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Pacific Columns has a rating of 4.1 stars from 2,290 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Columns ranks 12th among Home Decor sites.
PCI says "Based on the photos you sent, the defects shown are a result of damage sustained in transit. Damage was not noted on the carrier's bill of lading which releases them and our production team of liability. Because of this, I [PCI] cannot provide free replacements or a refund." CAUTION #1 - If you buy their columns, DO NOT allow the freight carrier to depart until ALL cartons are opened and inspected. DO NOT allow them to leave without first documenting any damage on the Proof of Delivery (POD) and DO get the driver's signature on it and retain a copy. DO get photos BEFORE they come off the truck and photos of ANY damage to cartons and product. Our shipment weighed 560 pounds and the columns weigh in excess of 100 pounds each. Insist that the freight carrier assign two men to get the columns off the truck WITHOUT YOUR ASSISTANCE when they call to set a delivery appointment. CAUTION #2 – PCI Terms & Policies at https://www.pacificcolumns.com/terms-and-policies state "Orders Shipping Common Carrier require you to unload the items." DO read the following: "To Delivery... And Beyond!: The Boundaries of Carrier Liability for Unloading (A Clear Answer to Muddled Facts)" at https://www.lexology.com/library/detail.aspx?g=03897da1-330a-48a5-8983-76b53c01caf1 D. It reads in part:: Consignee Duty and Liability: A Clear Supreme Court Holding and Its Progeny Unlike many other situations, here, there is very clear case law on this point. The United States Supreme Court has squarely held that the duty to unload goods rests upon the consignee: The general rule is that it is the responsibility of the carrier... to `deliver' the goods by placing them in such a position as to make them accessible to the consignee. Normally unloading is not a part of the delivery and is performed by the consignee. PREPARATION FOR SHIPMENT - PCI may not have packaged correctly. In view of the apparent fragility of the columns, notwithstanding PCI Online claims to the contrary, the columns fractured. Regardless of how the damage was inflicted, and by whom, mere cardboard boxing of columns stacked upon one another and banded to a pallet less in length than the overhanging eight-foot columns does not afford adequate protection. Additionally, NO SPECIAL HANDLING REQUIREMENTS appear anywhere in any PCI website pages or available pdf literature. CONCLUSION: In view of the above, it is my VERY STRONG RECOMMENDATION that you DO NOT purchase products from PCI unless you can obtain a written and signed agreement from them that THEY ASSUME FULL RESPONSIBILITY AND LIBILITY FOR ANY AND ALL DAMAGE TO THE SHIPMENT UNTIL IT IS DEPOSITED ON YOUR PROPERTY BY THEIR CARRIER and THEY obtain "CARGO GOODS IN TRANSIT INSURANCE" for the shipment AT THEIR EXPENSE.
We haven't installed our columns yet but they came on time and look to be OK.The ssalesstaff was very helpful.
Shipping company was flexable as to the delivery time once in their warehouse. Driver very flexible about drop off point.
Had to order just one half column to replace one that was ordered several years ago for a customer. Simple order right? I even sent them the previous invoice that the customer had on file to make sure it was right. They GOT IT WRONG! And to top it off they sent the estimate to the customer and never to me the contractor who initiated the request for a quote. Then I was transfered to 2 different reps before reissuing me a quote. IT WAS WRONG AGAIN! All they had to do was duplicate the previous column on the previous quote I sent to them!Then I finally ordered the comumn aftewr back and forth conversations and checked on it a few days later and found out that it was cancelled. No one seemed to know why it was done SOOOOO we went through the process again and they GOT IT WRONG AGAIN. It's one column for crying out loud! Finally after literally hours of my time spent with multiple reps and checkout people it was finally ordered. They said it would ship in 7-10 business days. WRONG! Finally it is here but the effeort to order one column was agonizing. Then to top it off, another rep emails the CUSTOMER and not me and asks them if there is something more they can help with future orders.
I've been in the remodeling business for 30 yrs and never have I been through such lame, incompetent customer service and that's being kind.
Bottom line, BAD,BAD,BAD dealings with this company.
I had installed the wood column cover before, so after few years got wet, so with this
Columns I hope I won't have the same problem again.
Customer Service was "SLOOOOW" to respond to phone calls, left messages and emails.
Asked that the 12' column be cut in half, not done.
When I received the bases two were damaged. It two weeks to reorder and should be on there way.
Thank you kindly to all the staff, a pleasure to work with such pros.
Thanks again
Big daddy Evans
The capital was what I ordered, I also sent a follow up email that hasn't been answered yet.
I rated the product with one star as we have not opened or installed them as of yet
The base of the column is not very smooth and will require more prep work than I expected.
Helped me get some parts for a job that was completed over a year ago. Very good service.
I had a column lost in freight, you made it good and I want to say thank you and I would be more then gracious to tell others of Pacific Columns
Sam was particularly helpful and offered some suggestions for the installation of the bases that purchased
Thx
RSR
Good sales was very helpful in getting what I needed and in a timely fashion thank you
Still waiting to re dive the prices I need but so far the experience has been great.
The columns have not been installed yet, but so far we are very satisfied with the product.
It was a pleasure working with Ryan. He kept us informed at all times with our order
One of the capitals was damaged, spent time repairing, did not have time to wait for
Another.
We ordered 8 columns. They showed up promptly. 3 of the eight were damaged when they arrived.
Your sales reps were great. The customer service people were o.k. When I got someone to help
I did not npt open anything yet not ready to be installed for a week or 2.
The box was damaged when we received it but the column didn't show any signs of damage.
The whole experience of working with Pacific Columns was influenced by the delivery service Sia. After calling Sia the night before the delivery I was told to call back the next morning because it was impossible to tell me ahead of time the exact delivery time, but it would be between 8-5. Because the delivery was to a rental property an hour away from where we live I asked the company to please give us an hour notice. Since I did not hear from anyone on the day of delivery I called the company at 10am and was told the columns would be delivered between 12-2. My husband and I immediately drove to the house and skipped lunch to be at the house on time. The truck did not arrive between 12-2. I called again and was told maybe 2pm. At three pm I was told not until 4 and so we went to lunch. My husband is a diabetic and has a heart condition which made the wait difficult. The house is unfurnished so Joe ended up sitting or laying on the floor. It was a warm day and the constant waiting was stressful. At 4 o'clock we were told may be 5pm. The entire day was very upsetting because it seemed like the people we were talking to were playing with us and deliberately giving us the wrong information. The dispatcher and the driver were supposed to call us and they never did. The driver arrived at 4:45. The driver said that the office knew that our delivery would be among the last delivery because of it being to a personal residence. We have gotten calls from Sia yesterday and today and the man is asking us to set up a delivery for the columns. We are confused and he is confused as to why there is 2 deliveries. We still don't know if have the complete order or not.
Ryan helped me find the parts I needed and replied in a timely and professional manner.
Pacific Columns is my only go to source for all of my column needs.
Good company!
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