Booked tickets for a 9 hr flight so I decided to choose seats with no other seats in front of us for extra leg room. Paid an extra 30$ per person for these seats. When I called the airline to make sure I got the seats I was told the airline does not charge extra for any seats and that my seats were already taken. Then, because of school I have to change our tickets by one day, Every time I called one travel I was told a different price ranging from 400-950$ per ticket. I asked for a price break down and nobody could give me a straight answer they all tried to scam me getting me to pay more for no reason. In the end after arguing with them for hours, With some mysterious "discounts", They got the price of the change fees to 617$ upping my ticket prices from 630$ to over 1000. I fly 4-8 times a year and have never had any problems with any company like this one. My one recommendation for this company is to stay away and do not use them.
I used other site like Priceline, Hotwire, cheap flight, Hotel.com, you name it, and Ive used it. But I was surprise to find that OneTravel was as easy as or better than all these guys. I got a great price on a trip and did not need to pay right away. Plus they provide me with additional information and discount to make my trip that much easier (did not need to shop around).
I am not happy with their service I went and searched but paid the airline directly onetravel called the airline and cancelled my flight and kept my money. I will never do any business with them again. I been on wait for 45 minutes their system keeps saying 15 seconds has turned into 45 minutes. This is extremely bad service. Not only do they cancel, they take the money, and don't answer their phones. I rather give it no stars or negative stars.
I have never had a booking problem as described by others on this site, but I do object to being charged $31.50 per flight for seat selection. Customer service tells me that this is an airline charge, and this is not true. The first time I booked with One then called Air Canada who gave me seat assignments without charge. The second time I stopped the process, and went directly to United. A cheerful rep booked my flights, and gave my seat assignments without charge. And ten bucks less for ticket.
Obviously there is a scam going on. I complained to a company rep and was told this is what they do sometimes!(without the customer's permission?) I booked thru Caribbean Airlines the next day and got exactly the same booking I had made with One Travel down to the seat #. Now they are trying to use my card info to collect payment thru a collection agency.
Onetravel is a scam, they cancelled our tickets, left us strained and did not help with getting back. Not worth it even if it's cheaper than other agents. Why book with them if you can do it directly with airline and avoid headache?
Do not use this site! I had to cancel a flight and was told it would cost 900.00 dollars but when the final cancellation fee came through it was 1400. 00 dollars. I feel completely ripped off! I will never use them again...
I got to the website from Kayak when searching for a flight to Georgia.
The price was listed as 400 dollars on both sites but it took me a while to order and the price must have change. A few hours later I noticed the error in the confirmation email and called to cancel the flight. Customer service told me that because more than 4 hours have passed I must pay cancellation fees and some more fees, which came out to almost 300 dollars, for cancelling a flight a few hours after ordering.
Be careful with this site, triple-check when ordering and order from a different website if possible. Not recommended
It's easy to find a convenient and well priced flight. The web site is easy to use.
Buyer beware! I was overcharged for my flight and hotel. OneTravel also booked my car at the wrong airport and it cost me an additional Uber fee to pick up the rental car. I got one excuse after another when I called to complain. I would give negative stars if I could. Do not use OneTravel for anything!
Overview
OneTravel has a rating of 3.7 stars from 1,479 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, many options and cheap flight. OneTravel ranks 6th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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