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Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.
The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie
Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.
Oneflare helps me win more work. There are however some things i am not happy with, inhave used oneflare for a long time, back when it was still reletively new and fresh, the prices to quote were much more fair such at between 3 and 5 dollars per quote. They all sit at at around 7 to 8 dollars per quote now, also i have caught out oneflare many times now with feedback from customers that the 3 quote system is a big lie, you are not competing against two other quotes, oneflare simply open up the floodgates for anyone and everyone to quote so they make maximum money without consideration for you, i habe had customers tell me they have had 10-15 people quote them before i get the chance to quote them, sometimes i get a new notification that a job has been requested by a customer and then it turns out this person requested the job many hours ago and the job has already been filled causing me to spend 7-8 dollars for absolutely nothing, that could have gone towards my lunch for the day. Justifying things like this as a system glitch simply does not cut it as it has been happening for a long time and continues to happen. So yes i do win some work from oneflare however it is far from being a perfect and honest system and has become a much more greedy company since it started out.
I posted a job with a description about needing to get quotes for a QCAT tribunal hearing. My deck is needing to be dismantled and completely rebuilt and this was mentioned in my job description. The job will probably cost in the vicinity of $80,000-$100,000. I believe I got 7 responses and about three people came out to measure up and quote the job. They have all shown on the Oneflare site, "declined" and three gave a variety of reasons; too busy, job too big and the fact that this matter is subject to a QCAT decision. I feel very let down by the process and after speaking with Oneflare have been told that they are just a platform for tradespeople to find work. My advice to anyone going on this site is to look up an individual tradie who advertises on the internet without using these platforms. Onflare can not assist when this kind of thing goes down.
I have since found out from one of the applicants for the quote that he is still going ahead with the quote and he does not know why Oneflare has marked the job as being "declined".
Hi Cecilia, thank you for your feedback and we apologize for the less than ideal experience you've had. Oneflare provides a platform where businesses can create profiles. These profiles contain essential information about the business, like licenses, insurance, and certificates. Businesses can choose to make this information public on their profile. We verify business details, like the Australian Business Number (ABN) and licenses, to ensure accuracy. Some trades require specific licenses, which businesses must keep up to date. When you post a job request on Oneflare, you're not obligated to hire any of the businesses we connect you with. The choice to work with a particular business is entirely yours. Feel free to reach out via support@oneflare.com if you have more questions.
The service is very excellent and very efficient. Oneflare helped me find a good company to move my house. The company 's name is My Moovers. I will let my friends know it.
Oneflare is the Mother of Scammers.
Warning! Horrible website.
Don't ever use Oneflare. They support Scammers for their own benefit.
Most of their 5 reviews were from fake accounts ( accounts they created). How to spot them?
•Those accounts only have 1 review which is for Oneflare review. ( they created to write for themselves)
• Those accounts will make reviews all over the place from NY, London, Europe, Asia for a short time... ( they buy reviews)
Warning! Scamming company called " Apex Logistics Solution " which is listed on Oneflare.
They took $1000 of my deposit to transport my furnitures but they didn't provide the service and refused to communicate.
They contacted me through Oneflare.com.au
I have reported the case to Oneflare but they didn't do anything about it and still let that business being listed.
I couldn't write a review as they disabled my review right.
Basically, they tried to shut my mouth up.
I have lost the money over the Scam company and I don't even get to let other people know about it. I have showed them all the evidences. I reckon all the reviews on Oneflare are frauds as they will take down 1 star review of yours.
Stay away from this website.
* I just received an email from Oneflare ( * - support staff) making thing up that I already canceled the order that's why I didn't receive the service. They made it up. They are unbelievable.
Hi Sia, Reviews are something that we take very seriously. We encourage all customers to write reviews be they positive or negative. Unfortunately in your case you chose to publish a review that we could not legally publish due to the language you used and your choice to call out individuals within the company which is a breach of defamation law. We also received evidence showing that your review was untrue and inflammatory and had no choice but to remove it. It is dissapointing to see that you have made the same choices when reviewing us. Our recommendation to you was that you take your complaint to the relevant government body so that it could be properly investigated.
I wish you the best of luck with dealing with your complaint through the correct channels.
Been advertising with these guys for over 3years now
Paybill for best advertising and most quotes possible
Only pay $40 monthly
And $90 for 30+ quotes (which we can pick and choose)
Definitely taken out the down times
Top company 10 out of 10
Hi Ryan,
Thanks for your positive feedback! We're happy to hear that you're benefiting from our service.
DON'T HIRE ANYONE FROM ONEFLARE RECOMMMENDATION, I hired RJ'S COASTCRETE because oneflare recommend the business for my concrete job he took $2500 form us as deposit and run and never come to do our concrete job and we write negative comment against the business, onefalre is not let our negative comment to to go public they are criminals just like RJ'S COASTCRET
Hi Aslam, Oneflare exists to connect customers with locals experts to get whatever they need sorted. I'm sorry to hear you had a negative experience, that's certainly not something we stand for., however the selection of business to hire is solely and completely at your discretion. Any details and qualifications we have on the business are available on the website for your convenience to help you with decision making. Upon checking we have also approved your review for the business.
As a customer, we urge you to report any issues relating to the work directly with the Department of Fair Trading and we will work with them as requested. Thanks!
It's good if you want to hire or get business online in no time. I got good responses for my posts and happy with the service.
The best online site for work. The others charge too much or let an unlimited amount of people quote making it impossible to win jobs.
One flare helped business get in touch with me and find the perfect match for my needs. Would highly recommend to others and will use again!
Thanks!
Happy so far. Was instant results with the more eager companies on the phone straight away. Good price, not contracted out to non professional movers
It was quick, and easy to use recommended for anyone renovating or building, just make sure you end the job when found what you need
Works for me. I get more leads than I can handle. I've told all my work colleagues. Great way to increase your business.
Will use again, quotes came in quickly and company I selected, was great to deal with and knew what they were doing.
Had various people emailed and I contacted person closest to me and computer was fixed in a day
No problem so easy
This is quite a rip off, customers dont even reply to messages etc. back to gumtree and FB adds for me
Hi Sam,
Thankyou for giving us some feedback!
If a customer does not answer the phone, you're more than welcome to send them an instant message via our system or email them yourself. You will find their email address when clicking into their quote in your 'Quotes' tab.
At Oneflare we provide you with the opportunity to quote on leads posted by customers who are looking at getting jobs done. If, at any point, the customer indicates they no longer want to go ahead with the job anymore we are more than happy to refund your quote to you. Additionally, if the customer has not seen your quote within 48 hours and you haven't tried to contact them, we will refund these quotes automatically.
We hope you continue to use Oneflare as we improve the platform with help from feedback such as yours.
Received quotes right away. Able to assess companies by reviews scores. Covers a wide range of services a household will need.
I had calls from 3 businesses within 1 hour of posting my job. I made a choice and the work was completed by lunch time the same day.
I paid for a month to see how it went and it was the biggest waste of money. 400 quotes provided, not a single job. Poor form
Hi Michelle,
We're disappointed to hear that you didn't receive the experience you were expecting. We assure you that Oneflare is intended to help businesses grow by winning more work, when they want it.
We hope to see you on Oneflare again in the future.
Great way to get quotes fast, response time was so quick! Highly recommend this site to find a surveyor
We found 1300 On the move and there services to be really great value Thankyou for the quality and service you provided us.
As a business I have got consistent work from oneflare. The app is easy to use and the refund option is great when customers are unreachable
Fast service got back to me quickly with tradesmen that can do the service i want excellent communication
Avoid using them at all, expensive, not good service.
This is quite a rip off.
Find someone else for a better price with better support
Hi Matt,
Thankyou for your review.
At this time, depending on your category, leads will be priced based on a number of factors such as the value and location of the job. Lower priced leads means lower demand jobs and vice versa - but the cost to quote will also be specified to you before you quote so you can pick and choose which leads to spend your money on.
With out leads, you can also be assured that the customer you're quoting for is verified with out Verified and Supplied features. If the phone number says it's Verified you'll know the number has already been checked by Oneflare and is correct so be sure to look out for those. We will keep you updated along the way by letting you know when the customer has seen your quote, reviews, website and profile.
We hope you continue to quote with Oneflare as we grow and improve with feedback such as yours.
APPAULING customer service! They deactivate my account that I was paying for without giving me any warning after a customer complained and without hearing my side of the story!
I received an email saying 'Please contact us regarding your account' and next thing I know I receive another email under the subject 'Re: Re Your refund request was unsuccessful' letting me know that since I didn't contact them about the complaint(what complaint?) they have deactivated my account. They did it on Friday around 4pm so by the time I realised that it was too late to speak to anyone and had to wait until Monday without being able to claim leads and get jobs.
The customer service compare to other similar apps is simply APPALLING! They have no common sense for anything. Also they will NOT refund you for a lead because you couldn't get a contact with the customer or the customer didn't get back to you IF when THEY call the customer the customer will answer... So basically your credit is hanging on a random luck if the customer will answer the phone or not when they try to contact them... Ridiculous
Hi Guy,
We are sorry to hear of this experience and appreciate your feedback.
The email you are referring to was a reply to an email thread that started on the 25th of February, we apologize that the title of the email was confusing.
When a customer reports a complaint against a business we take this very seriously. We asked you to get in touch with us on the 25th (with an email clearly labelled "Oneflare - Please Contact") so we could discuss this issue with you before taking further action. Due to your lack of communication on the matter, despite multiple email requests to call us, we temporarily restricted your account after 5 days.
We can see that you have now been in contact with a Support Advisor over the phone, providing your side of the story and the matter has now been resolved.
In regard to customers being unresponsive, our refund request feature provides a refund if the customer is confirmed to be unresponsive. However, if a Support Advisor does get in contact with the customer when we are conducting the follow up, we ask the customer for an update and supply it to you and/or we advise that you have attempted to contact the customer and tell them you will try again. As the customer has been confirmed responsive, your refund request will be unsuccessful and you receive an email instantly to advise you of this.
We appreciate the feedback you have provided today and will ensure it is passed through to the relevant departments.
Gain trust and grow your business with customer reviews.
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
Hi Andrew,
Thanks for the review Andrew and great to talk to you today.
I’m glad we got the opportunity to clarify how our quoting model works. Oneflare allows 3 business to quote on a job. The number of businesses who have quoted is displayed to inform you if you are the first, second or third business to quote and the time when the lead was posted. We do allow the job poster to request 3 more quotes, however, this is rarely the case and has only happened once in the last 12 months for your profession (the job you won).
Honesty and transparency are things we pride ourselves on at Oneflare and I'm glad I was able to demonstrate this for you. Your representation of the cost of leads for your industry and location is accurate. We use 150+ job attributes to select a fair price for each quote.
Remember to keep your app updated and to have notifications set to persistent. It’s an exciting period for your business and we look forward to continuing to work together as you grow.