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    OnlineDivorce

OnlineDivorce

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Overview

OnlineDivorce has a rating of 2.8 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnlineDivorce most frequently mention customer service, and court house problems. OnlineDivorce ranks 3rd among Divorce sites.

  • Service
    137
  • Value
    52
  • Shipping
    43
  • Returns
    42
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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4,870 reviews

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How would you rate OnlineDivorce?
Top Positive Review

“Great company that helped me”

JillianReinger J.
6/6/24

Wassup guys, today I would like to share my experience of divorcing with my wife. Of course, first I was doing all the divorce issues with my lawyer as many others but expenses related to this stuff blew my mind. Then one of my old friends recommended me to this online company and I signed up for them. Fortunately, everything was great and they helped me a lot. The process of divorce was quick and without serious problems. Thank you very much, guys!

Date of experience: 6/6/24
See positive reviews
Top Critical Review

“Take advantage of others”

Cheryl A.
10/19/24

Let everyone know to go to county clerk's office and use there on line AJ2 program to file for divorce of form completed. $20. You answer all the question as you did here for divorce with no children. Print it out file right there. They notrize everything for the cost of $ 221 for everything. This company cost me $199.00 just to fill out paper. Then you go file. I only get $750 a month and they share they couldn't refund my money 2 minutes after I found this out. I lost $199. That cost food on my table. They didn't care. Every time I called, I got the same person. Which was strange. Big flags. Then the want you get a premium upgrade. What you only get divorce one. Not every month. I don't want anyone to be taken advantage of, because a person don't know. Couldn't speak to a supervisor not one in. They will call you in 24 hours. Of course it's Friday. I filled out everything at the county clerk's office and all completed, noterized and entered in the courts for $221. DONT LET THIS COMPANY USE YOU FOR PROFITS!

Date of experience: 10/19/24
See critical reviews

Reviews (479)

Rating

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Reviews that mention popular keywords

customer service (25) divorce forms (12) divorce papers (15)
Thumbnail of user dant342
Ukraine
1 review
0 helpful votes
  • Send Message
March 11th, 2020

One of the fastest ways to divorce without any problems in the future. It's great that you don't need to go anywhere, everything is done on the internet!

Date of experience: March 11, 2020

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! We are extremely happy that Online Divorce helped you to prepare your divorce documents and made your separation at least somewhat easier.
We work very hard and try to continuously improve so that our service can be the most trusted to help you get through the complicated process of divorce.
Kind regards, the OnlineDivorce team.

Thumbnail of user mingc14
New York
3 reviews
0 helpful votes
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July 13th, 2019

Support staff provided me with perfect service - everything was so easy and friendly! I thank Renata for the help. I would recommend this service as reliable and inexpensive at the same time.

Date of experience: July 12, 2019

Thumbnail of user klaras7
New York
1 review
2 helpful votes
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May 14th, 2022

I can not get my money back despite the refund request. They have been lying to me since last September 2021. Today it's April 2022! And i don't have neither my documents nor my money! They kept saying my documents were sent to the court! But having a doubt about this I went to check it to the court in person! There WAS NO ANY CASE IN THE COURT NEITHER ON MY NOR MY HUSBAND'S NAME! BE CAREFUL!

Date of experience: April 14, 2022

Thumbnail of user richardc1782
Ukraine
1 review
0 helpful votes
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July 13th, 2020

I came across this website and thought I would give it a try. Customer support works great. They are always there and answer questions politely and quickly.

Date of experience: July 13, 2020

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you so much for sharing your positive experience with us!
The aim of OnlineDivorce.com is 100% customer satisfaction. So we are very happy to know that our service was helpful in your divorce case. We will try to improve our service so that every customer review is just as good!

Thumbnail of user ceciliad81
California
1 review
1 helpful vote
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January 12th, 2022

I was really looking forward to getting my paper work and divorce down online. I paid the initial $139+. Then a rep called and signed me up for premium and spent 30mins on the phone and never said anything about deadline. And guaranteed me there's be no additional charges after the $139 + $299
I even asked Michael to send me reminder to do paperwork since I have a tight work and home schedule and traveling
He never followed up after sending initial info or even when I sent email requesting advice on how to proceed
I called customer service and they told me to cancel online and request refund.
I didn't that and filled out every form they asked.
Now I just talked to someone in billing who claims to be a supervisor but has no patience amd would not transfer me to anyone in billing. Nor to a manager even though I as a client am requesting
He is not willing to give me a full refund. I haven't even filled a single form
I signed up in good faith. And if the service was good and didn't just keep charging me additional subscription without any service I am don't think this is a good company nor service.

Tip for consumers:
Please make sure you get in writing that they will support you and not mindlessly keep charging you for ITV no service upfront

Products used:
None

Service
Quality

Date of experience: December 13, 2021

Thumbnail of user johnh4691
New Jersey
1 review
0 helpful votes
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January 17th, 2021

The online service is very useful. Filling out the questionnaire helped me organize my own information about my case. Also, you can find additional benefits that you don't immediately guess about.

Date of experience: January 17, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user alexh500
Virginia
2 reviews
0 helpful votes
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July 22nd, 2020

I have lived separately from my spouse for three years. And we have no children. So my divorce was relatively simple. Thanks to this website, I obtained it quickly and economically

Date of experience: July 21, 2020

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user tammyc596
Missouri
1 review
1 helpful vote
  • Send Message
June 10th, 2021
Verified purchase

Pretty easy. Compared to the price of a lawyer it is much cheaper. I had some issues downloading forms and they couldn't or wouldn't come up with a solution

Needed to give them a backup email to download forms but they refused

Reason I chose this business:

Price, simplicity

Reason I chose this product:

Needed to get a divorce ASAP

Service
Quality

Date of experience: June 10, 2021

Thumbnail of user donaldl585
Florida
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

I am not finished yet but so far the procedure is painless.
I received and sent the papers. Only problem now is that I am moving and will need to file in a different State. How does that work?

Reason I chose this business:

You came up online when I was searching how to

Date of experience: April 1, 2022

Thumbnail of user nicholasc362
Virginia
1 review
0 helpful votes
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September 1st, 2020

I found this online divorce service to be a perfect tool! I liked having the opportunity to work with it from home, especially with everything that is going on with the pandemic. 3

Date of experience: August 31, 2020

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thanks for taking the time to share your review with us. It means a lot to us when our сustomers share their experiences!
It is very important for us to receive feedback, both good and bad, from our clients so that we can continuously improve our services. Our customer support staff will gladly be of assistance.

Thumbnail of user shannonr476
Missouri
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

With more searching I could have found all the required forms online and did this for free. When I went to file I was missing 2 forms and had to pull them off the internet anyway.

Revised forms 3 times, corrections were made in 24 hours

Reason I chose this business:

Price but then I learned where to find the forms online.

Reason I chose this product:

Price but then learned where the forms are online

Service
Quality

Date of experience: March 22, 2022

Thumbnail of user irisc178
New York
1 review
1 helpful vote
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November 3rd, 2022

The only thing they do is wasting your time, each time i sent documents they keep them for a month or more. The court only keep them 2 weeks. I am so upset to waste my time and money. At the end they give your the documents back unsigned to send to the court yourself (i was platinum service)
I feel that i just payed for a couple of sticky notes. DON´T DO IT. PRINT THE DOCUMENTS YOURSELF AND SIGN.

Tip for consumers:
Don´t waste your time

Products used:
Divorce

Service
Value
Shipping
Returns
Quality

Date of experience: November 3, 2022

Thumbnail of user jayl253
Pennsylvania
1 review
4 helpful votes
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April 10th, 2019

Do not trust this company. Complete fraud and scam! I paid $139 for the divorce paper and another $15 for a "Quit Claim Deed". They sent a mostly blank 1 page Quit Claim Deed, which was complete inaccurate and was rejected by the County Recorder. The form itself was rejected. I wasted $20 to have that inaccurate form notarized. I went to a Title Company to get an accurate form, paid another $20 for a notary and had my Deed properly recorded the 2nd time. I tried 5 separate times to contact OnlineDivorce Reps by phone, e-mail, etc. and never received a response. Finally, they answered my call after a week of trying online to reject my request of a $15 for the inaccurate Quit Claim Deed because "I already downloaded their (inaccurate 1 page) form". Also, access to your online divorce documents, which I paid $139, are limited to 30 days and so far, they were inaccessible multiple times on their website within these 30 days, apparently due to "technical difficulties" they were experiencing. AVOID this scam and choose a reliable company.

Date of experience: April 10, 2019

Thumbnail of user jackk405
Illinois
1 review
0 helpful votes
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February 1st, 2021

The most important advantage of this online divorce service is the ability to do without the services of a lawyer, which means that you can significantly reduce some of the costs.

Date of experience: January 31, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you very much for the feedback! We are so happy we were able to help and that you are pleased with the results of using OnlineDivorce.com for the preparation of your divorce forms and documents!
We will continue to improve our service by making our website more convenient, preparing documents even faster, and offering new features to make your divorce as easy as possible.

Thumbnail of user alysham5
California
1 review
7 helpful votes
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April 2nd, 2019

Site was easy to use but once you get to the court house you will have to redo them! Should have just gone to the self help desk at the courthouse and done it for free.

Date of experience: April 2, 2019

Thumbnail of user richarde1094
California
1 review
0 helpful votes
  • Send Message
March 29th, 2022
Verified purchase

The web site was extremely slow. After answering a question it would take 3 to 5 minutes before going to next question. It took 5 hrs to answer 106 questions.

They were great

Reason I chose this business:

I live in the mountains and was easier for me not having to drive to a courthouse.

Reason I chose this product:

Don't understand

Service
Quality

Date of experience: March 29, 2022

Thumbnail of user sabrinag181
Missouri
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

Fast and easy. Customer service was very helpful. Prepared my documents and sent them to me fairly quickly. And provided me with step by step instructions on how to file.

Great. Easy to contact. No automated recordings or hold periods. Answered right away and was able to answer my questions.

Service
Quality

Date of experience: December 20, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for sharing your experience. We are happy it was a good one.
OnlineDivorce.com continuously updates and improves our divorce paperwork preparation service to keep our clients satisfied and remain the best online divorce provider in the US.
All the Best, the OnlineDivorce team

Thumbnail of user allisona101
Texas
2 reviews
0 helpful votes
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November 16th, 2020

I was worried there might be some problems with the divorce papers, but everything was in order. I sent the petition and package of documents to the court and it was accepted without any problems.

Date of experience: November 16, 2020

Thumbnail of user maolenb
Washington
1 review
0 helpful votes
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January 29th, 2022
Verified purchase

So it says I need to change my county to other county where I'm filing so they can proceed the process that I don't need to go to court. Their customer service really helped me.

The lady really helped me with my issues

Reason I chose this business:

Cause it's online, hope it less hustle

Service
Quality

Date of experience: December 30, 2021

Thumbnail of user raphellaq
New York
1 review
0 helpful votes
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January 17th, 2021

Choosing this web platform to manage the divorce paperwork was probably the best decision I made. I was upset and lost, but this service offered great support. It made coping with the paperwork easy.

Service
Value
Shipping
Returns
Quality

Date of experience: January 16, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for sharing your experience. We are happy it was a good one.
OnlineDivorce.com continuously updates and improves our divorce paperwork preparation service to keep our clients satisfied and remain the best online divorce provider in the US.
All the Best, the OnlineDivorce team

Thumbnail of user judyj347
Michigan
1 review
0 helpful votes
  • Send Message
August 20th, 2021
Verified purchase

I felt so good once I filled out the questions... because I felt like I was taking control of my fate. The actual service was ok... but difficult to navigate when I needed to make corrections.

Asked for a refund for a form that was sent to me blank and I received my money back.

Service
Quality

Date of experience: July 21, 2021

Thumbnail of user tiffanyf225
New York
1 review
0 helpful votes
  • Send Message
September 14th, 2021
Verified purchase

They make the forms super easy to understand. The forms from the court is so difficult to understand. I like that I kept getting emails asking me do I want to upgrade for more services.

Reason I chose this business:

Because the forms from the court house is more difficult to understand

Quality

Date of experience: September 14, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! We are extremely happy that Online Divorce helped you to prepare your divorce documents and made your separation at least somewhat easier.
We work very hard and try to continuously improve so that our service can be the most trusted to help you get through the complicated process of divorce.
Kind regards, the OnlineDivorce team.

Thumbnail of user angelah715
North Carolina
2 reviews
1 helpful vote
  • Send Message
September 29th, 2020

The documents were sent to the court without proof the papers were served. So now the clerk of courts has all the divorce documents and still can't do anything with them because they have no proof he was served by certified mail. Online divorce.com wasn't supposed to even send the paperwork to my court house until the entire packet was complete. Now once again I have to be the one paying the price. I also payed for this twice because I wasn't informed the first time there was a time limit. And I've been charged monthly for a service that hasn't proved to help at all and was also not agreed to. Then I did agree to a storage fee of $8.99 a year but I can't even log onto my account with them to get information or my own documents without upgrading for an additional $100+! I'm not happy with the service at all! I should be divorced by now and I've been at this since March! Now I have to re-send the documents to my husband by certified mail just for him to sign the certified mail so the court will have that on file. Then still have to wait 30 more days for the waiting period.

Date of experience: September 29, 2020

Thumbnail of user quinlany1
California
1 review
0 helpful votes
  • Send Message
December 30th, 2021
Verified purchase
• Updated review

The information that I need is being with held from me so now I have to wait. I paid for the service to deal with my ex and now I still have to deal with her so it's bitter sweat.

Reason I chose this product:

Less work on my end

Quality

Date of experience: November 30, 2021

To the point seems legit
November 13th, 2021
Verified site experience
• Previous review

To the point
Seems legit

Date of experience: November 13, 2021

Thumbnail of user robertm3873
New York
2 reviews
0 helpful votes
  • Send Message
March 8th, 2021

The algorithms work flawlessly. I reread and checked all the completed forms, but there were no flaws in the design, and the court unconditionally accepted all the papers.

Service
Value
Shipping
Returns
Quality

Date of experience: March 8, 2021

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you very much for the feedback! We are so happy we were able to help and that you are pleased with the results of using OnlineDivorce.com for the preparation of your divorce forms and documents!
We will continue to improve our service by making our website more convenient, preparing documents even faster, and offering new features to make your divorce as easy as possible.

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From the business

Online Divorce is a reliable divorce document preparation service with 20 years of market history. Our vast experience gives us the knowledge to handle any case and satisfy the needs of every customer.

Company Representative

Thumbnail of user andreyb32
Andrey B.
CEO
Typically does not respond to reviews
Andriy has 14 years of management experience in technology and consulting companies and has overseen more than 100 successful and unique projects. He believes that customer satisfaction is the top priority for any business. That is why Andriy built Online Divorce entirely around the idea of fulfilling the needs of divorcees through the best services possible.

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