- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Pacific Columns has a rating of 4.1 stars from 2,290 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Columns ranks 12th among Home Decor sites.
PCI says "Based on the photos you sent, the defects shown are a result of damage sustained in transit. Damage was not noted on the carrier's bill of lading which releases them and our production team of liability. Because of this, I [PCI] cannot provide free replacements or a refund." CAUTION #1 - If you buy their columns, DO NOT allow the freight carrier to depart until ALL cartons are opened and inspected. DO NOT allow them to leave without first documenting any damage on the Proof of Delivery (POD) and DO get the driver's signature on it and retain a copy. DO get photos BEFORE they come off the truck and photos of ANY damage to cartons and product. Our shipment weighed 560 pounds and the columns weigh in excess of 100 pounds each. Insist that the freight carrier assign two men to get the columns off the truck WITHOUT YOUR ASSISTANCE when they call to set a delivery appointment. CAUTION #2 – PCI Terms & Policies at https://www.pacificcolumns.com/terms-and-policies state "Orders Shipping Common Carrier require you to unload the items." DO read the following: "To Delivery... And Beyond!: The Boundaries of Carrier Liability for Unloading (A Clear Answer to Muddled Facts)" at https://www.lexology.com/library/detail.aspx?g=03897da1-330a-48a5-8983-76b53c01caf1 D. It reads in part:: Consignee Duty and Liability: A Clear Supreme Court Holding and Its Progeny Unlike many other situations, here, there is very clear case law on this point. The United States Supreme Court has squarely held that the duty to unload goods rests upon the consignee: The general rule is that it is the responsibility of the carrier... to `deliver' the goods by placing them in such a position as to make them accessible to the consignee. Normally unloading is not a part of the delivery and is performed by the consignee. PREPARATION FOR SHIPMENT - PCI may not have packaged correctly. In view of the apparent fragility of the columns, notwithstanding PCI Online claims to the contrary, the columns fractured. Regardless of how the damage was inflicted, and by whom, mere cardboard boxing of columns stacked upon one another and banded to a pallet less in length than the overhanging eight-foot columns does not afford adequate protection. Additionally, NO SPECIAL HANDLING REQUIREMENTS appear anywhere in any PCI website pages or available pdf literature. CONCLUSION: In view of the above, it is my VERY STRONG RECOMMENDATION that you DO NOT purchase products from PCI unless you can obtain a written and signed agreement from them that THEY ASSUME FULL RESPONSIBILITY AND LIBILITY FOR ANY AND ALL DAMAGE TO THE SHIPMENT UNTIL IT IS DEPOSITED ON YOUR PROPERTY BY THEIR CARRIER and THEY obtain "CARGO GOODS IN TRANSIT INSURANCE" for the shipment AT THEIR EXPENSE.
Large selection of competitively priced products. Great selection...great service.
Transformed my house from boring to fabulous.
I haven't inspected the columns yet (too heavy for me alone) but my experience with customer service was excellent
Their customer service was terrible and that came directly from the manager. Very disappointing for a company located in Texas.
Everything was fine except they dont communicate real well with the shipping and I lost a day at work
Great website, and responsive sales people. Seems the instructions provided could have a little more detail in them.
Columns were delivered earlier than expected. Overall quality of product is outstanding - very pleased with the service.
Very nice catalogue! I did not realize that you carried or produce such an extensive line of products. Thanks!
Great quality columns, helpful information provided on web and phone. Huge supply of products at a discounted price
Robin McNair was a fantastic contact and salesperson. She made the entire researching, purchasing, coordination very easy.
This whole buying experience could not have been any more pleasant and easy. The product was first class and met the speifications of the job!
Garrett Bonetti was great. He kept in contact with me and made sure that I had everything I needed. He really made my purchase easy.
The people who have helped me are great. The overall experience with this company is just the best. Patrick Terkhorn
Over all everything was good some light damage to the columns but over all it's all good.I am very happy with product and pacificcolumns.
Sam was very helpful with selection my column design, size, pricing and confirming my order once
Placed
Regards
David Johnson
I received the capitals which are in good condition and what I wanted. The Columns and Bases are yet to arrive as of Feb 9. Ralph Gatten
I was very happy with everyone who assisted me with my purchase they were very polite, pleasent, and professional.
Kody, the salesman, was very timely in responding to my questions and he was able to beat a competitor's price and really went the extra mile.
The Tuscan columns that I ordered were dimensionally correct and were received well in advance and in good condition. They look great.
Other than the tripling in price, the service was good. Your sales department was helpful and fthe deliver guy was terrific.
Product was as advertised.Excellent quality. Purchase was easy and shipping was timely. I highly recommend pacificcolumns.com
I was alittle difficult contacting the sales person I originally spoke to. Once I called the general sales department, everything went smoothly.
Received catalog for future order of colums. Very informative. Great Pictures and reference for future order. Thank you
Wasn't made aware that the item shipped. Glad it arrived when it did, but wasn't aware that it had been shipped.
Enjoyed working with Koby and all of the people at Pacific Columns. We have recommended you friends.
I like putting up columns and pedestals on my property. Pacific Colums is a great source for these products.
Gain trust and grow your business with customer reviews.
