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Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.
The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie
Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.
Great system, easy to use.
Received 3 quotes, for this particular job 5 would have been ideal
Couple of companies hid a few details on quote. This is obviously not your fault
Easy to use. Wide range of available contractors. 5 stars great. I would highly recommend this site to anyone who finds it frustrating looking for a job quote. Quick and prompt response
We vote for ET Concrete Pty Ltd who has done an excellent job, upgrade our house, make it looks larger and beautiful by concreting.
We are lucky when have Dominic with us. His 0455 155 176.
Reading these reviews I see some themes coming through that ring very true in my experience! Tried oneflare out years ago and found it to be less than satisfactory in many ways, was induced some time ago to look at it again but negotiations broke down as the staff member was axed just prior to us putting something that was workable in place. Recently I had another crack at it and found that returning genuine dud leads is impossible and any form of contact by email is ignored other than a robotic email reply that promises contact within 48 hours but does not happen. Spoke with a call center representative that went round and around in circles meaning nothing was resolved and the promise of a management call went unfulfilled.
So for my money, it's all too hard to communicate with them and promised responses simply don't happen, so between those issues, the quality of the leads and the inability to obtain credits for genuinely dud leads we are going to stick with the other ways we obtain work!
NB: Please don't bother putting some BS platitude of a response below, if you are sincere contact me direct my various emails and return requests should be fresh in your system.
Warren S
This bond cleaner said they would go back and touch up if real estate was not happy - last time I hire anybody - will just do it myself at least it's done right, I was just trying to help out smaller businesses in this time, big mistake, liars - why lie - anyways big thumbs down to Green Living Cleaning Solutions for Bond cleans
Hi Lionel, Thanks for your review. I'm dissapointed to hear of your experience. Please email us via support@oneflare.com.au so we can look into this matter further. I hope to hear from you soon.
There will be one spare website when these guys get what they deserve. Filling in extra characters now for the form as it wants 100 go here you go form.
Hi Mark,
I tried giving you a call just now to discuss this issue with you but you didn't want to chat about it.
I'd like to apologise as it looks like the advisor you spoke to via our live chat misunderstood your question. I can confirm for you that you are listed on Oneflare (for free) and have been since you registered in January this year. If you search 'Web Designers in Toowoomba' and click on the Oneflare listing, you are listed on that directory page.
As you're not a Premium Listed business, aren't active on the platform and don't have a completed profile, you're not listed at the top - which is why you may not have been able to find yourself. If you scroll down, you're listed around 15th place.
Give us a call on 1300 306 727 if you'd like to chat about this.
A Very very helpful service in every way. Fast response easy steps to follow. Stress free, would definitely recommend them to find exactly what you are searching for. *****
Oneflare made my search for a tax accountant very easy, by very promptly putting me in touch with 3 businesses which met my search criteria, then offering to find more if I was not satisfied.
Just moved from NSW, didn't know anyone here. One flare provided a brilliant service and completed my job in a timely manner. I strongly recommend them to anyone.
Fast, efficient and found an accountant that suited the business
We would definitely use this service again and would recommend it to anyone whose looking for professional help
Had a great experience with one flare. They were very efficient and helpful. Got an excellent cleaning company to assist and clean my house within a day.
So I used this site a while back with no luck in landing anything major, only crap jobs that nobody else would want however I was starting up so I took them on think they may lead to something else... they didn't. Anyway after speaking with a account manager he advised that he can see me quoting on jobs (every quote cost me money) and that I should keep quoting as I should be able to land decent jobs by the number of quotes I'm doing... this never happened, seems like it was costing me more than I was actually making so my jobs didn't even cover themselves. Anyway I called him back to complain and they offered me some free credits, so I gave it another go. I had also purchased more credits with no luck. I thought I would give the site a break as I had some other work come up, I have now slowed down and thought I would give it a go again knowing i still had credits. Anyway thinks got annoying after finding out that credits that I had purchased have a expiry date... really annoying, this site is only bad for making the owner money and not helping out business. Stay away you will only get ripped off
Hi Steve,
Thankyou for your feedback. We're disappointed to hear you haven't had much luck on Oneflare.
To increase your chances of winning work, be sure to add your qualifications, licences, business information, ABN and more to your business profile. You can also get reviews from past customers you've had outside of Oneflare to boost your profile and encourage customers to get in touch with you. Additionally, we encourage you to quote on leads that are Verified, this means the customer has personally confirmed their contact details are correct and you'll have a greater chance of getting in touch with them.
Our credits last for 3 months (6 months for the 200 credit packs), with no monthly expiry, so whether it's a busy month or a slow week, you can quote as much or as little as you like with no minimum commitment. You will be notified of the period of expiry when you purchase your credit pack. Alternatively, you can choose the Pay As You Go option to pay for individual quotes.
We hope you continue to quote with Oneflare as we grow and improve with feedback such as yours.
Fairly quick turnaround on the need for a solicitor for property purchase. Bids were reasonably priced and I ended up going with one of them. They only seem to cover a fraction of the market though.
What a quick turn around, I placed in what I wanted and it did not take long for my phone to start ringing, then they made sure I was happy with my service. Great site! Thank you for your help.
Stuart Frost photographer replied to my ad and came to take photos of my holiday accommodation venue in Yungaburra, he spent all day getting the best possible shots; a couple of days later he sent me the photos, they are perfect, the price very reasonable; I highly recommend Stuart to all.
Hi Claudine,
We're happy to hear that you have had a positive experience with a business from Oneflare. We are very proud when we hear that the businesses listed on our site are fulfilling jobs to meet customer expectations. We hope to see you use Oneflare again!
This site was great. Had an urgent job that needed doing. Found an electrician very quickly at the right price. Couldn't have done it without Oneflare.
Oneflare made it surprisingly easy to get in contact with removalists, and followed up to make sure I'd found one I was happy with. Minimal input required but some results!
I needed a videographer and I got three high quality leads - chose one and ended up being quoted a few thousand dollars less than the big studios. Will have to see how they deliver but hopeful!
I have done a couple now, very quick turn around. Was very impressed with time frame in which the quotes came back. I have now used them to place orders so far has been a good experience.
Only required one quote
The price was reasonable and the job was completed on time with no problems
Shane Scragg of Fox Mowing was courteous and we would not hesitate to recommend his services to anyone in the maintaining of their gardening needs
Oneflare is a trap,
Oneflare don't have a sufficient leads, also i have observed the lead says " Be the first" and when you pay and call customer then customer will say already done, refund policy is just fooling policy for business,
Read t&c,
Don't sign for auto payment,
Read all the reviews on many websites about Oneflare
Hi Ketan, Thanks for your review. I'd like to look into your account and see what I can do to help. Please contact me via DM or via email at support@oneflare.com.au, you can ask to speak with Evan.
ONLY 1 business contacted me by phone. The rest were in some way available through some silly system via my mobile phone. I do Not have a smart phone so could not use the silly system. I did however find a cleaner BY PUTTING AN AD UP ON MY LOCAL SUPERMARKET NOTICE BOARD. Very satisfied with that system. VERY unhappy with onefart or whatever you're called
Tip for consumers:
don't bother
Products used:
none
Hi Gary,
I'm glad to hear you were able to find someone to help you out in the end.
I'm sorry we couldn't connect you with more businesses for your job. There are a number of key factors for why jobs receive quotes, namely the type of job and area it's posted in. Sometimes the businesses in your area are already fully booked for when you need the job done.
I'll be sure to pass along your feedback regarding the usability of the platform, you can also use the system via your computer if you'd rather not use it on your phone.
Rates are still not competitive, this is probably due to the timing of the request. All the rates offered were higher than what you could get independently
Good service but only received one response so far and more expensive than I expected.
I did not contact the provider as fee was more than alternative.
I think oneflare need to be investigated for creating fake leads to earn money.
Every lead i have paid for i get no response and they don't answer the phone.
Beware, i think it is a scam
Hi Glenn,
We're sorry to hear you've had this impression of Oneflare during your time on the platform.
We understand it's frustrating when customers don't reply to your messages or give you an update on what's happening with the job. This is why we send them regular SMS and email reminders for updates and ask them to verify their contact details before they post their requests. We encourage our businesses to quote on Verified customers as this will increase your chance of getting in touch with them. Don't forget to make sure your profile, reviews, qualifications, FAQ's and more are up to date to attract customers toward your business.
We will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer.
You're welcome to get in touch with us on 13 18 18 9am-5pm AEST or support@oneflare.com.au if you'd like to discuss your concerns.
Gain trust and grow your business with customer reviews.
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
Hi Warren,
Thankyou for letting us know of your experience.
We apologize we were unable to respond to your email within the 48 hours, unfortunately sometimes we do get very busy and cannot respond as quick as we'd like.
I can see that you've already spoken to a staff member when you called in and discussed all these issues with them. We discussed the automatic refund policy with you in which we will automatically refund your quote if the customer indicates they're no longer going ahead with the job, or if the quote hasn't been seen within 48 hours and you haven't attempted to contact the customer. We also gave you some pointers on using the system to your advantage, such as utilizing your saved quote message and how to contact customers effectively.
You did request that we put your feedback through and have someone give you a call back regarding this if anything was able to be resolved, however, there was nothing further we could do in this instance. Please be assured your feedback has been passed on to the correct teams.