• Oneflare

Oneflare

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Overview

Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.

  • Service
    26
  • Value
    24
  • Shipping
    4
  • Returns
    9
  • Quality
    18
30
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How would you rate Oneflare?
Top Positive Review

“Aus Bee Tong Painters, Newcastle”

Julie J.
12/29/21

The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie

Top Critical Review

“You recommend anybody”

Vic W.
5/16/20

Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.

Reviews (295)

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Reviews that mention popular keywords

3 quotes (10) 24 hours (6) customer service (9) business (67) job (90) refund policy (3) customer doesn (3) fair trading (3)
Thumbnail of user anthonyf231
Australia
1 review
0 helpful votes
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September 1st, 2019

Got 3 different choice of accountants with in a few minutes so good and tge service i revieved from then was great no stress and easy to use thank you

Thumbnail of user susanb1043
Australia
1 review
0 helpful votes
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August 6th, 2019

I needed my 1-2 Piers packed under my house, 1st I used Yellow Pages, I got NOT one reply, so 1 week later I used OneFlare & received 3 emails within 1 day, the job was done within 3 days after I had told One Flare I need a brick layer...
OneFlare was quick & easy..

Thumbnail of user kathrineb4
Australia
1 review
0 helpful votes
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July 17th, 2019

Have been using Oneflare for a while now and find it to be an essential tool for our business. Helps us find new leads and has connected us with plenty of new customers

Thumbnail of user sophier50
Australia
1 review
0 helpful votes
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September 10th, 2019

One flare is the easiest way to get any job done! Both times I've used the service, I've had quotes back within minutes and people on the job as quick as the day after. Love it!

Thumbnail of user marcoi6
Australia
1 review
0 helpful votes
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August 26th, 2019

Got heaps of messages for the job I posted quite quickly. The list of potential business names I could procure kept coming through. Good Service and plenty of reminders.

Thumbnail of user lyndonn3
Australia
1 review
0 helpful votes
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September 22nd, 2019

Unfortunately my very first experience of your site - I found it very un-user friendly, so much so that I never completed the ad. I would like it to be a lot better before I use it again.

Lyndon

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Lyndon, I'm sorry to hear that you found our site difficult to use.

Oneflare is always looking to improve the experience of using our site so this feedback is very appreciated and I would like to know what it was that you found not user-friendly so I can address that with the relevant teams. Please feel free to send us an email on support@oneflare.com outlining your experience and what had prevented you from posting a job.

Thumbnail of user clairec144
Australia
1 review
0 helpful votes
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September 16th, 2019

I had three responses really quickly to my request for flooring quotes. Only one person turned up - Floor Quotes. I now need to find two other companies to give me some quotes.

Thumbnail of user michellet127
Jenny A. – Oneflare Rep

Hi Claire,

Thankyou for letting us know of this, it's very disappointing to hear that these businesses didn't show up to quote on your job.

If you'd like more quotes, you can re-open your job request via your "My Jobs" page in your account. I hope you're able to find someone to help out very soon.

Thumbnail of user shelyb1
Australia
1 review
0 helpful votes
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December 16th, 2019

I needed to get my back yard sorted out properly and wasn't sure where to start so I listed my job on another platform that is used before but I wasn't happy. Then I tried Oneflare. I was contacted by Troy from Oakmont Landscaping and he very promptly came out to take a look. I needed a new retaining wall and new back boundary fence. He was confident, polite and professional. He sent me a quote as promised that afternoon and I discussed it with my husband and my neighbours. He was approachable, flexible, friendly and gave us a start date. They started our job and were such hard working strong reliable tradies. Our job was done exactly like we wanted and I enjoyed getting to know the team. We had a great rapport with the supervisor and she made sure everything went as planned. It was a labour intensive job as we had terrible access so it all got done by hand. Thank you Troy, Tracey, Matt & Tyrone at Oakmont and thank you Oneflare for without you we would have been still trying to get sorted so I could take delivery of my sauna.

Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hey Shely,

Thanks for taking the time to leave a review for us. I'm happy to hear we were able to help you find a wonderful business for your job and hope we can help you again in future!

Thumbnail of user glennm291
Australia
1 review
2 helpful votes
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July 10th, 2019

I use Oneflare a significant amount, I find it works well in conjunction with the advertising that I invest in. Easy to use and convenient for my business.

Thumbnail of user scottw793
Australia
1 review
0 helpful votes
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April 16th, 2020

The most easy and effective website I have found to help me locate a cleaner.
I posted an ad to get a cleaner out for an end of lease clean. It all was easy.

Thumbnail of user chloem104
Australia
1 review
1 helpful vote
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April 6th, 2021

Given extenuating circumstances I asked to cancel my subscription with OneFlare. I thought it would be reasonable given that I have really severe circumstances affecting me (which I explained to OneFlare) at the moment that I request a refund for my subscription fee. Oneflare would call during work hours so I was unable to pick up, and every time I tried to get a hold of my account manager I would be met with instant voicemail. I left voice messages with the business to call me back but no response for a week. Finally got a hold of somebody and had to wait for the account manager to call me again. I was met with hostility that I didn't notify the business within 15 days to cancel my subscription, I explained to the account manager that I had extreme circumstances and I was pushed for time to use the OneFlare platform due to family issues and full time study - her response: "Oh but you can still use the platform to create leads." I just wanted a refund given that I am having family troubles and can't commit time to creating leads. Really frustrating and horrible experience with them. I wouldn't recommend the site to anybody as the subscription fee is ridiculously high, you need to go out of your way to ask your previous customers to review you on the site, and while they "promise" leads it is very hard work basically cold calling people to get jobs.

Tip for consumers:
If you're a freelancer use any other method of lead creation - this site should be a last resort

Service
Value
Returns
Quality
Thumbnail of user jessicad247
Jenny A. – Oneflare Rep

Hi Chloe, Thanks for your review. I'd like to have a look into this so I can provide feedback to the team. Please contact Evan via support@oneflare.com.au

Thumbnail of user rosemaryc55
Australia
1 review
0 helpful votes
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September 30th, 2019

I was impressed by the fast response b local businesses, great idea that I would recommend to anyone trying to get fast quotes to complete urgent projects.

Thumbnail of user abdulr32
Australia
1 review
16 helpful votes
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May 23rd, 2015

There reviews are fake, I used their provided service. I had bad experience, I posted bad review and it never got published
Do not trust their reviews as any value

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Abdul,
All of the information provided on a business's Oneflare profile is intended to be completely transparent and accurate. This includes publishing all reviews, whether they are positive or negative. However, if a review is proven to be untruthful, defamatory or against our posting guidelines, we will remove the particular review from that business's profile. It's disappointing to hear that you had a negative experience with a business hired from Oneflare, and previous reviews, most of the time, tend to be an indicator of the quality of the business.

Thank you,
Oneflare

Thumbnail of user lindaw645
Australia
1 review
0 helpful votes
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September 3rd, 2019

I just stumbled across this site on the internet, it was easy to use and convenient, I got a very good response very quickly. I would definitely use it again

Thumbnail of user kathrinel
Australia
1 review
0 helpful votes
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April 16th, 2020

Was easy to fill out questionnaire and have my request out to be viewed within minutes, quick response from businesses with quotes and easy to respond. Will definitely use again

Thumbnail of user kirrat
Australia
1 review
0 helpful votes
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September 23rd, 2019

I love that you can post the job you want done and let the quotes roll in! Once you receive some quotes, you can sieve through and pick the best company to suit your needs. Its great!

Thumbnail of user craigf117
Australia
1 review
0 helpful votes
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August 25th, 2019

Could do with sending jobs to more local people from my location. Trades were coming from more than 2 hours away to do quotes.
Easy platform to use and post jobs.

Thumbnail of user donovanh20
Donovan H.
Australia
1 review
1 helpful vote
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September 2nd, 2019

Service was very good and the trades that responded were on time as well. Oneflare also kept in contact as to how things were going.
Webpage is also easy to navigate.

Thumbnail of user ratheeshk1
Australia
1 review
0 helpful votes
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August 6th, 2019

Searched on Google for a removalist and oneflare provided 2 quotes from 2 providers and booked one of them to complete my house moving job. Overall a good experience with Oneflare.

Thumbnail of user numairf
Australia
1 review
0 helpful votes
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July 30th, 2019

I got my taxes done by Michael Vella. The appointment was very thorough and he helped me get a good return by telling me about deductions I was not aware of.

Thumbnail of user sharmas5
Australia
1 review
9 helpful votes
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July 31st, 2017

I hired someone through One Flare to fix my dishwasher. The spin arms were not turning.
Technician came, spent 5 minutes on the job, then told me the spin arms need to be replaced, and charged me a $130 call out fee, just to tell me that.
I argued this was a bit excessive since the original quote included 30 minutes labour, plus I knew the spin arms were not good.
Later that night the windscreen of my car was smashed.
When I rang One Flare, to complain I believe this act of vandalism was deliberate, they kept me on hold for over 30 minutes. I couldn't get through to them.
When I eventually did get through 24 hours later, (had to ring 4 times) I got told it was probably my fault.
The customer service rep at One Flare said I must have done something or said something to upset the Tradie.
What sort of crap is this?
I pay a $130 call out fee just to get told what I already know.
My car gets vandalised. My dishwasher is still not working, and One Flare try to tell me my car was vandalised because I was rude and inconsiderate to the Tradie, meaning technically speaking, it was my fault.?
How did One Flare ever get a licence to trade?
Honestly, how did they?
Their customer service staff are absolutely useless.
Rude and useless.

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Sharma, thanks for your comment. We wonder if you called the technician directly instead of Oneflare. After-hours calls go straight to our voicemail, so you don’t need to wait. If you called between 9 am and 5 pm, our waiting time is 1 minute. In addition, we do not have a record of a call that matches your description.

We take your feedback very seriously and would love to chat with you and understand your situation better. Could you please call us on 13 18 18? Alternatively, you can PM us with your number or email and we will reach out to you.

Thumbnail of user granth69
Australia
1 review
0 helpful votes
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September 23rd, 2019

Wonderful response to my request for service. Accurate to the point and response was incredible. Thanks to the team for sorting out my issues, will use this service again

Thumbnail of user meganh172
Australia
1 review
0 helpful votes
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August 29th, 2019

Oneflare is easy to use and a great way to find tradies that actually want the work. I've used Oneflare with great success each time and id continue to use it again when I next need a job done well.

Thumbnail of user hosseind
Australia
1 review
10 helpful votes
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January 4th, 2018

The lead prices keep increasing for no reason, used to be around $3 now it is over $11 including 25% discount.
Their policy is to sell someone's number to you and that is all, Halelooya

The rest is on you to see whether that person decide to answer the phone or not and whether wants the job to be done.

In their stupid policy, if customer just look for a quote and nothing else, it is still considered as a job and you are liable to pay them.

In simple words, there is no kind of refund unless the job is cancelled by the person who posted the job at the first place! How often someone will back to do so?

Here is the thought, what if the person posted a job is fake and in fact is one of oneflare team which never gets back to cancel it.

That is great business idea, is not it?!

Something for potential customers: Please post a job if you really want to do that and not looking for a quote or some kind of amusement. That is our work, that is our life, that is not a joke, Please take it seriously.

Tip for consumers:
Tradies just avoid them. they are polite and helpful before you sign in and then they do not even know you and treat you like sheet

Service
Value
Returns
Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Hossein,

Thankyou for taking the time to write us a review.

There was a price increase in a few categories as we realized we had been grossly undercharging on leads, however, we still aim to provide you with the best quality customers for the lowest prices in the market!

At this time, depending on your category, leads will be priced based on a number of factors such as the value and location of the job. Lower priced leads means lower demand jobs and vice versa - but the cost to quote will also be specified to you before you quote so you can pick and choose which leads to spend your money on.

At Oneflare we provide you with the opportunity to quote on leads posted by customers who are looking at getting jobs done. If, at any point, the customer indicates they no longer want to go ahead with the job anymore we are more than happy to refund your quote to you.

Additionally, if the customer has not seen your quote within 48 hours and you haven't tried to contact them, we will refund these quotes automatically.

In an effort to ensure our customers are genuine, we are now implementing verified mobile numbers and email addresses on leads. You will be shown if either of these contact details are verified on a lead before you quote so be sure to look out for those!

We hope you continue to quote with Oneflare as we improve the platform with feedback such as yours.

Thumbnail of user glennm57
Australia
1 review
16 helpful votes
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November 9th, 2015

We hired a painter and what a mess not the mention he turned out not to be licensed but not to worry his card quoted a fake number, he wasn't registered for GST and OneFlare couldn't have been less concerned you would think they would check the so called trades on there site what a joke.

Thumbnail of user lucyh20
Oneflare R. – Oneflare Rep

Hi Glenn,
It's disheartening to hear that you had a negative experience with a business hired from Oneflare. We ask for a number of trust elements from businesses that we try and showcase to the customer the best we can, for example insurance, qualifications, the business's ABN and previous customer reviews. These elements exist to promote transparency and we hope it assists customers in making the right decision when choosing a business.

Thank you,
Oneflare

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From the business

Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.

The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.

Company Representative

Thumbnail of user jessicad247
Jenny A.

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