Paint Your LifeReviews 1,217

I have had 2 portraits done before and have been very pleased with the communication, and the quality of the work done. Well I don't know what has happened since the last time but so far it has been horrendous! I sent 5 pictures in for a generational picture to be done by Christmas. They sent back a first draft within about 30 hours which was wonderful. The problem was that out of the 5 people I sent pictures in, they only included 4 people! There was also supposed to be a 25% discount per their special they were running to get done by Christmas. I sent in the revision and that is the last time I have heard from anyone! As stated on the receipt, It was supposed to be done by 12/13/23, it is 12/18 today. I selected 5 people and the receipt says 4. After I sent the revision the dashboard said the editing would take about 48 hours which is reasonable. For the last 4 days the dashboard has said "update expected in the next few hours". I have tried calling for the last 4 days. You don't talk to a person, you get auto transferred to a line that does nothing but ring. One of the times i called the phone rang 147 times before I hung up. It is not a monitored line. I have sent several emails, none have been responded to. I have also tried their so called live chat, again it is not monitored. I have been waiting for someone to answer this time for just under 3 hours. I am not sure what happened, these people used to back up what they advertised, not anymore. I noticed in reading their reviews that they no longer try to fix an issue, it seems to be we are sorry but you are out of luck! This was supposed to be delivered by Christmas, it is supposed to be for a family member who has terminal cancer. It is very sad to see how bad this company has dropped since I first used them.

I went through the whole ordering process, approving the final product. And when it came time for my final payment I was given the option of a gallery wrap which I selected, then I was given the option of an actual frame which I thought I also selected. I got two charges to my account which I assumed were the gallery wrapped portrait (all one charge) and then the actual frame. Turns out it was just the painting (canvas only) and the wrap was the additional charge

So I ordered and paid electing express service to get my painting by Christmas, that was the advertisement. They billed the full total immediately, not the 10% as advertised and i let that go. Then they didn't listen to how I wanted the people arranged in my painting first off, telling me it may not arrive in time if i make them amend it. I decide to let that go. After the artist had supposedly painted my picture, I needed to approve it before shipping, come to find out my express service did not include shipping which is not disclosed on the website. They also wanted to charge another 175$ to ship! I did not approve the painting and canceled because they made my wife look old and my daughter had a huge nose, both were way lighter skin tone too. They took my money and offered no solution but to cancel and wait for my money back.

You guys ruined my Christmas!