• Olay

Olay

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Overview

Olay has a rating of 2.9 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Olay ranks 76th among Skin Care sites.

  • Service
    12
  • Value
    14
  • Shipping
    9
  • Returns
    5
  • Quality
    13
  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
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How would you rate Olay?
Top Positive Review

“Olay Super Serum”

Gloom A.
6/1/23

Thank you PINCHme & Olay for sending me this free gift! A full sized Olay Super Serum! I definitely notice a difference after the first use! My skin feels brighter and more hydrated. My favorite serum by far. The packaging is aesthetic & functional. I will continue to use this in my daily skincare routine

Top Critical Review

“Might as well be a criminal site”

Brad A.
3/22/22

4 transactions in one day for almost $1500 charged to our account on this site. After a week they are still fighting with our banks fraud department. Just shows that they are more worried about their bottom dollar than being legitimate.

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user morris.marquitta
Illinois
1 review
0 helpful votes
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November 13th, 2023

Hello, I'm writing you today sadly because I've used your soap products for over 20+ years, and within the past 2-3 years or so I've noticed a change in the soap makes my body feel so dry and Irritating as if the Ingredients have been changed Modified in so way. I've changed my brand of soap to Dove I was highly disappointed because I've been using Olay for so long I just loved it but with the downgrade I feel the soap has made, the bars as gotten smaller prices have increased while the Quality decreased. If you were to go back to their original product I would return as a customer but until then I'm sad to say that I can't buy your products any longer.

Quality
Thumbnail of user laurac2752
California
1 review
2 helpful votes
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December 21st, 2022
Verified purchase

After contacting them via Facebook, and IG and filling out a form on their website, I still haven't received my order after three and a half weeks of placing the order. Every time they reply it is a different representative saying "please let us know if you still haven't received your products". They are not willing to solve the main issue immediately, they do not pay attention to previous communications regarding the same ticket number; they just reply to my emails a week after with no solution. DO NOT ORDER FROM THEIR WEBSITE.

Products used:
Never received them

Thumbnail of user barbaraf287
California
2 reviews
17 helpful votes
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May 6th, 2019

All the previous reviews are about Olay products, nothing about their website. I pretty much love everything I've tried from Olay, but ordering online is a nightmare. The website is difficult to navigate (i. E. search terms bring up nothing) and supposedly "Olay insiders" (signed up for their emails) get 20% off, at least that is their current promotion. Nope, doesn't happen. I've gone round in circles with Olay CS trying to resolve this; but I think their I. T. Department just doesn't get it? How can a huge company like P&G have such a terrible I. T. Department? How hard would it be to generate a 20% off code? To their credit, they have tried to rectify this by sending me pre-paid debit cards, but those are clunky and inefficient to use online. Again, a gift card... NOT a debit card... would be the way to go here. Once I finally did order, I got an email message that "one of your items isn't in stock". Ohhhh Kaaay... but nothing to indicate when it *would* be in stock or if I would be refunded the charge? It took a couple of follow-up emails to resolve that. P&G/Olay, get your website in order! You're a huge company, please have a decent website!

Thumbnail of user deborahm1116
Texas
1 review
0 helpful votes
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November 16th, 2020

My name is Deborah Mace, I'm 59, grandmother of 9 great, grandmother of 2, in 2017 someone gave me my 1st olay night cream, I never considered myself as beautiful, I'm 2 time cancer survivor, skin was constantly dry, sagging, embarrassing, I used that okay EVERY DAY, my skin now after 3 yrs of EVERYDAY use of oil of olay, the only change from then is I now use okay whipped, my skin is beautiful, I wouldn't change anything about it. I just wanted to tell y'all that. I've tried to add a before and after photo, I've tapped the "add photo" box with no success, I'd love for you folks to see the before and after results of this almost 60 gal. Y'all would be jealous

Thumbnail of user margareta956
Rhode Island
1 review
1 helpful vote
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July 5th, 2022
Verified purchase

Received product with the jar open and half the cream on the side of the jar and in the box. Had to speak to 3 customer service representatives to get a refund. A complete run around experience.

Service
Value
Shipping
Quality
Thumbnail of user kimt198
Arizona
19 reviews
64 helpful votes
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December 16th, 2018

Olay Age Defying Classic Eye Gel IS THE MUST FOR WOMAN IN THEIR Forty's! I AM GETTING OLDER AND TRYING TO FIGHT IT ALL THE WAY BUT MOTHER NATURE HAS ITS WAY OF THROWING ME OFF TRACK. I TRIED OLAYS EYE CREAM AND MY PURPLE BAGS ARE BARELY NOTICEABLE I COULD NOT BELIEVE IT! I RECOMMEND THIS TO ANY MATURING WOMAN THAT HAS ISSUSES WITH DARK CIRCLES UNDER THERE EYES IT WORKS SO WELL!

Products used:
Olay Age Defying Classic Eye Gel

Service
Value
Shipping
Returns
Quality
Thumbnail of user roopamdm
India
1 review
0 helpful votes
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April 4th, 2023

Olay Natural White Day SPF 24 Glowing Faieness cream was absorbed and absolutely the best Product. Now it is not available in the market. Please again bring this product to the market.

Tip for consumers:
I want natural white day spf 24 glowing fairness cream again Bring this product to the market . Spf 15 is really not good

Products used:
I want natural white day spf 24 glowing fairness cream

Thumbnail of user jenym1
India
5 reviews
16 helpful votes
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October 12th, 2014

I have tried other moisturizers with UV protection but they seem to irritate my eyes. I like Olay product and its protection without burning my eyes. But I do not like the container it’s in.

Thumbnail of user heatherl174
Kansas
21 reviews
18 helpful votes
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July 30th, 2018

Love how clean I feel after I use this soap. So many different scents to choose from. I would buy again, great brand.

Thumbnail of user clarar37
Clara R.
Oregon
514 reviews
611 helpful votes
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August 27th, 2018

The live the for cleansing wipes and thr olay creams they do work cause they have sunscreen in them. Smell great to

Thumbnail of user andiem14
Pennsylvania
1 review
0 helpful votes
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January 1st, 2022

I cannot order on the website it brings the shop all site up and doesn't let me see the products. What can I do?

Service
Thumbnail of user mariah1625
Wisconsin
1 review
0 helpful votes
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October 15th, 2022

I have followed all the steps in Olay products for aging, wrinkles and bags under eyes nothing works. Will be buying a different product.

Products used:
All wrinkle and aging formulas and dark spots

Service
Value
Quality
Thumbnail of user candrias
Kentucky
12 reviews
6 helpful votes
  • Send Message
September 1st, 2018

All of Olay Skin Products are Fabulous. Using Olay Products have been passed down as far back as my Grandmother. Love it!

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About the business

We're passionate about making a difference in your skin. Find a full line of anti aging skin care, acne treatments, cleansers, and moisturizers at Olay.com

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  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes

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