• Organic Aromas

2021 CUSTOMER CHOICE AWARD

Organic Aromas

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Overview

Organic Aromas has a rating of 4.8 stars from 87 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Organic Aromas most frequently mention customer service, essential oils, and high quality. Organic Aromas ranks 2nd among Aromatherapy sites.

  • Service
    12
  • Value
    10
  • Shipping
    9
  • Returns
    6
  • Quality
    10
7
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How would you rate Organic Aromas?
Top Positive Review

“Excellent website”

Jason L.
3/10/19

I absolutely love that this company offers to not only it's customer but anyone that visits the site helpful information about essential oils and safety along with free and safe recipes you can use in any diffuser

Top Critical Review

“2 diffusers stopped working within months of each other”

Kaitlin V.
5/15/21

I don't often write reviews, however I'm quite disappointed. I loved the look and function of my diffuser while it lasted. I bought it in 2018 and have taken great care of it, following all directions recommended by Organic Aromas. It stopped working a few months ago and was out of warranty. I was told I could send it for repair, at my own expense to have it shipped and with no guarantees. What prompted me to write this review is I now have another machine that has also stopped working. I reached out to the company to let them know, and it was reiterated I could send them for repair, again at my own expense for the shipping costs. These machines are beautifully crafted and are worth the money, provided they work longer than 3-4 years.

Reviews (87)

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customer service (22)
Thumbnail of user jasonl312
1 review
1 helpful vote
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March 10th, 2019

I absolutely love that this company offers to not only it's customer but anyone that visits the site helpful information about essential oils and safety along with free and safe recipes you can use in any diffuser

Thumbnail of user marier692
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

I received as a beautiful Christmas gift Organic Aromas Intrepid Explorer Aromatherapy Diffuser Kit.
It is absolutely gorgeous, and each scent that came with this gift, divine. I just set it off on its maiden voyage, and I am completely delighted! I cannot recommend highly enough this wonderful product. No plastic! Made of ceramic and glass, wonderfully aesthetic and functional. What a fantastic company! Thank you profoundly!

Tip for consumers:
Trust this manufacturer. Ethical and noble.

Products used:
Organics Aroma Intrepid Explorer Discovery kit

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Quality
Thumbnail of user monicam227
3 reviews
2 helpful votes
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June 18th, 2019

I have had nothing but good experiences so far from the customer service, purchases, loyalty program (very generous). My first purchase was the Elements Essential Oil collection. I've only diffused a few of them so far but I love it so far. I recently purchased the Opulence diffuser. I was so excited to receive and use it. I'm very pleased with it. Nothing but good things to say about service and quality. You can't go wrong with their no questions asked returns policy on their diffusers. Looking forward to more goodies:-) Thanks Organic Aromas

Thumbnail of user mikea1728
2 reviews
0 helpful votes
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January 17th, 2021

I own two of the raindrop 2.0 diffusers. I love them so much i will never buy a water diffuser again! I also bought their discovery collection oil sampler... it was perfect! Their blends are awesome! Especially their signature blend! I will be buying more products soon!

Tip for consumers:
Buy a diffuser and their signature blend oil! Wow!

Products used:
Rainbow 2.0 diffuser (2 of them!) i loved it so much i had to buy one as a gift! and the discovery collection oil sampler

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Value
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Thumbnail of user ashleyn97
1 review
1 helpful vote
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March 2nd, 2019

I only recently got into essential oils when i was given a Nebulizing diffuser for Christmas. I'm not fond of single scents but their blends are amazing. I use the Signature during the day and the Serenity at night. Just bought the Meditation one so looking forward to that one as well. You can't go wrong with these products.

Thumbnail of user ba344
1 review
1 helpful vote
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March 17th, 2020

I'm very impressed with the level of customer service that Organic Aromas has shown. They offer an instant messaging feature which was very helpful for my questions about products and shipping. I still can't believe that I can order directly from the website and they'll ship my diffuser all the way to Spain without any extra shipping costs! They'll even include an adapter for the different plugs here. The high standard of quality combined with the care they take of their customers has made me a customer for life!

Service
Thumbnail of user sergios116
1 review
1 helpful vote
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September 15th, 2020

I have ordered a diffuser with a set of oils. I love the fact that there is no water or heating involved resulting in a luxury experience. My house is always scented calling the attention of my guests which I already recommended to Organic Aromas.

Thumbnail of user emilyj133
1 review
0 helpful votes
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December 30th, 2018

These are the best diffusers there are! Not only do they not require any water, but a few drops of oil goes a LONG way AND fills our entire main floor (2,000 sq ft) within just a few minutes! A little pricey but worth every penny. Cannot recommend these enough!

Thumbnail of user canaanh
1 review
0 helpful votes
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March 20th, 2019

Best customer service of any company I have ever dealt with. Received and item from Amazon that was used and they promptly took care of it and sent a new one. They kept me up to date through out the process and gave me plenty of information regarding the products.

Thumbnail of user emilyt275
1 review
1 helpful vote
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March 17th, 2021

The thing I like about organic aromas is that they sell all of their parts separately. This means that their diffusers really will last you. You may have to replace small parts over time (and they will likely make you pay for it), it is a lot more environmentally friendly and cost efficient than buying trendy diffusers that are designed to last you a year or two. They have good customer service that responds quickly and generally quality products.

Thumbnail of user kaitlinv8
1 review
0 helpful votes
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May 15th, 2021

I don't often write reviews, however I'm quite disappointed. I loved the look and function of my diffuser while it lasted. I bought it in 2018 and have taken great care of it, following all directions recommended by Organic Aromas. It stopped working a few months ago and was out of warranty. I was told I could send it for repair, at my own expense to have it shipped and with no guarantees. What prompted me to write this review is I now have another machine that has also stopped working. I reached out to the company to let them know, and it was reiterated I could send them for repair, again at my own expense for the shipping costs. These machines are beautifully crafted and are worth the money, provided they work longer than 3-4 years.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelah686
1 review
2 helpful votes
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November 10th, 2020

I honestly can't imagine why everyone doesn't own an organic aroma nebulizer. I have bought 4 of these now and have given one to my mom as well as both of my kids. They work flawlessly and so much better than the typical water steam diffusers. The essential oils I have tried are very good quality as well.

Thumbnail of user danap288
1 review
0 helpful votes
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April 13th, 2019

I am a repeat customer of Organic Aromas. The quality is high standard and the prices are fair. The only cons are that the products take awhile to be delivered (versus Amazon) and the oils run out decently quickly. Overall, I do recommend this company!

Thumbnail of user dawns682
1 review
0 helpful votes
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March 19th, 2020

The diffuser is beautiful and unlike any other diffuser I've found on the market. A little oil goes a long way to fill the room. My diffuser stopped working after 2 years. I contacted the company and received a fast response with an option for free repair.

Thumbnail of user mahnoora3
1 review
0 helpful votes
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January 3rd, 2019

This diffuser has truly helped me feel less like I'm dying throughout the day. The air feels fresher and healthier. I combine it with essential oils, which eliminates odors and helps me feel refreshed. Perfect size for my room.

Thumbnail of user saikon
Saiko N.
1 review
0 helpful votes
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March 1st, 2019

Their customer service is wonderful! You can tell they know what they're doing and really care about the customer's experience. I think they have the best nebulizing diffusers! Their blends are on point!

Thumbnail of user cheryll447
1 review
0 helpful votes
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January 15th, 2020

I can't say enough about how fantastic these diffusers are! I purchased a travel sized mini-mobile one for my stressful commutes to work and the opalescence one for my office. I was worried about how much area such a small diffuser would cover and hesitant to purchase initially. I am so glad I did. Make sure to buy a large bottles of your favorite oils to keep them in stock because this diffuser does go thru them quickly. However, I am in love and will never go back to another diffuser!

Thumbnail of user kimc417
1 review
0 helpful votes
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June 8th, 2019

I recently purchase a diffuser through Organic Aromas and absolutely love it, I also purchased the 'Designer series' oils (not all of them are to my liking but there are some really nice ones in the set). I will be purchasing the 'elements series' in the next few days. I have no hesitation in recommending their products. The only thing that I'm afraid of is breaking the diffuser, you have to push the glass 'stalk' on the base of the diffuser into a rubber grommet to set it up (and dismantle to clean then reassemble) and its a really tight fit. I am afraid that I'll snap the glass stalk off.
K. Camplin

Thumbnail of user krystaln9
1 review
1 helpful vote
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February 6th, 2020

I love my diffuser. I looked at many diffusers before purchasing this one. I didn't want to waste money on something that just wasn't going to last and provide the best benefits. I also read that customer service was excellent and that was another reason I went with this company. This product is everything the reviews said. I am very happy with my purchase and will continue to try more products from Organic Aromas.

Thumbnail of user kimbreleew
1 review
0 helpful votes
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February 20th, 2020

I purchased my diffuser because I saw a blogger that I follow post a review. She loved this diffuser, and so do I. I love that you are getting the benefits of the oils without having to dilute it with water. I have had my diffuser several months now, and use it regularly. I recently purchased one for my daughter, and a couple of friends. Everyone loves it!

Thumbnail of user dalec212
1 review
0 helpful votes
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January 16th, 2020

The diffusers they sell are of the highest quality on the market. I have used mine continuously for almost 2 years now. They have outstanding customer service and easy to contact. I would recommend Organic Aromas to meet the use of your essential oils.

Tip for consumers:
Great customer service. The best diffusers that are sold on the market.

Products used:
Magnificent - Nebulizing Diffuser

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexp595
1 review
2 helpful votes
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May 13th, 2020

I first discovered organic aromas a few years ago based on a recommendation from a friend. I decided to give them a try and purchase a defuser. This thing is AMAZING! The quality and oil delivery is outstanding. If you're considering an essential oil defuser please give this company a try. You will not be disappointed

Tip for consumers:
Just purchase already. You won't be disappointed

Products used:
Raindrop defuser

Service
Value
Shipping
Quality
Thumbnail of user tomk448
1 review
0 helpful votes
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June 21st, 2019

This is exactly what I have been looking for years and years! (I was looking for non-plastic aroma diffuser for years- I could not find one in the UK) I asked a lot of question before my purchase - the staff answered me everything -very friendly and knowledgeable. It was my first purchase outside of the UK, but everything went so smooth and prompt. I was impressed. The package was fabulous, well packed and beautifully organised each item. The diffuser was beautifully crafted and designed, and quiet. I LOVE THIS. I have already started feeling more positive by using this every day. I would recommend Organic Aromas to absolutely everyone who needs an aroma diffuser.

Thumbnail of user karolinad6
1 review
0 helpful votes
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September 25th, 2019

Organic Aromas nebulisers are absolutely new level of aromatherapy. They are very aesthetic. I was surprised how well the colourful lamp looks like when it is on (I was convinced I am not going to use it until I have tried it). The most important that they are made from glass not from plastic. Essential oils are not being diluted or heated in it and thanks to that they do not loose any of their healing properties.

Thumbnail of user surbhim1
1 review
1 helpful vote
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June 28th, 2019

They make most beautiful diffusers. The owner is very responsive in answering all the questions and very respectful. The delivery of the products was really fast and the owner made us very happy with great products and services. We bought raindrop, opulence diffusers.

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Chad P.

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