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Ouku has a rating of 4.0 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ouku most frequently mention customer service.
This company responds to reviews, but usually not within the first month
Absolutely thrilled with my experience on Ouku's website! From the moment I landed on their site, I was impressed by its sleek design and user-friendly navigation. It's easy to find exactly what you're looking for, thanks to the well-organized categories. The variety of items and styles available is outstanding. Whether you're looking for trendy apparel, home decor, or unique accessories, Ouku has it all. I found so many options that suited my taste perfectly! What truly sets Ouku apart, though, is their customer service. I had a few questions about my order, and the support team was incredibly responsive and helpful. They went above and beyond to ensure I was satisfied with my purchase. Overall, I highly recommend Ouku for anyone looking for high-quality products and an excellent shopping experience. I'll definitely be returning for more!
WARNING! DO NOT ORDER FROM THS COMPANY! Took two weeks to get the items I ordered! Material is cheaply made and quality very poor. I asked for a refund, and was told that I only had seven days to request a refund. Their website says 14 days. I had contacted them on day 12 as I went on my vacation and once I got back from vacation, wanted to return the items. Be careful when choosing to order from them. Refund.
YOU OFFERED ME I WILL GET THE JACKET I BOUGHT IN FEBRUARY 2024, AT THIS MOMENT I HAVE NOT RECEIVED IT
The two items arrived ok, 2 separate deliveries. Printed t/Shirt was well made with the print clear and sharp. The black stand neck top was also well made and finished. Satisfied with my purchases.
Pictures of products listed in Ouku look soft, warm, comfortable, plush and well made. What you get is very cheap, thin nylon product that I would not be seen wearing. So disappointed.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
The customer service representatives at OUKU provide outstanding service. When I submitted a request, it received a prompt response in a very short period.
Had one order not show up and the guys from Ouku were nice enough to refund half my purchase price! They didn't have to do that, cause it wasn't even their fault, it got stolen right off my old porch. All the products that I've bought have gotten great comments from my friends and the watering hole I frequent. Wish the shirts sizes were a little wider in the shoulders for the US Market (I now buy their 4X size when available) and I can rarely buy the footwear as it stops at 10&1/2 on US sizes and most US shoe sizes for my wide flat feet start at 11-12&1/2. Really unique designs on both the shirts and the pants to fit any sensibility today. Once washed they don't shrink, keep the designs colorful after a few washes, & stains come out easy. The fabric is lightweight and dries easily, making it perfect for the deep south weather here in Savannah GA. Really like my new clothing outlet online, ya have to be patient on the shipping, but well worth it for what ya get, even like the electronics and jewelry that I've purchased there, and I'm not a jewelry kinda guy.
Terrible quality, the clothes are nothing like the advertised photos, I purchased several shirts and wouldn't be seen dead in any of them.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
I thought the site was easy to use and the prices were great. Quality of the clothes was very good and shipping was appropriate. Very satisfied.
Items received do not match items on website. Material is different, style is different, color is different.
Dear Customer
We apologize for the inconvenience you had while you shopping with us, at OUKU we strive to give our customers a better experience.
We would like to offer you a solution that is satisfactory for you, to help you further with your demand, But unfortunately, we couldn`t proceed without your order number, would you be so kind to provide us with an 8-digit order number starting with 10 so we can help you further? Or provide the recipient's name on the shipping address so we can locate your order. Your reply will be deeply appreciated.
OUKU customer service
Unable to add product review with photos. Keeps giving me error. Without photos, I can submit review
Good morning,
Sorry to bother you.
We found your order 10286579 and contacted you via ticket ID 101740932.
We are waiting for your answer.
Cordially
OUKU
I bought a swim brief and I found it very nice, comfortable and of good fabric. The price was cheap and the delivery as expected.
Past service and very prompt customer service.
The follow-up on the issue is also much appreciated. The coupon issued is just a breeze.
To date I have not been disappointed with the service I have received, the products are good and affordable.
I've seen a lot slower shipping from other places, and I've seen a lot faster shipping. It's not terrible. They keep you updated.
Checked the sizing charts,ordered the shirts,got the shirts delivered,shirts matched the sizing,job done,no drama. Very satisfied. Cheers,Bladesman.
Estoy muy contento porque mi pedido llegó en tiempo y la calidad de la ropa es muy buena
Muchas gracias
An easy company to do business with who sells an interesting range of clothing. Recommended.
Very happy with service and products, speed of delivery and the app in general.
Fantastic. Really Great Value, and superb quality.
Items arrived good quality and good fit, speedy delivery, well packaged
This is a great site for awesome fashion wear great service
The price and quality were good. Arrived on the time promised.
All is excellent! Price, delivery and quality of the goods!
Excellent service from start to finish will be back thanks
Not all products as desired compared to advertised, however great and prompt customer service
Gain trust and grow your business with customer reviews.
Dear customer,
This is Megha, supervisor of customer service, Ouku.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service