Piercing Pagoda

I have been wanting a long pair of gold chain earrings and these are gorgeous! Real gold with gold stamp, good gold weight, bright yellow shiny and sparkly. Great price with online code, packed well, shipped fast. Time payments with Affirm. Easy to use site, pictures and description are representative, I bought them sight unseen online and they are breathtaking. Will absolutely buy again from Pagoda. Really impressed!

Ordered a couple of items online and paid for shopping! Only one item sent and emails flooded through that the other items were cancelled. My card is being held in pending for this transaction for two weeks now. If I would have known only one item would ship I would of never shopped to pay more for shipping than the item itself. Reached out to customer service who was no help at all.

I don't know if they're fake or what; not only once, but twice - the Diamond fell off the earring. I was able to save the one diamond but lost the other. Even after going back to the shop this still occurred. What a waste of money; I'll be shopping elsewhere.
(And I also even have the receipt and proof of purchase but it won't let me send it; claiming file is too big. Ridiculous.)

Extremely disappointed in the lack of communication here. My daughter was both terrified and extremely excited to have her piercing for this appt as part of her Christmas. After fighting traffic and the crowds to get to this location and then waiting for 20 minutes at the shop, we were FINALLY told that they do not do cartilage piercing there and that "someone" should have told us. I selected the service and the location based on my needs. It took hours out of our day and a lot of stress to be so disappointed in the end. If you offer and recommend online booking you should be prepared to provide the services offered.

Both me and my friend had to get our piercing done again because they screwed up really bad, they are so inexperienced that my friends earring are touching each other when she wears regular earring on both holes. I am so disappointed in them don't go they don't care about what you say.

Don't buy at pagoda. It's terrible. I got two necklace they are just giving me one and a have to wait 14 business days so someone can help me. This is ridiculous. I paid extra for fast shipping and I'm not getting it in the day it was supposed.
Also, they are changing me way more than it was supposed to be. Scam scam scam

Let me start by saying I will never shop there again. Brought a chain and piece for the chain that came up to about $500. I was told that if anything goes wrong I can return it... I said what if I misplaced the receipt they said don't worry because it's in our system under your name... The chain broke within a month and I went in but I could not find the receipt but I didn't panic because "I'm in the system" They look and see my name but don't see the chain that I purchased and returned... What... We are still going to order another chain and call you when it's in... it's been over a month now and no chain... I'm still looking for my receipt because I never throw any receipts out so that I can return and get my money back... Shady practice and will not do business with them ever again...

I ordered 3 items, one item was packaged with out the product. Instead of them making it right, I am told I will have to wait until they complete an investigation which will take 10 business days. This is a large corporation. Send me the product I paid for. If they decide I scammed them which I did not, charge me again. But as of right now I'm out of a product I paid my hard earned money for.

Went to the Tyrone mall location in st pete Florida. Girl with blue hair and never-ending tattoos asks if she can help me then continues conversation with employee about how she can't stand her manager and her manager has favorites. Never helped me so I went to shalimar

Went in at 6:15 on a Friday night. Was told that since they close at 7pm piercing is finished at 6pm. There were 4 girls standing around doing absolutely nothing! It doesn't take 45 minutes to pierce an ear. Will never go back there. Horrible customer service!

Had an appointment for my 7 month old granddaughter to get her ears pierced. I put her age in the notes and appointment was confirmed. Got there and there was no one who could do an infant ear piercing! Not a good experience. Went to Claire's and got it done very professionally and quickly.
I would not go to Piercing Pagoda again.

I love online shopping and customer service is key. Not only is this website absolutely garbage, listing items that aren't for sale, promo codes that don't work, but the customer service lies along with their normal robot jargon. I spoke to several customer service reps/customer care. The reps can only transfer me to customer care, and they are terrible, "give me your information" after saying things are not in stock and blaming my card when the order doesn't process. After an hour of this bull$#*!, just trying to buy myself a birthday gift, I asked the staff to price match me for a shorter chain that was exactly the same but this rep told me an item is that is not in stock won't go through and there will be a hold on your card. Just brisking over the fact that pagoda wasted my time with their broken website and doesn't want to price match on an item that is obviously in stock.

Placed an order on 12/30/15 and was notified on 1/4/16 that my order was cancelled without a reason listed. I called to figure out what happened and was told the item I ordered was out of stock. The associate then continued to ask me if I wanted to place another order. I asked her how will I know if my order won't cancelled again as I placed the order online. The associate told me that most of the items on the website are up to date but some are out of stock. Well that doesn't help me any! I ordered a gold belly ring because my acupuncturist told me the stainless steel ring is probably a factor inhibiting my ability to get pregnant, so I needed to switch it out as soon as possible. Going to stick to bodycandy.com from now on.

Still upset enough to write a review years later. My one ear is deformed after having my ears pierced 6 times at once - the 'piercing expert' and myself didnt know that was a bad idea. The worst piercing took 3 years to heal all the way. Total idiots. If theyre going to call themselves piercing pagoda and call their employees experts then they need to figure out what the hell theyre doing. I paid over $100 for a deformed ear. I will forever hate them.

I used "chat" on website because they say it's the easiest quickest way to contact, Christian C ended up telling me that their measurements are not "standard" that the measurements they use on multiple items, for example "100 gauge" curb chain means different things depending on item number. When I asked why they would use it as a measurement if it's not standard he simply replied "sorry for the inconvenience! YIKES! I'm glad I don't follow through with a $500-1000 chain purchase! When you buy elsewhere 5mm=5mm here god knows what you'll get! Good luck!

I will never shop the Peoria il location again! They are never at the kiosk and girls that are there are very unprofessional! And super rude! I was there about two months ago and I didn't have that probably! Now they need to close that location! It's always empty and they are constantly on there cell phones! The two young girls that were there! Never get another dollar from me! I use to be a loyal customer! Not anymore

I have been buying at Pagoda for over a year. I called them to ask them to remove a late fee because I didn't receive my bill before the due date. Their response was that I have been a customer for a year and my bill due date has never changed and it's not their problem if I didn't get my bill. That they show it was mailed and it's not their fault if I didn't get it. They also said that since I have been a customer for at least a year I should know when my due date is. Did they care about the fact that I have been battling COVID? Nope. Good to know your customer service is awful. My wife has worked in a Customer Service department for 15 years and she has made many phone calls with this issue to other companies who have removed late fees if it is the first time it occurs as a one time courtesy. Congratulations Pagoda. You just lost two customers.

Got my ear peirced at piercing pagoda 3 years ago and still have infections from the way my earlobe healed from the piercing. First thing I noticed was they recommended that I wait six weeks for my peircings to heal. Waited eight and one of my piercings bled a lot when I pull it out and when I put new ones in they scarred really badly and now my earlobes look hideous. I can't wear any earrings without the back becoming embedded in the scar. It looks so gross and it makes me never want another peircing in my life.

I had my second pair of earrings here because Claire's had messed myn up and they were infected and bleeding and puss was coming out so when I used pagoda it was better cleaner real gold and there perfesionals and had understood my problem and got right to it helping me

Spartacus did an awesome job with piercing my 6 month old twins ears! Not only was he great with the babies but he was very profession and a good sales man!

Spent 1400 and went in the next day to return one of the items and was told it would take 3 weeks for me to get my money. Thats bad business makes me not want to return

Dejah Heredia took very good care of me today. She's very polite and professional I will be going back soon to buy some more jewelry because of the good experience.

I love Juliana because she helped me a lot today! I got their card and so many Christmas gifts! Great job to her! She's amazing!