OneTravel

Funny that I have been booking with One Travel using my own money since 2014. Not until they offered and I accepted like a dumb $#*!, the OneTravel credit card, with 1000 dollars available to use on the OneTravel website only. The card did not have a visa logo. The card was issued by Synchrony Bank. I attempted to use the card myself on the website, I was unsuccessful. I called the bank that the card was issued through. They did not address my concern. They only assured me nothing the was wrong with the card and the problem I was experiencing was not on their end but on the website's end. Ok, I tried to book flights with two different agents using the OneTravel credit card and I received booking numbers followed by phone calls and emails advising me that my booking was cancelled due to a declined card. I even had one agent to tell me that I was mistaken because One Travel does not have a credit card, but I was physically holding the credit card in my hand. Now that I am all the way angry for being bounced around from the Synchrony Bank and the One Travel website with no resolution to my problem. I have to find me an alternative but One Travel is all the way out with me. No one was able to help me. I am going to cash in my rewards with One Travel and One Travel, Synchrony Bank, its affiliates and all the agents who lied to me between the two can kindly kiss my $#*! right in the crack

Too confusing when things keep switching...maybe it was a computer issue, not an issue with you. Not sure. But I had to book twice to be sure I had it.

Seriously THE WORST CUSTOMER SERVICE SKILLS EVER! I called three or four times because I needed to cancel a flight. I was on the phone for almost 30 minutes waiting for the guy to change my flight so that I could get the same flight after having paid for a new flight. He ended up just canceling it after making me wait for that long because he was not able to make the change on his end. He told me I would get a refund confirmation email. The email I received only stated the insurance amount and not the full refunded flight amount so I called them back to find out why. The guy was so short and rude in his demeanor. I'm never booking with them again.

I booked 3 flights departing on April 2 and returning April with OneTravel. 2 seniors and 1 adult. We were to attend my nephews wedding in Albuquerque, N. M. Due to the coronavirus outbreak the wedding has been canceled. I did buy insurance. But I can not get in touch with OneTravel. My first attempts to contact OneTravel all wi would get is a high pitch sound or they just hang up. Now when I call OneTravel there is a message which gives you a website address (which is for cancellations refunds...) and that gives you information on the corona outbreak.
When I first was in touch with them I was happy to talk to a person. I do not travel and found the travel sights confusing. They were soon frustrating because they would find a flight and try to book it and it would come back booked and would start all over again. Each time OneTravel travel tried a new booking the amount of the flight fare increased. I spent hours on the phone booking the flight. Probably paid too much by the time something was booked but at least i had a plan.
Now I have to say I was overcharged and they are nowhere to be found for the cancellation due to the coronavirus upset.

Please do not use this company.

Well-designed and easily understood booking system. Besides, OneTravel has the best professional employees who are always ready to support clients in giving accurate information on their travelling.

Unbelievable, they charged me for the insurance which i didnt add on. And COULDNT SHOW ANY PROOF OF INSURANCE PURCHASE

Tried to tell them that i didnt add it. The latest itinerary was emailed on 15 March, the insurance was still appeared as recommendation.

They showed me their record of debiting my card for insurance on the 17MARCH which proved NOTHING as it just their system record.
The most ridiculous thing is, i CANCELLED my booking on 17 March so how could i add insurance on the same day as their record of debiting money from my card?

IN CASE I DID add insurance on 17 March, i believed OneTravel might have sent me an email. But only cancellation emails sent on that day.

The reprentative who chatted with me stopped without any reason when i asked for itinerary showed clearly insurance was added on.

I believed One Travel tried to take money from me in that way. So disappointed

I have missed the first leg of a long flight trip because I was TWO MINUTES late for check-in, even though plane would depart in 1h:30min time. Like an obedient traveler, I followed every single instruction provided to me by code share airline personnel, call center, emails, 0800 numbers, etc... while still in the airport and... ALL in VAIN - NOTHING worked! A COUPLE of HOURS later, the only ACTION that worked in literarily 5 minutes was to open my notebook, access ONETRAVEL site / booking and CHANGE it with a few clicks MYSELF! The fee arrangement / adjustments summary at the end of the process was a BONUS too. Only if I knew... I would not have wasted my time with airlines and its personnel... THANK YOU!

Someone called me and I rejected the call because I felt unsure of what they were calling me for, so I asked her to send me an email to make sure it was a call from this company.

Fast and easy! It has been a good experience in the past and when onerecieves that sort of satisfaction one will not want to book anywhere else!

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

NOW

In addition there is this moronic airline agent called OneTravel, who sent me to wrong city, I told them for weeks I want to go to Leon Mexico. Damn lady keeps saying Monterrey... WTF. She dont get it. LEON MX. So now she convinced me I'm dumb. It's the name like JFK... I arrive in Dallas. I have to buy new ticket. Cost 700$ US and credit card did not work even though I paid it off. And a hotel $100, and this is true cab driver kidnaped me to the Mexican border. It's true. Look 800 complaints, they played the recording and I do say Monterrey. "Listen ** I dont want to got to ** Monterrey."

Very responsive my request is granted so fast.the thing is have charge

Good but not all is understood especially the choosing of the seats. They don't make you see the process works till after you've seen

This rates as one of the most displeasing travel booking experiences of my 62 years. I booked a flight for two and confirmed but immediately realized that the fee was in US dollars and not Cdn. I called their support line in under five minutes and was told first that there is no way to cancel the flight. After asking to speak to a supervisor and then transferred, I did speak to someone. I was told that it would cost me $50 (US) per person to cancel the booking. This a pure ripoff and a way to extort some money from me. WARNING. DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE NOT TO BE TRUSTED AND THEIR BUSINESS PRACTIVE, IN MY OPINION, IS TERRIBLE.