 helpful vote
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July 29th, 2020

This is the worst company I have ever had the displeasure of dealing with!

To start the Sleeper Couch I bought was apparently on back order and I was not informed, nor did I ever get an email confirming my order. When I called customer service a month after ordering the item to find out why I had not received it or any communication from this company, I was informed then that the item was on back order and I would get an email when it did ship. Needless to say I never got that email. But I did get the two piece sofa on two separate days, a week apart, with no notification.

So then I finally put it together, with worse than IKEA instructions, but luckily it wasn't that hard to figure it out without the instructions. The bad part is I am 5'5'', and on both the seating area and chase I hung over the edge uncomfortably and the back was not high enough to sit comfortably. In the picture attached I am sitting straight up and my feet are still hanging over! This furniture was made for Kids! So seeing this I immediately started to try to get in contact with their customer service again. It took me 3 days, 2 messages, and 2 emails (which never got responded to), to finally get a representative, who was rude and unhelpful when discussing the return of my item and the fact that I never got any response previously or confirmation emails. At the end of the call she informed me that in 24 business hours I would get an email to initiate my return. This email I did magically get.

Let me start with I did read this policy before buying and thought it was wrong, but I had been looking for a couch like this for a year now and It was in the same price range as other I had seen. I was naively not expecting to return this item. Now the worst part is their return policy. Not only do they take a 20-50% restocking fee out of your refund, but the customer is responsible for the shipping. In this case to ship two 100 lb. boxes back to them it was going to cost me $280 a box (I got quotes form multiple carriers and all were around this number) that is a total of $560 dollars to return a couch that cost me $465. Not to mention on the refund they were at least going to take 20% off that. So now I have to pay more than the couch is worth to ship it back for a refund that is frankly not worth it.

I would never recommend this company to anyone, if I could give them zero stars I would! Their customer service is crap and rude! Their return policy is a joke! Frankly this is a company out to screw people over and keep their money even when they do allow you to return the item. So disappointing!

Thumbnail of user allisonb117
Michigan
1 review
0 helpful votes
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December 10th, 2018

I ordered a small children's rocking chair. What was delivered was a very large table. The item was supposed to be delivered on Tuesday (of, we'll call it week 1) The item was delivered on Tue/Week 1 but as I mentioned, it was the wrong item. I needed the correct item as a bday gift on Saturday/Week 1. Tue night/Week 1 I emailed about the problem. Wed/Week 1 they asked for photographic proof. Wed/Week 1 I provided the proof. Thur/Week 1 I sent a follow up email. Thur/Week 1 they told me these things take time. Friday night/Week 1 they asked for an item number on the item I received. Sat/Week 1 I show up to bday party with no gift. Tue/Week 2 I ask for an update. Tue/Week 2 they tell me to mail back the table I received and once they receive it, then they will issue me a refund for the children's rocking chair. I tell them that's unacceptable, I shouldn't still be waiting for an item when it wasn't my fault I didn't have the item in the first place. I also tell them they can arrange for pickup of the TABLE because I'm not taking it to a shipping facility - it's too big and heavy. After 20 minutes of being putting on hold 3 times they agree to send a truck. Wed/Week 2 the truck picks up the table. It is now Mon/Week 3 and I, again, had to email them for a status update on my rocking chair. They say they received the table back in their warehouse and will let me know within 48 hours the status of my rocking chair. Tomorrow will be 2 weeks since I DIDNT receive my chair and they are telling me it's another 2 days because I'm even to be updated. Not even 2 more days til I receive my item but 2 more days til they give me any details. From now on, if I see their name as the fulfillment agency, I'm going to purchase a different item. I advise you to do the same.

Thumbnail of user tqs
Illinois
1 review
0 helpful votes
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July 17th, 2020

I ordered a TV Stand and the price was great, The quality of the stand was excellent and it was delivered 2 weeks ahead of schedule!

Thumbnail of user jerig86
Alabama
1 review
0 helpful votes
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June 25th, 2020

Gorgeous I recently purchased the Emery Chesterfield rolled arm white sofa I absolutely love it it's everything I hoped it would be

Thumbnail of user ladonnab20
Illinois
2 reviews
0 helpful votes
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May 26th, 2020

THUMB's UP! My grandson LOVES his New Computer Desk, and the PRICE was RIGHT! Delivery was on time and well secured!

Thumbnail of user walterl133
Montana
1 review
0 helpful votes
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July 15th, 2020

Purchased from Walmart, excellent quality, very satisfied. Good price and very sturdy. Nice Finish

Thumbnail of user cathyt22
Oklahoma
1 review
0 helpful votes
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September 13th, 2016

We love the corner table we ordered. Well built, and easy to put together. And it looks great!

Thumbnail of user richardm1549
Jamaica
1 review
0 helpful votes
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April 25th, 2020

AWESOME NIGHT TABLE, LOVE IT. I HAVE NO COMPLAINTS THIS IS THE BEST BED SIDE TABLE
THE BEST BUCK FOR YOUR MONEY

Thumbnail of user maureenm906
California
1 review
0 helpful votes
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August 22nd, 2023

GETTING A MANAGER TO CALL BACK IS A NIGHT MARE THEY GO BACK ON AGREEMENTS MADE, THEY ARE THE WORST MM

Tip for consumers:
YES DO NOT BUY FROM THEM IF YOU HAVE THE SLIGHTEST INCLING YOU MAY HAVE TO RETURN IT. IF YOU DO -- KEEP THE BOXES AND YOU ARE SUBJ ECT TO A RESTOCKING FEE

Products used:
I STILL HAVE THE PIECE OF GARBAGE IN MY LIVING ROOM AS THEY CONTINUE TO FIGHT ME

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephanieb883
South Carolina
1 review
0 helpful votes
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July 27th, 2020

I absolutely love my bed, the Crosley Grayson Queen Bed. This bed is top quality fit for a queen!

Thumbnail of user justineb45
New Jersey
1 review
0 helpful votes
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August 22nd, 2020

ABSOLUTE STUNNING PIECE OF FURNITURE I PURCHASED FROM THIS COMPANY IM BEYOND SATISFIED. WILL BE SHOPPING WITH THEM MORE.

THANK YOU!

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OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.

Company Representative

Thumbnail of user emilya140
Emily A.
Typically does not respond to reviews

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