Onecom

OneCom have the worst customer service I have ever experienced. I have been a business customer with them for a few years. I changed networks, service provided by onecom. My phone lines were deactivated and I was left without my business numbers for 3 weeks. They have an overseas call centre that take 30 plus minutes to answer. They only operate during the working day. You have to explain the whole situation every time you speak to someone, nobody takes responsibility for your account. Onecom offered me £50.00 for the inconvenience, I declined as I wanted my numbers working instead. The call taker didn't know what to do, so she ended the call and emailed me the offer, however no offer to resolve my problem. Changing networks is a simple task, onecom has made this a 3 week huge interruption to business. I had to purchase PAYG sim cards, my phone line was deactivated whilst I was out of town at a conference. I had no way of getting in touch with my team, equipment on the lorry needs data so that my crews can access the jobs, this was also deactivated during the day without any warning. The CCTV is monitored remotely, this is also via a data sim, the CCTV was impacted. So many elements of my business have been interrupted by me choosing to remain a oncome customer. Please take my advice, do not use them. If you are currently with them, move away at the end of the contract, as when it goes wrong, they do not care and will not resolve the problems. This will cost you business.

I would like to give no stars but that isn't an option.

Please, please do not join Onecom! Don't believe these reviews. They do not care about you, they are rude, aggressive, unhelpful, they lie. You'll be stuck between them and the network provider when you need help as each party says it's down to the other.

The stress they have caused me since joining them in May 2023 is unbelievable. No one responds to you, you are constantly chasing them for answers. Which usually comes across as them sitting on their high horse, not caring, knowing there right and can't be wrong.

I'm sure they've breached some kind of data protection law, as every time I ring complaints (which is a lot) everyone knows my name before I even tell them?

They have breached terms in my contract and they won't terminate the contract unless I pay the exit fee!

Please, please do not make the same mistake as I did!

OneCom are taking my elderly dementia ridden Dad to court to pay £1000 fine for cancelling his contract a few years ago because the broadband hardly ever worked. OneCom customer service was non existent and no one would fix the problems so he had no alternative but to switch providers. Shame on you OneCom preying on the vulnerable with your dodgy contracts and shoddy service. See you in court!

If you are self employed/sole trader and are not VAT registered do not use! Their sales people quote EX VAT and there is no cooling off period so once you sign that contract thats it. Plus all the discounts that they hard sell you over the phone end in 17 months (they don't mention that). If you don't thoroughly read the contract you do not notice this as there is so much on it while a sales person is rushing you to sign.

Don't trust to any words they say. They promise to reduce my monthly costs and offer some additional "free" services. They verbally assured me that I will pay a certain amount and then they sent a sneaky contract. After a year with them ended up Paying £260 monthly instead of verbally agreed £48!

Long story but I signed up March 2021. Seems like a good deal but 17 months into the contract costs went up dramatically. I've no phone signal worth talking about where I work from home. Complained - they can't fix that and the only way they will reduce the cost is if you sign up for a further 36 months. I refuse because I just want out. They don't do complaints and as it's a business contract Complaints Ombudsman doesn't apply. Avoid Avoid Avoide

Robbers in suits with a head set.

Was cold called and missold a really expensive contract by these thieves. Please please if anyone is thinking of getting a contract go directly to a main provider. I can not stress enough how dangerous this firm are.
Do not use these thieves!

Got hooked into a 36month Business Contract and given bad advice about terminating my existing contract early. No way to terminate early or cancel like a personal contract. Cost me. Thousands of £. Will never use them again or recommend them.

Contracts and agreements appear to consistently change from one day to the next as they pile you with paper work! Getting everything in writing doesn't stop them from consistently amending the contract to suit them profit-wise. You are better off getting a contract directly from your phone provider. They will stop at nothing to get as much money as they can off you - their profit is their main focus not you the customer. Their starting point is a promise of a cheaper and better deal but that is just to get you hooked into their game. The deal is adjusted over and over to suit them. If you decide to take a contract with OneCom, make sure you make good use of your 14 day cancellation period; check and cross-check all the pile of paper work that comes your way from them to make sure it is all saying the same thing!

Cold called us then got tied into a 5 year contract. Cost me thousands to sort out our IT because of it. Called after 5 years to cancel contract then they took us to court for anther 5 years fees. Nearly £4,000!
Be very aware I cannot write what I really think, nut never never again