- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Pacific Columns has a rating of 4.1 stars from 2,290 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Columns ranks 12th among Home Decor sites.
PCI says "Based on the photos you sent, the defects shown are a result of damage sustained in transit. Damage was not noted on the carrier's bill of lading which releases them and our production team of liability. Because of this, I [PCI] cannot provide free replacements or a refund." CAUTION #1 - If you buy their columns, DO NOT allow the freight carrier to depart until ALL cartons are opened and inspected. DO NOT allow them to leave without first documenting any damage on the Proof of Delivery (POD) and DO get the driver's signature on it and retain a copy. DO get photos BEFORE they come off the truck and photos of ANY damage to cartons and product. Our shipment weighed 560 pounds and the columns weigh in excess of 100 pounds each. Insist that the freight carrier assign two men to get the columns off the truck WITHOUT YOUR ASSISTANCE when they call to set a delivery appointment. CAUTION #2 – PCI Terms & Policies at https://www.pacificcolumns.com/terms-and-policies state "Orders Shipping Common Carrier require you to unload the items." DO read the following: "To Delivery... And Beyond!: The Boundaries of Carrier Liability for Unloading (A Clear Answer to Muddled Facts)" at https://www.lexology.com/library/detail.aspx?g=03897da1-330a-48a5-8983-76b53c01caf1 D. It reads in part:: Consignee Duty and Liability: A Clear Supreme Court Holding and Its Progeny Unlike many other situations, here, there is very clear case law on this point. The United States Supreme Court has squarely held that the duty to unload goods rests upon the consignee: The general rule is that it is the responsibility of the carrier... to `deliver' the goods by placing them in such a position as to make them accessible to the consignee. Normally unloading is not a part of the delivery and is performed by the consignee. PREPARATION FOR SHIPMENT - PCI may not have packaged correctly. In view of the apparent fragility of the columns, notwithstanding PCI Online claims to the contrary, the columns fractured. Regardless of how the damage was inflicted, and by whom, mere cardboard boxing of columns stacked upon one another and banded to a pallet less in length than the overhanging eight-foot columns does not afford adequate protection. Additionally, NO SPECIAL HANDLING REQUIREMENTS appear anywhere in any PCI website pages or available pdf literature. CONCLUSION: In view of the above, it is my VERY STRONG RECOMMENDATION that you DO NOT purchase products from PCI unless you can obtain a written and signed agreement from them that THEY ASSUME FULL RESPONSIBILITY AND LIBILITY FOR ANY AND ALL DAMAGE TO THE SHIPMENT UNTIL IT IS DEPOSITED ON YOUR PROPERTY BY THEIR CARRIER and THEY obtain "CARGO GOODS IN TRANSIT INSURANCE" for the shipment AT THEIR EXPENSE.
Salesman was helpful in determining if I had the right base for our repair project, quoted me a price and got it shipped in a timely manner.
Have not got installed. So far all good was quoted 3/4 weeks delivery got in 2 great service. Thanks
Great experience. They helped me with any questions and kept in contact with information about shipping. Installation is tomorrow.
I have placed several orders with Pacific Columns over the last few years and have been satisfied every time!
Good price and service. I was a little disappointed in the quality and finish...but it worked for this project.
Great products and a fantastic delivery service. That's all I need. Spot it, order it, delivered days later. Brilliant.
Ordered your catalog. Will notify you for product purchasing after studying your number of products and finding the need.
They were very eager to answer my questions and make sure i got what i was looking for,very helpful.
Columns were shipped Fed Ex and they did not schedule their arrival. Had to scramble to get my people to the site. Deliveries should be scheduled.
For my project I needed to have a custom length in width. Everybody at Pacific Columns was very knowledgable in their products and I was abled to get what I needed.
Everything about this company is great, from the order process, their follow-up to final delivery of the product.
Shipping time was almost two weeks after product left Pacific Columns. This was the only thing that disappointed.
Amazing, polite, professional, Called with any shipping information and follow up to confirm design and size very helpful.
Everything was great with Pacific Columns but for some reason the shipping company misplaced half of the order.
I just received the columns yesterday afternoon, and have not started install yet, hoping for a smooth install
Columns arrived in good shape the bases & caps did not 3 bases where damaged during delivery chipped, packaging not was poorly boxed and secured.
I dealt with Ryan in your sales dept and he was very helpful in helping me decide which type of columns to go with. He made my decision making easy.
Excellent customer service before and after sale. Column arrived in good condition and was easy to install
Very nice columns easy to install. I installed them myself without any experience. Will use them again.
The interactions I had with Chris were accurate and very helpful. His responses were always quick. Thanks!
Great quality as you'd expect. I was shocked how quick the column arrived after the shipping notification.
Columns should have been delivered on a flat bed trailer. They were delivered in an enclosed trailer and it was VERY difficult to unload.
This company was amazing! The order was processed immediately. They also kept in contact about the delivery date and what to expect. Thank you!
In addition to our satisfaction with the products offered by PCI Enterprizes,
Elizabeth Hatch should be rewarded for her product expertise and natural approach to providing great customer service.
It is always great working with you folks...can hardly wait to send you a picture of the finished project. Thanks for all your help. Patrick Terkhorn
Gain trust and grow your business with customer reviews.
