PACSUN

Today on august 4th 2017... I was at the pacsun located in Woodbury commons/central valley ny At approx 8:50 when the manager put her hands UPON me... I had several witnesses see the incident when I asked her for coporates number she then rudely went and go the number. When I asked for her name she said I don't have to disclose this information DO NOT COME TO THIS LOCATION CUSTOMER SERVICE SUCKS!

Hate to say this, but man they are the worse. I ordered a physical gift card to be sent to me for a Christmas gift way back in the first week and a half of December and still never came. I check the email and find the button that says track your order. Check that, it just says the supposed day it was shipped. No updates or actual tracking information or number. I message through Facebook with no reply even days later. I email and receive a response a few days later that says they will escalate it and someone will contact me soon within the next day, still nothing. Called each day for the last 4 days and still nothing they keep saying someone will reach out to you within 8 hours, never has that happened. Tried to change it to an e-gift card once and that was supposed to be emailed to me later that day, still nothing. I called again today and requested a refund, they said they could send me an e-gift card today, I didn't believe that for a second. So, I had them put in a refund for me. I bet I will actually get my refund when pigs fly. The craziest runaround ever for a simple gift card, and I doubt this will end, as I will probably have to have them on speed-dial to get my actual refund. I hope everyone sees this review and doesn't have to suffer with this the way I did. In my experience ordering something from them online is the same as setting your money on fire. Except you have to call them after they set your money on fire.

On March 8,2019, around 5:30 am - 6:00 am eastern time, I made a purchase of three items and paid extra so it can be delivery within two days. I'm thinking the company is keeping up with my items and shipped them correctly. It's Tuesday and no items arrive, I check online and only one item was ship the entire time out of the three. I call the headquarters in California in spoke with Mike the supervisor, he was very rude and disrespectful. He did not care about the company standards or goals or meet expectations. He had me on speaker too while others can hear and laughing in the background. He could not seem to figure out what's going on or why the company made this mistake of not shipping all three items. He could not find no solution, it's not a error I made it's the company and he could not get anything done, yet, he calls himself a supervisor. The two items still have not arrived, they are expected to get here on March 25, two whole weeks later and I made the order on the 8th with the two day delivery. Mike made my experience the worst that I will no longer be a loyal customer to PacSun. I do not recommend!

They just lost a loyal customer who usually spends a couple hundred dollars here. They just removed the free ship to store option without notice and during a new sale.

Was a little worried about buying from all the reviews but I ordered 3 shirts and they shipped it internationally within 2 weeks, which is fast compared to other companies.

Got a text message from PacSun about a great promo/sale - but ONE pair of shorts, get TWO free. Wow! Awesome. I click the link. I put three pairs of shorts in the cart but nothing happens. I open a chat and explain what happened. She tells me the promo expired but she would honor it because the link still worked. I expected the price to reflect correctly then but she said that I would pay the full price and then once the order shipped, I could chat again and ask them to refund me my money. She also said she put notes in the system so i had no reason to worry. I didn't like this but she assured me many times that everything would be fine. I agreed to take her word for it and because I had screenshots of everything to back me up. The shorts shipped and I contacted chat again and I got called a liar. I sent screenshots of the text message and the chat with previous person. This new person called me a liar and said that they NEVER had such a promo. I sent proof. I sent chats. I sent the text messages from their company. Nope. He didn't believe me and said he would need to start an internal investigation. I called and spoke to someone else and that person looked at the notes and LO AND BEHOLD they were able to see the notes from the previous person and refunded me for the two shorts that were supposed to be free. Tony, the chat customer rep, is TERRIBLE and shouldn't be working in customer service. So mad!

I placed an order nearly 4 weeks ago, received no confirmation and no order to date.
Is this a genuine company? How could they get this so wrong? How are they even allowed to trade?

Me and my daughter visited the store located in the Old Orchard mall in Skokie IL - we spent approximately 25 minutes in the store looking through out their clothing and no one greeted us no one spoke to us, and no one offered any assistance - I ultimately purchased 3 items but I will never return there

NEVER GOT MY ORDER! EXTREMELY POOR CUSTOMER SERVICE! I will NEVER order from Pac Sun again, as long as I live! My order was NEVER delivered to my house because PAC SUN had the wrong ZIP code on my address (i gave the CORRECT ZIP when I ordered), so it was delivered miles and miles away in North Jersey. Pac sun will NOT refund my money OR send new merchandise out to me. I was told to file a police report and the police said they cannot do anything because the address was NOT MY ADDRESS on package. CLEARLY IT IS PAC SUNS FAULT. There goes $300 DOWN THE TOILET.

I ordered a jacket for christmas, it was too small, returned it on 1/4 asking for the next size up.
1/12 package arrives at their processing center
1/24 no further tracking information, so I contact them asking when I would be seeing my package. They tell me "it will be processed on or before 1/24, once processed please allow 1-2 business days to pack and prepare the shipment. It will ship out 2nd day FedEx, and you should receive it in 2-3 business days." okay, so I should see it about 1/31.
2/6 still haven't seen my package. Contact them again asking for a tracking number. They reply "please provide us the item and size you prefer for us to process your exchange" wait, wtf, 1-that information was on the return slip I included with my returned package. 2-this step was supposed to be completed on 1/24.3- if there was not enough information provided on the return slip, you have all my information and should have contacted me.
I don't know what went wrong with my order, or if the staff is always this worthless. But this was a ball dropped by multiple people across multiple departments, so that says to me there is something very wrong with how this place is being managed. Don't waste your time or money here. This is the absolute worst exchange/ return process I have ever been a part of. And I will never waste my time or money here, in store or online, again.

So... placed an order on 12/5 for 2 pairs of jeans (since they didn't have his size in store) hoping they would be here for Christmas- WRONG! I've called several times and tracked my order and it only said "Processing order in Warehouse" so finally got someone on the phone today 12/23 to tell me the order has been CANCELED (no email communication) and he said it was due to the shipping and billing addresses not matching. What the heck?! Would've been nice to get some type of email saying they cancelled so I could get his jeans elsewhere. Oh AND they still have a "hold" on the money from my account... I've never in my life experienced such crap from a company! Whatever you doDO NOT ORDER FROM PACSUNEVER!

I went to my local PacSun, but the selection wasn't as good as I remember. They don't have some of the brands that I got last time I was there, so I decided to try there site. Ordered a few pieces of apparel off the site to see if the buying experience matched their selection. Three of the four items shipped in decent time and arrived in the given window. The fourth item was from a different vendor so it took longer, but when it arrived I opened it to find they had shipped me the wrong shirt. It was the right brand, color, and size, but it wasn't the the shirt I ordered. I contacted support and they told me that they were sorry I was shipped the wrong item, and that the one I ordered was out of stock. They said they would refund me, and asked me to ship the shirt I had received back with a provided shipping label. Thing is, this means they shipped the shirt I ordered to the wrong person, meaning two people didn't get what they ordered, one of those people being me. Ended up settling for what the sent me, but it wasn't a great first experience ordering from them. Knowing I might get shipped the wrong stuff whenever I order from them doesn't give me a ton of confidence in their site.

I literally bought so much stuff for very cheap online for cyber monday and they never even sent my package i called them and they started accusing me of lying and i even had a credit card statement so they basically took my money and told me I never clicked the confirm order button even though i did... NEVER BUYING HERE AGAIN

I have never been told to file a police report for merchandise not received… This is a total waste of law enforcements time, not to mention my own… will not be going back here to shop

I ordered two Adidas tennis skirts in 2 different sizes one was delivered in an opened package and instead of sending what I asked and paid for they decided I needed a shirt, an ugly pac sun muscle shirt at that, so they had the NERVE to tell me to send the shirt back and I would then receive a refund of the skirt that's no longer in stock. NOT HAPPENING! So then they say will send u a gift cert for 30% off guess what on Pac sun merchandise Only! I am over it, WILL NEVER NEVER NEVER NEVER SHOP OR RECOMMEND

Best site and store i have ever been to, has great products great people in the stores it is a amazing atmosphere and everyone is nice and overall amazing site/store.

I have not received 2 items from my order. My card has been charged and funds have been taken. Tracking number provided shows that the package has not left to the FedEx facility. Where are my items?!

On July 3,2016 between 1 to 2:30 p. M, I went to the store to buy a gift card ($25) for my daughter's best friend, I paid with my debit card, and we were surprised when she called us today 7/16 that how much was on the card, we told her $25. Then she told us. "No, it says that the balance is $0". It was so embarrassing, because we got here that gift card for her birthday, we called customer service, the lady said you need go to the store and they'll put your money in the card, I drove for 1 hour to go there, and when I was there I talked to the manager Karina Rojas, she said I'm sorry but I can't do nothing about it, because I needed the original receipt, obviously Ii didn't have it, who keeps a receipt for a gift card? I showed her my bank statement, but she didn't believe me, I called customer services 4 times, I spoke with a manager and nobody solved my problem, after 3 hours of being stressed out, I called again to customer service and and a nice lady told me that she could help me, so she gave me a support service phone number, and finally they solved my problem, so please check your gift card balance before you leave the store, I have no idea why the cashier didn't put the money in my gift card, what did she do with the money?

This is a really good website because is trustworthy. This website shows you pictures of what you like to buy. Also if you order clothes from Pacsun the clothes will get to your location really fast

I ordered a shirt August 18th, it is now December 19th, and it still says "processing". I emailed them a long time ago and they just sent me some automated thing.

So a couple months ago my boyfriend and I went to Pacsun to get me an outfit for summer time. After much looking I found an adorable pair of tribal print jogger-style pants (LA Hearts brand) and I wanted them. So despite the $45.00 price tag my boyfriend bought them for me. I wasn't able to wear them for about 2 months after purchasing them because of the cold weather. So 2 months later me and my boyfriend went to a get together my friend was having and I wore my new pair of pants. About 3 to 4 hours of being there I went to the bathroom and realized that my pants had split all up the crotch and the front! I was so upset I had to borrow pants from my friend. So deciding that they ripped because I was dancing and moving around, I decided to sew them up and try wearing them again to go the mall a couple weeks later. I decided the mall would be a perfect place to wear them seeing as I would be doing no strenuous activity whatsoever other than just walking.

So a couple hours into being at the mall a friend of mine told me my pants were ripped. And I looked down at my left leg and saw that my pants had ripped all the way from my knee to the top of my thigh! I had to buy another pair of pants from a different store and wear those around the rest of the day. I was so angry at the terrible quality of these pants because I got the right size (I wasn't wearing them too small or anything) and they ripped due to cheap materials and crappy craftsmanship. Me and my boyfriend are both extremely displeased that we paid so much for them to just be ripped the 2 times I got to wear them. I will never buy there again.

Upside down flag! And now you think if you pull the product all is forgiven and is ok! It's not note will it ever be. Such discrace to out country and our heros that protect and serve this great land. How dare you! NOT ALL IS FORGIVEN WE WILL NEVER FORGET!

Decent clothes, extremely difficult to ship clothes back, they don't provide a shipping label. Also customer service never responds.