OZSALE

Postage took ages, then the courier didn't leave package at address nor did they leave it at the post office across the road. Was sent back to warehouse instead.
After 3 weeks I finally got a reply saying I will get a refund but postage was lost & can't resend order again. And it's now all sold out. That was it!
No common sense where staff couldn't care less about the customer. Terrible service & no help available.

I accidentally doubled my order with OZSALE. I immediately tried to stop the order within seconds but Ozsale said they couldn't stop it. I have since been on to them via chat as this is the only point of contact. I returned one item at a cost of $14.50 and I'm still waiting for any kind of refund. Any chat I have now is just a repost of the same one they've sent me. I'm a pensioner and I can't afford to keep begging them to do the right thing. Don't shop OZSALE as you won't get any direct customer support.

They frequently post items for sale with deep discounts, once your order is submitted and paid for, they wait a week and cancel your order saying there is insufficient stock. If you visit their website again, you'll see the "out of stock" items are still available but for much more than originally offered. They then tell you that a refund will occur in 5 days, in the meantime they've hung on to your money.

I am extremely disappointed with my purchase of the Dior Lip Glow from OZsale. The product I received was already expired, and it was only after the refund timeframe had passed that I discovered this shocking fact.

What adds to my disappointment is the unhelpful response from the seller. Rather than taking responsibility for selling an expired item, they questioned why I didn't report the issue earlier. It is disheartening to see them shift the blame onto me instead of addressing their own negligence.

This experience has shattered my trust in the seller and their commitment to providing quality products. Selling an expired item is not only unacceptable but also potentially harmful to customers.

I strongly caution potential buyers to think twice before purchasing from OZsale. My experience reflects a lack of care and professionalism on their part, and I hope this review serves as a warning to others.

Purchase a wall unit. It was damaged in multiple places, and was the wrong color.
They refused to swap for one that was not damaged.
It also took over 2 months to be delivered
I have photos, and can add if requested
Not happy, would never shop with them again
K

Do not buy anything form this site. So many people including myself did not receive what was ordered or did not receive anything at all. You just have to read the Review Sites which most of us don't do until after and we have the problem. If you go to Review there is so many of the same message sent to everyone stating they sent it or what they sent was what was ordered. BEWARE. You cant even contact them on their site its a SCAM. I can send an email to confirm my purchase & contacts with them if needed.

Ordered a product back in November, never arrived.
Ozsale - has marked the order as received!

When contacting them, they said they didn't have the exact item I wanted and said they would send out another similar item.
This item also never arrived. I also never received a REFUND.

I would think twice before buying from this online store as they might just do the same to you, take your money, change the product status to delivered and never send you anything.

Their unsubscribe process does not work, and despite contacting them directly I am still receiving multiple emails per day. I do not know how I got onto their email list to begin with. I would advise not engaging with this unethical business.

Ozsale cannot work to a delivery time ( and this is their own statement) they do not respond when they don't like your request and are dishonest enough to not honour their promises that they make when you escalate your issues to the financial companies involved. If it wasn't for Paypal i would not have got my promised refund.

I purchased a pair of shoes which arrived wrongly sized.
Within a few days I returned the shoes and have heard nothing since!
This was three weeks ago and all of my contacts have been ignored
Never again!

Be wary buying jewellery... pictures look great and don't take any notice of original price either.
Received some pretty shabby stuff. Pity they don't do quality control before listing on site.
These look ok in pic but they are really tin like with butterfly backs that are too tight to remove without breaking.

I have never written a bad review like this one. They say that a bench was not claimed when it was supposed to be delivered to my house. This was during lock down and there was always someone home. The first bench arrived fine but no sign of the second one. Messages kept saying things were backed up and to be patient. Now they want to charge me for delivery whether it arrived or not. I am feeling very ripped off.

After receiving incorrect item, it took OZSALE to reply to my return request couple of weeks. After receiving return label and sending it back, it was sitting in the post office for over a month without being picked up. I have left several messages on OZSALE site but only received vague replies that they are looking into it. The return package came back to me, after no one made an attempt to pick it up from the post office.
Contacted OZSALE again explaining the situation and asking for a new return label with correct address. Still waiting on reply two weeks later. Overall the return has been going on over 2 months, not able to return it and receive my money back.
The customer service is non-existent. I will never buy from this site ever again and would not recommend it to anyone, unless you have time to spend chasing them up!

Faulty office chair purchased in March and reported to Ozsale after installation, but as at mid-July, there's still no resolution. I'm stuck with an unusable chair, with no response to my requests for a replacement or refund. Ozsale appears quite hands-off, most recently leaving it to the supplier to sort it out directly with me, which is infuriating. I don't blame the supplier (I've previously bought the same chair, with no problem). Furthermore, the supplier has been sending replacements parts via Ozsale through a long and drawn out process of elimination, but the most recent part I received can't be assembled as the original parts cannot be removed once locked into place. It turns out the supplier originally requested Ozsale to ask me to first confirm if I can first take the chair apart, but I never received that message from Ozsale. Now a stalemate. Terrible service and I will have to take this to the Small Claims Tribunal.

I ordered a bed in August it took almost 2 months to deliver the it was missing a box, it should have been delivered in 3 boxes. It came in 2. I was offered an refund weeks ago and there has been no communication since. I have sent follow up messages no response. I understand there is no phone number to contact them but to not respond to customers is the worst form of customer service. I have been left without a bed and over $400 out of pocket. I'm devastated

Terrible! Do not buy here, purchased $500 shoes from UK, waited 1 month for delivery, emailed to follow up and they said they are out of stock. No compensation no help and terrible customer service. No to mention the supplier still had them available for purchase on the website!