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Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.
The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie
Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.
Leads just dont go anywhere. You will get send lead after lead. But the majority are just testing the waters re-price. You will spend hours chasing them up for no result. Total waste of time and money
Oneflare is simply a connecting point between a buyer and seller. They take no responsibility for the service being offered.
I was quoted for a job and paid a deposit. The company then failed to do the job or refund the money. Oneflare could only say go to VCAT (in Victoria) and reminded me of their terms and conditions that exclude them any responsibility.
Don't recommend using this site - provides no assurances of not being ripped off / outright fraud.
Hi Virginia,
We're very sorry to hear this has happened to you.
At Oneflare, we provide the connection between yourself and the businesses on our platform. We also give you all the tools you need to determine if the business is qualified and reputable enough to do your job!
In the rare event that something does go wrong, we are more than happy to try and facilitate a resolution and restrict their use of Oneflare. However in some cases, such as yours, a government body that deals with consumer affairs is more appropriate and efficient in dealing with these issues.
We hope you're able to achieve the resolution you're after!
Oneflare has been so helpful and efficient in finding me numerous tradies who have simultaneously responded to my post instantly. We had a very slim deadline for our home renovations and I've tried a few websites. Oneflare however has made this process so smooth. All the tradies have come out on time and have stuck to deadlines. I will definitely recommend Oneflare. It is now my go to site.
Connected with OneFlare to find a painter. Within 24 hrs RT Gurren (Roger) contacted me to look at the job. He seemed very honest & knew what he was talking about. It was no wonder we got all the verandah's and external cottages, entrances & more done. Roger & his team worked so professionally & efficiently that it was a pleasure to have them there.
I would highly recommend RT Gurren for any paint job big or small. Their attention to detail was over & above.
Thankyou Roger, Mike, Frank & Dan for making Roseville House B&B all bright & shiny again
You can get best from good ones. You will definitely miss the best place if you hang around in other places. Please save time and money(of course this is what we all want) in the way that is crystal clear.
I have used Oneflare for carpet cleaning and gardening, in the last 12 months. I received 3 quotes for the carpets but only one for the gardening job which was pruning about 70 roses.
Carpet cleaning was quality service and a good price.
Genesis Landscape responded very quickly to my request for quote, rang me the same day and arranged a meeting to view, discuss and quote. The job was completed the next day beyond my expectation. I highly recommend the contractors I have used and the responsiveness of Oneflare.
Very quickly got 3 quotes for my cleaning job. Got them out to have a look at what was involved and within a few days was able to choose the best quote from those 3.
Really simple and took the hassle out of finding a local business to clean our offices.
This site is nothing short of a scam. Job offers are sent to service providers and then the service provider has to pay to lodge a quote whether they get the work or not, in my experience, usually not. Hard to fathom that a site like this is allowed to operate. Stay away from all the bull$#*! promises
Hi Steve,
On Oneflare, every job request that comes through is checked for validity by our team to ensure it is real and then it is sent out to nearby businesses that qualify to complete the job. There are some cases where the customer doesn't see a quote that a business has sent and paid for, or the customer no longer needs the job done. In that instance, it is possible to have the quote refunded to you.
We have a wonderful Customer Happiness team that you can call on 13 18 18 that are willing to resolve any issues or concerns you may have.
Thank you,
Oneflare
Over all I'm generally quite happy with Oneflare.
Just a few issues with refunds - ie: when I customer acknowledges a quote via email, doesn't mean they have not already hired someone.
Also is the customer aware that the Tradie is paying for every quote? If not they should be made aware.
The recent arrangement of requesting for 6 quotes is not what we signed up for.
Otherwise, keep up the good work and keep improving.
No more refunds for unseen quotes[i tried with a oneflare rep!] and quote prices went up by 1/2 as well as quote numbers, constantly getting leeds for more quotes required/6 quotes required and so on.
The original oneflare format of 40 quotes for $200 each month was a winner for my bussiness and ive gained many repeat loyal customers from then. Now oneflare is an expensive waste of time and money, Now spending the same money on SEO for much better results. Oneflare lost the plot and my support
Hi Richard, Thanks for leaving a review. I'm sorry to hear that your recent experience with Oneflare has been negative. We created the credits system and the new plans as the vast majority of our businesses provided feedback that they needed more flexible ways to purchase job leads. Whilst we no longer refund unseen quotes automatically this refund system was replaced by a better system that allows featured businesses to request refunds for any customer that is completely unresponsive. Even if they have seen your quote.
I'd really appreciate if you could contact us via private message or via email at support@oneflare.com.au as I'd love to discuss your account with you in detail to see if we can assist you.
Ive been using oneflare for the last 5 or so years[Houseguard Pest Management- you can check my reviews] Sometimes i have a good strike rate on quotes and other times i cant win a quote but at the end of the tally i come out in front and stick with them because it works for my bussiness
I had the pleasure recently to use Oneflare to find a quality painter to repaint my mothers unit. I found some excellent painters who cam around to review and quote on the job. Once we selected the right painter they finished the job on time, on budget and met our quality requirements.
Using Oneflare is easy, convent and a better way to find your trade needs. I highly recommend using Oneflare.
Please stay away Oneflare.com to promote your business. The projects were fake leads and not genuinely in helping the business owners to get works and validate the customers. I have spent $500 a month without a single close deal. I have called contacted the customers and most of them do not answer the call and reply to my emails. I have wasted my time, money and create a quote through Oneflare. This company is a scam and so stay away from them.
Hi there,
Thankyou for letting us know of your experience.
We're disappointed to hear you haven't won any work with us so far but we'd love for you to get in touch with us on 1300 306 727 9am-5pm AEST so we can take a look at optimizing your profile and quoting habits to give you the best chance at winning work.
We understand how frustrating it is when customers don't respond, which is why we send them periodic emails and SMS to request an update on their job. We are also happy to follow up with them manually if you let us know you haven't heard from them after 7 days of sending through your initial expression of interest to the customer, or if you have any other issues with the customer.
We also automatically refund your credits if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.
The support team leader Ewan, sent me a screenshot of scammers posting on the site and suggested it was my problem to watch out for them. After losing $200 to no answers and scamming I've told them to F off.
Hi Ryan,
Thankyou for letting us know of this issue!
In an effort to ensure our customers are genuine, we are now implementing verified mobile numbers and email addresses on leads. You will be shown if either of these contact details are verified on a lead before you quote so be sure to look out for those!
If you're still having problems or seeking an update, please call Oneflare Support on 13 18 18 so we can help you out.
OneFlare is the best, I give it 10. When in moments of need in desperate needs, go Oneflare it is always there to get you geared up when in moments of work distress.
A call to Oneflare is like a nice cool swept of air brushing off your sweat, one can choose and cast others away yet you don't feel any heat waving against another and that is Oneflare.
Matthew's team painted our 90+ y. O. weatherboard in Brunswick. They were thoughtful, considerate and prompt in attendance and the price was very reasonable. The few items that needed to be re-visited were attended to promptly and cheerfully, even though they had been fully paid. We would not hesitate to engage Matthew and his team again.
Oneflare originally started great when you paying just for the lead.
At the moment it's still a good platform but there are monthly fees and credits can expire so you must watch and quote before this happens sometimes tricky but still a great platform
Fast response from businesses. Liked the links to click through to their websites and contact details easy to find. Once a business is picked it is easy to close off the job so no more quotes are necessary.
Charlie and his men were fantastic at cleaning our windows through our whole house. They were very professional and Charlie was happy to go beyond his cleaning. Would highly recommend Charlie
And cleaning his windows.
Sophie
We used to have to knock on doors to get our carpet cleaning jobs however since Oneflare has appeared on the scene a few years ago we have been getting plenty of work through the website. It's quite affordable to be signed up as a carpet cleaner and it's easy to set up and maintain. I tell my carpet cleaning customers who are looking for a tradie of some sort about Oneflare all the time.
Paul was very quick to contact and make arrangements for a big front yard blitz. Had lots of info to offer on how to build up a fauna-friendly low maintenance garden in the future. Really personable, clear and professional over the phone and in person. Great job with the clean up, it was a doozy! Thank you.
For someone who doesn't have time working full time I was able to use One Flare to find an accountant who completed not one but two tax returns for me. All communication was done over email. I also received my tax return in less than a week. I couldn't of asked for much more.
I recently chose AHIT for my computer repair.
A very professional team. They are interested in their work, as well as their customers, making sure the customer walks away happy.
Would highly recommend AHIT for any computer service.
Hi Susan,
Thanks for reaching out - we're so happy to hear you hired a reliable and capable business from Oneflare. We hope to see you use our platform again in the future!
The platform as a whole was very easy to use, the only downside i could think off was the barrage of phone calls just after posting the job.
Ideally i'd only drive the conversation through the platform instead of the phone. (maybe it was just because the calls were at an inconvenient time for me)
Other than that like to reviews/offerings/simplicity of the platform. Keep it up.
I was able to find an accounting service that have helped me file my income tax. Australia having a bit complex taxation, having an accountant to help is almost a must. Thanks to oneflare that helped me find a suitable one. More Power & keep helping people.
As of today, I have been in contact with the fair work commission about there unfair biased refund policy which is only used to suit them. In my complaint, Oneflare is not accurately informing clients to give all 3 businesses a chance at quoting as we pay per lead thus isnt that what Oneflare is all about? 3 quotes, thats misleading for how they target businesses. There is more in detail which I will update all of you Accordingly. If clients are happy for 1 quote then use google or the local paper. I will require signatures from all businesses who have had refund issues with Oneflare and wish to support my claim. I will repost with further details for your support
Hi there,
Thankyou for taking the time to give us some feedback.
At Oneflare, we provide businesses an opportunity to send through their expression of interest to a customer who is wanting to get a job done. We cannot force the customer to engage all three businesses for a quote, so, if the customer advises you they no longer want the job done or already have enough quotes, please let us know so we can take a look into this! 13 18 18 Monday to Friday 9am-5pm AEST or support@oneflare.com
Gain trust and grow your business with customer reviews.
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
Hi Josh,
We're sorry to hear of your experience. Whilst we must respect that customers need time to decide who they want to hire, we know that having a great business profile with positive reviews always leaves a great impression and helps a customer remember you for next time. If you struggle to follow up with a customer, please don't hesitate to let our Customer Happiness team know as they can also help you follow up.