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OnlineDivorce has a rating of 2.8 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineDivorce most frequently mention customer service, and court house problems. OnlineDivorce ranks 3rd among Divorce sites.
This company does not typically respond to reviews
4,870 reviews
Wassup guys, today I would like to share my experience of divorcing with my wife. Of course, first I was doing all the divorce issues with my lawyer as many others but expenses related to this stuff blew my mind. Then one of my old friends recommended me to this online company and I signed up for them. Fortunately, everything was great and they helped me a lot. The process of divorce was quick and without serious problems. Thank you very much, guys!
Let everyone know to go to county clerk's office and use there on line AJ2 program to file for divorce of form completed. $20. You answer all the question as you did here for divorce with no children. Print it out file right there. They notrize everything for the cost of $ 221 for everything. This company cost me $199.00 just to fill out paper. Then you go file. I only get $750 a month and they share they couldn't refund my money 2 minutes after I found this out. I lost $199. That cost food on my table. They didn't care. Every time I called, I got the same person. Which was strange. Big flags. Then the want you get a premium upgrade. What you only get divorce one. Not every month. I don't want anyone to be taken advantage of, because a person don't know. Couldn't speak to a supervisor not one in. They will call you in 24 hours. Of course it's Friday. I filled out everything at the county clerk's office and all completed, noterized and entered in the courts for $221. DONT LET THIS COMPANY USE YOU FOR PROFITS!
So far everything is going well, just started the process so there isn't much I can add. Hopefully it's as easy as they advertise... once everything is in motion, I'll update my review or submit another one...
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Shoes, jackets, belts, cosmetics, etc.
Date of experience: November 24, 2021
During steps 1 and 2 great online support; however, once I hit step 3 not so much. I have called twice with 2 different questions. The first rep didn't understand my question and the second one was very short. Didn't really listen to my question.
First rep didn't understand what I was asking. The instructions that were mailed with my forms were cut off the rep didn't know what I was or wasn't supposed to fill out.
To get help filing for a divorce
Good online reviews
Date of experience: January 21, 2022
Save your time, do not work with them. Their premium service is a joke. They've been reviewing my documents for over a month now and their customer service representatives can't even tell me how much longer I need to wait. I would have done it so much faster myself.
Date of experience: May 14, 2022
Purchased this service because I'd read good reviews. My divorce is uncontested, no lawyers, and I was just unsure how to fill out some of the forms (mostly the financial/child support worksheets). Thought this would help with that. Turns out it doesn't. They just fill in mostly basic information like name, address, etc. I ended up still having to struggle through the parts I had issues with. If I'd known before hand, I would've saved myself the $140 and not used this service. Plus I got a lot of emails about paying for other services and that was annoying as being informed once or twice is enough in my book.
I’d read good reviews.
To help with filling out divorce paperwork.
Date of experience: August 2, 2021
Don't put your money down. V hard to get it back. You ask by email. They make you call. You then have to fill out a form. Send another email. They tell you they'll call you in two days. I ask 27 times why they can't just refund the money. Best answer "Because it's policy" These people should be investigated for fraud. They prey on people at their lowest. I hope they get ripped off too. Some of these five star reviews are likely fake/bots. Poor English etc
Date of experience: December 3, 2019
What I paid for was easy enough to understand. However, the constant hounding by the company in order to get me to upgrade to their premium service was ridiculous. Roughly 2 notifications per day from the company. One source was from a rep who would switch between calls and emails. And another seemed to be their automated system. Between the two, it was ongoing harassment, Going through a divorce is already tough enough on its own. Being on unemployment because of the pandemic and combined loss of household income makes it more difficult. Being repeatedly harassed to spend money I don't have became infuriating very quickly.
I had a problem with the company contacting me repeatedly. After passing my breaking point I angrily replied to an email from a rep, in which I told them to f* off. Thats when the harassing emails and calls stopped.
It was cheap, and convenient.
I needed a divorce. They offered to create the papers for a reasonable price.
Date of experience: June 25, 2021
This has to be one of the least professional organizations I have ever dealt with. They have failed to do any of the services that I paid them to do and always have an excuse "you forms have been sent to the shipping department". It has been several weeks since they received my documents and nothing has happened. I have not been able to talk with a supervisor or have my case escalated at all. Recommend using another service if you have any desire for results.
Tip for consumers:
Find another service provider. Onlinedivorce.com does not fulfill their commitment to customers and are not interested in solving problems.
Products used:
Basic online divorce and platinum service
Date of experience: January 4, 2023
Called when I asked for a refund while was at work, they refused to say the company that they are working for. They can not assist but refuse to give me back all my money. Now there is an activation fee of $39.99 non refundable of course and I only qualify for 50% of my money back yet they did not a thing. Sad when the economy is falling people are living from check to check and a company that does no work feels entitles to $60 for nothing.
SCAM do not use them go to the court house yourself
Order ID: *******
Price: $159.00
Products: Completed divorce papers kit, Activation fee
Date of experience: April 24, 2023
This company fraudulently offered their services and charged ne $899 for premium service knowing that my ex resided in Germany and they could not assist me with my divorce. They also refused to refund my money. This company is a scam. Avoid st all costs.I have reported them to BBB where many others have complained.
Tip for consumers:
Avoid Divorce.com at all costs. They will take your money and provide no service and no refund. The company is an internet scam.
Products used:
This company fraudulently offered their services and charged ne $899 for premium service knowing that my ex resided in Germany and they could not assist me with my divorce. They also refused to refund my money. This company is a scam. Avoid st all costs.I have reported them to BBB where many others have complained.
Date of experience: June 7, 2023
Took my money, gave me paperwork that I could not file with then refused to refund my money. Horrible customer service, nearly impossible to get assistance. Absolute Crooks. Now after paying them a total of $270 I have to start all over and get an attorney. Just what a single mom going through divorce needs. Do not do business with these crooks!
Impossible to get through via phone. Sent repeated emails with only occasional responses,many of which indicated my email hadn't even been read. Horrible customer service!
Date of experience: April 20, 2021
Purchased service and after massive wait to get forms for approval, they indicated that they couldnt file my forms, despite my paying for this. The few times I had questions it proved impossible to get any help whatsoever. Seems the only way to get their attention is to cancel. Ending up doing it myself
Tip for consumers:
Use your local court's resources first
Products used:
Online Divorce service
Date of experience: September 30, 2021
I don't like the fact that you didn't show the different levels of service up front and insinuated everything in your services was covered with the one 139- fee. Also there were other questions I had that just seemed to confuse the tech I talked to.
But after I continued the process myself it seemed to work out well, that's why I'm giving you 4 out of 5 stars
Date of experience: March 30, 2022
I don't like the fact that you didn't show the different levels of service up front and insinuated everything in your services was covered with the one 139- fee. Also there were other questions I had that just seemed to confuse the tech I talked to.
Date of experience: March 16, 2022
My papers have just been sitting in the court house P.O. Box for over a month now. They contintue to take my money but don't try to fix the situation. This could've been done a month ago but I'm getting no help from now. All they keep saying is it give it time when it's been a whole month of services spent on nothing cause the case hasn't progressed
Tip for consumers:
Stay away
Products used:
Onlinedivorce.com
Date of experience: March 16, 2023
I just obtained a Divorce Decree and can honestly say that Online Divorce is a real bargain for the money.
OnlineDivorce.com is an excellent option if you want to avoid red tape and complete divorce paperwork as quickly as possible. Besides, they guarantee that the court approves the papers, or you get a refund. Though, I did not need to check this statement since everything went smoothly. Thank you!
Date of experience: November 24, 2020
Feeling lost, unsure of that direction to even begin all started to deplete when using this site. Step by step help is at your fingertips and every one I have been spoken to has been amazing! When you feel broken, and uncertain having customer service provided like so is comforting. Thank you.
Keep it as easy, quick, and simple as possible
Best Protected interest for your customers, helpful advise on unfamiliar territory situation, Security means the world to some..
Date of experience: February 10, 2022
I was extremely frustrated with the lack of follow through, difficulty and reaching actual people who could help me with my situation and the inconsistency that customer service people had when they passed me along from person to person, only to have no resolution in the end. It would take days beyond this to get a call back or follow up. This did not help my situation as timing was imperative. What a waste of time and money!
Tip for consumers:
I had better luck with another service!
Products used:
All Divorce Services
Date of experience: June 25, 2022
I always considered myself a proven strategic thinker. But when I faced the need to plan my divorce process, I felt so weak and useless. That was awful, and I almost wasted thousands of dollars on attorneys to get out of that hell. Luckily, this website and its services saved me from losing my money.
Date of experience: August 17, 2020
Thank you for such a great review! We are extremely happy that Online Divorce helped you to prepare your divorce documents and made your separation at least somewhat easier.
We work very hard and try to continuously improve so that our service can be the most trusted to help you get through the complicated process of divorce.
Kind regards, the OnlineDivorce team.
Online Divorce made a hard time of my life easier. I'm glad I found this service and entrusted divorce paperwork to the professional system.
A non-contested divorce is no picnic. The same as litigation, it also can include plenty of difficulties and tricky details, especially related to document stuff. I'm so grateful to the customer service team for their answers and instructions. They supported me any time of day!
Now, my divorce is final, and I managed to do everything on time thanks to OnlineDivorce.com. I can recommend this service without hesitation!
Date of experience: January 23, 2020
Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!
OnlineDivorce. Com turned out to be a genuinely reliable and efficient service. After considering several online divorce providers, I'm glad I chose this website. They were very quick to reply to my questions and fill out all the required forms. The court accepted my forms with no problem, and the overall process was stress-free.
Date of experience: June 27, 2020
Thank you very much for the feedback! We are so happy we were able to help and that you are pleased with the results of using OnlineDivorce.com for the preparation of your divorce forms and documents!
We will continue to improve our service by making our website more convenient, preparing documents even faster, and offering new features to make your divorce as easy as possible.
Mine was a simple divorce. We had already settled everything. Just needed the formal stuff done. For it to be so simple it took way too long. Then my spouse was out of the country and they advised they couldn't serve him due to that. Along the way I found out that ALL of the documents I needed were on my local County website. Wasted my money on these folks. I ended up finishing the last half of the process myself. At one point when I called they accused me of cursing. I don't curse on the phone. I just wanted answers. Like I said I took over and finished it myself. Save your money.
Products used:
Platinum Divorce
Date of experience: January 20, 2022
Thanks for such excellent service and customer support! I received my ready-to-file divorce forms in only two days, and the judge even commented she was very pleased with how neat they were completed and organized. So now I have my Divorce Decree. Thanks again!
Date of experience: May 26, 2022
Thank you for such a great review! We are extremely happy that Online Divorce helped you to prepare your divorce documents and made your separation at least somewhat easier.
We work very hard and try to continuously improve so that our service can be the most trusted to help you get through the complicated process of divorce.
Kind regards, the OnlineDivorce team.
Before trying this internet service, I was a big skeptic about web resources like this. But I have to admit that the work of this application made me change my mind. It's a reliable service for getting court-ready divorce papers!
Date of experience: August 31, 2020
Thank you very much for taking the time to share your positive review. We appreciate it! The entire OnlineDivorce.com team has worked very hard to make our service accurate, reliable, and affordable. We are pleased our efforts resonated with you.
If there's anything else we can do for you, please let us know.
Kind regards, the OnlineDivorce team
This has been the worst experience ever. No communication. You can not get a hold of a person to speak to unless you are on hold for HOURS then the person is less than concerned cause they are JUST a customer service person. They have no information and do not care, and they will charge you without your permission.
Run away
Tip for consumers:
Dont
Products used:
On line divorce with court filing
Date of experience: July 28, 2021
Every step of the process was perfect - straightforward and clear. I had no problems getting in contact with the support team and getting answers to any questions. My divorce papers are finally approved, and I'm looking forward to obtaining the final hearing date.
Date of experience: November 3, 2020
Thank you very much for taking the time to share your positive review. We appreciate it! The entire OnlineDivorce.com team has worked very hard to make our service accurate, reliable, and affordable. We are pleased our efforts resonated with you.
If there's anything else we can do for you, please let us know.
Kind regards, the OnlineDivorce team
Use caution before using this company! I had a very easy non contested divorce. I filed and the paperwork seemed to be in order so that's the positive. Now for the negative, and the reason I would never use them again.
1) They attempt to up sale you to more expensive service. Continuous emails, and phone calls about using their more expensive service.
2) You must read entire terms and conditions, you will find that they charge you a 39.99 fee every month till you cancel. When you think you have paid for their initial divorce charge, and that's all I wanted, you actually have ok'd them to charge you a monthly charge for their legal service. You must go into your account and cancel your subscription. Then after doing that they will charge you a $8.99 storage fee!
I wish someone would have warned of this prior to me using them. I NEVER would have used them if I had known of their unethical business ways.
Date of experience: August 22, 2021
Online Divorce is a reliable divorce document preparation service with 20 years of market history. Our vast experience gives us the knowledge to handle any case and satisfy the needs of every customer.
Thank you for sharing your experience. We are happy it was a good one.
OnlineDivorce.com continuously updates and improves our divorce paperwork preparation service to keep our clients satisfied and remain the best online divorce provider in the US.
All the Best, the OnlineDivorce team