OurFamilyWizardReviews 111

OFW is terrible:: US$100+ per year for a 3rd rate TXT/email service.: Failed to send basic notifications telling me I had messages.: Missed messages led to police and lawyer involvement.: OFW's management of this debacle was despicable- ducking my communication, blaming my device (which gets notifications from every other FREE app), keeping my money and offering no satisfaction of any kind. * If Family Court / your ex are pressuring for OFW in your order, print these reviews as evidence OFW is one to SERIOUSLY AVOID

This app service was forced on us by the court.
No phone or calling system and customer service is rude

We have not used Our Family Wizard since 2021. We just found out that they keep taking our money from us. They took $144 in January 2022 and January 2023. The only reason they didn't get it this year, 2024 is because we have new bank cards. You don't, in good conscience, take money from people if they aren't using your services. We did not know we were giving them permission to access our account still! The manager, Mitch does not return my emails or phone calls regarding this matter. It is very frustrating and I believe we will not get our money returned. It's just not right to keep taking money from people when they do not use your service. People, if a Judge or Referee want to force you to use this service like we were, please beg them to find something different. Please DO NOT give Our Family Wizard your money! They only care about the money, not you!

OurFamilyWizard (OFW) Headquartered in Minneapolis, MN, does not provide a way for you to delete your data and protect you and your families privacy.

After I reviewed OFW's policies and procedures on their website, I emailed their support directly as I have done in the past for other companies, to request them to delete my account and the data within. I informed them that I do not have any pending legal reason that they would need to hold onto the data and offered to sign a legal affidavit stating such as well. They refused to comply with my request. Didn't ask to verify my identity, or anything of reasonable path of confirming my identity either.

Also, their tool does not offer Multifactor Authentication, Passwordless auth tokens, or SMS push, email push tokens, etc to validate your account. This is a big problem if your coparent is allowing other people to sign in as them and send you responses (Which happened to me.). My coparent's account had 4x the number of usual logins.

As an individual that works in the cyber world; a company that won't comply with a deletion request that doesn't have a legal reason to resist is very alarming and concerning for me.

If you live in a state that provides data deletion protections, you may need to seek legal assistance and take them to court.

If you want to endure a year of your ex planting messages in here to make stuff look the way they want it...then go ahead sign up for this.

No one is going to look at it...original messages and replies aren't automatically sent in extracts, you have to check the box for replies or select the reply...so gaslighters can cherry pick messages to forward to the court/their attorney so you can spend $250/hr to send to your attorney so they can send to their attorney and the court to clear up the garbage.

Figured it out...lawyers must've written this app

The judge made us use this due to my x keeps harassing and lying. Well now I get to be tormented with this app and no one cares or sees it. The judge never looks at it or the gal or court house. My x can change your holidays to make it look like their own and call the cops to say you took their day. It's just another way for the courts and this app to make money.

Very poor usability. Very expensive. Search function hardly works. Full of useless features that don't add any value. Stay away.

Constant glitching, freezing and error messages, very slow. Even though my iPhone is new and everything else works great on it except of OFW (oh, friggin worst).

First the APP sucks (maybe you can use tone meter on that), stalls, does not upload, log outs, facial recognition issues, list goes on and on. Customer service is horrific. They advertise 1 GB on all accounts. That is only 1 GB for first time user. Not only do I pay $110 for crap app, now every year I need to pay more for GB space, increasing yearly, SCAM. Why, because you cannot archive or offload messages from the prior year subscriptions. I am on year 3 of this APP and if I am on it for next 3-5 years, I will be paying nearly double for space year over year. Apple charges.99 or $12 a year for 50GB, you all want charge $32 for 5GB or $58 for 10gb? Absolute sham and complete kickbacks to legislators, judges, court rooms. You all are worst app and my ex and I are so fed up we are in agreeance on something. We will not be using you all next year. Absolutely, disgrace of company and product.

I am pretty upset with the communication with this company. I've reached out multiple times and about a month later got a response which was not helpful at all. My coparent requested through court to use OFW as a form of communication and once I signed up, she refused to use it. So I spent a little over $200 for nothing, and I explained my situation multiple times to this company, asking for a refund and all the responded with was that I was past the 30 day refund policy.

The top critical review just about said it all, as have some others. If you feel you need to spend money to receive abusive rants with someone who wants to formalize verbal abuse here, by all means, sign up! Guess what, the court doesn't care unless your ex is threatening overt harm. If things are really dire/high conflict, but your kids are basically ok outside the strain caused by toxic adult communication, it's a parallel parenting plan you need, not OFW.

My exhusband and I were ordered by the court to use the parenting app in our parenting agreement. I paid 119$ for a year which is the only way they offer their service. I wrote one or two messages. But my exhusband never even purchased the service! They wanted 119$ from both parties before we even tried their service. My exhusband died 3 months later. I forgot about the service until they had the audacity to charge for a 2nd year of a service I never used! Since I never was able to utilize the application I expected the company would understand and issue a refund. They have not. Apparently they lack integrity. If someone never even had a chance to participate with another parent in the app why would it be fair to charge them. Its a "parenting app" and i couldnt participate even though i paid because he never joined! I have contacted the better business bureau hoping they can help.

When you know that you don't have to actually do anything to get clientel because the court system will order you to, why would you do a good job? The entire existence of this company is to profit off of screwed over fathers by a system that believes every word that comes out of someone's mouth as long as they are a woman. The fact that the founder of this company is a man is beyond disgusting. What a cuck. I cant tell you not to use this product because the courts will make you but I can tell you to bash this app and it's founder relentlessly and that's exactly what you should do. Father's have very little rights in this country...one of the main reasons I'm done having kids...but at least we still have the first amendment...for now.

The smarmy, dissembling customer service representatives responding to the criticisms on this website (and failing to handle the complaints of this company's customers) should be embarrassed and seek out worthwhile employment.

From stealing my money and applying it to some stranger's account then claiming to be unable to find the transaction, to canceling my paid-up account (on which I made a SECOND payment to stay current), to the obviously false marketing-department fantasies they parade on manipulable review sites, to their extortionate business model, this is nothing but a bunch of crooks feeding off struggling and broken families. No one working for this company has the capacity to feel appropriate shame or moral opprobrium, or they wouldn't be working there.

The idea behind this website is idiotic on its face. It saves your e-mails for you. You know what else saves your e-mails for you? YOUR E-MAIL SERVICE. All of the site's other features are of course also garbage in comparison to freely available versions.

If you and your ex can cooperate, just do so. If you can't, and you think an app will help, you're the crazy one.

The expense tab is worthless. If you enter a valid expense, the other parent can reject it and the expense is removed from what they owe. Or the other parent can mark that they paid it when they did not, and the expense is removed from their total due.
I have requested a report that shows the total expenses no matter what the other parent does on their end and for the report to show how the other parent marked the expense.
Our Family Wizard customer service does not respond to any emails and when you call, they are rude and do not listen to what the request is about.

Fantastic app, has all the features you need in one place, messaging, calendar, document section.

Ex was constantly trying to confuse and overcomplicate communication but using multiple platforms i. E. texts, whatsapp, email. This pulls it together into one place, he cannot hide from the mistakes he keeps making now. Whilst it doesn't stop an abusive ex from saying un true and nasty things (why do people think an app would change their ex's personality?), it does log it nicely so that my lawyers can see everything and should anything go to court, it will be easy to prove.

OFW feels like a website transported straight out of the 1990's, or to be generous, perhaps the early 2000's. Functionality (or lack thereof), feel, bugs, inconsistencies, and un-intuitive features (extreme un-intuitiveness!) remind me of all the fun (and pain) of my internet experiences growing up in the '90s and as a young adult in the '00s. There are a million times I wish there was a functionality of some type, and I think, "gosh, the software engineers ought to be able to solve this one very easily, after all, it's 2022!" And then I think, "And they're getting paid *how much money* every year from their massively expensive subscriptions?" Complete sham of a website.

I've got so many examples. One of the best is when selecting a time to start/stop and "event", the list of times, in 30-minute increments randomly starts somewhere in the day, so sometimes, the scroll list starts at 1:00 am, and other times 1:00 pm, and other times 7:00 pm. Adds about 3 layers of complexity onto picking a time, completely needlessly—even for an early 21st century app.

Some time ago, OFW changed their appearance to a much worse scheme. Expensive. Limited storage for price.

First off I can't help to think that judges in a bunch of lawyers got together and made this app knowing that it's going to be court ordered and you cannot refuse it because if you do you will be out in contempt, I had to purchase it because I had children's to more than 1 mother who both like to team up on me and have the same lawyer and try to get me in trouble and try to take my kids away they haven't found a way to do it yet. So now I'm paying over $200 and change for this app, I don't even know what it does that only lets you have one babies mom wife or ex-wife or girlfriend or ex-girlfriend because trying to have two different accounts in log back-and-forth. Now on the other hand here's the thing when people are trying to take your kids away from you Just because they're butt hurt that we're not together or I have physical custody I'm good to my kids and I pay for them and I don't make any mistakes so to take my kids they have to falsely engineer mistakes like I'm abusive or blah blah blah I am very passive as far as bother them. They try to start with me daily and my end is me all day long my phone's usually quiet I don't say anything I'll let it go for $#*!ing decades but then they start to lie and try to take my children away stating a lie may he be on drugs for whatever it is you know the same old same old. So even though these women do not want to be on it either they hate me so much that they have to pay for this subscription, 2 women who absolutely hated each other because of how the others treated the other kids mind you and that's why we're not together because I won't let anybody treat my kids like $#*! they absolutely hate each other and each other's kids and they teamed up and sold them selves the devil. Goes to show there's no truth no morals and the judge and the lawyers that made this OFW getting rich off our back because these women and men let that system have too much power. But this app is really for those lying crybaby's who start $#*! and can't listen to the truth when you finally stick it out there.

£79 for what can be done via text or email - the only people this helps are the owners - should not be recommended by the court unless its free - hope they go out of business.