Overnight Prints

I primarily use ONP in the summer months & my clients are quick turn. There has been 1 hiccup here or there, but overall I'm quite satisfied with ONP. Great pricing, fast turn & easy to use website. I do however wish they would pay attention to their cutting a little better (regarding postcards) & also how they pack them. A little more care & this company could easily be one of the best print vendors worldwide.

We ordered business cards from Overnight Prints for several years. Cards were always delivered close to the scheduled delivery dates "Overnight" prints posts on their order page. The company offers faster delivery for customers who pay for fast delivery, with choices for specific dates one or more days apart.

The company advises in small print that delivery dates are estimates and offers to refund payments for missed delivery dates. But 45 days to deliver a job from Overnight Prints is unreasonable. We ordered another job and now, two weeks later after an order was scheduled for delivery, we're calling Overnight Prints. The pattern suggests they're backlogging orders and letting customer complaints drive production priorities.

This company cannot deliver what it promises at this time. It's help desk has taken an indifferent, officious tone toward customers who call for information about long delays.

Overnight Prints does excellent work, above and beyond any other company I've used. As a graphic artist, I use OP for every print job I'm hired for. The website is very easy to navigate and if you have a question, their online chat expert speeds right through your question with a solution. I have received more business since using OP and will continue to use them for every single project. You guys are amazing, and I appreciate the hard work and effort you put into each and every order. Even when speaking to OP directly (I was given my own special direct phone number; never have to leave a message!), their staff is knowledgeable, and if they don't know the answer they NEVER guess. They kindly put you on hold until they have a clear and accurate answer to your question. Fabulous company, outstanding staff! Couldn't ask for more.

I ordered 500 jumbo postcards to be printed and mailed by Overnight Prints using their mail service. The cards were to be personally addressed to the potential customer. Overnight Prints forgot to include the name of the business in the address line - an important component given the marketing message. To add insult to injury, they didn't want to offer a 'make good' on the important error. Further, the front of the card I received had a scuff mark across an important word. That was blamed on the USPS. Maybe true, but my company has mailed out 10s of thousands of cards and receives several postcards weekly from other businesses. None of those contained scuff marks. I'm fine with a company making an error as long as they stand behind their product. Clearly, Overnight Prints does not stand behind its inferior product. Avoid.

Customer Service is Horrible! Can't make a decision and refuses to resolve this easily by reprinting and reshipping! IT was $116. A job that they are kibbling over re-printing because the investigation from their shipping vendor has not come back yet! If I could review a Zero stars I would! BEen using Overnight prints for years and this is the first time I have had such a horrible experience. Doubt I will ever return or refer anyone else to this company.

I have used overnightprints for nearly a decade for both client materials and my small business. I find them very reliable and producing good quality prints. Great range of business card types from mini to sandwich cards. I've ordered flyers, tri-fold brochures and postcards and they always turned out good. The web interface is really cool, showing 3D preview of my uploaded designs.

I have ordered from OP in the past and had great results.

Something has changed in the intervening 3 years, this time was a complete fail from beginning to end. I will not bore you with all the details, but like others here, it was all about missing deadlines, horrible (non-existant) customer service and unwillingness to cancel order after if was abundantly clear they were not going to hit my deadline.

I've ordered from them for years after having a terrible customer service experience with a competitor. I've always been very pleased with their quality AND customer service. While tracking a recent order I found that half the order had been sent back by the postal carrier because the box got damaged. I had not received the package they reprinted immediately and sent new ones out that day.

I ordered posters for an event with 4 days lead time from the expected delivery date. Never arrived even after being 4 days late and when I called customer service they refused a refund and the agent literally told me:" Read the disclaimer delivery date is not guaranteed and some orders even arrive several weeks late. Absolutely refused any kind of refund and not even an apology. They could care less.

I paid extra to have my business cards overnighted the website told me that I will have them on a certain day... They're printing process was not even close as a matter of fact they are off by 2 weeks and that's that they are going on three weeks total. There is no phone number to speak to anyone. I requested a refund over a week ago and I feel like I've been ignored. You should never do business with this company. I'm going to stay with got print.

I ordered 50 business cards 17 days before I needed them. The expected delivery date gave me 4 days of buffer. For over a week the status online was "In Production" with the same expected date, but I was getting nervous, so I called to see if I should upgrade the shipping. I was specifically told that I should not change my shipping since that could delay my order, but not to worry. Long story short, of course they arrived a week late. Before that happened I emailed them to suggest a couple of ways they could makes things right. They simply pointed to the clause that said that expected dates are not a commitment. Also, their website sucks. The expected arrival date never changed, even after that date passed and the order was on it's way (with a shipping date from UPS). I will never order from these guys again until I don't need my order for a month or more. And even then, why should I give them my business after being treated poorly?

I paid for overnight shipping and to rush the order. They did neither. I contacted them and they stated they had an issue with their shear/cutting equipment. Once I finally received the order weeks later, both sets of cards came crooked. They refuse to do anything about it. STAY AWAY!

I ordered business cards and paid extra for next day delivery. They call themselves OVERNIGHT PRINTS! REALLY? Well long story short, my order should have arrived on friday. It is the following thursday and according to the site, the shipping label isnt even printed yet. They offered my free shipping once it arrives, which is cute cause they wont tell me when it will arrive. I dont want free shipping, i just want my order. I have a deadline. They dont deserve their own company name! Should be called, "whenever we feel like it prints!"

Zero customer service. I paid a lot of money to have my order shipped overnight. It was delayed 4 days, I emailed inquiring and received no response. I receive an email almost 3 months later asking me to review the company. The name is misleading, the UI is sub-par, and lack of communication is a total turnoff. Price is okay as long as you don't pay the extra shipping fees. Total ripoff. I want my money back for the overnight shipping but still haven't heard back from them. Very unprofessional.

I wouldn't recommend ordering from these folks for any reason. Honestly, my order was a disaster and it seems like this company is a mess now.

I've been a loyal customer since 2011, but they've really dropped the ball this time. I ordered brochures for an event and unfortunately, they had some technical problems on their end that they never told me about. As a result, the brochures arrived 19 days late and were in terrible condition. I missed the event I needed them for and had to get them printed locally, which meant paying for them twice.

I tried to cancel my order and get a refund, but I didn't get any response. The support I did get was from overseas, and it seemed like they couldn't really do anything to help me.

It's really disappointing to see my once-favorite printing company go downhill like this. I have a lot of printing needs coming up this year, but I'll have to look for another company because this one clearly doesn't care about its customers.

I ordered my business cards from them 2 weeks ago still haven't received it. I tried calling them asking for a refund and they simply replied NO because my order is stuck in transit. They keep saying the management will get back to me and they never did. I am stuck right now and can't even get my refund. Worst customer service I have ever seen in my life and will never order it from again.

Don't trust this company. I ordered business cards from them about a month ago expecting them to arrive in 2 weeks. Paid in full. They have now resended the order number and it doesn't show up on their website, and I waited on hold for over an hour with no one answering the phone. I also attempted to contact them through the live chat on their website. Which never received an answer either.

Everyone that sees my cards love them. I am happy with their work and the delivery. I have never had a bad experience here. I recommend them to anyone looking for make a card that looks special. After seeing some reviews I hope that those things were just a mistake. I have ordered from here many time and I have not had the problems other have spoken about.

Ordered business cards and paid for s specific day for arrival. They have been in my city at the carrier for 5 days but yet to be delivered. When I called Overnight all they ask me to do was be patient and they would check. I asked for them to reprint and send to me overnight but they said they can't do that. Even when i told them these were needed for a specific meeting that I would have had if delivered on time. I will never order from them again and advise no one else to as well.

Had I read the yelp reviews first I would never have wasted my money with overnight prints... the business cards sent to me were off centered when I sent a picture for there review there reply was careless offering a discount on my next order... as if I would trust to do business with them again... foolishness.

As a graphic designer, I used to use them for personal and professional purposes and refer others to them. NO more… their customer service phone number and "24/7 live chat" never work, and they reply two fulls weeks after you contact them by email (without an actual resolution, so you have to wait another two weeks after replying again). They messed up the rounded corners and the coloring in an order two months ago, and last month they delivered someone else's order to me. Weeks later, I have not received my order or any customer service assistance, which has caused a number of problems, including a huge delay in a mailing I needed to do and the added cost of having to order from another company while waiting for a refund (hopefully?) from here. STAY AWAY, it's not worth the risk.

Did not meet the delivery date they promised. Called customer service and spoke with a woman who barely spoke english. Tried to offer me an $8.00 credit. Do not use this company. They don'tlive up to their promises

If you want to get robbed then go with Overnightprints.

No information, no order received, and the price on products has skyrocketed wildly.

I'm told I cannot get a refund though my order still hasn't shipped. If it does it will be a month I've been waiting.

A reorder on a standard post card had the price jump 71%!

This company is the absolute worst.