• Ouku

Ouku

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Overview

Ouku has a rating of 4.0 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ouku most frequently mention customer service.

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 53.1%
Positive
17
Neutral
1
Negative
14
10
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How would you rate Ouku?
Top Positive Review

“Definite 5 star”

Robbin W.
10/6/24

Absolutely thrilled with my experience on Ouku's website! From the moment I landed on their site, I was impressed by its sleek design and user-friendly navigation. It's easy to find exactly what you're looking for, thanks to the well-organized categories. The variety of items and styles available is outstanding. Whether you're looking for trendy apparel, home decor, or unique accessories, Ouku has it all. I found so many options that suited my taste perfectly! What truly sets Ouku apart, though, is their customer service. I had a few questions about my order, and the support team was incredibly responsive and helpful. They went above and beyond to ensure I was satisfied with my purchase. Overall, I highly recommend Ouku for anyone looking for high-quality products and an excellent shopping experience. I'll definitely be returning for more!

Top Critical Review

“Warning!”

Lisa C.
9/21/24

WARNING! DO NOT ORDER FROM THS COMPANY! Took two weeks to get the items I ordered! Material is cheaply made and quality very poor. I asked for a refund, and was told that I only had seven days to request a refund. Their website says 14 days. I had contacted them on day 12 as I went on my vacation and once I got back from vacation, wanted to return the items. Be careful when choosing to order from them. Refund.

Reviews (104)

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customer service (16)
Thumbnail of user jamesm10923
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

There are many shopping platforms out there but you can never know which one to trust. I come across Ouku and started using them for a good couple of months by now, and I must say, it's a game-changer for men's fashion! The app offers a wide variety of clothing, accessories, and shoes, making it super easy to find exactly what I need. Not only the mens stuff but they literally have everything you may be looking for.

What I love the most is the quality of the products. Everything I've purchased so far has exceeded my expectations. The prices are also very reasonable, and there are frequent discounts and deals that make shopping even more enjoyable. Plus, the delivery is fast, and customer service is always responsive.

I am writing this review for people out there looking for a reliable platform but don't have a lot of time trying various platforms. I would definitely recommend Ouku for everyone.

Thumbnail of user robbinw35
Robbin W.
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Absolutely thrilled with my experience on Ouku's website! From the moment I landed on their site, I was impressed by its sleek design and user-friendly navigation. It's easy to find exactly what you're looking for, thanks to the well-organized categories.

The variety of items and styles available is outstanding. Whether you're looking for trendy apparel, home decor, or unique accessories, Ouku has it all. I found so many options that suited my taste perfectly!

What truly sets Ouku apart, though, is their customer service. I had a few questions about my order, and the support team was incredibly responsive and helpful. They went above and beyond to ensure I was satisfied with my purchase.

Overall, I highly recommend Ouku for anyone looking for high-quality products and an excellent shopping experience. I'll definitely be returning for more!

Thumbnail of user stefanijab1
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I recently ordered some clothes for my vacation from Ouku, and I'm honestly so excited about it! The women's clothing I got fit really well, and quality was way better than I expected. The fabric feels great, and everything looks just like the pictures online.

Shipping was super quick too – I got my order in just a few days, which was awesome. I was so happy with everything that I told my husband about it, and he ended up finding some really nice stuff in the men's section too...

Overall... I'm really happy with my experience and will definitely shop with Ouku again! Highly recommend!

Thumbnail of user bettyb1604
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I recently purchased a dress from Ouku, and I couldn't be more thrilled with my experience! From start to finish, everything was fantastic. The website was incredibly smooth to navigate, making it easy to find exactly what I was looking for.

The customer service was exceptional. They were prompt and helpful with my questions, which made the shopping experience even better.

When my dress arrived, it exceeded all my expectations in terms of quality. The fabric is beautiful, and the fit is perfect! I received so many compliments when I wore it out.

Plus, the shipping was super fast, so I didn't have to wait long to enjoy my new purchase. I highly recommend Ouku for anyone looking for stylish, high-quality clothing!

Thumbnail of user kavitas72
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I recently shopped at OUKU and I couldn't be happier with the experience!

First off, the website is incredibly user-friendly, making it easy to browse and complete my purchase. The payment process was smooth and hassle-free. I ordered a dress, and not only was the shipping super fast, but the quality of the dress was top-notch. It fits perfectly and is both stylish and a true style statement!

What really impressed me, though, was the customer service. I needed to change the size after placing my order, and they handled my request with swift and timely responses. Their support team was incredibly helpful and took great care of everything.

All in all, OUKU offers amazing value for money with high-quality products and fantastic customer service. I'll definitely be shopping here again!

Thumbnail of user josum12
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I just received my jacket from Ouku, and I couldn't be more thrilled! The design is absolutely stunning—better than I imagined from the photos. The fabric feels premium, and the attention to detail is incredible. It's the perfect balance between style and comfort, and I've already received several compliments!

The fit is spot on, and it feels as though it was tailored just for me. I was also impressed with how quickly it arrived, and the packaging was top-notch to ensure it stayed in perfect condition.

This jacket has quickly become my favorite piece in my wardrobe, and I will definitely be shopping at Ouku again. Highly recommend!

Thumbnail of user juliap782
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I am absolutely in love with Ouku's clothing line! There are so many clothes to choose from. Their collection is filled with chic and trendy pieces. The items are so versatile and easy to mix and match. The quality is fantastic, and I love that their clothes are not only stylish but also comfortable to wear. I've received so many compliments on the pieces I've purchased for myself. I can't wait to buy more.

Thumbnail of user lisacaudle0726
1 review
0 helpful votes
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September 21st, 2024

WARNING! DO NOT ORDER FROM THS COMPANY! Took two weeks to get the items I ordered! Material is cheaply made and quality very poor. I asked for a refund, and was told that I only had seven days to request a refund. Their website says 14 days. I had contacted them on day 12 as I went on my vacation and once I got back from vacation, wanted to return the items. Be careful when choosing to order from them. Refund.

Thumbnail of user sitejabbers7
SITEJABBER S. – Ouku Rep

Dear customer,

This is Megha, supervisor of customer service, Ouku.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Thumbnail of user tylera449
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I've been using the Ouku app for a while now, and overall, I've had a really positive experience. The app features a fantastic selection of trendy, affordable clothing, particularly geared toward casual and athletic wear. I love how easy it is to browse through various categories, whether I'm looking for a comfortable outfit for the gym or stylish pieces for everyday wear.

One of the things I appreciate most about Ouku is the frequent discounts and promotions. It feels great to snag good-quality clothing at such reasonable prices. I've placed several orders, and while most items arrive in a timely manner, there have been a couple of instances where shipping took a little longer than expected. However, the quality of the items has consistently impressed me, making the wait worthwhile. The fabrics are soft and comfortable, and the designs are trendy yet practical.

Customer service has been helpful when I've had questions, and I've found the return process to be straightforward. Overall, I highly recommend Ouku for anyone looking for stylish and affordable options. It's become one of my go-to shopping apps, and I'm excited to continue exploring their collections!

Thumbnail of user gilliet3
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I was hesitant at first ordering online, but shopping with Ouku has put my mind at ease. I had an issue with my first order not being what I expected but Ouku rectified the situation immediately and I have since placed several more orders. I have ordered Beautiful shirts, pants, shoes and siuts from the company. All I can say is to be sure to note the size chart for each product befor ordering.

Thumbnail of user andrews3541
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I stumbled upon this website while looking for a "Clint Eastwood - Got To See The World Before It Went To Sh__" T-Shirt. The prices were much better than others I looked at, so I ordered that shirt for myself and my sister, along with another dress shirt I found that looked great. I have been shopping on the website many times since then, as they always have great looking merchandise at great prices. I would highly recommend "OuKu" to everyone looking for stylish, up-to-date products at a great price.

Thumbnail of user darm16
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Not a great experience but Good. The clothes are of a mediocre quality. They are in my opinion overpriced for what you are getting. The linen is very light and suitable for warm weather. The stitching isn't great and a lot of loose threads evident in what I bought. Overall 3 stars out of 5. I deducted 2 stars as the delivery is expensive and orders can take 3 to 4 weeks to be delivered as in my case.

Tip for consumers:
I think it’s okay and while I probably won’t use again I would still recommend others to try it

Thumbnail of user valdirt
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I bought shorts and shirts from Ouku and I really like the fabric. The shorts came larger than I expected, contact the costumers support for exchange and I got a reply right away with instructions to return. I paid for the return and they said they will reimburse me but I told them to not worry about.
And before my return got there I received a confirmation that the exchange was on my way.

Thumbnail of user olesyak6
1 review
1 helpful vote
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February 16th, 2024

I ordered a men's jacket XL, shoulder width 106 cm. The jacket arrived, it says XL, but in fact it is very small, it looks like size S. I measured it at the shoulders with an interference fit of 98 cm. So I'm thinking of sending it back or just giving it to someone. It's very disappointing, but I I was waiting so much, I wanted to give a gift to my husband. Need to buy on trusted sites, and not where there are tempting prices.

Thumbnail of user sitejabbers7
SITEJABBER S. – Ouku Rep

Dear customer,

This is Megha, supervisor of customer service, Ouku.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Thumbnail of user fyffeh
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

I ordered the wrong size. Ouku credited me right away. The clothes looked like their pictures and fit perfectly. My partner looks amazing in the linen pants and shirts.
Ouku was quick to resolve any issues.

Thumbnail of user pietrod25
2 reviews
0 helpful votes
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May 10th, 2024
Verified purchase

Good experience with them, good guest service and good product choice

Thumbnail of user frankd1554
1 review
1 helpful vote
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November 10th, 2023
Verified purchase

I found this website with nice items and good prices, and I would to test it. The item was delivered in the time explained, and really nice and good fit (I followed the size guide as suggested).
I found a similar item for 2 or 3 times the cost elsewhere. For sure suggested, I'm adding new items for new order

Thumbnail of user paoloc81
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

Excellent service and good value for your money. In despatching they may sometimes be a little longer than optimal, but overall very satisfaying. They have a very clever attitude (policy) should something go wrong with your order.

Thumbnail of user davids11075
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

The descriptions match the article received and, although sizes vary immensely from article to article, once you figure it out, it works. I'm not a fan of everything synthetic but it's ok. My biggest complaint is I thought I was getting home delivery but it is delivered to a location nearby, although I did not choose it

Thumbnail of user vitalikb
1 review
0 helpful votes
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October 19th, 2023
Verified purchase

I appreciate the professional and excellent work done to help me. I am completely satisfied with the quick resolution and service I received. Sample words "Customer Service"... I liked everything I ordered and look forward to more.

Thumbnail of user stefanijab
1 review
1 helpful vote
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October 20th, 2023
Verified purchase

I recently got some fab women's golf gear from OUKU and rocked it at a tournament... The clothes were comfy, looked great, and had me feeling like a pro on the course! Super happy with my purchase - OUKU nailed it!

Thumbnail of user stevenm198
2 reviews
0 helpful votes
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August 8th, 2023
Verified purchase

I have ordered several items from this company and have not been disappointed at all. Every item has been as advertised. They have quality merchandise at great prices. I will continue to order from this company in the future.

Thumbnail of user hermesm7
2 reviews
1 helpful vote
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October 20th, 2023
Verified purchase

Recently purchased several golf shirts from OUKU, and I couldn't be happier. The quality of the shirts exceeded my expectations. Not only that, but the delivery was lightning fast, and when I needed to exchange one, their customer service was quick and efficient. I got the replacement in no time. A fantastic experience from start to finish!

Thumbnail of user josum5
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

I recently purchased a pair of shoes from Ouku and I was blown away by the experience. The website was easy to navigate and the checkout process was seamless. I received my order within two days and the shoes were exactly as described. Overall, I had a great experience shopping online with Ouku and I would definitely recommend it to others.

Thumbnail of user orhano7
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Wonderful pants. I wear all day and all week. Very comfortable and fantastic maybe bombastic.

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4.0
104 reviews
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