Piercing Pagoda

Low quality jewelry for high prices. Ok for teenagers but beware of deceitful marketing. They reel you in with fast shipping of 2-3 days to keep your focus away from the 6 weeks of processing time!. Cancellations only within 1 hour of purchase. I chatted with 3 different agents to get them to place a cancellation for a purchase made on 9/15 with expected delivery of 10/29. They can't guarantee cancelation but put in my request. They would not send me written confirmation of my cancellation request. The chat rep said there is no corporate email or phone number. I asked for a manager and was referred to a resolution specialist because there are no managers per se. I can't return the item to a physical store. I will have to mail it back. I can expect a refund Probst in 6 months! I spent $381! I will never order from them again. I wsh I could give zero stars! My order number is **************.

Worst place to buy jewelr. I purchased a gold bracelet. Its thin and didn't even last a year but it was very expensiv. Wasted my money for th braclet to break within a year and nothing they could do it about it. Why buy from your cheap then? If it cant be replaced a year later. I'm very upset I choose this cheap place to do business with then the sales associates doesn't make it any better because they are RUDE! The store manager has no empathy just wants your money! Don't shop with them if your looking for nice jewelry and quality!

I purchased something Nov 13th, 2019, returned it December. They have sent out checks to the wrong address 4 times after correcting them 3 times, then stated they would send it to the store. 3 times have 7 waited for a check to go to the store. Im waiting for my refund of $220 STILL. I've talked to several workers, and Supervisors. WHERE'S MY REFUND?!?! Dont but anything you may have to return. You won't get your money. Back unfortunately. I STILL WANT MY MONEY!

Notice that I'm a minor and I've never been there, but I already have a HORRIBLE impression of it because of how loud their spotify ads are. I try my best to study with calm music in the background, it fades out at the end and all is good. UNTIL THE $#*!ING AD COMES ON. I'm so sick of the stupidly cheerful girl saying "FLIRTING WITH-" like god please just shut up. Their customer service also didn't know what spotify was so $#*! them.

I bought over $300 of jewelry from this company. I wore it once and jewelery broke. I returned the jewelry the next day only to be told that they couldn't refund my cash back but rather they would send a check in the mail. I found that odd being that I had paid with cash. It is going on almost a year and have yet to see a check. I have dealt with the manager, The store manager, customer service which by the way is the worst customer service I've ever dealt with. At this point I'm getting the runaround every month with different excuses as to why I haven't got my money yet. I will be calling corporate office I will also be filing a criminal complaint and I will be making sure that this company be investigated! As I'm reading these complaints there are complaint after complete of the same situation this company is stealing people's money and it has to be stopped!

I bought what the salesperson said was 14 k solid gold small men's earrings for $69.99.
After 1 month of wearing one the gold color turned to a pinkish bronze color a sure sign of gold filled or plated inferior merchandise……. Certainly NOT 14 k solid gold as stated by clerk.

I should have asked to see the "stamp" on the earrings.
ALL solid gold jewelry is stamped with the gold quality on the item itself.
NEVER BUY from PEIRCING PAGODA they misrepresent their plated jewelry as solid gold.

My bad, I should have known.

Reed M.
Charleston SC
Northwoods Mall

I bought a pendant over 6th months ago returned it a week later was told do to the price I would have to get a check sent to me, I've spoken with several different Representatives over this time period giving our my information over & over again & still to this day haven't seen a check it's going on over half a year with no refund nobody should have to wait that long & if you don't want that to be you I highly recommend you don't purchase from them unless it's in store and under a $100 were u can get your money back right then & there, #GIVE ME MY $$$$$

I was visiting the Ridgedale mall in Minnetonka,MN. The new manager is very rude, she is not a people person. Looks like she doesn't like her job! I don't recommend it to anybody. The lady acts like customers are bothering her.

I ordered earrings online being as we are in a pandemic didn't want to go to the store in person. Contacted customer service to return the earrings as they are cheap as can be and I paid 140$ for them. Within a few days they were completely bent and misshaped. Customer service told me they would email me my receipt so I can return to the store. I explained how I didn't feel comfortable going to the mall due to covid. They didn't care and told me that was the only way to help me. I never received the email and guess I am just stuck with this cheap earrings that I am just gonna throw away. Will never make another purchase at this franchise ever again.

I received my order yesterday and was surprised to see a stupid set of ear rings when i ordered a nose ring! CRAZY! My first order was 8 months ago and never came! After 3 months i had to call and give them All kind of $#*! in order to get my order. ZERO STAR. Never buy from PAGODA!

Plaza Bonita Mall.
Customer service is horrible and wouldn't recommend this place to anyone. Please check for yourself but would highly encourage you to look elsewhere!

Very unaccommodating.
Manager in the premium outlet Mall South, in Las Vegas Blvd is rude. No customer service at all. Sad. Just lost a customer, won't buy anything There ever.

Ordered a few things a couple weeks ago and it still hasn't come in. Usually I wouldn't mind (especially with everything going on)but my post office has no further information on the status of the package and the piercing pagoda site keeps pushing back the date even though it was Already sent out. My issue more so comes from the fact that YOU CANT GET A HOLD OF ANYONE. The website offers numbers and live chats but they are never up and running. So Basically if you plan to order just know you are on your own, and your things may or may not get to you when they get to you.

PAGODA IS A RIP OFF I BOUGHT A NECKLACE FOR OVER 150 DOLLARS I CHANGED MY MIND 2HOURS LATER I SPENT CASH AND THEY TELL ME THEY HAVE TO MAIL ME A CHECK DID I USE A CHECK TO PAY FOR MY JEWELRY NO I DID NOT I SPENT CASH SO WHY DO I HAVE TO WAIT ABSOLUTE NON SENSE I HATE THIS PLACE DO NOT SHOP HERE

Store #295 Freehold NJ
Haley Thorpe & Olivia Radford
Helped me and my girls for however long it took. They are dedicated and I WILL return for future purchases.

I purchased earrings Nov 2019 and returned them early December because my husband didn't like them. At that tone I had experienced fraud on my card so they weren't able to refund my card but they issued a check that I was to receive in 30 days! I am still waiting for my check and it is Oct 15th 2020. I have called their store and corporate and they keep residing checks and not a dingle check has been received. I waited for a check for 5 months (wishing that time they sent 4 different checks) I suggested they send it to the store since they clearly had difficulties sending it to me and here we are still and the store has not received a single check for another 5 months. Customer service keeps saying they will send out another check that never makes it to the store. I was even given a $50 credit 6 months ago but I can't use it in store until my check makes it, which is ridiculous! I am livid and just want my money back for their product that I RETURNED ALMOST AN HR AGO! I will never return to piercing pagoda it's not worth it.

Madison did a great job on both of my ears! Made me feel confident with her input and happy with my results

Banter at the oak park mall still has a Manger on staff that has a battery and criminal threats against him. This is not a safe place for children

I Had a great exchange with them. Got ny ears peirce a week ago and other then it being a little sore. I am very happy with them.

Worst experience ever I've Been going here for years and always bring other friends to check it out what they have and lately the last few times I've went the ladys were so rude and discriminating against me and my friend saying they wouldn't help us ended up asking for there names they denied to give it to me also when I asked for corporates phone number I was denied again and they ended up kicking my friend out of the mall and was very nasty when talking to me it was very intimidating and even mall security wouldn't help will never spend another dollar at this $#*! place they don't follow there policy's for your warranty about swapping out jewelry if its under a year you can still swap out but they don't allow you to even when you pay the extra money for it If I could give negative star I would and I'll be calling the better business bureau to file a complaint all these women who work here should be fired can't even treat a human with decency what has this world come too honestly they shouldnt work at a job that deals with people if they can't handle customer service politely and wanna discriminate just by looking at someone not sure how they even make money begin so rude

I placed an order and never received any confirmation of the order but the money was deducted from my account. I contacted them via the chat feature they have online and was told my order was not in the system and it never went through and to place a new order and the charge would fall off within 7 business days, so I did. I got confirmation of the new order and I received it the very next day. A week later-today-my account overdrafted. A $600 charge was made from piercing pagoda. I checked my email and I got a shipping confirmation email
Of all but one of the items in the first order! I contacted them immediately and they said I could get my money back up to 10 days AFTER I return the order I was told "didn't exist" they then proceeded to tell me ANOTHER item was processing but not yet shipped and they could cancel that order... then they transferred me to someone else. This man said the pending order could not be cancelled and he kept trying to end the chat and telling me to have a great day... I told him I was contacting the BBB because this is so unethical and should be illegal. Their jewelry is cheap, breaks within MONTHS of buying and they STEAO YOUR MONEY! I paid a lot of money for my second order, but now I've paid double for an order I was told didn't exist... I've never been treated so terribly by a company, ever. Please go to a reputable jeweler. You get what you pay for in quality AND in service and piercing pagoda should be SHUT DOWN for this unethical and dishonest operation! I ha e screeenshots of everything and I intend to submit them to the BBB.