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Pacific Columns has a rating of 4.1 stars from 2,290 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Columns ranks 12th among Home Decor sites.
PCI says "Based on the photos you sent, the defects shown are a result of damage sustained in transit. Damage was not noted on the carrier's bill of lading which releases them and our production team of liability. Because of this, I [PCI] cannot provide free replacements or a refund." CAUTION #1 - If you buy their columns, DO NOT allow the freight carrier to depart until ALL cartons are opened and inspected. DO NOT allow them to leave without first documenting any damage on the Proof of Delivery (POD) and DO get the driver's signature on it and retain a copy. DO get photos BEFORE they come off the truck and photos of ANY damage to cartons and product. Our shipment weighed 560 pounds and the columns weigh in excess of 100 pounds each. Insist that the freight carrier assign two men to get the columns off the truck WITHOUT YOUR ASSISTANCE when they call to set a delivery appointment. CAUTION #2 – PCI Terms & Policies at https://www.pacificcolumns.com/terms-and-policies state "Orders Shipping Common Carrier require you to unload the items." DO read the following: "To Delivery... And Beyond!: The Boundaries of Carrier Liability for Unloading (A Clear Answer to Muddled Facts)" at https://www.lexology.com/library/detail.aspx?g=03897da1-330a-48a5-8983-76b53c01caf1 D. It reads in part:: Consignee Duty and Liability: A Clear Supreme Court Holding and Its Progeny Unlike many other situations, here, there is very clear case law on this point. The United States Supreme Court has squarely held that the duty to unload goods rests upon the consignee: The general rule is that it is the responsibility of the carrier... to `deliver' the goods by placing them in such a position as to make them accessible to the consignee. Normally unloading is not a part of the delivery and is performed by the consignee. PREPARATION FOR SHIPMENT - PCI may not have packaged correctly. In view of the apparent fragility of the columns, notwithstanding PCI Online claims to the contrary, the columns fractured. Regardless of how the damage was inflicted, and by whom, mere cardboard boxing of columns stacked upon one another and banded to a pallet less in length than the overhanging eight-foot columns does not afford adequate protection. Additionally, NO SPECIAL HANDLING REQUIREMENTS appear anywhere in any PCI website pages or available pdf literature. CONCLUSION: In view of the above, it is my VERY STRONG RECOMMENDATION that you DO NOT purchase products from PCI unless you can obtain a written and signed agreement from them that THEY ASSUME FULL RESPONSIBILITY AND LIBILITY FOR ANY AND ALL DAMAGE TO THE SHIPMENT UNTIL IT IS DEPOSITED ON YOUR PROPERTY BY THEIR CARRIER and THEY obtain "CARGO GOODS IN TRANSIT INSURANCE" for the shipment AT THEIR EXPENSE.
Customer service was extremely helpful and efficient. The process from gathering information, to purchase and delivery was flawless.
I have not installed the column covers yet, but the customer service throughout the purchase experience was excellent.
I just got a catalog but I was happy with the time and concern and I plan on placing an order immediately
After consulting with a sales rep., the column actually fit & my carpenter was able to install to my satisfaction - a miracle!
The lady I spoke to helped me get my order in. Notified me when it was shipped and when to receive it. It was done on time. Very good service.
Elizabeth Hatch was very helpful. I have six more to order next year. I hope for the same experience next year.
They are still in the boxes, waiting for the construction for the porch! I will know more when it is finished.
You charged me for a residential delivery but I am a business. This is the second time I did business with you so you should have know.
The shatters we ordered were very well-made straight and true. They were delivered on the date promised.
Good product delivered by a very good freight company. The driver was exceptionally friendly and very helpful.
Product was on time and customer service was excellent! Exceeded my customers expectations as well as mine.
All expectations met. Great products. The columns have transformed the look of the property. Will buy again!
This is the second time we have ordered columns from Pacific columns. They have been very helpful and the product has been good quality.
It took months and several requests to finally get a catalog. I finally received it and now I'm looking into what I might want to purchase.
I received the order on time and installed it the next day, The product was as described and looks great.
Pacific columns is like a shopping mall in building industry. Their website is very rich. Their customer service is phenomenon.
Great information on phone. Very helpful, product was exactly how it was presented via phone conversation
Ordered 10" columns they sent 8" base and caps with them this will not work still waiting for
10" base and caps
Questions were answered quickly and completely with great service and followup. Shipping and tracking was also very prompt and unloading was EZ.
Garrett was great to work with! Prompt, friendly and helpful!
The website was also very user friendly and informative!
Very happy with the product and it was very easy to order. Very knowledgeable and able to answer any questions we had.
The service dropped off pre-order period. Questions were not answered. Telephone calls were not answered. My understanding of the order was unclear.
Haven't opened the packaging yet, but the ordering process was quite easy, and the sales person was very helpful!
This is my second order with Pacific Columns. I have been very pleased with both experiences. I have recommended Pacific Columns to several friends.
The salesperson was very helpful. She sent the catalog with great suggestions. I'm very pleased with my order.
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