• OptiContacts

OptiContacts

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Overview

OptiContacts has a rating of 3.4 stars from 197 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OptiContacts most frequently mention best price. OptiContacts ranks 14th among Contact Lenses sites.

  • Service
    44
  • Value
    46
  • Shipping
    36
  • Returns
    24
  • Quality
    31
Positive reviews (last 12 months): 50%
Positive
4
Neutral
0
Negative
4
39
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How would you rate OptiContacts?
Top Positive Review

“False advertising”

Mike g.
7/12/24

Saw advertised price on contacts with a coupon for $15 a box. Went thru the whole process of ordering get ready to check out says total is $111 total. Then hit ship order and then that page said $247.They added on a $89 processing fee and $19 shipping. So I then wanted to find out if they charged me $89 processing because they gave me coupon discount so I made an order without using a coupon paying full price for contacts and the processing fee dropped to $14 with free shipping. So they are false advertising because if you use coupon code they get it back by charging you a high processing fee. The contacts were the same price either way. This practice should be against the law

Top Critical Review

“False Advertisement”

jacob r.
1/18/24

I ordered contacts thinking they were going to be 30% off but they make the font so small i consider this deceptive marketing. Price should have been $31 and change plus tax and shipping but came out to like nearly $60. The customer service would not do anything and said sorry you did not order $99 worth of contacts to get that price.

Reviews (197)

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Reviews that mention popular keywords

customer service (35) processing fee (30) handling fee (16)
Thumbnail of user sarahw245
Florida
1 review
0 helpful votes
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January 15th, 2018

Very convenient and easy way to purchase my contacts, I would highly recommend this site and will definitely order through them again!

Thumbnail of user brianc537
Kentucky
1 review
0 helpful votes
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February 18th, 2019

First time ordering from your site. Best price I could find. I am very pleased with the speedy delivery and customer support.

Thumbnail of user solanger
New Jersey
1 review
0 helpful votes
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July 20th, 2018

Glad to be able to find my exact lenses at a great price. I have passed the link along to several contact lens wearing friends so they can save too!

Thumbnail of user chrish2699
Texas
1 review
6 helpful votes
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April 7th, 2022
Verified purchase

Do not buy or shop here. After you order they send email saying the price has doubled. Get you eyewear elswhere

Thumbnail of user po27
South Carolina
1 review
1 helpful vote
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March 13th, 2020

They promise free shipping, charge you for shipping AND add a handling fee. Buyer beware. Don't believe what their lies.

Thumbnail of user sheilah132
Texas
1 review
0 helpful votes
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January 8th, 2019

The best cheapest place to get name brand contacts. Came in the mail very quickly. I will use them again.

Thumbnail of user lmw
New York
1 review
0 helpful votes
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July 26th, 2017

This was not worth the hassle. On the 8th, I placed my order online and my credit card was charged immediately. On the 10th I received an email that said my contacts "were not in inventory" and "The approximate wait time for the lenses to arrive to our facility is around 7 to 10 business days." They also assured me this delay "would normally affect all retailers." On the 21st (a weekend day), I called Opti for an update and I received this by email: "It seems that your package is scheduled to ship out of our facilities in the next 48 business hours." I received my contacts on the 26th. All totaled I waited 18 days for my contacts. Of course Opti did not apologize but instead went on the defensive and said I had them within 10 business days. Well, it was 13 business days from when I ordered on the 8th. Beware, they invite you to review them on Trust Pilot and respond with a defensive response to which you cannot reply, nor can you change or delete your review. I should have cancelled the order, but they had already charged my card and it takes days for a credit to be applied. It was a matter of choosing one hassle over another. The bottom line: make sure you have a couple of pairs left before you order from OptiContacts. They don't tell you they are not in stock until AFTER your card is charged.

Thumbnail of user mariej60
New York
2 reviews
0 helpful votes
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March 30th, 2018

5 stars for being a cost effective alternative to buying from the optical store at one-half the price.

Thumbnail of user garyw134
Pennsylvania
1 review
0 helpful votes
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March 19th, 2018

I ordered my contacts 4pm on Wednesday and had them on Saturday morning! Also was easy ordering process.

Thumbnail of user alexs975
South Carolina
1 review
0 helpful votes
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January 20th, 2020

I placed an order for contacts on January 4th and on January 8th called customer service to make a correction to my prescription and the guy was very helpful and nice. On January 13th, I received an email notifying me that a shipping label was created and on the 14th the package had been received for shipping. Now I understand the USPS is slow but the company waited till the last second on their supposed 3 day processing terms to get my order shipped. Today is now January 20th 2020 and my contacts are finally supposed to be delivered tomorrow the 21st. I called the customer service and they were without a care in the world that I was not happy with my experience with their company and they were not willing to do anything for me for my inconvenience. When I spoke to the supervisor and asked for her supervisor I was told there is no other supervisor to speak to above her. I told her that I was going to cancel my order and she didn't care and just told me that I would be refunded upon the return of the shipment and that I would be responsible for shipping. This was a horrible experience! So if you want your contacts in a timely manner with better customer service use a different company!

Thumbnail of user elisad8
New York
6 reviews
0 helpful votes
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January 22nd, 2018

No problems - good service :) Was easy to order and rx was approved in one day - prices are more than fair and shipping is quick

Thumbnail of user lakeishal
New York
1 review
1 helpful vote
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February 4th, 2019

It only took 3 business days for me to receive my order. I always order from here due to them having the lowest prices.

Thumbnail of user robynm44
Virginia
1 review
0 helpful votes
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January 9th, 2018

Always a fast shipment!, easy to reorder and quick easy checkout process. Will continue to use. Would live some more usable coupons or discounts.

Thumbnail of user genac23
North Carolina
2 reviews
0 helpful votes
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January 5th, 2022
Verified purchase

UPDATE: OptiContacts issued a $120 refund. They explained that if you "mouse over" the rebate offer on their site, it explains that the rebate is actually a credit. I am satisfied and impressed with the professionalism of Sylvia, the CSR supervisor who called me.

ORIGINAL REVIEW: Do not use this company! THEY RUN A REBATE SCAM. On Oct. 19,2021, I purchased $325.51 in Acuvue Oaysys contacts based on the OptiContacts.com $120 rebate offer clearly posted on their website. I emailed opticontacts a week later to ask when I would receive the rebate, and was told 90 days from purchase. Yesterday (1/4/2022), I called opticontacts.com and was told I would receive an email by 1/14/2022 about a CREDIT with opticontacts.com, not a REBATE! News flash. A REBATE IS NOT THE SAME THING AS A CREDIT. A rebate is a partial refund (think visa debit card or cashier's check) for the purchase of an item, typically from the manufacturer (think Acuvue). It's an incentive to buy. Why would i want a credit with a business that runs rebate scams?!?! I explained the difference to the CSR I spoke to, who said that offer had been "pulled from their site" and promised to speak to billing and then call me back before 5 p.m. Spoiler alert. No phone call. I will NEVER use this vendor again. I hope my review discourages hundreds of customers. My next stop is the BBB.

Thumbnail of user celinap3
Pennsylvania
1 review
0 helpful votes
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November 14th, 2019

This company literally printed off a biofinity toric label, slapped it on an off brand contact box and shipped them to my door.

Service
Value
Shipping
Returns
Quality
Thumbnail of user optic
OptiContacts C. – OptiContacts Rep

Thank you for contacting us. The lens boxes are most certainly not "fake". The lenses we sell are sourced from the same suppliers that eye doctors use and there is no counterfeit contact lens market known in the entire world - nobody does it, the market doesn't exist. Packages from different lots may vary, as they could be produced or finished in different manufacturing facilities. As well, Biofinity Toric is sold under different private labels, for example AquaClear Toric. For this reason, different labels are applied to the exact same lens, and this could be the reason that it is possible for peeling.

We can tell you with utmost confidence, that we are 100% sure the lenses you received are 100% authentic, and safe to wear. We've been in business for nearly 15 years, all our products trace back to the actual manufacturers and we can't promise you enough that you are in good hands with us. We can see the origin of the product in our system and we can guarantee its authentic.

If you have further questions or concerns, please let us know. We hope your sister enjoys her fresh new lenses.

Thumbnail of user marouanez2
California
1 review
6 helpful votes
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September 27th, 2022

I got an incredible price for the Acuvue Daily 30pk Astigmatism on OptiContacts, only to find out the ''insurance and processing'' add an additional 100$ which defeats their so called ''discounts''.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dustys18
Texas
1 review
0 helpful votes
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July 14th, 2018

Process couldn't be easier. Confirmed my prescription and shipped my order right away! Doesn't get much better than this.

Thumbnail of user erink63
Wyoming
1 review
0 helpful votes
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July 15th, 2018

It was very easy to order my contacts and they arrived quickly. They were a lot less than other sites I looked at and there was no hassle.

Thumbnail of user menifeelb
Georgia
1 review
1 helpful vote
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October 7th, 2023
Verified purchase

The ordering process was easy. They had just the brand I needed. The delivery was fast. Everything was perfect with my order.

Thumbnail of user brandyr39
Tennessee
1 review
0 helpful votes
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January 17th, 2019

I didnt have to do anything but order. The customer service took care of all the leg work. It was a all around great experience

Thumbnail of user tbledson2014
North Carolina
1 review
0 helpful votes
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October 12th, 2023

It was super easy to find the contacts I wanted and the shipping time was less than a week. Easier than ordering from my local Walmart.

Products used:
Acuvue color contacts

Service
Value
Shipping
Quality
Thumbnail of user staceym120
Wisconsin
1 review
0 helpful votes
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August 22nd, 2018

We got a great deal on the contacts we needed. We received them quickly and as ordered. No hassle process. Hopefully can reorder at a similar price

Thumbnail of user nelsys
Delaware
1 review
0 helpful votes
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February 2nd, 2018

It was really easy to order and it came quicker than what I thought. I will be ordering here from now on

Thumbnail of user tl275
Virginia
1 review
6 helpful votes
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June 29th, 2021

Both the subtotal and total are $40 higher than they should be. Absolutely disgusting behavior. Thankfully, I caught it before checking out.

Thumbnail of user deborahg2016
Florida
1 review
0 helpful votes
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November 5th, 2023

Always come to opticontacts good price and quick delivery. Also enjoy the free sunglasses I've received 2 times plus this order too

Products used:
contact lens

Value
Shipping
Quality

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From the business

OptiContacts.com -- Save on your contact lenses. Free shipping on eligible orders available within USA. Up to 70% off on contact lenses by acuvue, ciba, coopervision, bausch and more. Buy your contact lenses at a discount from a reputable and reliable source.

Business History

At OptiContacts.com our philosophy is simple: we believe in keeping prices low and shipping free (for all eligible orders over $129 and shipping within the USA), so that you can save your money and we can continue to be one of the world's leading and fastest growing contact lens companies on the Internet. With over 20 million lenses sold since 2004, you as the consumer can rest assured that you are buying contacts and glasses from a reputable and reliable source, for a fraction of the cost you would be paying at your doctor's office.

Company Representative

Thumbnail of user optic
OptiContacts C.

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