OurFamilyWizard

-CUSTOMER SUPPORT ANSWERS IMMEDIATELY AND IS PATIENT WITH PARENTS LIKE ME WHO ARE COMPUTER/APP/IT DEFICIENT!
-TELLS YOU WHEN YOUR COPARENT READ THE EMAIL
-GROUP TEXT WITH CLINICAL TEAM MEMBERS LIKE CHILD THERAPIST, FAMILY THERAPIST, AND ATTORNEY AT NO ADDITIONAL COST TO YOU THE PARENT OR THE CLINICIAN.
-CHEAPER THAN $450 HOUR LEGAL FEE AND $400 HOUR PARENT COORDINATOR TO COMMUNICATE
-GREAT IN DEMONSTRATING ABUSE SUCH AS THOSE EMAILS AT 2 AM "COMMUNICATING A NO SHOW FOR PARENTING TIME OR SWITCH IN PARENTING SCHEDULE.
-NO ISSUES ATTACHING IMAGES SUCH AS OLD EMAILS FROM OTHER PLATFORMS LIKE YAHOO OR VERIZON TO PROVE CONFLICTING HISTORY OF COMMUNICATION/INFORMATION
-TIME STAMPED AND GPS COORDINATE FEATURE USED FOR ARRIVAL TIME FOR PICK UP AND DROP OFF. THE CONTROLLING PARENT WHO MAKES HIS OR HER OWN HOURS HATES THIS FEATURE.
-NO MORE HAVING EX INTERFERE WITH EMAIL SUCH AS GOING TO JUNK MAIL SUDDENLY, EMAILS BEING TAMPERED WITH, DELETED, MODIFIED.

I CAN NOT HELP BUT THINK THAT ALL POOR REVIEWS ON THESE SITES FOR OUR FAMILY WIZARD ARE FROM THE CONTROLLING PARENT WHO NOW HAS TO BE ACCOUNTABLE DUE TO THE STREAMLINED RECORD KEEPING OF WRITTEN COMMUNICATION. I AM LOVING THIS PLATFORM SO FAR.

This wretched site offers all the right options for a seasoned parental alienator to do their best work. Not getting what you want? ADD the child to witness all parental interactions regarding custody, if a good parent just wants to opt out of the abuse as OFW does nothing during back and forth interactions and not re-up their subscription... that right is also taken away by OFW allowing the rotten coparent to reup a subscription for a year allowing an alienating parent to maintain both accounts and not communicating on any other platform, using missed communications as a reason for no drop offs and no visits for the victim. The children take a front row seat to this whole thing. OH!, and anyone else want to join the fight and silently witness every single interaction each parent has without one or the other even knowing? OFW offers that too. An entire Christmas was enjoyed solely by a parental alienating mother, who told her children their father was not interested in seeing them, not mentioning she had turned her alerts off and reported to the father after new years that OFW malfunctioned. But almost a year later we are almost over this in therapy sessions. But this father is not able to cancel his subscription to this jacked up manipulators paradise... she resubscribed for us! Let the abuse go ON!

Atrocious customer support, as several users have attested.
E-mails are printed in font far too small, and cannot be adjusted in Firefox, only in Chrome, and with custom toying. Threads cannot be printed in chronological order, only in reverse, even if one alters the Date function.
Phone call for help resulted in a peremptory, rude, insulting woman.
Second call was very good, thanks to a fellow named See ("C").
But e-mail to report both calls would not go through: ten times rejected with message: "CAPTCHA validation error: unknown CAPTCHA session ID. Contact the site administrator if this problem persists."
Three hours of my morning wasted, with problems still unresolved, and no way to report.
Here is my message which their site refused to deliver:
"Called this morning for help with printing at 8:03 CST. A woman at Customer "service" was extremely rude, peremptory, interrupted repeatedly, was condescending, and assumed the problem was that I was "unaware" of options. That's right - blame the customer for a very poor site design.
When I asked to speak to a supervisor, or to be connected with another person, she said that wasn't possible. "Just call back, and I won't answer," she said.
I did call back, had to wait several minutes, but then received help from See ("C"). He was very patient, professional and friendly - everything the first person was not. See was exemplary, and should be training other members, while the previous person should be reprimanded for egregious service.
After using your site for over two years now, I have to say it is not "User Friendly". There needs to be an adequate Help section, and more print options - especially printing a thread in order: no matter what I adjust in dates, the messages print in reverse chronological order.
Considering what we pay for this service, your site is woefully inadequate. I don't have any trouble with other services, only yours. I would never recommend the quality of your service to someone, until I see a serious response to these problems."

Our Family Wizard is likely another tool developed by lawyers, for lawyers. It dissuades adults from having face to face interactions about something that, likely, isn't too important. Their children. The court has ordered me to use it, even though I went to court as the plaintiff against my wife for violating our custody order. Now she violates our interim custody order as well, endorsed by the court, in her actions. This app or program actually dissuades adults from acting like adults and speaking to one another in an adult fashion. That this is endorsed by courts, lawyers, behavioral professionals or anyone clear thinking for that matter is an indictment on how far humanity has swayed from actually being able to have face to face interactions. It's mere existence is problematic. Social media forums, in general, are to exist to supplement communication, not take its place. If possible I would file suit against this company for being an accessory to the destruction of my relationship with my children. It's an abomination and that I was forced to pay for it is yet another criminal act perpetrated by those I look to for equality and justice. Communication about one's children isn't supposed to be litigated, or mitigated. It is supposed to be "in the best interests of the children." OFW provides kickbacks to municipalities that choose to utilize this website. There should be a class-action suit filed against this company for anti-trust law violations. Despite being a victim of parental alienation syndrome I am the one ordered to this site with the threat of incarceration. Since I was left I have been called 'defendant, obligor, and non-custodial parent', all of which are inaccurate and defamatory but no lawyer would take my case as they are in on the family court corruption. This site is garbage. Everyone who works for this company should be ashamed of themselves. They facilitate the chasm that exists between two people that should not be encumbered by anyone. When they are shut down I will do a cartwheel.

As someone dealing with a high-conflict divorce and co-parent, I had high hopes for OFW. Having a tool that allows scheduling, payments and documented communications all on a single platform is a great idea. Unfortunately, while OFW addresses these goals, it does it so poorly as to be of little to no actual value.

From a purely technical standpoint, this service is terrible. The platform is outdated, and the user interface makes completing even the simplest of tasks unnecessarily complicated and difficult. I would totally expect this to be a free app or some coding student's first college project from 1999, just based on how bare-bones and riddled with operating problems it is. The exorbitant cost for the service is definitely not reinvested in bringing the platform up-to-date, or making it more stable and user-friendly.

The worst part is that customer service and tech support seem to only offer canned generalizations instead of actual solutions. You tell them a feature has a replicable bug, or that a process has a template/form assigned that does not actually provide space for the information needed, and they respond with an irrelevant spiel about how many other great features the service supposedly offers. What good are more features if they aren't in good working order?

OurFamilyWizard would do well to invest in some UX testing. As it stands, there is absolutely no value to this service that is not well exceeded by a ton of FREE co-parenting and general-usage organization apps out there. Unfortunately, the company has no incentive to make improvements when courts continue to order it be used, whether it works well or not.

In short, if you're ordered to use a communication service, check with the mediator or judge to see if you can use one of the newer, more reputable free co-parenting apps out there instead. And if you're fortunate enough not to be ordered to use OFW specifically, by all means, avoid it. The value just isn't there.

They need to have monthy plans. I have three months left before my child turns 18 and i had to pay 119$ to write 1 message.