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OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
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THEY SWITCH YOUR TRAVEL DATES AFTER YOU BOOKED AND GET TO YOUR CONFIRMATION PAGE. THEY SAY THE DATES WHERE ON THE PAGE. ITS VERY MISLEADING AND FRAUDULENT. THATS WHEN IT SHOWS YOUR DATES HAVE BEEN CHANGED YOU CALL THEM AND THE CUSTOMER SERVICE IS HORRIBLE... CUSTOMER SERVICE AGENT WAS YELLING THE ENTIRE TIME... I HAD TO TELL HER TO STOP SCREAMING! DO NOT PURCHASE FROM THIS SITE!
I continually got hung up on when asking to speak to Customer Service, was disconnected when I tried to chat and was eventually overcharged. My credit card company will back me up, but this is not a place to work with. They are TERRIBLE. I spent hours trying to clear things up and had to pay them a service fee of $10 for no service at all.
In April I was trying to find a website to help me book my round trip air fare from Dallas to Phoenix. I was not having much luck until I saw One Travel. It was very easy to navigate the site. I found the flights I wanted and the price was excellent. I believe One Travel has more airline choices than I have seen elsewhere. The whole experience was very positive.
You will not save money, and you will not get requested seating. And we are on the overbooked list for 2nd leg, with no seat assignments. Even though we bought seats and picked seats 2 months ago. Not worth any perceived savings
Needed an affordable flight to Hong Kong and found it on OneTravel. While I can't vouch for the airline, Air Canada, I can vouch for the ease and efficiency of booking via OneTravel. No problems at all, and it's very possible I may book through them again.
One star is too much for this company. They changed my flight from business to coach without my consent and now I am being transferred from one person to the other. If someone is pursuing a class action suit, sign me up. This organization is a total scam. Be very very careful with this company.
These guys are little scammers! They quoted me a ticket change of $64, Said my new ticket would only be $708 but my bank statement said they pulled $764! Theres more. Then they charged my card for both tickets after I canceled one! I called Customer service and all they do is transfer you to other people and give you one big run around. They act like they don't know what your talking about. I finally had to call my bank and dispute charges. Worst travel site I have ever used and I fly a lot. Please don't waste your time with these people and save your money cause you will end up paying more than whats quoted, and good luck trying to get your money back cause their billing department wont ever call you back.
I'm a Canadian, I was refused entry into the US and I called them to see if I could get a refund on the ticket. I was told "what do you want us to do, you bought a non-refundable ticket" then hung up the phone on me.
If your not sure if you can get into the US or if you want proper Customer Service do not use this company.
I made the terrible mistake of ordering with OneTravel. After booking my flight, they sent me an email offering me to choose seats/meals. The web form explicitly said they weren't making any guarantees of course, but on the other hand, the service was free - as I understood by the prominently displayed $0 cost.
After attempting to submit my seat preferences their site informed me that they couldn't get through to my airline but that they would "recommend" seat preferences anyway. Then I get a bill for $100 for the free non-service. WTF?
I call customer service and am put through to the rudest customer service rep I have ever spoken to in my life. She insists that the website shows the "seating" service costs $50. Not once but twice! Per leg. I insist it was advertised as FREE before I got my surprise bill. After useless back and forth, in which she keeps asking me how she can help me in a satirical parody of customer service hell I'm finally transferred to the billing department where a more polite person agrees to "cancel" the charge.
All's well that end's well right? 3 months later, out of the blue I get another $51.80 unauthorized charge from the same company, who I have had no interaction with in that time. Maybe they thought they'd sneak it past me if they waited a bit longer?
This time I'm going straight to my credit card company to issue a chargeback and I recommend everybody do that whever a company tries to scam them. You not only get your money back but the credit card company issues a penalty for chargebacks and will eventually increase the processing rates, hopefully putting these scammers out of business.
I booked 2 flights with them and the Canadian amount showing during online purchasing was 200+ less than what my bank charged me. I have been fooled since I disregard other websites giving me better offer. I ended up paying $200+ Because of their wrong rate showing on their website.
I was flying from Minneapolis to NYC with three children. They charged me $99.80 for seat assignment but never got me seats. I got to the airport and had to get seating on the plane at the gait. I had to pay the carrier for the seats. The same thing happened on the return leg of the trip. When I called upon my return they only gave me a partial refund of the 99.80.
Worst travel site I've ever used. I booked a flight for September 13th, but when I got to the airport, they said that the flight they had on record for me was for October 11th. I showed them my email confirmation with the flight date listed as September 13th, but they said that something must have gone wrong with the booking site because their computers still showed my flight as the one in October. I had to pay a bunch of fees to get my ticket changed, and if I hadn't gotten to the airport as early as I did, I might have missed my flight. I will NEVER use OneTravel again.
Please people do not buy any tickets off this site!
They are thieves, they'll charge you one price and take more than what is quoted from your bank account. They took an additional $64 from what they should've from me!
And when you try to sort it out, they give you the runaround. They are a bunch of Indian Scammers.! One travel you suck. Wish I could give 0 stars!
I have used this site for years and have recommended the to others, no idea if they embraced the site. I book domestic only and have NEVER had an issue but have never had to change or adjust a reservation. That said, if you are a solid booker, staying domestic, maybe you will Beas happy as I have bee with the site. BTW, I have used the site for car rental and hotels as well and haven't had one hiccup.
This establishment pulls you in then when you book they take your money and change your departure date and play on your desperation, be very careful if yo uneed to book with tnem
This group of thieves plays the 'ol " bait and switch" scam you put in your travel dates, when they send a confirmation it isn't the dates that you requested. They want more money when you call them and they leave you on hold or cut you off without helping you. It is called ONE travel for a reason. You will only use them ONE time, get scammed and then you are done with them.
I booked round trip tickets to Beijing and learned I need postpone my travel. I called the customer service to exchange the tickets. I am willing to pay the $200 penalty, but was told they can't find same flight from October 1 until November 30, the time window I gave them, actually they can't find any date that I can reschedule my flight through One Travel. But I can go One Travel website to buy a new ticket for any day. I pay my own penalty for looking a cheap ticket through One Travel.
Want to know how to lose 3000 dollars? Book a flight with onetravel and forget to check that they have your name right. My name is Edward Nichols, not Nichols Edward, but that is how they put it on my reservation. Nichols Edward, really? No one there speaks English? Since I did not change it within 24 hours, (I thought it was just reversed as many sight do), and the government will not let you change the name on a plane ticket nor can you use the ticket without your real name on it. These venal trout took me for the whole price of the ticket. They wouldn't give me any option but to cancel, eat the price of the ticket, and invite me to book with them again. I wonder how many people actually do that? I booked straight through another airline, American, on their website, for the same price. Thanks onetravel.com. I will forward this review to the travel website that referred me to you. Have a nice life.
I will never use this company ever again, I had nothing but trouble getting to my destination over seas. Almost all my flights got changed or switched and I wasn't even on the passenger list, according the airlines. The Airlines couldn't understand how I have a ticke and them not having me on their passenger list. When I would contact one travel they basically told me its not their problem and I had to contact the airline. Even though one travel was the cheapest, I will spend the extra money and to with Travelosity, Orbits, and Expidea, I have always had a great experience with all of them.
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Coco, I show that this reservation was booked online, and not with an agent,. So what ever date was selected on the website is exactly what got booked. I do see that the change was made to the departure date on a oneway ticket. Also, I don't see the name Coco on this booking!