• Olay

Olay

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Overview

Olay has a rating of 2.9 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Olay ranks 76th among Skin Care sites.

  • Service
    12
  • Value
    14
  • Shipping
    9
  • Returns
    5
  • Quality
    13
  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
5
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How would you rate Olay?
Top Positive Review

“Olay Super Serum”

Gloom A.
6/1/23

Thank you PINCHme & Olay for sending me this free gift! A full sized Olay Super Serum! I definitely notice a difference after the first use! My skin feels brighter and more hydrated. My favorite serum by far. The packaging is aesthetic & functional. I will continue to use this in my daily skincare routine

Top Critical Review

“Might as well be a criminal site”

Brad A.
3/22/22

4 transactions in one day for almost $1500 charged to our account on this site. After a week they are still fighting with our banks fraud department. Just shows that they are more worried about their bottom dollar than being legitimate.

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user glooma
New Jersey
1 review
2 helpful votes
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June 1st, 2023

Thank you PINCHme & Olay for sending me this free gift! A full sized Olay Super Serum! I definitely notice a difference after the first use! My skin feels brighter and more hydrated. My favorite serum by far. The packaging is aesthetic & functional. I will continue to use this in my daily skincare routine

Tip for consumers:
Great products, affordable price, & good quality. leaves your skin looking & feeling amazing after just one use!

Products used:
Olay Super Serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user brada167
Texas
1 review
1 helpful vote
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March 22nd, 2022

4 transactions in one day for almost $1500 charged to our account on this site. After a week they are still fighting with our banks fraud department. Just shows that they are more worried about their bottom dollar than being legitimate.

Products used:
Will never use this companies products

Service
Value
Shipping
Returns
Quality
Thumbnail of user nissaa1
New York
1 review
3 helpful votes
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September 2nd, 2020

Do not order from Olay. I accidently ordered 3 orders in june, emailed them and got no reply. When the products came, I kept 2 and sent 1 back for refund, because i had a feeling it would be a struggle. Boy, was i right. It is so hard to reach out to a representative, if you chat with one online, they don't really solve your problem, or take too long to solve it via email. If you contact them through twitter, they dont reply for days. Its August, and I have not received my refund for 1/3 out of the orders. I'm currently fighting for my sanity on trying to get my money back. Worst Company to buy from. Safe yourselves the mental breakdowns.

Thumbnail of user anaelim
Botswana
1 review
17 helpful votes
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May 7th, 2019

Olay skin care products have been used in my family for 3 generations now. We have never had any complaints or regrets, its been life changing.
This cream tightens your skin and pores leaving you looking and feeling younger. It leaves my face smooth and protected from the sun. Ever since i've used the cream, my face has been brighter, my acne has cleared and i look years younger. I have tried other beauty brands but they had no effect or reacted to my skin. People still find it hard to believe my age when they see me, Im 30 years old and i still get carded and asked what high school i go to.
Thank you Olay for my new found confidence in my natural beauty brought on by your product

Thumbnail of user cristyc11
Arizona
1 review
18 helpful votes
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June 29th, 2020

Worst company ever. Do not order products from them. I ordered products over 3 months ago and have not received my items or my money back. I have spent countless hours try ing get my money back to no avail. Their chat option will not help, phone hangs up on you and email just says they are working on it. Worst company ever. You should be ashamed of yourself.

Thumbnail of user janisc53
Pennsylvania
1 review
2 helpful votes
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January 14th, 2021

I just purchased new body wash. I had to go to my Dr's office because I broke out in a rash all over my body from using this product. Only Fresh Water & Lavender. I would like to talk to someone. Janis Carter *******514

Thumbnail of user lisab1755
Colorado
4 reviews
1 helpful vote
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June 17th, 2023

I am very disappointed that they discontinued the resurfacing peel. I have used this product for years, it is one of my favorites. I had to buy it on Amazon for a very high price. When I can't find it anymore I guess I'll have to go with a different brand. I don't have a receipt because I bought it online.

Value
Quality
Thumbnail of user angelam802
Florida
1 review
9 helpful votes
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May 20th, 2020

I cannot reach not one person, on the phone or email. They charged me twice for products I have yet to receive. The second charge was about $20 more than the original order. A very expense mistake. I will not be ordering from olay ever again. Angela Moesly

Thumbnail of user donnac1547
New Jersey
2 reviews
2 helpful votes
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June 25th, 2021
• Updated review

I had proof of mailing, and proof of it being stuck in Maryland for weeks with no further movement. I had copies of emails with Olay (yes, they replied). I provided all of this to PayPal and my money was refunded. Honestly, I just wanted to try the product; now I won't even bother. I'll spend my $ elsewhere.

Tip for consumers:
Stay away from Olay.com. Olay products are good; I use them. Just wanted to try something new at a discount price and it was total aggravation. Now I won't even purchase that product in a store; I'll find something comparable by a competitor.

Products used:
nothing; it never arrived

Service
Shipping
Is this site, olay.com even legitimate? Worst.
June 14th, 2021
• Previous review

I wanted to try the roughly $16 skin brightening cream. I ordered it and anticipated it to be received within 7 days. Never came. Tracking number states it is in Maryland since May 29th, meanwhile it was in Kearny, NJ for 3 days, 20 minutes from my house. I was lucky that customer service responded. Stated my package appears to have been lost in transit, but have refunded me $89. WHAT THE? I wrote back, this must be some sort of scam. Shame on them. Don't know how they stay in business.

Tip for consumers:
beware; took the money; never received the product; said it would refund me, and had the wrong refund amount, MORE than I paid...ugh I just want this to end

Products used:
NONE; it never arrived.

Service
Shipping
Thumbnail of user helenh1336
Virginia
1 review
0 helpful votes
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April 17th, 2023

I have used your products for the over 40 plus years and taught my daughters the regime of healthy skin care but after seeing that joke of a commercial with a trans person (Dylan Mulvaney) who acts more like a middle school person….it's a total slap in the face for women! I will never buy another product from your company again and my daughters feel the same. For years women have had to fight tooth and nail to get where we are now and I'm a product of the 70's so to see this joke of a person represent a product for women…. I am devastated! All the women in my family agree with me and will no longer buy your products. Shame on you for pushing women to the back burner to be inclusive for a group of people that don't even make up.******* percent of the world's population!

Thumbnail of user jangming
Philippines
4 reviews
16 helpful votes
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July 25th, 2019

I'm not really into beauty products. I just put some cream on my face as their advice coz I'm not getting younger anymore and I need to take care of my skin already... especially my face. Then I try Olay skincare products... I love it. Though it didn't give me the effect that I was longing to be still. I love using their products!

Thumbnail of user ngan29
Michigan
1 review
1 helpful vote
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June 13th, 2022
Verified purchase

I contacted to Olay to return some of Olay products that have a short time for expiration date. I had the deal for those products but all of those products have EXP very close. They seem to try to trap their customers. They do not allow me to return with no reason! I wasted a lot of time and money. I will not pay any penny for Olay products. Be aware with Olay's deals.

Tip for consumers:
look at review carefully before making order

Products used:
costomics

Service
Value
Shipping
Returns
Quality
Thumbnail of user em241
Kansas
1 review
0 helpful votes
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November 27th, 2020

I have been an Olay user for more than 10 years. I purchased a package of Olay Age Defying Vitamin E as I always have. Something is wrong with this package. It has dried out my skin like no other has. It has also gave me a vaginal infection. I have never experienced anything like this before using Olay.

Thumbnail of user lisaa2227
Ohio
1 review
0 helpful votes
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September 16th, 2022

I have for a long while bought this bath soap recently it has been changed it had she's butter in it. I don't like the soap at all it make you feel filmy sticky and chalky it leaves a terrible film in and around the bathtub ruined all I have to say I will not purchase this soap again

Products used:
Cosmetic

Value
Quality
Thumbnail of user peggyg214
Virginia
2 reviews
1 helpful vote
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October 15th, 2021

I ordered under the BOGO promotion on the Olay site. When I received their product I was short 2 jars of product. On my order receipt it stated the correct amount of product I ordered. I called customer service and explained my concerns. They quite frankly blew me off. I called several times with no satisfaction and was hung up on twice. The customer service representatives are rude, talk over what I was saying and offer no resolution for customer concerns. I have received from Olay a shipping label to return my product, but after reading the reviews I question whether I should, being as it seems once they have your money they don't issue refunds. I would not have given Olay even 1 star, but to submit this review I had to chose at least one star.

Value
Shipping
Quality
Thumbnail of user adrielm
Arizona
3 reviews
34 helpful votes
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November 9th, 2014

I've been using Olay for its wide range selection of skin care products. They have high quality selection of facial and body cleanser, moisturizer, body care products, among others.

On the site, aside from the convenience of purchasing authentic Olay products, it provides the best offers and promos.

Thumbnail of user jenniferb2102
Pennsylvania
1 review
1 helpful vote
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January 6th, 2021

I've been a long time user of Olay face cream, lately the pumper has quite and I've had to buy another bottle, I called and they said without the box it comes in, that has the UPC code they can't help me. Who keeps a box? I'm not very happy with this company right now and if they can't help me, I'll find a different company and product. Seriously, who keeps the box a product comes in?!

Value
Quality
Thumbnail of user nicoleg651
Pennsylvania
1 review
2 helpful votes
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February 3rd, 2021
Verified purchase

Placed an order on the 14th of January. Shipped on the 18th with USPS and still haven't received it. No shipping updates from USPS since Jan 27th. No update or response from USPS so I eached out to Olay 2 days ago and all they said was it was in transit and scheduled to be delivered. No delivery date estimate. No additional help or follow up, just call if it doesn't come. It shipped 16 days ago. I live in PA, not a desert Island. At what point is it long enough to be be considered lost or undelivered. Should've never ordered direct. Should've went with a middle man like Amazon for reliable timely delivery. Thanks for nothing, Olay.

Products used:
None. Never came.

Service
Value
Shipping
Thumbnail of user jamesp5298
Florida
1 review
0 helpful votes
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December 22nd, 2023

I am the care provider for a 96.5 year old blind female. She was given a 23.6 fluid ounces bottle of "OLAY Ultra Moisture Advanced" Body Wash (With Shea Butter, Vitamins B3, B5, and E.) as holiday giftShe applied a small amount to her face (cheeks and nose) after completing her pre-bedtime hygiene regimen, at 8:00 p.m. EST, Thursday, 21 Dec 23. Then she went to bed. In bed, her face began to burn and itch. She had a miserable night. As her care provider, I saw her the following morning, today, Friday, 22 Dec 23, at 6:00 a.m. Her face was beet red. She continued to feel a burn. I called the "OLAY Questions" number at *******261. The male clerk who responded acted exactly in the image of the non-performers who plague the American work force today. After obtaining the product information, he read to me from a script. When I had to repeat myself in response to his questions I decided he either was not paying attention or could not hear me. After he complained that I was "yelling at him," I gave up. This was our first and will be our last experience with any OLAY product.

Products used:
am the care provider for a 96.5 year old blind female. She was given a 23.6 fluid ounces bottle of "OLAY Ultra Moisture Advanced" Body Wash (With Shea Butter, Vitamins B3, B5 , and E.)

Service
Value
Quality
Thumbnail of user angryc148
Texas
1 review
0 helpful votes
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April 25th, 2023

Interesting that after using Olay I have begun growing facial hair. Like full on beard. Like I was a biological male or something. I guess Olay doesn't think the skin of a biological woman is different from the skin of a biological man! I guess they think we can all use whatever skin products are available on the market - whether they were scientifically engineered for a woman's skin - dealing with female hormones during the monthly cycle, following the birth of a child, or aging and going through hormone changes. I guess they think estrogen and testosterone treat the skin the same way? So, they have either been lying to biological women all these years, and they aren't scientifically engineering skin care products for us all this time, or they are lying to us now.

Thumbnail of user jacquief1
New Jersey
6 reviews
1 helpful vote
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April 1st, 2022

It's a thin formula that lathers nicely it cleansed while and hydrating my face. The hyaluronic + peptides included are a bonus being gentle and effective removing impurities and dead skin cells from my face without drying my skin. It felt moisturized being supple, soft very smooth to the touch. I think it's a good facial wash I liked the way my skin looked and felt after using Olay Regenerist hyaluronic Peptide Revitalizing face. I received Olay complimentary from Pinchme in exchange for my honest opinion.

Thumbnail of user novab10
India
10 reviews
0 helpful votes
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September 14th, 2020

I use Olay's Clay Stick Pore Detox Mask. Its solid formula makes it easy to apply on targeted skin. Removes excess oil from skin. It has 4 different options but personally i prefer charcoal mask.

Thumbnail of user shannonb513
India
11 reviews
4 helpful votes
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September 29th, 2020

I used Olay Luminous Brightening and Preserving Lotion SPF 30 and I have to say it provides large spectrum protection, it has a strong combination of anti-aging ingredients, including niacinamide. The only downside is the scent because it presents a small risk of scratching the skin.

Thumbnail of user stacym576
Massachusetts
2 reviews
0 helpful votes
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September 16th, 2021

I just saw a commercial for Oil of Olay products forcing African dissented women as models saying stop the bias? Oil of Olay was formulated in Asia geared towards beautiful white porcelain skin which is why it attracted so many beautiful asian and caucasian models to advertise the product. Anyone can buy Oil of Olay. Unfortunately the reality is that the most beautiful women in the world have white porcelain Ivory skin and that's what people want to see that's what prompts people to buy the product Oil of Olay has lowered their standards the model advertising their latest ad looks like a creature from the Blue Lagoon she has brownish black gums sticking close up in the camera but it's great to see she doesn't feel compelled to wear a Caucasian wig or hair extension but the Brillo dry course hair was not appealing whatsoever the whole image is frightening. Oil of Olay can be bought out and force unattractive people to advertise their product but beautiful people seek other beautiful people and will purchase the product that is best suited for their personalized skin type and needs.

Service
Value
Thumbnail of user debram218
Indiana
5 reviews
2 helpful votes
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August 25th, 2018

I do like Olay skin products and use them frequently. The mosturizer makes my skin feel veletly into the next day.

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About the business

We're passionate about making a difference in your skin. Find a full line of anti aging skin care, acne treatments, cleansers, and moisturizers at Olay.com

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  • 30-day money-back guarantee
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