• OnlyWig®

OnlyWig®

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Overview

OnlyWig® has a rating of 1.1 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. OnlyWig® ranks 274th among Wigs sites.

  • Service
    21
  • Value
    19
  • Shipping
    22
  • Returns
    13
  • Quality
    18
14
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How would you rate OnlyWig®?
Top Critical Review

“Wrong product”

Carla H.
5/8/21

Instead of refunding my money, saying we don't carry that hair anymore, this company decided to send me the wrong product. They charge for exchanges and I think this is a common practice, why else would they charge for exchanges, additional shipping when their at fault. I ordered a shoulder length wig.

Reviews (41)

Rating

Timeframe

Other

Thumbnail of user carlah254
1 review
2 helpful votes
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May 8th, 2021

Instead of refunding my money, saying we don't carry that hair anymore, this company decided to send me the wrong product. They charge for exchanges and I think this is a common practice, why else would they charge for exchanges, additional shipping when their at fault. I ordered a shoulder length wig.

Tip for consumers:
Don't buy from them, they take your money over and over due to their return policy.

Products used:
Stored the wig

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthao264
1 review
3 helpful votes
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February 6th, 2021

I don't know why this website is still up! It should be brought down, I bought wig since December 2020, this is February 2021, I haven't seen my wig and no refund, whenever I send them an email, they keep forwarding the same message to me. They are thieves.

Tip for consumers:
Don’t buy anything from this site.

Service
Value
Shipping
Thumbnail of user vw45
1 review
1 helpful vote
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December 31st, 2020
Verified purchase

I saw this ad for wigs on Facebook. I should have known that it was to good to be true. I didn't think about reviews until I had already pressed pay. I purchased the 3 for the price of 1. I didn't realize that it was coming from China, because of the delivery time. I contacted them for a refund after about 20 days. I was told to be patient. I sent another email asking again for a refund. They in turn sent me a tracking of the package. I since paid for another wig from a different site and paid the price that I didn't want to pay at first. I was trying to find a bargain. I should have just did this from the beginning. The more expensive wig arrived in 5 days. The wigs from these scammers has yet to arrive. PLEASE PLEASE DO NOT MAKE THE MISTAKE I DID, just pay the higher cost and make sure your wig is human hair and it gets to you in a timely manner.
P.S.
I forgot the tracking number according to the local post says it doesn't exist

Products used:
I haven't received the package yet. The site states 3-5 days for arrival.

Service
Shipping
Thumbnail of user bessieh30
1 review
2 helpful votes
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November 18th, 2020

Order 4 wigs not one of them is what I order wrong style and color. The texture is like a toy dolls. Where do they even get this stuff from and getting a refund (for get it) If you can not go to the hair store. Try a legitimate store in the United State.

Thumbnail of user keishac29
1 review
3 helpful votes
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November 30th, 2020

I would not recommend anyone to buy anything from this company! I ordered front lace wig and 2 360 lace! Not one of them were lace front! And when I asked for a refund these bastards actually had the never to tell me that I had to pay for their $#*! up, return, in order to get my money back! The bad thing is all the wigs that were sent was not what I ordered in the first place!

Thumbnail of user nefertitij1
1 review
2 helpful votes
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March 2nd, 2021

Do not order from this website. The product they send looks absolutely nothing like the photos the lace is a thick plastic that looks far from what lace is supposed to be. I ordered 3 wigs for My birthday back in December and when I got the product I was very disappointed. There was no curl pattern which they blamed on bumping during transport. The wigs came in a plastic bag not in a structured box it just was cheaply done. Save your money and order from a different website. Their customer service is spotty. I should have known it was no good when if you want your money back you have to cover the shipping charge when in fact the product they send to you is not at all what the description says. Save your time and money and buy elsewhere. This company is absolutely no good. If I could give no stars I would.

Tip for consumers:
Do not shop here.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyb977
1 review
1 helpful vote
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August 20th, 2020

I ordered a wig took 3 months to arrive and it looks like a mop it's a scam. I emailed this company to return this piece of mop. They are have reused to send me there address for a returned.
Girls don't waste your money on crap

Thumbnail of user simehaa
2 reviews
3 helpful votes
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March 29th, 2021

I found this site on a YouTube video. I clicked on the link below the vid, and that was the biggest mistake. I thought I saw that my item would take up to 3-7 business days, found out later it was actually 3-20 days. I thought at least the wig would be a human blend, and yet again I was wrong. After all that, to top it off the color was wrong. I ordered a brown with honey highlights, and I received 613. I'm trying to get my money back, and I will pray for God to help me with this.

Tip for consumers:
Don't use this site.

Thumbnail of user tiffanyt361
1 review
4 helpful votes
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May 16th, 2021

I ordered 6 wigs of of the only wigs website and got 6 nightmare on elm street wigs. Horrible nothing like what is advertised on the website. I emailed them to get my money back I received a message error saying that the email is no longer valid. Please do not order from this damn company. They are scammers.

Tip for consumers:
Please don’t use this site they are a scam. The wings are not lace wigs. The hair is plastic and you won’t even get the style that you order. They will not refund your money either. So sad.

Products used:
None because they are a hot mesd

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Value
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Quality
Thumbnail of user lavernew27
1 review
2 helpful votes
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May 19th, 2021
Verified purchase

I stupidly purchased three wigs from this website. The advertisements claim that the wigs are lace-front and I received three Party City costume wigs. There was no lace and one of the wigs wasn't even the right color or texture. I ordered a dark brown, curly wig and got a copper straight wig. I emailed them at *******@aabbyehair asking to return the items and 24 hours later got a notice stating the email didn't go through. Really?

Tip for consumers:
The website is fake. They advertise that you are receiving 90% off lace front wigs , but only today. They have used models from other wig sites.

Products used:
None

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Value
Shipping
Returns
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Thumbnail of user brizzys
1 review
6 helpful votes
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November 28th, 2020

I was desperate to get some cheap cute wigs for my bday and i came across this site and the reviews made it look so real! And me not doing anymore research on it just went on and purchased a couple wigs which some i got for free. They always have a sale which is weird and they will never give you the wigs they advertise! They give you some cheap babydoll string hair it's horrifying please save your money. Buy a wig from amazon or something just not from here

Thumbnail of user godzlady1224
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

The wigs I received were nothing like what is advertised on their website. The wigs I received look nothing what I ordered. As you can see from pictures and the pictures on my proof of purchase are nothing like what I ordered. I am very disappointed. I am attempting to return and get a refund but I have a feeling I'll never hear back from them. They will remove all the negative comments from Facebook so that people won't see how much of a ripoff they are!

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Value
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Thumbnail of user reginaw132
1 review
2 helpful votes
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October 23rd, 2020

I ordered two wigs from this company. It took a month for the wigs to arrive and when I got them they were incorrect and poor quality. They look like they were made from plastic. Do not believe the reviews on the site. These wigs are garbage.

Tip for consumers:
buyer beware

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Value
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Thumbnail of user moreyf1
1 review
0 helpful votes
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November 7th, 2021

These wigs are not what was ordered if you look neither orders are braided wigs, this company is a hoax, I requested my full amount from this company, it is not fair that I am refund only $2 of my original request for $57.75 as I requested.

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Tip for consumers:
Offers at this site to good to be true. Do your research and read the reviews and let consumers know about scammers.

Products used:
I used no product. I cancel my order the same hour as purchased, contacted owner, nothing. PayPal only wanted to refund me $2 of my original $57.75, then PayPal requested $2 back. False advertisement and PayPal did nothing to help

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Value
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Thumbnail of user lindseyd101
1 review
2 helpful votes
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March 10th, 2021

Do not buy! They are complete and total TRASH! They look like cheap babydoll wigs. SCAMMERS! I bought 6 wigs and then an additional one because of the length; from OnlyWig!, and now I'm hearing they are the same company. I wanted my money back and they do even give a partial refund. Do not order from them! Not worth it. I tried getting in contact with them they're numbers are fake.

Thumbnail of user jaquayf
1 review
0 helpful votes
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January 18th, 2021

Yeah they played me too man they advertised some $#*! that they took off of a real lace front wig website! Because that $#*! y'all sold me was them 1964 prostitution synthetic old school $#*! wigs that you would see back in the day! Why the $#*! is y'all still holding on to that hair for?
Better yet how the $#*! did y'all even get that $#*!? ((I know why cuz y'all got a bulk of that hair and got played so now they playing all of us so they could get they money back)) they been stopped making wigs like that for over 30yrs now or at least that's what I thought, until I got 3 of them MFs in the mail that's what I get‍ lesson learned! At least I gotta laugh at it in the end! ‍

Shipping
Thumbnail of user mercedesb69
1 review
0 helpful votes
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July 15th, 2021

WARNING ALERT! This company is fraud. Wigs are not the same as on website. The hair is far from human it's more like baby doll hair. I ordered 360 lace front wig & there's no lace on the wig also no comb to hold wig in place. UNBELIEVABLE, how this company is in business. Read fine print on returns, you must pay shipping to return YES you even though it's there mistake or they're take 10% off which adds up to pennies. So NOT WORTH IT oh did I mention it's shipped from CHINA you heard right... CHINA. It's covid in this world & it's here for some time. I learned a lesson not reading reviews like I normally do. Saying says you get what you pay for cheap price for cheap product.

Tip for consumers:
I DO NOT write reviews it's a must for this one, thinking I'm getting wedding ready, WRONG WRONG WRONG!!! THIS SITE NEEDS SHUT DOWN I'M CONTACTING BBB

Products used:
Fake azz human hair. Refund is BS

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Value
Shipping
Returns
Quality
Thumbnail of user lisab2173
3 reviews
0 helpful votes
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January 17th, 2021

Got scammed! I attempted to cancel the order right after placing it and should have been allowed according to their website cause it was within 2 hours. Anyways, I got a reply for 2 days straight they were on break. When I did get a reply, I was told to wait until I got the wigs to decide. I told them no but they refused to refund my money and insisted on sending the wigs. Well, they have arrived and they are nothing like the pictures and the website has been shut down so I am out my money. Well, I guess I have wigs for the next few Halloweens‍

Tip for consumers:
Run!

Products used:
Wigs

Service
Value
Shipping
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Thumbnail of user kristiec45
1 review
5 helpful votes
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September 16th, 2020

Do not get no $#*!ing hair from this sight I haven't got my wig yet and it's been 3 weeks and they told me it was gone take 3-5 business days bull $#*!

Thumbnail of user joyj148
1 review
6 helpful votes
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September 14th, 2020

Do not. I repeat... Do Not order anything from these criminals. They advertise one thing and mail you completely plastic hair. Stay away before it's too late..

Thumbnail of user laquittad1
1 review
3 helpful votes
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July 5th, 2021

If I knew how to get to you all I would come and beat somebody's a$$... I order 3 wigs from this site and the wigs I received look NOTHING like the ones I ordered. The wigs I received look like Annie wigs... And they are NOT lace front... I can't believe y'all out here scamming ppl and getting away with it. I hope y'all mess with the wrong ppl and they make it your last day on earth. I hope the YouTuber I got the website info is aware that y'all are doing this to ppl. Or are they in on it too? That email address at the bottom of the website under contact DOES NOT WORK.

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Value
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Thumbnail of user nishao4
1 review
15 helpful votes
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September 23rd, 2020

They are a SCAM dont do it, Im breast cancer survivor who depended on 6 wigs I ordered & i didn't even get a reply call refund or wig, I didn't feel confident losing hair due to chemo, I'm Sick Financially broke & now Broken from ordering in good faith & trusting this biz to supply what i paid for & got Burned no back up from shop app or PayPal, Valuable lesson online fraudulent business,, this really Sucks""

Thumbnail of user sandrah1110
1 review
5 helpful votes
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December 10th, 2020

Truly a scam. Bought 2 get 1 free, they when they said they would, but they weren't what I ordered. I emailed them, they gave me 2 options, 10-20% refund or an e-card or mail them back. I would have mailed them back but I saw where I had to mail them to. It would have cost more than the wigs. I'm still waiting for my 20% refund, and believe me this won't happen again. THIS IS A TOTAL SCAM, RIPOFF.

Thumbnail of user unsatisfiedc43
1 review
2 helpful votes
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January 2nd, 2021

I bought hair it took way longer than promised. Hair look used. Nothing like in the advertised pics. Not lace front at all. It look like they cut it off of a baby doll head. The scalps are rubber.

Tip for consumers:
Beware

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrician551
1 review
12 helpful votes
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November 29th, 2020

Please do not ship this sight it is a scam. The wigs I paid for and what I got were two different things. They looked nothing close to what I bought. Not only that the wigs were cheap looking and I didn't look good in any of them. So I couldn't even salvage my money back. Then they have the nerve too only give you a egift card for the refund to their store. So you are getting ripped off from both sides lose lose situation. PLEASE BE AWARE THEY ARE SCAMMING PEOPLE

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