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    OnlineDivorce

OnlineDivorce

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Overview

OnlineDivorce has a rating of 2.8 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineDivorce most frequently mention customer service, and court house problems. OnlineDivorce ranks 3rd among Divorce sites.

  • Service
    137
  • Value
    52
  • Shipping
    43
  • Returns
    42
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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4,870 reviews

10
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How would you rate OnlineDivorce?
Top Positive Review

“Great company that helped me”

JillianReinger J.
6/6/24

Wassup guys, today I would like to share my experience of divorcing with my wife. Of course, first I was doing all the divorce issues with my lawyer as many others but expenses related to this stuff blew my mind. Then one of my old friends recommended me to this online company and I signed up for them. Fortunately, everything was great and they helped me a lot. The process of divorce was quick and without serious problems. Thank you very much, guys!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“Take advantage of others”

Cheryl A.
10/19/24

Let everyone know to go to county clerk's office and use there on line AJ2 program to file for divorce of form completed. $20. You answer all the question as you did here for divorce with no children. Print it out file right there. They notrize everything for the cost of $ 221 for everything. This company cost me $199.00 just to fill out paper. Then you go file. I only get $750 a month and they share they couldn't refund my money 2 minutes after I found this out. I lost $199. That cost food on my table. They didn't care. Every time I called, I got the same person. Which was strange. Big flags. Then the want you get a premium upgrade. What you only get divorce one. Not every month. I don't want anyone to be taken advantage of, because a person don't know. Couldn't speak to a supervisor not one in. They will call you in 24 hours. Of course it's Friday. I filled out everything at the county clerk's office and all completed, noterized and entered in the courts for $221. DONT LET THIS COMPANY USE YOU FOR PROFITS!

Date of experience: 10/19/24
See critical reviews

Reviews (479)

Rating

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Reviews that mention popular keywords

customer service (25) divorce forms (12) divorce papers (15)
Thumbnail of user lisak1300
Canada
1 review
0 helpful votes
  • Send Message
July 11th, 2021
Verified purchase
• Updated review

The people I dealt with were patient with me and answered all my questions. Helped me every step of the way.

They fixed the error that was made in the printing of the papers. Were friendly and said they would fix it.

Reason I chose this business:

Saw it online.

Reason I chose this product:

I was filing for an uncontested divorce.

Service
Quality

Date of experience: July 11, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for the kind words! It was a pleasure to help you to make your uncontested divorce process at least a little bit easier. The Online Divorce team appreciates you taking the time to share your review.
Divorce is difficult, so we hope you will never have to use our service again, but we would appreciate it if you could recommend our website to anyone who may need it.

So far so good
June 27th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw it online.

Date of experience: June 27, 2021

Thumbnail of user jamess2496
Ukraine
1 review
1 helpful vote
  • Send Message
December 19th, 2019

The website is easy to navigate and understand. All the filing instructions are straightforward and clear too.

Date of experience: December 19, 2019

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you so much for sharing your positive experience with us!
The aim of OnlineDivorce.com is 100% customer satisfaction. So we are very happy to know that our service was helpful in your divorce case. We will try to improve our service so that every customer review is just as good!
Kind regards, the OnlineDivorce team.

Thumbnail of user tamikag26
Maryland
2 reviews
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

Very detailed and informative. Easy navigation throughout the page. Step by step process is easy to follow.

Reason I chose this business:

Easy and convenient.

Reason I chose this product:

Easy and convenient.

Quality

Date of experience: February 18, 2022

Thumbnail of user hiranyaw
California
1 review
0 helpful votes
  • Send Message
September 5th, 2021

When i send missing documents they take weeks to process. When you call you have to wait more than 15 min to talk to some one.

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2021

Thumbnail of user danielg966
New Jersey
1 review
0 helpful votes
  • Send Message
November 2nd, 2020

Thank you all so much for your assistance during this challenging time! OnlineDivorce.com made things so much easier for me!

Date of experience: November 1, 2020

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for the kind words! It was a pleasure to help you to make your uncontested divorce process at least a little bit easier. The Online Divorce team appreciates you taking the time to share your review.
Divorce is difficult, so we hope you will never have to use our service again, but we would appreciate it if you could recommend our website to anyone who may need it.

Thumbnail of user brianj1151
Germany
1 review
0 helpful votes
  • Send Message
April 24th, 2022
Verified purchase

When I needed a refund I got it quick. I would recommend this service to everyone who want a divorce.

Really nice and helpful when getting my refund back to me in a quick manner.

Service
Quality

Date of experience: April 24, 2022

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thanks for taking the time to share your review with us. It means a lot to us when our сustomers share their experiences!
It is very important for us to receive feedback, both good and bad, from our clients so that we can continuously improve our services. Our customer support staff will gladly be of assistance.

Thumbnail of user jwk5
Georgia
1 review
0 helpful votes
  • Send Message
May 27th, 2021
Verified purchase

The paperwork and instructions were accurate and painless...
Well worth the money.

Thank you
Satisfied customer

Reason I chose this business:

Price
Papers must be typed
All forms were provided
Turnaround time
And its legit

Reason I chose this product:

They fit my professional needs of this task.

Quality

Date of experience: May 27, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user peter104
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 7th, 2021
Verified purchase

Easily completed forms and processing. Expedited processing was chosen and electronic documents were received with ease.

Quality

Date of experience: April 7, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user bobbym208
North Carolina
1 review
0 helpful votes
  • Send Message
June 23rd, 2021
Verified purchase

People were very helpful and called to see If I needed help with the questions on the forms. They called to see if had any questions.

Reason I chose this business:

Ease of filing, and the way they take care of things.

Reason I chose this product:

Ease of use.

Quality

Date of experience: June 23, 2021

Thumbnail of user lakens3
South Dakota
1 review
0 helpful votes
  • Send Message
February 22nd, 2022
Verified purchase

It was easy to use and easy to figure out. Was nice to not have to figure out everything on my own while trying to fill in all the blanks.

Reason I chose this business:

Read the reviews and they looked better then the others

Quality

Date of experience: February 22, 2022

Thumbnail of user katiej233
Tennessee
3 reviews
0 helpful votes
  • Send Message
March 18th, 2022
Verified purchase

Had all the forms needed to file. Also, had the forms to settle the property split. Gave step by step instructions to file for divorce.

all questions were answered

Reason I chose this business:

It was specific to my State divorce requirements

Reason I chose this product:

The items were needed to complete the divorce

Service
Quality

Date of experience: March 18, 2022

Thumbnail of user melaniey36
Georgia
1 review
0 helpful votes
  • Send Message
October 23rd, 2021
Verified purchase

If the divorce is uncontested, then online divorce is the simplest and cheapest way to obtain a divorce

Reason I chose this business:

I need to get started and get on with my life.

Quality

Date of experience: October 23, 2021

Thumbnail of user rickr832
Colorado
2 reviews
0 helpful votes
  • Send Message
April 30th, 2022
Verified purchase

Thanks for all your help. Just took longer than we thought to receive paperwork in the mail.as requested

Reason I chose this product:

Google search

Quality

Date of experience: April 30, 2022

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user jamesa877
Ukraine
1 review
1 helpful vote
  • Send Message
December 30th, 2019

Definitely recommend this reliable and user-friendly website! They made my divorce a little easier. Thanks.

Date of experience: December 30, 2019

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for sharing your experience. We are happy it was a good one.
OnlineDivorce.com continuously updates and improves our divorce paperwork preparation service to keep our clients satisfied and remain the best online divorce provider in the US.
All the Best, the OnlineDivorce team

Thumbnail of user bridgetteb62
Massachusetts
1 review
0 helpful votes
  • Send Message
January 19th, 2022
Verified purchase
• Updated review

Upgrade was sneaking. Also, have not heard anything from you people since this email. It is now Dec 20. Very unsatisfied for the amount we paid.

Reason I chose this business:

The add said it would be done in 15 minutes.

Quality

Date of experience: December 20, 2021

Upgrade was a sneeky way of getting more money
October 28th, 2021
Verified site experience
• Previous review

Upgrade was a sneeky way of getting more money. You did not ask where my spouse was last nor did you ask who he was. How are you going to find him for a signature If I do not know where he is?

Reason I chose this business:

The add said it would be done in 15 minutes.

Date of experience: October 28, 2021

Thumbnail of user leroyw44
Bangladesh
1 review
0 helpful votes
  • Send Message
September 2nd, 2020

Everything turned out ok with my divorce documents. I am very pleased. Thank you for the good service. This site works like a fine-tuned engine!

Date of experience: September 2, 2020

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for sharing your experience. We are happy it was a good one.
OnlineDivorce.com continuously updates and improves our divorce paperwork preparation service to keep our clients satisfied and remain the best online divorce provider in the US.
All the Best, the OnlineDivorce team

Thumbnail of user fanclej
New York
1 review
0 helpful votes
  • Send Message
January 23rd, 2021

The service met all my requirements, and I experienced no problems while using it. Really High recommended this company,,

Date of experience: January 23, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

We are very happy to know that you had a positive experience using the OnlineDivorce paperwork drafting tool! We really appreciate your input!
Online Divorce encourages all our customers to let us know more about their experiences with us. Please keep us informed with your comments and suggestions regarding the operation of our service and customer support team.

Thumbnail of user charlesw1752
California
1 review
0 helpful votes
  • Send Message
June 29th, 2022

The website is easy-to-navigate and intuitive. I was also impressed by customer service. They answer your questions quickly!

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2022

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user daleh339
South Carolina
1 review
0 helpful votes
  • Send Message
September 13th, 2021
Verified purchase

Well not very good communication, on the rep to let me know ALL the fees but it is done and over and hopefully will get this behind me.

Reason I chose this business:

Fits my budget

Service
Quality

Date of experience: September 13, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you so much for sharing your positive experience with us!
The aim of OnlineDivorce.com is 100% customer satisfaction. So we are very happy to know that our service was helpful in your divorce case. We will try to improve our service so that every customer review is just as good!
Kind regards, the OnlineDivorce team.

Thumbnail of user loisp158
Tennessee
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

Couldn't use documents in Sumner County and can't use documents if own property; even if agreed upon.

No response.

Reason I chose this business:

Hoping for ease and limited cost.

Service
Quality

Date of experience: February 17, 2022

Thumbnail of user mikes2202
Ukraine
1 review
0 helpful votes
  • Send Message
February 1st, 2020

Quickly, clearly, and most importantly - legally. Competent lawyers. Сonvenient site. My recommendations!

Date of experience: January 31, 2020

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you very much for the feedback! We are so happy we were able to help and that you are pleased with the results of using OnlineDivorce.com for the preparation of your divorce forms and documents!
We will continue to improve our service by making our website more convenient, preparing documents even faster, and offering new features to make your divorce as easy as possible.

Thumbnail of user brontes5
North Carolina
1 review
0 helpful votes
  • Send Message
April 27th, 2022

If I could give all 0's I would. Since I started the service last year March I feel like I was scammed that the person who assisted me was just trying to get a quota for the day every step throughout this process I have had to call and follow up with why my documents were not sent to my spouse it was a delay in everything even when I was able to speak to someone helpful they told me about a refund I was not able to get the refund due to that it was out of the scope of time but none of my services were up to par I even paid for the extra Platinum service and did not receive any platinum service I have called multiple times my case has multiple notes I feel as if it has been ignored I asked for a call back from a supervisor and I did not receive the call back just because I had to follow up as many times and I paid for a platinum service. I reordered papers to be delivered to my spouse on March the 11th it is now March 28th the documents has still not been sent nothing has still been done I really wish they would not take advantage of people who are in a bad situation and want to get out of the situation and not be clear that if the other person is not going to sign the papers that this is not the service for you and not just guarantee me a platinum service that's not Platinum I spent almost $500 on an advertised of $199 of nothing

Tip for consumers:
Be sure that the spouse is willing to sign the papers

Products used:
Divorce service

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2022

Thumbnail of user samanthah598
Illinois
1 review
0 helpful votes
  • Send Message
February 3rd, 2022
Verified purchase

Happy to use a system that was easy to maneuver. Divorce is hard - the walkthrough was easier than filing taxes.

Quality

Date of experience: February 3, 2022

Thumbnail of user joshj65
Alabama
1 review
4 helpful votes
  • Send Message
March 6th, 2019

There was problems filing out the forms. I could select the country where my wife resides, but when I tried to select her state it only allowed you to choose states inside the USA even though I had already selected her country. I contacted customer support through the online chat. They said I had to call and ask a representative to fix it. I did. It was annoying because it took a while to make them understand the problem. The rep kept talking over me like he knew what I was referring to when it was obvious he didn't. Eventually he said he understood and said he fixed it. It was never fixed. The documents still show my ex wife as living in Alabama Philippines.

I upgraded to platinum membership because I didn't have time to submit all of the documents myself. My situation isn't identical to everyone else. I explained my situation to the representative over the phone BEFORE paying for platinum. He checked with a superior and said it would be no problem. I paid. I submitted all information requested of me. A few hours later I got an email with instructions on what to do next. Unfortunately the instructions had nothing to do with my situation, which I had already explained to them. I called 4 days in a row but the recording said they had very high call volumes and i could request a call back. I requested a call back but never got one. I tried the online chat too but no one replied. I just needed to know what to do with MY situation. They just sent generic cookie cutter instructions that apply to a perfectly standard divorce. It didn't apply to my situation and I couldn't contact anyone for help.

The platinum service was absolutely wortless to me. As soon as I paid the $299 I could no longer get on touch with anyone. Before I paid it THEY CALLED ME.

Maybe this works if you have a perfectly standard divorce. But I wouldn't recommend it. You can find local attorneys that will do the same thing for around the same price and you can actually get in touch with them.

Date of experience: March 6, 2019

Thumbnail of user crissiet
Alabama
1 review
0 helpful votes
  • Send Message
March 4th, 2022
Verified purchase

Really easy to do and understand the whole concept of being a single mom. Thanks for the future

Reason I chose this business:

Want my maiden name back

Quality

Date of experience: March 4, 2022

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From the business

Online Divorce is a reliable divorce document preparation service with 20 years of market history. Our vast experience gives us the knowledge to handle any case and satisfy the needs of every customer.

Company Representative

Thumbnail of user andreyb32
Andrey B.
CEO
Typically does not respond to reviews
Andriy has 14 years of management experience in technology and consulting companies and has overseen more than 100 successful and unique projects. He believes that customer satisfaction is the top priority for any business. That is why Andriy built Online Divorce entirely around the idea of fulfilling the needs of divorcees through the best services possible.

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