OnlineDivorce has a rating of 2.8 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineDivorce most frequently mention customer service, and court house problems. OnlineDivorce ranks 6th among Divorce sites.
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Wassup guys, today I would like to share my experience of divorcing with my wife. Of course, first I was doing all the divorce issues with my lawyer as many others but expenses related to this stuff blew my mind. Then one of my old friends recommended me to this online company and I signed up for them. Fortunately, everything was great and they helped me a lot. The process of divorce was quick and without serious problems. Thank you very much, guys!
Let everyone know to go to county clerk's office and use there on line AJ2 program to file for divorce of form completed. $20. You answer all the question as you did here for divorce with no children. Print it out file right there. They notrize everything for the cost of $ 221 for everything. This company cost me $199.00 just to fill out paper. Then you go file. I only get $750 a month and they share they couldn't refund my money 2 minutes after I found this out. I lost $199. That cost food on my table. They didn't care. Every time I called, I got the same person. Which was strange. Big flags. Then the want you get a premium upgrade. What you only get divorce one. Not every month. I don't want anyone to be taken advantage of, because a person don't know. Couldn't speak to a supervisor not one in. They will call you in 24 hours. Of course it's Friday. I filled out everything at the county clerk's office and all completed, noterized and entered in the courts for $221. DONT LET THIS COMPANY USE YOU FOR PROFITS!
I love it is so easy customer service better than the lawyers. They were great, i will recommend to my friends
Date of experience: March 15, 2019
Got all the paperwork but not very good instructions to complete process... there are still many costs after the original cost
1st site I seen
1st sight I seen
Date of experience: June 21, 2021
Had trouble understanding some things, customer service some not enough knowledge of what I can do. Besides that, it was good
Ok not very knowledgeable on some issues
Fast n done divorce
Date of experience: April 11, 2021
I tried out Online divorce, and it was the best decision I've made in weeks. My papers were ready in just two days. Impressive indeed - 11 out of 10!
Date of experience: June 30, 2022
Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!
I recommend this website to people going through a divorce. It is a reliable service with 24/7 customer support.
Date of experience: June 29, 2022
Thank you for the kind words! It was a pleasure to help you to make your uncontested divorce process at least a little bit easier. The Online Divorce team appreciates you taking the time to share your review.
Divorce is difficult, so we hope you will never have to use our service again, but we would appreciate it if you could recommend our website to anyone who may need it.
It is never easy to make the decision to split up a family. This service took some of the pressure off with their straight forward process
First one I came to
Date of experience: March 12, 2022
Thank you for the kind words! It was a pleasure to help you to make your uncontested divorce process at least a little bit easier. The Online Divorce team appreciates you taking the time to share your review.
Divorce is difficult, so we hope you will never have to use our service again, but we would appreciate it if you could recommend our website to anyone who may need it.
This was a pretty easy process I just didn't like that they called me 3 times trying to get me to upgrade and pay $299 more
To make it easier to do the paperwork
Need divorce
Date of experience: April 24, 2022
Thank you very much for taking the time to share your positive review. We appreciate it! The entire OnlineDivorce.com team has worked very hard to make our service accurate, reliable, and affordable. We are pleased our efforts resonated with you.
If there's anything else we can do for you, please let us know.
Kind regards, the OnlineDivorce team
I used this service specifically for the promise of a speedy and simple process, but it has caused more trouble than it has helped. For one, the service did not take into consideration the different addresses listed for my spouse and I and did not warn us, nor allow us, to file in a state that was not Texas even though neither of us are eligible to do so. The forms they prepared were for Texas alone and it took 2 weeks and a lot of calls made on my behalf to figure out that we couldn't file in the state of Texas anyway and those two weeks were wasted time. In addition, I have been bombarded by emails, phone calls, and promo pop-ups for a premium service I can't even use because I was filing in a state where that service is not provided. Overall this service has been irritating, stressful, and inconvenient.
In order to figure out I didn't qualify I needed to download the forms and follow the instructions to call the Montgomery courthouse and I only figured it out because I took the unprompted initiative to ask about my particular situation, i. E. not living in Texas and my spouse not living in Texas either. At that point, I was disqualified for a their 'Not Satisfied, Money Back' guarantee and thus they won't return their hefty one-time fee, included their monthly fee.
It is the fault of this service that I got far enough to download the documents in order to figure out that they were ultimately useless to me. The service is expensive for what they actually provide and extremely limited in providing resources to customers who fall outside the norm of those applying for divorce proceedings. I simply wanted a clearer and more guided process to filing but this service made it more convoluted and complicated than it would have been on my own and I had to take the initiative to figure out why. I had brought up my concerns with their phone representatives many times but they never told me it was going to be an issue, even though they asked me if I needed assistance and were calling to guide me when taking the next few steps.
Don't use them if you can help it. Scramble together some time and online resources and even call the courthouse itself before you ever use them. You'll ultimately be better off.
Date of experience: April 28, 2021
Great experience! I wanna say thanks for your job because I got the divorce done easily. Respect. :)
Date of experience: May 1, 2019
Thanks for taking the time to share your review with us. It means a lot to us when our сustomers share their experiences!
It is very important for us to receive feedback, both good and bad, from our clients so that we can continuously improve our services. Our customer support staff will gladly be of assistance.
I got exactly what I expected working with this service. My divorce papers were in good order and were accepted by the court. Thank you!
Date of experience: January 26, 2021
Thank you so much for taking the time to leave this review and sharing your impression about our online paperwork preparation tools. We greatly appreciate all feedback from our customers.
The main goal of Online Divorce is to help people arrange a divorce with minimal effort.
All the Best, the Online Divorce team
If you and your spouse agree on everything online divorce is the way to go. It's fast and a lot cheaper than a lawyer.
Cheaper than a lawyer
Fast and easy
Date of experience: May 6, 2022
Thank you for sharing your experience. We are happy it was a good one.
OnlineDivorce.com continuously updates and improves our divorce paperwork preparation service to keep our clients satisfied and remain the best online divorce provider in the US.
All the Best, the OnlineDivorce team
My paperwork is in the shipping process, so hopefully it go as smoothly and fast as it has up until this point. Thank you
I had to revise a few of my answers, and customer service helped me immediately in doing so!
Date of experience: May 30, 2021
Thank you very much for the feedback! We are so happy we were able to help and that you are pleased with the results of using OnlineDivorce.com for the preparation of your divorce forms and documents!
We will continue to improve our service by making our website more convenient, preparing documents even faster, and offering new features to make your divorce as easy as possible
I love the convenience and flexibility that it has. Divorce is already hard and if everything can be agreed on then this is perfect.
Convenience
The online parenting class is easier when u have your child full time.
Date of experience: January 11, 2022
Thank you so much for taking the time to leave this review and sharing your impression about our online paperwork preparation tools. We greatly appreciate all feedback from our customers.
The main goal of Online Divorce is to help people arrange a divorce with minimal effort.
All the Best, the Online Divorce team
Fast and easy. No brainer... no hassle. I'm not thrilled about the amount of emails received but over all good experience.
Date of experience: December 7, 2021
Thank you very much for the feedback! We are so happy we were able to help and that you are pleased with the results of using OnlineDivorce.com for the preparation of your divorce forms and documents!
We will continue to improve our service by making our website more convenient, preparing documents even faster, and offering new features to make your divorce as easy as possible.
Very quick and helpful. I'm glad I did this. I couldn't be more excited to move ahead with my life. Thanks
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Shoes, jackets, belts, cosmetics, etc.
Date of experience: November 13, 2021
Thank you for the kind words! It was a pleasure to help you to make your uncontested divorce process at least a little bit easier. The Online Divorce team appreciates you taking the time to share your review.
Divorce is difficult, so we hope you will never have to use our service again, but we would appreciate it if you could recommend our website to anyone who may need it.
My friend told me about it so i tried it, let me tell you it's a nightmare, everything was fine at 1st then nothing, they received my spouse response documents and for 6 months they just didn't take action, when i noticed i called to inquire, and for 2 weeks no explanation was given ( the worst customer service ever) and they used all shady tactics to get off the phone with me:
1- put me on hold for hours then the call gets cut off
2- Will call you back. Never happened,
3- Escalated your case and in 24 hours you will get email and phone call, 3 weeks have passed lol
No supervisor or manager was available for 2 weeks, and when i caught a supervisor and talked to via email guess what? He went on vacation
They also have shady physical addresses
Eventually they sent the documents back to me saying the service is over lol
They didn't even bother to apologize, maybe they're too scared that id request a refund
NOT WORTH THE RISK, for $300 you can get a paralegal to show you and spouse where to sign.
Don't put yourself in this nightmare
Tip for consumers:
Don't even think about it, it's a nightmare
Products used:
Platinum service
Date of experience: August 8, 2022
Crazy delays in every step they wouldn't move forward in you don't call them ******* times would never recommend, horrible
Date of experience: May 26, 2022
It has been good I will only say great once I successfully cancel any further withdrawls from my account.
Simplicity and speed
Date of experience: August 30, 2021
Thank you very much for taking the time to share your positive review. We appreciate it! The entire OnlineDivorce.com team has worked very hard to make our service accurate, reliable, and affordable. We are pleased our efforts resonated with you.
If there's anything else we can do for you, please let us know.
Kind regards, the OnlineDivorce team
Simplicity and speed
Date of experience: August 13, 2021
Onlinedivorce.com is absolutely the worst company I have ever worked with. To preface the story this is the first negative review I have ever left a business, I understand that mistakes may happen but when they repeatedly occur and no one will contact you or make any attempt to rectify a situation negative feedback will hopefully help future consumers from trusting them with their business.
My divorce was initiated in December of 2021 and both my husband and I were in agreement of the terms. We do not have any children or joint assets and felt like a simplified divorce was the best way to go. The first negative experience was; I had a question about what information I needed to fill out and called customer service. They told me to "leave the area blank" which caused a month long delay because the paperwork needed to be sent back to me and the circuit court number did in fact need to be filled out. It takes about 15 business days for them to respond. There have been other hiccups along the way but as I stated mistakes happen and I gave them the benefit of the doubt. I have had to repeatedly (almost every evening) call customer service to update me on the progress of my case for the past 3 weeks I was told that the documents were approved and waiting to be shipped to the courts. I was frustrated that they were sitting around for 3 weeks just to be mailed and was told a supervisor would be contacting me. I set a time for "Jhon" (the supervisor) to call on 3 different occasions. He missed every appointment that we had and his communication skills are horrific. It is beyond me how someone such as this can be a supervisor in customer service. Today I received an email that some of my paperwork was "misplaced" and not only did I have to get documents notarized again, I also need to pay for additional shipping. I am amazed that this company is still in business. The only thing they are good at is prolonging the divorce process and charging extra fees. Please select another business for divorce assistance. I wish I had done better research before I trusted them.
Date of experience: October 5, 2022
It was fast an easy it cost a little more then I expected seeing I had the filing fee and getting him served
Needed one.
Found it online
Date of experience: March 31, 2022
Needed one.
Date of experience: March 7, 2022
Great and easy, it was super easy for me to do everything to get this done in a least painful way as possible.
It was easy and a great price
I needed it
Date of experience: November 11, 2021
Cheap and efficient. I'm glad I found this service. I don't even want to think about how much money I would have spent if I hired a lawyer
Date of experience: July 20, 2020
Thank you so much for sharing your positive experience with us!
The aim of OnlineDivorce.com is 100% customer satisfaction. So we are very happy to know that our service was helpful in your divorce case. We will try to improve our service so that every customer review is just as good!
Kind regards, the OnlineDivorce team.
Multiple calls placed within the hour and days following. Thanks for the follow up but got enough going on, don't need spam calls adding to the chaos
I thought it was paying to file for divorce, not just to fill the papers out.
Friend mentioned it
Date of experience: November 22, 2021
This site is very easy to navigate and helpful and is something that the courts should recommend instead of buying divorce kits.
The court registrar recommended it
I was told it was easy and efficient
Date of experience: February 14, 2022
Thank you so much for taking the time to leave this review and sharing your impression about our online paperwork preparation tools. We greatly appreciate all feedback from our customers.
The main goal of Online Divorce is to help people arrange a divorce with minimal effort.
All the Best, the Online Divorce team
Online Divorce is a reliable divorce document preparation service with 20 years of market history. Our vast experience gives us the knowledge to handle any case and satisfy the needs of every customer.
Thank you for the kind words! It was a pleasure to help you to make your uncontested divorce process at least a little bit easier. The Online Divorce team appreciates you taking the time to share your review.
Divorce is difficult, so we hope you will never have to use our service again, but we would appreciate it if you could recommend our website to anyone who may need it.