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Oneflare has a rating of 3.1 stars from 295 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oneflare most frequently mention great service, fast response, and next day. Oneflare ranks 4th among Service Marketplace sites.
The painters known as Aus Bee Tong don't speak a lot of English, but they are pretty handy with a paint brush! While they get on with the job of painting, Andrew, another member of the team is careful to ask questions, explain procedures and to ensure that the painters understand exactly what you want. All together they are a team that works very well. I am happy to recommend them as professional, quick, considerate and kind. Julie
Here's how you could improve... close down. I used you to get a person to do decking, painting, fence and much more. The person you sent was absolutely useless. I complained to you and you dodged the situation. Luckily I got rid of him shortly after he started before he completely wrecked my place. I lost $3,000 deposit on this incompetent 'handyman' and it's been a while. Anybody who sees the 'work' would swear it was done by children. In the meantime my place looks rather nasty from the street. I felt totally ripped off and have been reticent to get the work re-done due to being 'gun-shy' with trades people and various personal matters that have cropped up.
Great website with super fast response rate!
I received 3 quotes right after signing up and a total of 10 within 24 hours!
Mo from BSB Plumbing Solution fixed our water pipe which is leaking for days, done very quickly. Professional and great value. Highly recommended.
Free, easy and effective way to source trades!
We had numerous quotes that stayed flowing in within 5 minutes of posting our ad.
I type this "They seemed to delete my last review (funny that this site is owned by oneflare) - terrible waste of money the leads are a terrible - I run a business that sells to other businesses. I get a quote cost me $4 and when I call the client a baby picks up the phone thinking I am daddy- no refund of that quote I call up again I am told its not a business - I have a feeling that the quotes are fake just to get you to sign up and pay for the leads- I have been in contact with oneflare and straight away they ask if I want to delete my account - they don't want to fix the problem they want to get rid of unhappy customers (because you have to buy leads in bulk- they have already made their money) its a con basically if you are a business selling to other businesses DO NOT WASTE A CENT. Put your business up get your webslink up there for SEO purposes but don't buy any of the so called leads because they are dreadful- you don't get the company name or email address you get a single phone number to contact the potential customer - this would have to be the worst investment in 18 years of being in the corporate market"
Hi David,
Thankyou for the feedback!
In an effort to ensure our customers are genuine, we are now implementing verified mobile numbers and email addresses on leads. You will be shown if either of these contact details are verified on a lead before you quote so be sure to look out for those and only quote on the ones that indicate verification.
If a customer does not answer the phone, you're more than welcome to send them an instant message via our system or email them yourself. You will find their email address when clicking into their quote in your 'Quotes' tab.
If, at any point, the customer indicates they no longer want to go ahead with the job anymore we are more than happy to refund your quote to you. Additionally, if the customer has not seen your quote within 48 hours and you haven't tried to contact them, we will refund these quotes automatically.
We hope you continue to use Oneflare as we improve the platform with help from feedback such as yours.
Fake leads, bad service.
Very strict when taking money.
Very expensive leads.
I took 2small jobs last 6 months.
Hi Mark,
Thankyou for reaching out to us about this.
Each lead is priced a little differently based on a number of factors including the demand for the job, the amount of work required and the type of customer who has posted the job. The price to quote is then displayed to you before you commit, this is so that you can pick and choose which leads are worth quoting on.
We'd love to speak to you on 1300 306 737 about improving your business profile to encourage customers to get in touch with you, including getting more positive reviews, adding your trade-relevant qualifications and certifications and more.
Easy to use to book change or cancel bookings at bodyfit hair Miranda
Great hairdressers n now makes bookings so much easier
Love it
Great app for locating tradies and getting quotes for home reno easy to use and tradies respond quickly
Great experience using Oneflare, multiple offers straight away easy to correspond with trades. Highly Reccommend.
Easy to use. Hasle free. Convenient
Great free service. Very happy to recommend this service.
Can I plesse get more quotes for the rendering job.
Oh MY GOD ONE FLARE is a Con Website.
I put 5 quotes, then rang clients millionssss times. None of them answered the phone.
Then I asked follow up the quote from One Flare.
They reply and reject my follow up request and said that I need to wait for 7 days(after putting the quote) before I can request a follow up from them! Ok Fine then! Story begins here...
In those 7 days, client didn't cancel the lead or do whatever on the lead/job (no cancel or unsuccessful my quote nor answering my phone call). I can see from website!
When the 7th day comes, I sent in my follow up request. Within a day received an email from One Flare that client has chosen another business instead! Well, client didn't make my quote as unsuccessful at all. Then I checked back the lead from website, client actually has cancelled the job instead of putting my quote as unsuccessful. What a coincidence happened in the same time?! Sent in follow up request to One Flare, then client cancelled the job and chosen another business. Then One Flare rejected to return my quote.
No matter what follow up request send into One Flare, their standard answer is when client cancelled the job and client has chosen the reason that they are hiring another business. What?! If client really hiring another business, shouldn't they will make my quote unsuccessful or hired another business?
After I putting my quote, I rang client many many times none of them were answering the call. They totally ignore all phone calls. So when I requested a follow up from One Flare, I don't think client answer One Flare phone call at all. Basically, I don't think One Flare really follow up on behalf of us! SO, based on what reason One Flare know client has chosen another business and not ignoring our quote.
This is so unfair to us when client is not ready to hire at all! And we paid for putting a quote but nothing come back!
No matter what we request follow up from One Flare, our quote never be returned! Basically, One Flare Lure Businesses to give them money then not doing right thing to protect Businesses. More bias to Customers!
Hi Cici,
Thank you for your feedback, we are sorry to hear that your experience with Oneflare has not been a positive one.
Customers often move at their own pace and this can sometimes be frustrating for business owners. From the moment a job is requested, we help customers make an informed hiring decision and remind them to notify us if they have hired another provider or have chosen not to go ahead with the job.
If a customer has not seen your quote after 7 days, you can request a follow up for your quote. The Customer Happiness Team can provide businesses with quote returns on a case by case basis, and we make every effort to understand if the customer has a serious intention to hire a business.
It would be great to chat with you and understand your case better. Please feel free to PM us with your phone number or email address.
To be fair there are some flaws it some of their prices what things wiil cost are out of check on trades lead websites air tasker and seeking services are the worst cause they advertise ftom 25 dollars to sixty dollars for painters for example in reality 25 an hr aint even wages which is shonky and not realistic 35 hr is only just wages well which one flare advertises got some great client contacts out of it, however, its a hit and miss alot cause for all parties concerned cause there is dodgey trades on there, ladies house im painting has some dodgy gyprockers on there lady just got full riped off over 1,000 dollars by a shonky gyprocker and she really got pissed over that and i had to fix his work so beware people, and average is 1 in 10 quotes you will get and they do only want to give better deals for trades spending more than 200 a month on leads and your time and travelling all has to be facterd into your quote prices and they dont factor that when your competing people who advetise the unrealistic prices to get people in, then charge more in extras when they get the job on wages price like 25 an hour, i cant even get a labourers for that little alone tradesmen who can produce a finish product so leadsites have to be more realistic and fairer for all parties concerned sincerly chris nsw
Do I need to say anymore.
They'll charge Tradies $20 just to send a quote to a POTENTIAL customer.
Absolute scumbags!
Thanks for reaching out and providing your feedback, Paul. Here at Oneflare, we connect over 60,000 customers with businesses like you every month, and hope to provide you with the work you want, when you want it. We’re sorry to hear that you’re not satisfied with our quoting system, and we’re always on the lookout for feedback to continuously improve our platform. I’ll be passing on your feedback.
After a cold call from these guys telling how much business
I'd get, I gave it a go and kicked off in July/Aug of 2015, I persisted until
Oct/Nov 2017. I called and complained about the lack of contact after quoting with more tire kickers than actual jobs.
Yes they refund you eventually, but only after you raise the issue with them first, this creates more work for you. So when you finally get a refund the credits expire, in fact the model changed from what I originally signed up with to an expensive sliding scale quoting system. Since you have to wait for a refund at times you need to re-buy credits to quote with, so you can see the problem right there that's a great refund system.
I was even told by Oneflare to drop my price to generate results! Great business model, just to prove my point they were dud leads I dropped my quotes by 50% and you guessed it still no work. So the question is why would someone go with a lesser service and pay more money than with an established name brand? The only explanation I can come up with is dud leads!
When the next issue came along I called them and told them their service wasn't good enough and they offered some credits as compensation, then you guessed it, the compensation credits also expire some compensation, so in the end you have nothing!
Now some factual numbers; from over 250 paid quotes I managed converted just over 10
Into jobs, given the average cost per lead was around $4 to $7 dollars this meant every successful quote was priced at over $100 each! This equates to 4.8% return on quoting, just how this provides any incentive to continue I'll never know it certainly doesn't provide any money to the business.
The only people making any money are Oneflare and this is at your expense. The system is stacked against you and I wouldn't be surprised if 95% of the leads are from their own staff!
So you've read their responses? Trust me they are totally BS, yeah they'll help you blah blah blah, they'll help you extract even more cash from your wallet for them. So do yourself a favor and think twice or even ten times before signing on with this service as it's expensive as outlined above, it's hard to deal with the staff as per other responses as it's what's in it for them not you and leads are at best questionable.
I'm looking forward to seeing their response to this post, let's just read the BS they post up against the FACTS!
Hi Greg,
We're sorry to hear you've had such a negative experience with Oneflare.
As Oneflare are not aware when customers don't respond to you, we do require you to let us know. We understand it can be tedious but we then try our best to follow them up for you and get a refund of your credits, which will expire when the original pack you purchased them with was due to expire.
When a business comes to us with complaints and concerns, we do our best to help them. You were given the suggestion of lowering your price as we have seen this work for many businesses within the competitive nature of our platform, it's disappointing that it didn't work for you. Customers come to Oneflare to get competitive quotes from great local businesses that they may not have been able to get from more established brand names.
The compensation offered would not have been given if we hadn't known you'd be able to use it before the expiry date, you would have also been advised of the expiry when they were added to your account. All credits expire to encourage our businesses to stay active and quoting on the platform.
If you ever decide to use Oneflare again, it would be a great idea to improve your profile before quoting. This includes getting reviews from past customers external to Oneflare, adding in any trade relevant certificates, licences or qualifications, uploading past work photos and answering the FAQ's at the bottom of your profile. All of these items and more will boost the look of your profile and increase your chances of winning work. If you need any help with this please send us an email to support@oneflare.com.au
Don't waste your time with a website or 1 quote, try your local paper...
Hi Keith,
Whilst the local paper is definitely an awesome way to find someone to help with your job, Oneflare allows you to see reviews, qualifications, past work photos and more from a business who's contacted you directly and you know is interested in doing your job. Even if you don't receive quotes, we'll still send you a list of businesses in your area so you can view all their details and figure out if they're right for you before you get in touch with them.
Best of luck with your job.
This is one of the best website to get services or to provide services in Australia. Must try it...
I got really quick responses and efficient people to sort my problem
Needed for help in TACIS claim
Hi Sonika,
Thanks for your review, I really appreciate your feedback. I hope we are able to assist you with your next job request!
Gain trust and grow your business with customer reviews.
Since 2012 Oneflare has been connecting high-quality Australian businesses with the customers who need them. With over 300 categories, from plumbers and electricians to pet groomers and interior designers, Oneflare is where your to-do list gets done.
The Oneflare Group is Australia’s leading on-demand home services network and includes UrbanYou, TidyMe, Word Of Mouth, Weddings.com.au and Renovate Forum.
Hi Geronico, Thanks for your review. I'm happy to hear we could help you find a fantastic plumber and hope we can help you again in future!