PACSUN

My order was split up into 2 shipments. The first one came, not damaged in any way but the wrong size. Then, a few days later they canceled the other half of my clothing just because it was "out of stock". Will be trying again later. Very disappointed

Worst customer service. Their online ordering system revised our address so order was sent to the wrong address. When we called to let them know, they required a police report to issue refund. Ridiculous, especially as this was their fault. Note also that when we called, one agent told us the refund was approved. When we called back, the next agent had no idea what we were talking about. Again, indicated we needed a police report.

Every time I try and let this company have another chance at a delivery that is proper, I get let down. I keep ordering things and they give me a delivery date. That day, the order says that it's pending and then for days I hear nothing from them. I mean, my god. How hard is it?

I ordered a pair of jeans and a belt, pacsun says that they'll have it delivered in 4 days, i checked my order on the 4th day and it says its coming almost a whole week later, complete BS! Next time you want to order something, order it at least a month in advance to be safe.

They take forever to ship out the package. I wouldn't bother paying for faster shipping, it takes the same amount of time. I wouldn't recommend ordering anything online. Their clothes might be cute but not worth the wait.

I have bought pretty much a lot of things so far from this site and everything was fine!

I returned stuffs too and the customer service was fine too! I got the refund around 5 or 6 weeks after.

The quality... hmmm you would have to think about it carefully. My black jean I bought from them (bullhead denim) has been ripped after a year, the material is not the best also.

In conclusion, I love the styles so I shopped here quite often, the quality is not the best and sometimes they have problems with their goods but I get no trouble in returning and getting refund.

I placed an order last night ( sunday night) as a gift and unfortunately the credit card on file had shipping address as my old address. Called first thing monday morning ( next day, literally overnight) explaining that the old address is of a house which i have sold thus requesting a simple address change.
Heard a million irrelevant things if how i was wrong not checking on the address prior, how the company follows security protocols and basically bluh bluh bluh to a point of almost me being wrong of probably selling the house at the first place … ‍
15 minutes on hold + the supervisor chat resulted in zero solution!
A simple address exchange was a mission impossible! ( keep in mind that the order hasn't been shipped yet)…

Had the worst experience ever. The cashier was the rudest person. She gave me attitude because I only wanted to buy one item instead of buying three that should be my choice of how many items I want to buy. I just looked at my receipt to and she suspended my transaction. I will never go to this Pacsun ever again

I called them regarding an order that doesn't fit me and they're are refusing to send me a shipping label to return it back i even talked to the supervisor his name was Raymond i spent 450$ on essentials and they're refusing to even give store credit worse customer service ever i always get stuff when they drop and this time sizes came and they're not right I explained everything first they said they will give store credit and then they're like oh sorry nvm very disappointing

I placed an order for two day shipping. They sent me someone else's order and I sent back the order via two day shipping. They will not return my calls or emails. I paid with paypal so I cannot open a bank dispute. They refuse to speak on the phone and they stole 340 dollars of mine. I really do not know what I can do anymore to get my money back. I have copies of receipts and proof of everything. Can anyone please help me? I will never trust this horrible company again.

Don't try to return anything with a receipt they refuse to give me my money back and it would not go back on to my debit card I paid with. She said my only option was a gift card. Well I didn't want a gift card my daughter didn't find one thing she liked here. And than the manager got rude me. Told me I needed to call customer service myself and deal with it. Really are you kidding me. Terrible customer service and very rude manager

A horrible website with horrible customer service. They're so slow to respond and are so bot-like! They refunded me with a gift card to their store even though I didn't want to shop with them again. My package was lost in postal and they did nothing about it.

Just like most of y'all on here I ordered my stuff on cyber Monday. It didn't get here until 12/17/15, I'm upset, but that's not even the half of it. Not all my stuff is in the packaging. Wtf do i do? I ordered some cute jewelry that they probably don't have anymore and are going to say it should have been in there. I'm sad because the event I wanted the clothes for already happened. Won't do business with them anymore. :/

Absolutely the worst customer service I've ever had. I received a gift card for Christmas, and long story short i tried using it 3 or 4 times online and they kept charging the card and sending me nothing, and charging the card for the full $100. The most recent time i called, their customer service said theirs nothing they can do about it. I have yet to hear anything since, and have yet to receive a thing. So, basically they sold me a $100 gift card and stole the money back and 3 months have past since i first got the card. This is theft! Yet theirs nothing I can do, except waste even more of my time talking to them. This has done nothing for me in the past when I've spent hours on the phone with them. I have never been so appalled by the customer service of such a company. Never again!

Just received the pants & they're the wrong size! Difficulty finding the return order page, and finally end up at it & it says the page is no longer there. This company stole money from me & should not be in business!

The website is hard to navigate around. Through the two orders that I have ordered, I have been charged double for both of my orders and there is no way to cancel it. I have tried to contact customer service and it takes them over a day tor respond and they say there is no way to cancel my order.

I am writing this review in hopes that someone from Pacsun will see this and reach out because I have had no luck with their email or Live Support. Neither seem to be working b/c I can't submit any emails and when I try the Live Chat it has me wait forever and then has to "reconnect" once I get to position 3 and it kicks me out. I normally do not make bad reviews, but Pacsun definitely deserves it. I placed an order that was about $500 worth of clothing on May 7th and it is now August and it still says "processing" and they have not contacted me with any updates. Biggest scammers. If I could leave 0 stars I would.

I ordered 2 items around April. The order had been processing for about 3 weeks when my first item was cancelled. Then, a week later, after waiting a month for my package, my other item was cancelled. I waited an entire month for nothing. Both items are still on the website though which doesn't make sense since they're apparently sold out which is why they couldn't fulfill the order.

Wow! I spent $300 on Aug 9th online. I never received a shipping email. When I went to track my order #. It said"no order found". I tried calling and got an automated message" we are not taking calls at this time" please go online and "chat or email" I have tried to do online chat but it kicks me out and when I have submitted email to question my order 6 times now and still no response. I will be contacting my credit card company to refund and I will never order from Pac Sun again!

I ordered a pair of pants for my daughter on Black Friday, expecting to give them to her over a month later for Xmas. They are still not here. ITS JAN. 7. The worst part is that PacSun does not return emails or answer the phone- I've tried to contact them MULTIPLE times. Just stay away- not worth your time and money

I visited the PacSun in the Tanger Outlet in Gulf Shores recently. I bought a package of two headbands for $12.99. One of which I was going to wear for beach pictures. When I went to put the headband on, it broke into 3 pieces. Never again will I buy from here. Cheap material and overly priced products (not just talking about the headbands, everything was overly priced).

I used two brand new gift cards online and it didn't work. I called them over and over for two weeks. They kept telling me that they would resolve the problem and they never did. Worst company ever. I want my money back now!

I bought some things online and they came but none of the clothes fit my body type properly. I don't want to go to the mall to return my stuff because of corona so i tried to return it online but it says my items haven't shipped yet even though it has, so the website won't let me get my shipping label. I can't even log in to pacsun customer service for some reason.