• Okra and Molly

Okra and Molly

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Overview

Okra and Molly has a rating of 4.6 stars from 526 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Okra and Molly most frequently mention birthday cake, customer service, and peanut butter. Okra and Molly ranks 5th among Pet Supply sites.

  • Service
    42
  • Value
    42
  • Shipping
    43
  • Quality
    41

This company does not typically respond to reviews

Positive reviews (last 12 months): 88.2%
Positive
15
Neutral
0
Negative
2
125
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How would you rate Okra and Molly?
Top Positive Review

“Always on time, Always Perfect”

Melissa M.
10/23/24

I've ordered with Okra and Molly twice for my pups birthday and each delivery has been wonderful. The designs are so cute. I love the additional party items and favors you can add to your order. Most importantly, my dog has LOVED his cakes.

Top Critical Review

“Beware feeding their cakes to your pups”

Rickey M.
6/11/24

The cake I got for my pup arrived on time, and it looked great! My pup really enjoyed it as well, but a day later and the poor thing is miserable. My pup doesn't usually have a sensitive stomach and has had cakes/treats from other bakeries without any issues. I'm not sure why this cake hasn't sat right with her stomach, but this wasn't the way I expected to rein in her 3rd birthday. Beware when feeding their cakes to your pups!

Reviews (526)

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Reviews that mention popular keywords

birthday cake (91) customer service (70)
Thumbnail of user jillians30
Missouri
1 review
0 helpful votes
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August 16th, 2018

I ordered a last minute birthday cake for my princess named Tootsie on Sunday. The cake was delivered yesterday (Wednesday) and made it a day earlier than her birthday. Shipping was very quick with accurate email updates, packaging was so cute, and the cake itself was perfect to share for all three of my dogs. The added dog tag and candle was the perfect touch! I will be using Okra & Molly for all my doggy celebrations. Thanks so much!

Thumbnail of user christinaw495
Virginia
2 reviews
0 helpful votes
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October 15th, 2021
Verified purchase

The cakes are delicious and so pretty. My pups love them. They've both gotten their individualized birthday cakes for 2 years in a row and they seem to enjoy every bite as to their puppy friends that they share with. Customer service is easy to work with as well.

Thumbnail of user traciw16
Florida
1 review
0 helpful votes
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February 5th, 2018
Verified purchase

I was absolutely satisfied with the product I ordered compared to what was delivered to my door. It was perfect! I even had a couple of issues with ordering and they were very accommodating to make sure I was able to get the product on time as well as give me a few tips to handle add-ons that may have softened during the delivery. The timely manner that the issues were resolved was key! I am definitely going to be a repeat customer.

Thumbnail of user jamieg54
New York
1 review
0 helpful votes
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March 10th, 2017
Verified purchase

This company was great to deal with, they kept me updated every step of the way. They packaged the product so well & my puppies 1st Birthday cake was absolutely adorable! I have already been spreading the word to friends & family.

Thumbnail of user khloesmomt
Texas
1 review
1 helpful vote
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November 8th, 2017
Verified purchase

My pup and ask her friends just loved the cake! Thank you so much for making her first birthday so special. Communication was great, response back from inquiries was exceptional and the cake came right on time. I would definitely shop again

Thumbnail of user lorab14
Maryland
1 review
0 helpful votes
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March 10th, 2017
Verified purchase

They actually reach out to individually with a real person and not an automated email! Very professional and also very approachable. Their cakes are adorable, small and well priced. They extra treats that also can be ordered with the cake are in a good price range as well. I highly recommend them to others.

Thumbnail of user jessicah783
Ohio
1 review
1 helpful vote
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August 9th, 2020

I ordered a cake which the postal service sorted incorrectly and I got it super late! Okra and molly replaced that cake for me and was very prompt to respond and send it out! My doggies loved every bite of it! Will continue to buy cakes from them
In the future!

Thumbnail of user rashmim
North Carolina
1 review
0 helpful votes
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May 3rd, 2017
Verified purchase

Our experience with Okra ad Molly was nothing but positive! I had reminders of when I ordered the cake and when it was mailed to us. Our pup absolutely enjoyed the cake and celebrated his birthday in style :) We will definitely order from them again!

Thumbnail of user donnal216
New York
1 review
0 helpful votes
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April 5th, 2018
Verified purchase

Excellent to work with, easy ordering, and prompt delivery. My pups love their products! Very inexpensive compared to other companies. Cakes come beautifully wrapped and boxed. Love the edible candles and custom dog tag!

Thumbnail of user sarahb303
Florida
1 review
0 helpful votes
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May 18th, 2017
Verified purchase

I had asked for the cake to be shipped out asap because my dogs birthday was that Sunday. They quickly texted me and said they could get it out, but it may not be completely dry and therefore may smudge in the process. Just the communication made me feel great, the cake looked awesome and I will definitely use them again!

Thumbnail of user shawnas21
Arizona
1 review
1 helpful vote
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May 15th, 2017
Verified purchase

Beautiful, tasty pupcake that my dog gobbled up in seconds. Loved the party hat and tag! Service was great & package arrived a couple days before my dog's birthday as seller stated it would. Highly recommend!

Thumbnail of user gabriellep55
New York
1 review
3 helpful votes
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October 11th, 2020

Worst. Management. Ever. Poor excuse for a business. Had an issue with my delivery being late by 3 days. Management didn't care. Didn't apologize. Refused to refund or attempt to make things right. Super unprofessional responses. Not sure how they've stayed in business. Will NEVER order from this place again! When cake was delivered... it was hard and disgusting. Completely inedible. My pup wouldn't eat it. And he eats EVERYTHING! If I could rate this business with negative stars, I would! DO NOT WASTE YOUR TIME!

Thumbnail of user johnb768
John B. – Okra and Molly Rep

Hey Gabrielle, you contacted us 2 days BEFORE your cake was due and said it was going to be late because you refuse to understand the shipping times, then cussed at me when i told you it was too early to tell if it would be late, then it arrived on time as I'd predicted.

Thumbnail of user melissab1100
New York
1 review
0 helpful votes
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May 29th, 2020

I found this company on an Instagram post and had to order one for my frenchie's birthday. The cake is the cutest and beautifully decorated. It arrived early during these crazy times and was well packaged. When I opened the box you can smell how yummy it must be that my frenchie went crazy. It also felt fresh and moist not hard as a rock which I have experienced with other bakeries. I will definitely be ordering from them again and would highly recommend.

Thumbnail of user lacier4
Tennessee
1 review
0 helpful votes
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May 2nd, 2020

These cakes hit the rare combination of beautiful *and* delicious! I was impressed by how moist it was slicing pieces for my dog, who scarfed it down. The customer service is incredible, very responsive and went out of their way to correct an accident by hand delivering a replacement in less than 24 hours of being notified and even sent a bonus pup treat. Can't recommend enough! This is my second year getting birthday cakes from O&M and it's a solid tradition now!

Thumbnail of user ashleyd102
New York
1 review
0 helpful votes
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May 2nd, 2017
Verified purchase

It was such a pleasure working with Okra & Molly from placing the order to receiving their amazing pupcakes! The pupcakes were customized for all of our fur kids and gobbled up in an instant! I love everything about this company and can't wait to purchase from them again!

Thumbnail of user caseyw121
District of Columbia
1 review
8 helpful votes
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February 12th, 2021

Worst and most rude customer service. Cake arrived 2 days late and there was no apology or compensation. The response I got was, "it's not our fault" "we don't make decisions for you." Not only did the customer service suck, but my dog was up ALL night with explosive diarrhea, shortly after eating only a small piece of her "cake." Garbage company. Don't buy.

Thumbnail of user johnb768
John B. – Okra and Molly Rep

Correct. We offer several warnings on the site NOT to order delivery for the day you celebrate with the cake and we warn that USPS is seeing several delays. You are free to choose the shipping service that you see fit, and O&M is not responsible for your decisions.

Thumbnail of user janetm991
Arizona
1 review
0 helpful votes
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February 18th, 2021

We have 4 dogs, 1 of whom is very picky & another other suffering from dementia. He has difficulty at times with eating. Well, this cake arrived and hallelujah. All 4 dogs loved it, especially Mr. Picky and our lad with dementia. He hasn't licked the plate clean in a long time. He sure did with the peanut butter and apple pupcake. Brought tears to our eyes. What a monumental success. We will be ordering again. Thank you for making this winner.

Thumbnail of user lillyr42
Delaware
1 review
1 helpful vote
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April 4th, 2022

! I ordered a cake for my dog in December received it late. Figured give them a shot again and ordered one for my second dog for her bday is coming up. I emailed customer service and just asked for a clarification. This did not go down well, they are the RUDEST company I could ever come across. Instead of "I'm sorry" for being rude, I get an email basically telling me to F**** off. Any reputable company would not continue to be rude, especially after you have had multiple orders, they are not worth the money for a hard little cake. Not a reputable business, save your money and go anywhere else!

Tip for consumers:
Avoid this unprofessional company at all time!

Products used:
Dog cake

Service
Value
Shipping
Returns
Quality
Thumbnail of user chassityc1
New Jersey
1 review
1 helpful vote
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July 28th, 2020

My three dogs love cakes from Okra and Molly! A friend recommended them to me years ago and ever since it's been the only way we celebrate our babies special days. This year for my dogs 9th birthday we wanted to have something extra special made and they were wonderful to collaborate with on a custom design. Tails were wagging all around when it arrived!

Thumbnail of user derekr86
Arizona
1 review
0 helpful votes
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March 20th, 2019

I was searching locally in AZ for a birthday cake and had lots of difficulty finding something for my dog. I needed something quick and happened to come across this site. Ordered a ship today cake on 3/18 and received it today 3/20 for my dogs birthday. Awesome personalization and design on the cake, and she loved it. Would recommend and will definitely be a repeat customer. Thank you so much.

Thumbnail of user krystalj21
Texas
1 review
1 helpful vote
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November 11th, 2019

I am in awe of how incredible Okra & Molly treat their customers! I recently had to cancel an order due to being laid off suddenly and they shipped my pups birthday cake at no charge! I am in tears right now of how generous they are. This is beyond excellent customer service and treatment you couldn't get from anywhere else! I plan on continuing my subscription next year and letting the world know how awesome they are to do business with! A++++++++ AWESOME!

Thumbnail of user trw2
Florida
2 reviews
1 helpful vote
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May 3rd, 2017
Verified purchase

Received our cake for our Saint Emma today... tomorrow is her 7th birthday. Arrived in time, packed well... with a party hat and a treat (treat was eaten right after opening). Thank you. Great service.

Thumbnail of user tonyas231
Alabama
1 review
5 helpful votes
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July 13th, 2021

The cake I ordered arrived PACKED with mold and the cake was broken! Mold inside, mold outside! The packaging was pathetic and lazy. Of course they blamed the USPS. No doubt mold was already growing on the cake BEFORE shipping. This company is trash. Too many other options out there for your fur babies celebrations!
Also, they do not communicate!

Products used:
Cake, candle and banner

Service
Value
Shipping
Returns
Quality
Thumbnail of user cassiel16
Tennessee
1 review
0 helpful votes
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October 11th, 2017

My dogs have been treated to lovely cakes from Okra and Molly for birthdays and gotcha days for the last 2 years. The cakes are beautiful with adorable packaging, and customer service is fantastic. Cakes arrive quickly. Would recommend to anyone looking to spoil their fur kid.

Thumbnail of user kristink33
Texas
1 review
0 helpful votes
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July 27th, 2017
Verified purchase

We decided to order an Okra and Molly cake for our dog's 1st birthday. It arrived 2 days before, packaged nicely and in perfect condition - I was a little worried, given the summer heat of our area. The cake was adorable and it was obvious our girl found it delicious. We will definitely purchase again!

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From the business

We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.

Company Representative

Thumbnail of user johnb768
John B.
Typically does not respond to reviews

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