OptiContacts

I ordered contacts thinking they were going to be 30% off but they make the font so small i consider this deceptive marketing. Price should have been $31 and change plus tax and shipping but came out to like nearly $60. The customer service would not do anything and said sorry you did not order $99 worth of contacts to get that price.

I should have read the other reviews before placing an order, but like others have experienced, order total looks good on the website but then they tack on undisclosed "handling fees" after clicking the button to place an order and charging your card. They claim the fees are disclosed in the fine print in some sort of purchasing terms agreement. No reputable company would operate this way. Luckily I was able to cancel the order. Makes you wonder what other poor business practices they employ. Certainly not going to be ordering medical devices (contacts) from them.

They advertised a good price on my Dailies Total 1 Multifocal contacts, but added a $102.43 Processing and Handling fee during checkout. Seriously, over a hundred dollars to process an order for 4 boxes of contacts? Needless to say I cancelled the order and will buy from another site.

They attracted me with their low prices, then tacked on $145.22 for "Insurance and processing". It's out of network, so there's absolutely no insurance involved from their side, so nothing to charge for there. The only explanation for "processing" then is that the prices were too low so they had to make up for it. This is really deceptive and in my opinion this practice should be illegal if it isn't already. Avoid supporting this company at all costs.

I was shopping for contact lens on google and found opticontacts.com. The prices were great so I placed an order. Upon checking out, I noticed there was an extra charge of $99.40 for handling!

I called customer service. They told me the fees that are tacked on when you use the google link to buy contacts at the special price.

I feel this is very dishonest and false advertising.

I payed for 2 days shipping and without surprise, a week later it is still not here, and instead of helping me customer service wanted to argue about how it is my fault. Which is absurd because i can't come to the warehouse and control it only they can. After literal days of going back and forth the only thing they offered me was to refund my 2 day shipping. This company is extremely unprofessional and does not care about their customers, especially first time buyers. I will never be going through this mess up of a company again

I ordered from them thinking I was getting a great deal. They were only charging $37.95 for a box of 90 contact lenses. Then they hit you with a handling fee of $234.14! That's almost the same cost as the 4 boxes of lenses I bought. The 4 boxes were $303.92. Also they didn't ask for any info about my eye doctor so they obviously don't verify your prescription. Hopefully after reading some of the reviews I will get my contacts in a timely manner. I will never order from them with the deceptive pricing.

I would not recommend purchasing contacts from this site because they use deceptive pricing. They advertised a great price per box, but when I went through the checkout process they added a huge, unexplained fee for "insurance and processing" (see screenshot). All potential savings were immediately erased, and I would not order from a site that tries to deceive its customers this way.

I ordered 8 boxes of contacts on order #*******. After using 2 partial boxes, it became clear that the product was defective. I contacted the company and they will not provide a refund for defective boxes or the handling/processing fees. DO NOT ORDER from this company - they do not stand behind their product and took too long to respond. Meanwhile, I do not have contacts

2023-10-03 The company contacted me and resolved the situation. I feel that public posting on reviews sites helped address this. I revised my review from 1 to a 4

I am 30 years old and I've been purchasing glasses and contacts through opticontacts since 2014. This is the first time I've ever gone out of my way to review a company. I give them 5 stars for many reasons, mainly because they seem to really appreciate their customers. They also have great customer service, good with returns, help me fix my errors while ordering, fast response and friendly representatives. I've also done a bit of research and opticontacts.com has the best prices without insurance I can find.

Their website was efficient. Except for transparency. They add on exorbitant "processing and insurance fees" and shipping fees. These are not immediately apparent at checkout. What constitutes the final price is only apparent after you have placed the order. I will look elsewhere for my next contact lens order.

I was offered 20% off for new customer promo but was unable to input the code. If we're unable to use this with some discounted contacts then say that on your site - otherwise confidence in the site drops for me. Seems like other people here ran into similar checkout offenses.

Otherwise, my contacts are apparently on the way already so we'll see what's up with that, or i'm calling my credit card company and getting my $$ back.

This Company "caught me" by advertising the cheapest contacts around. After receiving my order, I noticed a shipping charge plus a handling charge.True my contacts were $63 but after shipping of 10.95, handling of 55.93, and sales tax of 9.16! I paid 139… see picture below. Never again… Buyer beware!

Saved me over 100+ dollars to order through this company. And fast and free shipping since I ordered a year's worth of contacts. Prompt response when I asked about delivery of product also. Thank you!

After getting my daughters yearly eye exam locally, she decided she wanted contacts this year, they quoted me over $50 per box for her lenses! And, just our luck she has different prescriptions in each eye, which requires me to order two boxes.
When I found this website, I was thrilled to get two boxes for less than the price that they were going to charge me for one!

Opticontacts has a particular customer service rep Stanley whom I nominate to be given a raise for his kindness and prompt effective help. The guy has the kind of suave and tact to be selling Rolex watches and making big bank. You will be delighted to have interacted with my guy.

Thought it was too good to be true because how are the prices so low and free sunglasses? But after days wondering if the package would arrive or if I had dropped 200 and it was all a scam. It came through with my exact order and the sunglasses.
It lost one star because the box was basically open when it was dropped off. *bad packaging. Someone could have took pack of lens..

My usual discount contacts provider was recently acquired by another company. That would have been ok but they didn't have my brand of colored lenses, Air Optic Colors, in stock. I tried checking back with there for a month and their go to response was "check back on our website in a couple of weeks." They were unable to provide a timeline when the lenses would be available. I found Opticontacts which had good reviews, good prices and my lenses so ordered them over the weekend. I was contacted by customer service to let me know they were out of stock but would have the lenses in 3-4 business days. They were good to their word and I was notified that there were shipped a couple of days later. I am very impressed with the level of customer service and communications provided by their customer service team. Thank you!

I have ordered contacts online in the past but never glasses. I decided to give OptiContacts a try for both contacts and glasses. The contacts were backordered, which my doctor had warned me about. The company remained in constant contact with me, providing regular updates as to the status. As for the glasses, I followed the steps outlined on the site. Sadly, the glasses did not fit when they arrived. My eye doctor said it was because I have a small face and I need to be fitted in a store to ensure the glasses fit properly. I contacted OptiContacts and the representative had the postage paid return label in my email before we finished the call. This company is amazing in every way. I will definitely order contacts through them in the future.

The customer service representative we spoke to over the phone was less than pleasant and it took a great deal of effort to receive a refund for expedited shipping that we were obviously owed. We won't be ordering again.

I have ordered from OptiContacts before - they had a fair price, quick service. I went to reorder my contacts and the processing fee more than doubled. They stated that they price match so while I was chatting, I sent several screen shots of other sites where the processing fees were reasonable and the total price was less than theirs. Also you have to pay for shipping.

Fast serving! Communication thru e-mail pretty excellent. Love the prices that beat retail store costs. Only one thing I disappointed thats related to handling and shipping fees. Wish they give us more details of both. Myself work for UPS, aint being stupid with the price and handling costs.

If the cost of insurance and processing and shipping can be determined beforehand, regardless of the size of my order, OptiContacts should be upfront about these substantial costs at the start of the ordering process, instead of at the end.