Olivercabell

I tried to buy a pair of shoes that ended up being out of stock. I got an email from their customer service asking if I could wait until they got a new batch, they didn't know how long it would be but I agreed to wait a few weeks. About 2 months later I wrote them again and asked for a refund from the shoes that never came in and were never shipped. And, AND - they refused to give me a refund! They never had the shoes in stock, never mailed me anything and still refused to refund me!
They offered me an extra $20 store credit to be able to keep my money. I said no. They offered me extra discounts to be able to keep my money, I said no. It's like my $150 was keeping the whole company alive. Eventually I had to have the bank reverse the charges on my card. This prompted 10 emails from a customer service person begging me to give them back - MY MONEY.
I can't imagine how bad the corporate culture is but to the employees, find something less savage.

The bad reviews are accurate. Sadly I looked at the reviews after I made my purchase. I ordered 2 pair of shoes prompted by seeing an Instagram ad. Their shoes don't come in half sizes so I ordered a 9, I wear an 8.5. I received one pair about a month after I ordered them. They were too big so I returned them and canceled the other pair that I hadn't received yet. I was credited for the pair I canceled but still haven't received my credit for the returned shoes that were delivered back on 10/30/22 via USPS (I have delivery confirmation). I keep emailing customer service and get excuse after excuse for why the refund hasn't been processed. The process is ridiculous, it shouldn't be this difficult! At this point it seems that Oliver Cabell intentionally tries to keep your money. They may have a legit store in Soho, NYC but their online store is terrible. Please save yourself time and money…there are plenty other online stores that have a reputable business.