Pacific Columns

I ordered custom made, vinyl, decorative shutters. The shutter panels were
Good (as good as something like that can be), but one pair did not have the
Anchors. Very frustrating.

Customer service was great. Price was satisfactory. Delivery was good.
Packaging was adequate. Packing before shipment really fell flat. I suspect
That this does not happen often, but it has happened to me on all one of my orders.
Truly a bummer.

Super pleased with my product. Installed my shutters and the temperature was 9 degrees. Shutters were so soft, never brittle. Other than a few of the push tabs being bent, I was very impressed with this product. I will recommend your company to everyone who ask. I will also be ordering more products in the future as we continue our remodeling projects!

The boxes haven't been opened yet so I can't really say anything about the product. On delivery we had a slight problem when they could only give us a day and could not even break it down to am or pm. In the end we worked it out.

Sam Pease is the customer service specialist that assisted me every step of the way for my order. He is very honest, responsible, "down to earth nice", and helpful. I ordered the hand carved columns. They are even more beautiful in person. The order shipped as stated and we received it quickly. I appreciate the personal assistance Sam provided me. His follow up communication to ask if everything was okay and if I needed anything else is just another way he showed me he cared for me as a person and not just a sale. I will definitely order from him again. Thank you Sam.

Your web site is excellent tool, easy to navigate, very good information, quick response, once you complete, your sales group was excellent quick price quote, the order showed up no damage, before the estimate that was given.

Great job, looks like quality product

This was a very well handled transaction. Sales Rep was knowledgeable, professional, and courteous. After placing order I sent an e-mail on live chat requesting delivery information. It was answered promptly. Delivery company was very helpful. Driver could not have been more professional and courteous.

Columns appear to be of high quality. However, there are more blemishes to repair than I anticipated. These appear to possibly be from bubbles in molding process.

It is not possible for my column/pedestal to be more perfect!

The quality and craftsmanship far exceeded all of my expectations.

I am completely satisfied and very happy that I chose Pacific Columns.

I expected two samples and was sent only one. Timing was slow and sample was too small and not representative of finished profile. It is important that customers and review the product sample in its entirety, i.e. Capital, base, shaft section combined. Clearances, fit, design are all critical to ordering a product that can only be ordered online and has not local dealer to work with.

I worked with Elizabeth Hatch over the course of a full year during the construction of our new home. She was helpful in answering questions and quick to provide detailed quotes for the products we were interested in. The website made it easy to understand our options, and when we were ready to purchase, the process was very smooth. We ended up ordering columns which drop shipped and looked great. I would recommend Pacific Columns to others looking for specialty decor for their home or business projects.

All's well that ends well. We started off on the wrong foot (I was told one thing, then another, then something else) but they were very helpful in trying to makes things right. The columns I ordered are exactly what we wanted. Appear to be very good quality and craftsmanship.

This order was for an additional column to my original order. I needed it rushed and left a message and emailed my salesperson, Elizabeth Hatch, in the morning. I didn't receive any response, so called again late afternoon. Another salesman assisted with my order then. Thanks.

Delivery was ridiculous. Driver refused to come onto our property even though we have regular deliveries from larger trucks/semis.

We had to make arrangements at the last minute on the day of delivery to unload the columns from the truck, and then move them into our garage--a 1,000 foot distance from where the driver stopped his truck.

Product is great, salesman was exceptional in his customer service.

However, definitely would think twice about ordering from Pacific Columns due to the poor delivery based upon inexperienced and unqualified driver.

Thanks pacific columns I haven't put the columns on yet but the service
And relationship with your staff went very well. I already placed another order for my next product from pacific columns it hopefully will be a good experience as well. Thanks so far for everything. If I have any issues after my contractor starts to put them up I hope customer services is as perfect as it has been so far. Bye for now. Sincerely sherry brown...

Good initial experience while placing order. I requested fork lift delivery and suppose get call back to confirm. Never got call back and was threatened by sells person like take it or you do not have choice!

Fed Ex do not even place goods on ground. You have unload yourself!

Sad. If its for single person or lady or handicapped person-they can not do that. Sale person would not cancel order either.

I received the columns promptly. They arrived in good condition despite the packaging was not as I expected (which is why I have one 4 rating). Only noticed one small ding/nick can easily be filled with putty.

Great shopping experience. The website is easy to navigate for fast location of products you are looking for. All items ordered came in good condition in a reasonable time frame. I highly recommend Pacific Columns to all.

As an architect doing business on an island, I deal with internet orders and deliveries constantly; supplies are limited locally, there is a vast warehouse online. Thus, I say with regret, because I like the product, that this has been the worst internet order experience I have had in the past fifteen years.
The original order was not correct, my attempts to rectify it were met with disinterest.
Long after my product should have been delivered I was still attempting to discover what the problem was.
I was finally contacted with the information that they did not have enough information to produce the product, could I supply them with some basic information. And on it went from there.

Elizabeth Hatch always takes care of me. We love the products and have a beautiful garden as a result. In fact, I can't stop putting up columns! I have an obsession with them now! And Pacific Columns responds to my cravings and ships out immediately...

Garrett from Pacific Columns was wonderful to work with in helping select decorative railing for our portico. He answered all questions knowledgeably and promptly with complete quotes e-mailed in minutes of our phone meetings. The entire process from information gathering, design, quotes/estimates, purchase and delivery was easy and fast. I would definitely recommend Pacific Columns for excellent customer service and excellent selection of high quality products.

I corresponded via live chat before placing order of 2 column bases. Was told items typically ship 1-3 business days plus 3-4 business days of actual shipping. I indicated twice that time was an issue. Order placed Aug 24 but didn't leave warehouse until Sept 4; 9 business days later. Order received Sept 10 for a total of 12 business days between order and received dates. Very disappointed in being misled.

I received my order in a timely matter but feel my small order could have been sent ups at a lot cheaper rate.
It was a partial replacement pillar and was within the guidelines for other shipping methods.
I did ask when ordering if I could have it shipped ups and they assured me that it had to be sent with a certain carrier. Just wondering what the reasoning is behind your decision.

In the middle of my project, I discovered that I was sent the wrong sized balusters. Despite my painstaking efforts to detail my order correctly (based on disappointment with previous orders), including making sure that I was getting 1-1/4" balusters and not 1-1/2" balusters, I was sent the 1-1/2" size by mistake. This is extremely frustrating because I am trying to get my project done as quickly as possible to satisfy requests made by the lending institution overseeing a refinancing of our mortgage. Every day of delay is costing me more than 60.00 to lock in a low interest rate. Unfortunately, your company seems to dragging its heels in responding to my notification of the error.

I was looking for exterior house columns to replace current old ones I had. Pacific Columns made it easy to find what I need online. When I had a question, I spoke to a representative that help me pick the right columns for me. Shipping came faster than expected, with no issues. And, even though they said "curbside delivery" the trucker delivery guy place it in a very convenient spot for me, with no qualms. Definitely recommended purchase and service. And, the columns are of SOLID quality.