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Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.
The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie
Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.
Very quick response from three different quotes and done the service. Very impressed Would recommend to others
Really great site, with quick correspondence from businesses. Would recommend to everyone to get a competitive rate.
Quotes came in a timely manner. Attended site same day to complete quotes. Highly recommend this service.
Complete and utter disgrace. Called me to arrange a time then got that wrong and even tried to make it my fault... Steer clear!
Oneflare made it very easy to obtain quotes and find a suitable business. Saved me a lot of time and phone calls. Highly recommended.
Been with oneflare for 4 weeks not one response from leads. Txt so called customers.no responce.as a tradie it's time wasting and money.
Keep clear. I have learnt my lesson
Hi Steve,
We understand how frustrating it is when customers don't respond, which is why we send them periodic emails and SMS to request an update on their job. Be sure to be as proactive as possible in contacting customers as soon as you send your quote through for best results. We will also automatically refund your credits if the customer indicates they're no longer going ahead with the job.
It would be a great idea to improve your profile before quoting as customers are looking for qualified businesses they can trust. This includes getting reviews from past customers external to Oneflare, adding in any trade relevant certificates, licences or qualifications, uploading past work photos and answering the FAQ's at the bottom of your profile. All of these items and more will boost the look of your profile and increase your chances of winning work. If you need any help with this please send us an email to support@oneflare.com.au
I've been using Oneflare as a primary advertising product for the past two years and have found Oneflare to very successful.
Have just upgraded to the $1,000 per year premium package.
It certainly has been an educating learning curve and you only get out what you put in.
The bit I like the most is impressing your clients you create so much exposure and repeat business down the track, you pretty much wait for the phone to ring same time next year.
I do believe all the leads are real BUT yes there're hundreds of inconsiderate customers who you call / text / email several times over and will not ever reply back to you even if they're on fire - yes this is very disappointing but this is no point anything to do with oneflare just inconsiderate human beings wasting everyone's time with a click here click there mobile phone society.
I know Oneflare will send out between 150 to 200 parties each month to me so now I'm super duper smart and very selective to the ones I actually apply too = you don't pick the spuds and duds or anyone requesting a DJ under the age of 21.
You also make sure you get a deposit up front at least 4 weeks prior and don't start entertaining on the night till you get paid first.
I have an excellent product and if somebody doesn't want me that's their loss as I can pretty much pick up 6 to 8 weddings per month all of which go onto be extremely happy with my services.
It's the way of the future how else can you gain business - if you work hard and smart you'll never be out of work.
To all those hundreds of people who never returned my calls = get stuffed and stay off oneflare and go and watch netflix
To all those happy customers past, present and future = see you on the dance floor!
Kindest regards
DJ COOKIE
Hi DJ COOKIE,
Thankyou so much for this stellar review, we're always so delighted to see you using the platform to its full potential and winning a bunch of work.
Thanks for always being so positive with us on the phone and via email - it's always a pleasure to help you out and your enthusiasm brightens our day.
We hope your success continues on Oneflare for years to come.
I was impressed with the professional approach of Oneflare. They communicated with me appropriately and timely. No uneccesary emails were received.
Cheting small business owner
They said quatraly plan but no job and even they took your monthly credit don't believe them
Hi Sathilogan, thanks for your review. I'd like to have a look into your account to make sure everything was handled correctly and assist you if possible. Please contact Evan via support@oneflare.com.au
I generally never post any feedback but I had to put this in after spending well over $500.00 just on quotes and not a single job. I have patiently waited for jobs and when they do come, you need to spend $6.4 per quote or whatever it is which we always do. But, after the 30th quote now, I have gotten a bit fed up and decided to post this review.
I have done everything textbook. Purchased a $50.00 Credit Pack, daily checks quote on everything, even prepared to undercut pricing by 50%.
But the amount of jobs that come in for leads are literally two a month in my area (North Sydney). I have even offered free phone advise just to take my first job and have followed up with customers.
On other platforms, we have over 1000 Feedback, a rating of 4.83 out of 5 (Leaders and partner in our field) so I can definitely say it isn't us.
One if the major issues we find at least in the IT field is that most customers just want a quote. They are not serious and if they are, they are expecting to pay $20.00 an hour (that includes visits).
Although all customers are verified (I have never gotten a fake number) they are genuinely not that interested and only went on the site to look for cheap pricing or quotes they want to use to compare.
Thus, like others I would recommend looking at other alternatives if you are looking for leads and generating business.
Oneflare support staff are professional however and I have never had any issues with their systems and think there platform is easy to use. Just the leads need to be qualified a bit in my opinion.
NOTE: we have been on this platform for well more over then 4 months and have gone to the point where we quoted $50.00 for a site flat rate just to visit to help a customer and we are a multi certified IT partner company (Google, Microsoft, Amazon, Cisco) with leads advising us "they will get back to us".
Hi Michael,
Thankyou for the great feedback and calling in to speak with us on the phone recently regarding your account. As we were unable to locate the account you were referring to and you've been unable to send through the details so we can do so, we haven't been able to analyse your businesses profile and see exactly what could be going wrong.
Feel free to get in touch with us anytime regarding those details so that we can offer some solutions and improvements to the way you use Oneflare to give you the best chance at winning jobs!
Great website I was looking for a cleaning service to do end of lease clean. I got a few quotes and picked the one that suits me the most.
Was looking for an accountant and found one through OneFlare with no hassle and as it was outlined by them...
Everyone was very polite and helpful but it has not been sold yet. I hope this will happen soon. It has really been a pleasure dealing with you.
Just have a look at the consistent negative reviews. Oneflare is a Joke. They do not refund you if the customer does not respond to them. Stay Away
Hi there,
Thankyou for your feedback.
Due to the nature of our platform, Oneflare cannot guarantee contact with customers, just like we cannot guarantee you will win the work every time. What Oneflare guarantees is that we will put your business and contact details in front of a customer looking to get work done.
We will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.
If you get in touch with us and let us know about an unresponsive customer, we will also attempt to get in touch with them and get an update for you on the job. If you'd like us to do so, contact us on 13 18 18 Monday to Friday 9am-5pm AEST or support@oneflare.com
A painter Lolite Painting Services (name of the painter is Kifayat) whom I found on Oneflare never turned up to do the job. Kifayat inspected the site on Tuesday 1st December, quoted and confirmed the job for $200. We agreed on the price and then booked for Saturday 5th December at 7am. He never bothered to call or show up to the job. I even bought paint for him to use. After getting up at 6:30am to get prepared, I then waited until 7:30am for Kifayat. After he did not show up or call me, I tried to phone him 2 times and left 2 voicemails but he never answered his phone. I also sent him 3 text messages on Saturday between 7:30am and 8am. Kifayat never responded to even apologise! After 8am on Saturday morning, I finally gave up and sent him a text saying don't bother, and that the job is cancelled. I found this business to be very unreliable and unprofessional. Worst experience and extremely frustrating. Tried to write a review on Oneflare's site about him and they rejected it. Very unfair.
Hi Chris, Thank you for bringing this to our attention. Could you please let me know your mobile number / email address that is linked to your Oneflare account so we can further investigate and action this for you. Thanks.
I would use this all the time to get quotes for everything get a response straight away its great got a gardener that day out to quote and I hired
Used this site to book a cleaner and get some quotes. So quick and got some great prices from suppliers. Found one within a few minutes.
Stumbled across you guys on the web, glad I did. Had my tax sorted the same day. Had 2 quotes come through, within half an hour, there were 2 quotes.
Perfect day 10 out of 10.
Tania is a wonderful caterer and a pleasure to have at any event.
Highly recommended.
Hi Narreda, thank you so much for your positive comment, it means a lot to us at Oneflare. A great way to reward Tania for her service is to leave a review directly on her Oneflare profile: https://www.oneflare.com.au/designanddinecatering. She will certainly appreciate it!
Great idea, like that fact that you can get some many responses in place and then pick which one you want.
Lead credits has gone up in price and quality of leads has dropped. Info is very vague so quoting is a big waste of money
Hi John,
We're sorry to hear you're having this experience with Oneflare.
Leads are priced based on a number of factors including the demand for the job, the amount of work required and the type of customer who has posted the job. The price to quote is then displayed to you before you commit, this is so that you can pick and choose which leads are worth quoting on.
If you have any suggestions for extra questions we could be asking on the job forms to get you the information you need to quote accurately, please send them through to us at support@oneflare.com. Hope to hear from you soon.
The leads are not real. Just throwing away money, it's a scam. Don't know how they are getting away with it, absolute waste of money
Hi Ben,
I'm sorry to hear you believe our leads aren't real. All leads on Oneflare are posted by customers via the site but I share your frustration with customers who aren't responsive.
To increase your chances of getting in touch with customers, I'd encourage you to quote on 'Verified' leads. This means the customer has gone out of their way to confirm their contact details are correct and will be more likely to respond.
Updating your profile with your trade-specific qualifications, photos of past work, insurances and inviting customers to leave a review for you after you've completed their job, will encourage customers to get in touch more often as well.
All businesses on Oneflare will receive a refund if the customer lets us know they're no longer going ahead with the job. Additionally, if you're a Premium business, you can also request refunds for unresponsive customers so you can use those credits on a different and more responsive customer.
Send us an email at support@oneflare.com if you'd like to discuss this further.
Chose the business that responded, but I had to chase 2 additional quotes to confirm he was the best price.
Hi Brenda,
Thanks for getting in touch about this, it's great to hear you found someone via Oneflare to help you out.
There are a number of key factors for why jobs receive quotes, namely the type of job and area it's posted in. Sometimes the businesses in your area are already fully booked for when you need the job done.
I hope the job goes well for you and we look forward to helping out with your next job.
Saves the hassle of calling around. Simple and easy to get multiple quotes for the work to be carried out.
I was looking for a trustworthy and reliable cleaner and didn't know where to start looking. Couldn't be more happy with the outcome.
Gain trust and grow your business with customer reviews.
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
Hi Terry,
Thanks for reaching out. This sounds like a situation that we'd like to investigate further, would you mind sending us a private message so we can try resolve this issue for you?
Thank you,
Oneflare