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Ouku Reviews Summary
Ouku has a rating of 3 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ouku most frequently mention and poor quality.
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I have now had 2 orders from OUKU. For both the quality was pretty ok -not outstanding but their value for money is outstanding.
The website is very good and tracking info etc helpful. The marketing is very clever and I have just made a third order.
Lieferzeit Ok. Sehr schöne Ware, werde wieder bestellen, kann den Shop nur empfehlen
Poor quality, poor materials, skimped sizing and an appalling experience to return to Singapore. I settled for 40% of my money back and gave the shirts to charity, an expensive mistake. Avoid
J'ai fait plusieurs commandes des vetements, des chaussues etc...ma seule déception el en plus c'est de ma faute car j' ai voulu prendre une taille au dessus helas trop grand
I ordered a jacket based on the image of that item hosted on the OUKU site which suggested that the garment was well made and of natural fabrics. The item that arrived was completely made from nylon and although similar in color, was obviously not what I was expecting. It was only after this experience that I found OUKU on scam alert sites and realized my mistake. You have been warned*
I found this website with nice items and good prices, and I would to test it. The item was delivered in the time explained, and really nice and good fit (I followed the size guide as suggested).
I found a similar item for 2 or 3 times the cost elsewhere. For sure suggested, I'm adding new items for new order
The customer service representatives at OUKU provide outstanding service. When I submitted a request, it received a prompt response in a very short period.
Terrible quality, the clothes are nothing like the advertised photos, I purchased several shirts and wouldn't be seen dead in any of them.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
The descriptions match the article received and, although sizes vary immensely from article to article, once you figure it out, it works. I'm not a fan of everything synthetic but it's ok. My biggest complaint is I thought I was getting home delivery but it is delivered to a location nearby, although I did not choose it
An easy company to do business with who sells an interesting range of clothing. Recommended.
Very happy with service and products, speed of delivery and the app in general.
About order No. *******
Shirt was supposed to be made of linen, not a strange fabric. No info where shirt was made, by whom, how to wash it... for me OUKU are thieves. Original order + what I received are attached
Good morning,
Sorry to bother you.
We found your order 10851348 and contacted you via ticket ID 101840849.
We are waiting for your answer.
Cordially
OUKU
I recently got some fab women's golf gear from OUKU and rocked it at a tournament... The clothes were comfy, looked great, and had me feeling like a pro on the course! Super happy with my purchase - OUKU nailed it!
Recently purchased several golf shirts from OUKU, and I couldn't be happier. The quality of the shirts exceeded my expectations. Not only that, but the delivery was lightning fast, and when I needed to exchange one, their customer service was quick and efficient. I got the replacement in no time. A fantastic experience from start to finish!
I recently purchased a pair of shoes from Ouku and I was blown away by the experience. The website was easy to navigate and the checkout process was seamless. I received my order within two days and the shoes were exactly as described. Overall, I had a great experience shopping online with Ouku and I would definitely recommend it to others.
I appreciate the professional and excellent work done to help me. I am completely satisfied with the quick resolution and service I received. Sample words "Customer Service"... I liked everything I ordered and look forward to more.
Items received do not match items on website. Material is different, style is different, color is different.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
I've used a lot, and quality of the products are great t shirts tops shoes tracksuits etc what I bought very good value and quality fantastic.
Love the prints on t shirts electronics great too
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service