OnlineDivorce

Got all the paperwork but not very good instructions to complete process... there are still many costs after the original cost

Had trouble understanding some things, customer service some not enough knowledge of what I can do. Besides that, it was good

Ok not very knowledgeable on some issues

I tried out Online divorce, and it was the best decision I've made in weeks. My papers were ready in just two days. Impressive indeed - 11 out of 10!

I recommend this website to people going through a divorce. It is a reliable service with 24/7 customer support.

It is never easy to make the decision to split up a family. This service took some of the pressure off with their straight forward process

This was a pretty easy process I just didn't like that they called me 3 times trying to get me to upgrade and pay $299 more

I used this service specifically for the promise of a speedy and simple process, but it has caused more trouble than it has helped. For one, the service did not take into consideration the different addresses listed for my spouse and I and did not warn us, nor allow us, to file in a state that was not Texas even though neither of us are eligible to do so. The forms they prepared were for Texas alone and it took 2 weeks and a lot of calls made on my behalf to figure out that we couldn't file in the state of Texas anyway and those two weeks were wasted time. In addition, I have been bombarded by emails, phone calls, and promo pop-ups for a premium service I can't even use because I was filing in a state where that service is not provided. Overall this service has been irritating, stressful, and inconvenient.

In order to figure out I didn't qualify I needed to download the forms and follow the instructions to call the Montgomery courthouse and I only figured it out because I took the unprompted initiative to ask about my particular situation, i. E. not living in Texas and my spouse not living in Texas either. At that point, I was disqualified for a their 'Not Satisfied, Money Back' guarantee and thus they won't return their hefty one-time fee, included their monthly fee.

It is the fault of this service that I got far enough to download the documents in order to figure out that they were ultimately useless to me. The service is expensive for what they actually provide and extremely limited in providing resources to customers who fall outside the norm of those applying for divorce proceedings. I simply wanted a clearer and more guided process to filing but this service made it more convoluted and complicated than it would have been on my own and I had to take the initiative to figure out why. I had brought up my concerns with their phone representatives many times but they never told me it was going to be an issue, even though they asked me if I needed assistance and were calling to guide me when taking the next few steps.

Don't use them if you can help it. Scramble together some time and online resources and even call the courthouse itself before you ever use them. You'll ultimately be better off.

Great experience! I wanna say thanks for your job because I got the divorce done easily. Respect. :)

I got exactly what I expected working with this service. My divorce papers were in good order and were accepted by the court. Thank you!

If you and your spouse agree on everything online divorce is the way to go. It's fast and a lot cheaper than a lawyer.

My paperwork is in the shipping process, so hopefully it go as smoothly and fast as it has up until this point. Thank you

I had to revise a few of my answers, and customer service helped me immediately in doing so!

I love the convenience and flexibility that it has. Divorce is already hard and if everything can be agreed on then this is perfect.

Have not received my paperwork in the mail yet where is it was told I needed to fill it out get notarized and send back

Fast and easy. No brainer... no hassle. I'm not thrilled about the amount of emails received but over all good experience.

Very quick and helpful. I'm glad I did this. I couldn't be more excited to move ahead with my life. Thanks

My friend told me about it so i tried it, let me tell you it's a nightmare, everything was fine at 1st then nothing, they received my spouse response documents and for 6 months they just didn't take action, when i noticed i called to inquire, and for 2 weeks no explanation was given ( the worst customer service ever) and they used all shady tactics to get off the phone with me:
1- put me on hold for hours then the call gets cut off
2- Will call you back. Never happened,
3- Escalated your case and in 24 hours you will get email and phone call, 3 weeks have passed lol
No supervisor or manager was available for 2 weeks, and when i caught a supervisor and talked to via email guess what? He went on vacation

They also have shady physical addresses

Eventually they sent the documents back to me saying the service is over lol
They didn't even bother to apologize, maybe they're too scared that id request a refund

NOT WORTH THE RISK, for $300 you can get a paralegal to show you and spouse where to sign.

Don't put yourself in this nightmare

Crazy delays in every step they wouldn't move forward in you don't call them ******* times would never recommend, horrible

It has been good I will only say great once I successfully cancel any further withdrawls from my account.

Onlinedivorce.com is absolutely the worst company I have ever worked with. To preface the story this is the first negative review I have ever left a business, I understand that mistakes may happen but when they repeatedly occur and no one will contact you or make any attempt to rectify a situation negative feedback will hopefully help future consumers from trusting them with their business.
My divorce was initiated in December of 2021 and both my husband and I were in agreement of the terms. We do not have any children or joint assets and felt like a simplified divorce was the best way to go. The first negative experience was; I had a question about what information I needed to fill out and called customer service. They told me to "leave the area blank" which caused a month long delay because the paperwork needed to be sent back to me and the circuit court number did in fact need to be filled out. It takes about 15 business days for them to respond. There have been other hiccups along the way but as I stated mistakes happen and I gave them the benefit of the doubt. I have had to repeatedly (almost every evening) call customer service to update me on the progress of my case for the past 3 weeks I was told that the documents were approved and waiting to be shipped to the courts. I was frustrated that they were sitting around for 3 weeks just to be mailed and was told a supervisor would be contacting me. I set a time for "Jhon" (the supervisor) to call on 3 different occasions. He missed every appointment that we had and his communication skills are horrific. It is beyond me how someone such as this can be a supervisor in customer service. Today I received an email that some of my paperwork was "misplaced" and not only did I have to get documents notarized again, I also need to pay for additional shipping. I am amazed that this company is still in business. The only thing they are good at is prolonging the divorce process and charging extra fees. Please select another business for divorce assistance. I wish I had done better research before I trusted them.

It was fast an easy it cost a little more then I expected seeing I had the filing fee and getting him served

Great and easy, it was super easy for me to do everything to get this done in a least painful way as possible.

Cheap and efficient. I'm glad I found this service. I don't even want to think about how much money I would have spent if I hired a lawyer

Multiple calls placed within the hour and days following. Thanks for the follow up but got enough going on, don't need spam calls adding to the chaos