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OptiContacts has a rating of 3.4 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OptiContacts most frequently mention best price. OptiContacts ranks 14th among Contact Lenses sites.
Saw advertised price on contacts with a coupon for $15 a box. Went thru the whole process of ordering get ready to check out says total is $111 total. Then hit ship order and then that page said $247.They added on a $89 processing fee and $19 shipping. So I then wanted to find out if they charged me $89 processing because they gave me coupon discount so I made an order without using a coupon paying full price for contacts and the processing fee dropped to $14 with free shipping. So they are false advertising because if you use coupon code they get it back by charging you a high processing fee. The contacts were the same price either way. This practice should be against the law
I ordered contacts thinking they were going to be 30% off but they make the font so small i consider this deceptive marketing. Price should have been $31 and change plus tax and shipping but came out to like nearly $60. The customer service would not do anything and said sorry you did not order $99 worth of contacts to get that price.
I would definitely use discountcontacts.com instead of Opticontact. I received my first order of lens, and had to keep changing the left contact every week because it seem the prescription was getting weaker by the day. I tried the last contact, with the same prescription from discount contacts, and the strength last over my normal 30 day routine. So giving them the benefit of the doubt, about two weeks ago, I placed another order with Opticontacts, and this time very POOR customer service. My order was placed on hold after the delivery date saying OUT OF STOCK. After weeks, I have yet to receive any kind of update on my order. This is a terrible company. PAY A LITTLE EXTRA FOR YOUR PEACE OF MIND AND BETTER QUALITY CONTACTS.#*******
Easy and simple to order! The cost is very affordable and the shipment is very fast! I have been getting contact s from this company for years and will continue to do so!
Was able to order, pay and receive my contacts to my door in a matter of days. Very happy with the prompt service, discounted price of my contacts and the products themselves.
Great price and delivery. I will be ordering again since the price was unbeatable. I am very happy with doing business with OptiContacts and will be a returning customer.
The title says it all! Very grateful to have come upon OptiContacts.com many a year ago... Thank you for always coming through on my wife's contact lens needs!
A little confusion during check out not knowing if the order went through so I had to call and get 2 charges credited back into my account. Overall pretty good
Tip for consumers:
Take advantage of the eye exams if your state excepts it
Products used:
Acuvue 2
My contacts came a day early, yay! Also, the contacts themselves (acuvue oasys with hydraclear plus) feel great! I haven't had any issues and will continue to order.
TERRIBLE COMPANY. TERRIBLE SERVICE.
They sent me an offer for a 50% off gift certificate good to purchase anything on their site.
I bought the gift certificate and then bought the contact lenses.
They then canceled my order because I got too good a deal. They called me to tell me that their site should not have accepted my purchase.
DO NOT TRUST THIS COMPANY. THEY ARE AN ABSOLUTELY SCAM. They first started off by telling me the contacts were not in stock. They made no indication of this when I ordered them but insisted that they would be on time for my departure abroad. They were not. I called them again, hoping that someone could help me but they didn't know any information of the order and insisted that it would arrive within the next 10 days. At this point, I accepted and decided that I could simply have a friend bring the contacts to me as he was coming to visit me in Brasil the following month. I waited and waited but the contacts never arrived. When I began emailing them, they posed as me to the United States Postal Service saying that I was dissatisfied with the delivery job despite the fact that the shipping code they gave wasn't in their system. I asked for a refund and they said they weren't responsible. THEY WILL STEAL YOUR MONEY AND BLAME THE POSTAL SERVICE.
"I've been using contacts for a long time and never had such a bad experience with a company and customer service in general. I've been waiting for my contacts to arrive for 2 weeks. I wasn't worrying, since I haven't received any emails from the company that they are having any issues with the order. I checked my bank account and the card was charged 4 days after the order has been placed. However, I was using the last pair and I become concern after 2 weeks. I called the company and representative told me they couldn't process my order due to expired prescription. On my question, why no one ever notified me and my card still has been charged 4 days later, he said that they send me an email. Of course, no one ever did that because I was checking my email every single day. Who would ever wait for a delivery if they sent me an email. Representative didn't care much and he didn't try to help. The worst customer service experience ever. Will make sure to let all my friends know about it, so they wouldn't use this company.
1 Their online ad touts FREE SHIPPING --- there is no free shipping option offered at checkout
Shipping options cost $5.95 up to $23.95
2 the math in the shopping cart DOES NOT ADD UP
I had 2 boxes at $30.80 each
The shopping cart added them up as $76.08 for 2 a $14.52 difference
With $5.95 shipping added it totaled $82.03 instead of $61.60
A $20.43 difference
My cart:
BIOFINITY ENERGYS
$30.80 PER BOX
- 1 +
BIOFINITY ENERGYS
$30.80 PER BOX
- 1 +
Subtotal
$76.08
Shipping
$5.95
Total
$82.03
I ordered contacts through opti contacts recently. When I made the order I sent in what I thought was my contacts prescription, but it turned out it was my glasses prescription. This error was caught before my contacts were shipped and I was notified by opti contacts informing me that they were not able to use that prescription because it was for glasses and asked for permission to contact my doctors office directly to obtain the correct prescription. I gave them permission and the next day I received a message saying that my contacts had shipped. When I got the contacts I quickly realized that I was sent the wrong prescription. I verified this by asking my doctor for my prescription. When I called opti contacts they blamed me and my doctors office for them sending me a prescription for contacts that they knew was for my glasses. Now they are unwilling to refund me for any of the contacts because I labeled the unopened boxes for my left and right eye. I think it should have been made clear to me that they would ship my contacts with the glasses prescription even if they did not hear back from my doctor! The email that I received from opti implied that they were unable to use any other prescription than the contacts prescription, but in the end they used my glasses prescription. This was misleading. In addition, I think if they have such a strict return policy it should be made very clear. I work for the legal department of an online company and I can say that this level of misleading communication and hidden policies would never be allowed at my company.
It came quickly... the order was correct... and the price was amazing. I couldn't be happier... their customer service is excellent although this order I didn't have to talk to them
It's been two weeks and still no contacts and no word from OptiContacts. I've called 3 times. First guy said there was a delay in packing my order because it was for a full year. Well, if you don't have the product, you tell me so, you don't leave me hanging! Next agent said the contacts were on their way out the door; third agent said they were out the door. But wherever they are, they are still not at my doorstep, after two full weeks. Also, I never got any of the email notifications promised--I had to do all the reaching out and all in vain. I've been out of contacts the whole time. The discount would not have been worth the wait to me, if only they had informed me that there would be a delay. Everybody on the phone has been nice about it, but being nice about ineptness is no consolation to this customer. I hate wearing my glasses and I hate waiting on hold for agents to tell me they're sorry about my not getting what I paid for. Miserable experience. My optometrist offered me a much better discount which Acuvue offers only through doctors, which I passed up to search for better on the Web. My doctor's office usually handles it all for me. My Acuvue Oysas would have been at my front door in days at a $200 discount. What a fool I was to trust OptiContacts instead. I paid them more only for inconvenience and discomfort and consternation. This company is not to trusted. Find a trustworthy optometrist.
Tip for consumers:
Acuvue offers a much better discount through optometrists only.
Products used:
Acuvue Oasys contact lenses.
No hassles, just easy contacts. The interface is simple, and I didn't have to get to the end only to find it didn't work (like 1800contacts). Will definely order again.
Ordered Sunday June/4/23 delivered to me on Thursday June/8/23 tood 4 days not bad. Contact brand new just like you order from the doctor office. I been using them over 5 years now.
OPTICONTACT DOES NOTHING FOR THEIR CUSTOMERS! UPS CLAIMED TO HAVE DROPPED MY PACKAGE AT MY HOME BUT I NEVER RECIEVED IT WAITING ALL DAY FOR IT KNOWING THAT I AM BLIND I NEED MY CONTACTS PAYING EXTRA TO GET 1 BUS DAY SHIPPING! OPTI CONTACTS DOES NOT HONOR YOU ANOTHER SHIPMENT AT ALL NOT CARING ABOUT THEIR CUSTOMERS WHEN THE PACKAGE IS LOST! UNLIKE OTHER COMPANIES THAT WILL RESHIP IT TO YOU WITHOUT HESITATION! IVE BEEN GETTING THE RUN AROUND FOR WEEKS NOW FROM OPTI CONTACTS AND UPS GOING BACK AND FORTH ABOUT NOT RECIEVING EACH OTHERS CLAIM INFO! NEVER AGAIN WILL I ORDER FROM OPTI CONTACTS! DONT WASTE YOUR TIME HERE!
Attract with low prices and then add exorbitant insurance and processing charges! I would not recommend this deceptive behavior.
I WILL NEVER ORDER FROM OPTICONTACTS AGAIN
BE VERY CAREFUL IF YOU EXPECT A REBATE
I ordered from Opticontacts.com and it clearly stated there was a rebate available and to click on the checkbox so the form would be included in the shipment - I did not receive the rebate form and when I called they said the rebate was expired and that I could not get the rebate. I read everything before ordering to ensure a rebate since there was a rebate on other sites also for the same contacts and still today there are other websites showing a rebate. When I called they said that it was there just for previous customers that had ordered before the end of July (I ordered Sept 10th).
Thank you for your feedback. We apologize for any miscommunication. As explained, we are providing the rebate information for customers who have purchased the lenses before the expiration date which is clearly specified on our website. If you have any additional questions please feel free to reach out to us at service@OptiContacts.com or 1-888-678-4201.
They sent my contacts to the wrong address and told me that I'm only eligible for a refund if whoever receives the contacts returns them.
Products used:
Contact lenses
It's always easy and simple to order or reorder things i need from here without the hassle of always resubmitting a prescription.
Products used:
Shades and contact lens
You'll waste your time until the last moment when they unleash their Handling Fee upon you. Then you will leave and buy from EZContacts.com.
They dont even check if you have a prescription. On top of it it took me almost 2 weeks to get my order!
Tip for consumers:
dont shop here.
Products used:
Horrible company. Scam. Avoid.
Gain trust and grow your business with customer reviews.
OptiContacts.com -- Save on your contact lenses. Free shipping on eligible orders available within USA. Up to 70% off on contact lenses by acuvue, ciba, coopervision, bausch and more. Buy your contact lenses at a discount from a reputable and reliable source.
At OptiContacts.com our philosophy is simple: we believe in keeping prices low and shipping free (for all eligible orders over $129 and shipping within the USA), so that you can save your money and we can continue to be one of the world's leading and fastest growing contact lens companies on the Internet. With over 20 million lenses sold since 2004, you as the consumer can rest assured that you are buying contacts and glasses from a reputable and reliable source, for a fraction of the cost you would be paying at your doctor's office.
Thank you for your feedback. We apologize for the inconvenience caused by the delay, unfortunately due to the nature of the prescription not all combinations of toric parameters would be in stock at all times. The recent order has been shipped yesterday and you should receive it shorty.
Regarding the issues you have reported with the lens quality in your previous order, be kindly informed that the lenses we sell are sourced from the same suppliers that your doctor uses and therefore will be the same as you would get from your doctor or from any other authorized retailer. As such all of our products come with a full warranty against defects and can be replaced when/if needed. We kindly ask you to contact us at your earliest convenience for further assistance.
Thank you for choosing OptiContacts.com!