• Oneflare

Oneflare

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Overview

Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.

  • Service
    26
  • Value
    24
  • Shipping
    4
  • Returns
    9
  • Quality
    18
30
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How would you rate Oneflare?
Top Positive Review

“Aus Bee Tong Painters, Newcastle”

Julie J.
12/29/21

The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie

Top Critical Review

“You recommend anybody”

Vic W.
5/16/20

Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.

Reviews (295)

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Reviews that mention popular keywords

3 quotes (10) 24 hours (6) customer service (9) business (67) job (90) refund policy (3) customer doesn (3) fair trading (3)
Thumbnail of user jennic8
Australia
1 review
11 helpful votes
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June 16th, 2016

These sites exist for one thing $$$
They don't really care for the poor tradie who pays to join unless pay the premium rate as a preferred/recommended tradie.
Even less satisfaction for many of the people using these sites. Poor workmanship, overcharging and then having to pay again to have rectification work carried out.
There's no loyalty and no real satisfaction for tradies who kid themselves they are self employed on these sites.
The fact is thee is less than a 30 % chance of a satisfactory result with any service providing site.
Put it this way - if these sites were so safe, and offered the answer for finding good tradies why don't the Strata Managers, Property managers, Insurance Companies, Schools and big businesses use thes sites?
Risk is the answer. So before you get sucked in think it over

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Jenni,
We're disappointed to hear that you have not had a good experience with finding businesses on Oneflare. We are continuing to improve how customers hire businesses and have elements such as such as the verified badge, home care guarantee as well asking businesses to list their qualifications and insurance. If you've had a negative experience with one of our businesses we encourage you to contact them to rectify, then us - so we we can investigate the matter further and you can consider leaving a review of your experience on their profile.

Thank you,
Oneflare

Thumbnail of user daniellef89
Australia
1 review
0 helpful votes
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July 30th, 2019

What can I say?! I had submitted my request for quotes... and before I could even put my phone down - I received a phone call and my booking was made! Best service ever! Totally stress free. Thank you :)

Thumbnail of user brendanw23
Australia
1 review
2 helpful votes
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July 10th, 2019

Very simple, When there ARE jobs available and if you are quick enough you have a chance but if you are a really busy person it will just not work for you. Speed and some customer service is all it takes but not everyone has the time so if you don't like gambling don't use this as if you are not engaged you will not succeed here. Great for a new business with a good idea but be willing to stick it out.

Thumbnail of user antoinetted10
Australia
1 review
0 helpful votes
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September 3rd, 2019

Very pleased with this service. Got many quotes within an hour of posting my ad. It was easy to compare quotes within the industry for the job and I was able to make an informed decision before selecting the business I wanted to choose.

Thumbnail of user rollieo3
Australia
1 review
0 helpful votes
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August 7th, 2019

Its easy and reliable. I use oneflare in looking for a marriage celebrant. This was an awesome experienced. My wife and i are very thankful to the celebrant that we hired whose very responsible understanding excellent in service and most especially realiable. Thanks oneflare

Thumbnail of user lachlanw
Australia
1 review
10 helpful votes
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August 10th, 2017

Unless you plan on passing on the cost of the absurd plans or cost per quote on to your clients, don't bother signing up to this site. To add insult to injury you will be charged sending a quote even if the customer doesn't accept it.

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Lachlan, thank you for your comment. We are sorry that you had a frustrating experience with Oneflare. We understand that businesses in our platform are comprised of hard-working professionals, and we do our best to price our product while respecting you as a costumer. It’s always free to register and you can see the price of the packages or the individual quote before making a decision. We are also working towards improving our pricing system, to give our customers more flexibility and a fair price for the quote. You can reach out to our Oneflare Support team at 13 18 18 and check if our new Credits system is suitable for your business. We hope this helps.

Thumbnail of user julied274
Australia
1 review
1 helpful vote
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August 6th, 2019

I have used one flare a few times and very happy with it. Love the fact people ring me. I am very busy and last time I submitted my request on a Saturday and someone came and did a quote on Sunday and work completed Monday.

Thumbnail of user stephenp469
Australia
1 review
0 helpful votes
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May 15th, 2020

We would like to Thank Marc from "Do Maintenance" for doing a Professional painting job in our New house in Eden Beach. They are Efficient and clean up after the job is complete. Marc even helped by suggesting a better paint for a better price, then we were planning on using.

Thumbnail of user garrys65
Australia
1 review
0 helpful votes
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September 1st, 2019

I was looking repair of my hot water but they wanna sell new one.
One was saying $120 then changed is mind to 180. Still was not sure if he can fix it.
I asked him to give me idea of max i have to pay but u fix it today.he said if unitroll is faulty. He won't do it.
So overall exp is no good.

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi Garry,

Thanks for getting in touch about this, I'm sorry to hear your experience with this business didn't go the way you'd hoped.

I'm not an expert on hot water units so can't comment on the situation, but I do hope you're able to find a business to help you out with this very soon.

Thumbnail of user catherinea760
Australia
1 review
0 helpful votes
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July 8th, 2023

I made the unfortunate mistake of contracting someone through OneFlare, following an onsite inspection of the property (fence job). Despite a deposit being paid within 24 hours of receipt the work was very slow and sloppy. Despite the onsite inspection an additional request for $660 dollars was made and again, within 24 hours I paid this. This claim was for stump grinding. This never happened. I requested reimbursement for the money paid for the stump grinder (at least), given it was not used at my property. This has not occurred. Despite efforts made by Support at OneFlare communication has halted. This has been an appalling experience that has caused me a lot of emotional stress and financial cost.

Products used:
It was a service provider (allegedly)

Service
Value
Returns
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Catherine, thank you for your review and bringing this matter to our attention. We are sorry to hear about the experience you had with the business you found through our platform. We do not condone or support fraudulent behavior, and we take any reports of such activity on our platform very seriously. Please reach out to us via support@oneflare.com.au so we can action on this further.

Thumbnail of user matthewv64
Australia
1 review
0 helpful votes
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July 30th, 2019

The team was really flexible and accommodating in helping us get set up with the platform. We've found the product to be terrific value and a great general experience (and we've tried all the other platforms other there!)

Thumbnail of user nd159
Australia
1 review
0 helpful votes
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January 13th, 2022

The Tree Mechanic removed 5 Cocos palms and one cotton palm. Quoted a reasonable price. Had good communication. Were careful not to damage any of the retic, surrounding plants and the neighbours plants. Cleaned up after the job, cut and stacked on the verge as required by Joondalup City Council.

Service
Value
Thumbnail of user georgem692
Australia
1 review
2 helpful votes
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June 26th, 2019

I have used Oneflare since 2014 and by far outshines all other platforms. Oneflare offers quality leads, allows a maximum of 3 quotes per job is not a spec work or competition site like many others.

Oneflare leads are regular, allowing a designer like myself opportunities - sustainably.

I have tried many - and I mean many sites, globally and locally - Oneflare is the best and I recommend it.

Give Oneflare a go and see the difference - there is no comparison.

Good work Oneflare. 5/5 stars Oneflare. Keep going Oneflare.

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi George,

Thanks so much for the awesome feedback, it's such a pleasure having a business like yourself on the platform and representing Oneflare.

We hope we continue to help you win work and grow your business for many years to come.

Thumbnail of user tansye
Australia
1 review
0 helpful votes
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September 9th, 2019

I have now had two good experiences with Oneflare. I have requested a quote abd businesses have replied almost immediately. It makes comparing quotes easy and I have been completely satisfied with the businesses I have eventually chosen and recommended them to friends and family too.

Thumbnail of user stephenl86
Australia
1 review
11 helpful votes
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May 19th, 2017

When are you going to stop ripping Tradies off. You overcharge on poor quality leads. You make no effort to screen them. You treat the Tradies with sheer contempt. Yet we are the ones who pay your wages. The customers don't pay to use One Flare. We do.
But we are shown no respect at all. My email correspondence is always ignored. Despicable and rotten to the core is how I describe the joke that is One Flare.
If I can stop just one Tradie from signing up with One Flare and wasting his or her money, I can say I have done a good service.

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Stephen,

Thanks the feedback although we are disappointed to hear that you have had a negative experience with Oneflare - we do not take this feedback lightly as our role is to ensure that businesses are able to win work through the platform and that we focus on making the process as simple as possible.

We want to assure you that we do have a number of ways that we screen jobs from customers and also there are methods that we can return the cost of the quote to you should the quote you send not be seen or if, in the rare case, the customer has indicated they are no longer interested in doing the job. However, if the customer selects another company to work with from the three quotes they received, we hope that the businesses who may not have won work in that particular instance will contact us, if they need to, as we are always happy to discuss options.

We want to let you know, too, that we are continually looking at more ways to improve the experience on the platform. We'd also be keen to have a further chat with you to solve your concerns more specifically, so please call 13 18 18 or PM us with your details and we'll reach out to you directly.

Thank you,
Oneflare

Thumbnail of user jamesa705
Australia
2 reviews
0 helpful votes
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September 18th, 2019

I received calls and emails within hours of entering my details.

All the contenders were interested and spent time understanding what I want.

They were knowledgeable and experienced and were able to provide a quote within a reasonable timeframe.

Thumbnail of user sunnyc10
Australia
1 review
8 helpful votes
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March 14th, 2017

All they do is put fake jobs and send those as leads to all the registered traders, charge money to all traders and nobody gets the job. Fraud business. They will charge you for 20 fake leads and then award you a small job worth few dollars to keep you going and show that portal actually works.

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Sunny,
Thanks for reaching out. We can assure you that this is not the case - every job request that comes through is checked for validity to ensure it is real, and then it is sent out to nearby businesses as a lead. However, there is the possibility that the customer chooses to go with another business that has quoted on the same job, and in that case, the other businesses have not won that job. There are some cases where the customer doesn't see a quote that a business has sent and paid for, or the customer no longer needs the job done. In that instance, it is possible to have the quote refunded to you.

Our wonderful Customer Happiness team are always willing to help resolve any issues or concerns you may have, please call us on 13 18 18 or send us a private message so we can address these issues.

Thank you,
Oneflare

Thumbnail of user stephenj335
Australia
1 review
0 helpful votes
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April 16th, 2020

Received 3 quotes within hours of posting my work request. Of the 3 quotes received 2 came on site the next day to view the site before submitting quote and the other supplier had previously provided work and was familiar with the site. The successful supplier completed the work required the following morning. All up from submitting quote request to the work getting completed was about 3 days. Excellent outcome, professional supplier and completed on time and at the right price. Oneflare is the most convenient way of procuring services and saved me all the leg work.

Thumbnail of user michaelw1309
Australia
1 review
2 helpful votes
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July 11th, 2019

Oneflare has being more then great for my business. Once you work on your profile and make sure you get good reviews for your work, it becomes much easier getting leads. This is where the paid subscription comes in. With a good profile and paid subscription my profile is featured for up to 25 suburbs that I choose. This really does boost the leads you get.
Very important to understand, you have to put in work. Don't just subscribe to Oneflare and expect leads to fall on your lap. You have to work on your profile and be quick to quote and follow up when you get leads.

Thumbnail of user anng495
Australia
1 review
0 helpful votes
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October 31st, 2021

I have used Oneflare two times and both times have been disappointed. The first time I put a job for the repair of a TV and had zero replies. This time I wanted my carpet steam cleaned. I placed the job, a man rang and gave a reasonable quote. We booked a date and he gave me his phone number. He was to ring and confirm the time, I never heard from him. I rang the number that he gave me for three days, no answer, and he never showed up. I wrote an email and sent to Oneflare and advised them and have had no response to my email. What can I say!

Service
Value
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Ann, I'm sorry to hear of your poor experience and lack of support. I'd really apprecaite your feedback so I can have a look into this further. Please contact Evan via support@oneflare.com.au so I can try to track down the email you sent us. I'm also sorry to hear of your poor experience with the business you arranged a carpet steam clean with. I recommend leaving a review for them on their Oneflare page and would be happy to assist you with this.

Thumbnail of user adrianak9
Australia
1 review
0 helpful votes
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August 19th, 2019

Hi, will like to say that was super easy and fast to get quotes. At the end we didn't required the service. However the website and the facility to be able to compare was great! Will keep that in mind for anything in the future!

Thumbnail of user lorrainec241
Australia
1 review
1 helpful vote
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August 14th, 2019

I used Oneflare to locate a qualified building inspector to perform a pre-purchase pest and building inspection in Landsborough. I received two quotes quite quickly. One came through in just minutes and the supplier phoned immediately to ensure I understood his offer. He was professional and courteous and even offered a discount because I had sourced him through Oneflare. I accepted his quote immediately, being impressed with his efficiency. I was delighted to hear that he gets a lot of business through Oneflare. It's great to hear that small business operators have access to this affordable mechanism for attracting clients and growing their business. The site is very efficient and easy to use and a great convenience for people looking for service suppliers.

Thumbnail of user michaelp255
Australia
2 reviews
15 helpful votes
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October 20th, 2016

This is a parasite company, and it all seems a bit to good to be true and it is. I like most people trusted this company and paid for several leads with no replies what so ever. Do not use this company!

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Michael,

I can understand that it can be frustrating when you quote on leads and receive no response from the customer. We have safeguards in place to ensure that if you cannot get in contact with a customer within a certain period of time, we are more than happy to help follow up that customer for you. If you ever have any concerns or issues with a job that you've quoted on, please contact our Customer Happiness team on 13 18 18 so we can help resolve any problems you may have.

Thank you,
Oneflare

Thumbnail of user vinojanb
Australia
1 review
0 helpful votes
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October 14th, 2020

I have been a valuable customer with oneflare and I signed up for gold plan, due to health emergency, My credit got expired for almost $300.00 If I am buying a credit, the credit should stay in my account even if I dont use it.
I am very dissapointed with their policy and I would highly reccomend to refund that credit or else I am closing my account.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Vinojan, Oneflare is here to help. Please contact our support team via support@oneflare.com.au. We'd be happy to see what we can do to help you.

Thumbnail of user fayea5
Australia
1 review
4 helpful votes
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March 21st, 2016

I used Oneflare to get a gardener in and 3 gardeners responded to my request almost immediately. We got 2 of them out to quote and they were prompt to come out to my place and quote. I couldn't have been happier with the response. It took the pressure off me to try and contact gardeners personally. I just didn't have the time and energy to do that.

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Faye,

Thank you for your feedback. It's great to hear that you had a positive experience with Oneflare, and that we took away some of the burden of finding a gardener for your job. We look forward to seeing you use Oneflare again in the future!

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From the business

Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.

The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.

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Thumbnail of user jessicad247
Jenny A.

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