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Pacific Columns has a rating of 4.1 stars from 2,290 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Columns ranks 12th among Home Decor sites.
PCI says "Based on the photos you sent, the defects shown are a result of damage sustained in transit. Damage was not noted on the carrier's bill of lading which releases them and our production team of liability. Because of this, I [PCI] cannot provide free replacements or a refund." CAUTION #1 - If you buy their columns, DO NOT allow the freight carrier to depart until ALL cartons are opened and inspected. DO NOT allow them to leave without first documenting any damage on the Proof of Delivery (POD) and DO get the driver's signature on it and retain a copy. DO get photos BEFORE they come off the truck and photos of ANY damage to cartons and product. Our shipment weighed 560 pounds and the columns weigh in excess of 100 pounds each. Insist that the freight carrier assign two men to get the columns off the truck WITHOUT YOUR ASSISTANCE when they call to set a delivery appointment. CAUTION #2 – PCI Terms & Policies at https://www.pacificcolumns.com/terms-and-policies state "Orders Shipping Common Carrier require you to unload the items." DO read the following: "To Delivery... And Beyond!: The Boundaries of Carrier Liability for Unloading (A Clear Answer to Muddled Facts)" at https://www.lexology.com/library/detail.aspx?g=03897da1-330a-48a5-8983-76b53c01caf1 D. It reads in part:: Consignee Duty and Liability: A Clear Supreme Court Holding and Its Progeny Unlike many other situations, here, there is very clear case law on this point. The United States Supreme Court has squarely held that the duty to unload goods rests upon the consignee: The general rule is that it is the responsibility of the carrier... to `deliver' the goods by placing them in such a position as to make them accessible to the consignee. Normally unloading is not a part of the delivery and is performed by the consignee. PREPARATION FOR SHIPMENT - PCI may not have packaged correctly. In view of the apparent fragility of the columns, notwithstanding PCI Online claims to the contrary, the columns fractured. Regardless of how the damage was inflicted, and by whom, mere cardboard boxing of columns stacked upon one another and banded to a pallet less in length than the overhanging eight-foot columns does not afford adequate protection. Additionally, NO SPECIAL HANDLING REQUIREMENTS appear anywhere in any PCI website pages or available pdf literature. CONCLUSION: In view of the above, it is my VERY STRONG RECOMMENDATION that you DO NOT purchase products from PCI unless you can obtain a written and signed agreement from them that THEY ASSUME FULL RESPONSIBILITY AND LIBILITY FOR ANY AND ALL DAMAGE TO THE SHIPMENT UNTIL IT IS DEPOSITED ON YOUR PROPERTY BY THEIR CARRIER and THEY obtain "CARGO GOODS IN TRANSIT INSURANCE" for the shipment AT THEIR EXPENSE.
Garret Bonetti was very helpful and patient with my custom order. The price and variety were better than anything I could find elsewhere.
I am still waiting for our columns to be installed, but so far everything is going well.Thanks to Sam Pense for all his help in placing order.
Other than having to pay for the entire oerder up front, everything went well. Delivered earlier than first scheduled.
The service and product I purchased was A-1. Thank you to the rep that handled this order, Garrett Bonetti.
I'm not ready to order columns just yet but perhaps next spring.
I'll keep the catolog to review. Thanks
Salesman explained what the column were made from and the ones that were best for my use.
Arrived earlier than expected. No problems.
The salesman followed up. The columns came on time. I would definitely buy from Pacific Columns again and recommend them to my friends
Would have been better if the trim pieces of the cap and base came separate and full length due to on site modifications.
Two of the panels I received were damaged in the corners. Probably due to shipping.I haven't installed them yet so I'll see how I can hide the chips.
Very friendly and helpful staff. Shipped right away and delivered ahead of schedule. Top shelf company.
Beautiful columns completely changed the look of My home would definitely would buy from them again.
It was good. Emergency line the columns. Expensive but they are nice. Installation was not difficult.
The issue was FedEx Shipping who couldn't seem to make the delivery without hassle. Pacific Columns is great.
Pacific columns have always been good to work with from order to delivery, Bert Markway, St. Louis, Mo
I was very satisfied with my columns. They are great quality and easy to install. I will nver have to worry about wood rot again!
They were delivered on time. Everything appears to be there. I have not started the install, so I will know more then. But so far so good.
I worked with Sam Pease, he made the order & shipping process a breeze... plan on using Sam & Pacific Columns again in the future when needed...
Nice product, little pricey, I would like more sizes in stock so that the quick ship would not add to the order.
Great products, when I discovered an issue, they dealt with it professionally and to my complete satisfaction. They stand behind their products.
I had a very satisfying experience with Elizabeth, she was very attentive and responsive to my quires.
Columns are beautiful. Project isn't finished yet,but customer was excited when they saw the columns.
I ordered samples and they came quickly with follow up from the company. If I can use this product I will be ordering in the future.
Very good experience... I picked up my order because I believe the $250 charge to deliver order was way too much.
Ordering was smooth. Employee was very knowledgeable and helpful. Received shipment on time. No issues. Very pleased. Project came out beautifully.
Columns were delivered exactly as described and without delay. The service was excellent and I am very pleased with the product.
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