Overview
The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
This summary is generated by AI, based on text from customer reviews
I had seen the ads about Paint Your Life for some time now, at first I did not thing it would work for the portrait I needed of my parents. See both of my parents passed away Dad on 2016 and Mom on 2021. We were all planning my daughters Quincenera (like a sweet 16) along with them. Now that they are gone her plans to be able to dance with them were gone. But thanks to Paint Your Life she will be able to dance with them one more time. I did not post an opening video because we want this portrait to be a surprise for the entire family! But we will be posting a video with her dancing with the portrait wearing her beautiful dress! Thank you Paint Your Life for making this possible!
Everything on this was pretty painful. There were step-by-step instructions on how to do everything. They were very good about answering questions that I had and I even got the painting a little earlier than I was supposed to. Highly recommend this.
Thank you for your feedback, Scott. We highly appreciate it!
Beautiful painting that captures my vision! Easy process and constant communication!
Absolutely amazing! They were so amazing with communication and the artist did absolutely fantastic! I wish it wasn't as costly (my total was around 250 for a 12x16 with no frame). There are payment plans, but none of them fit what I could do so I just payed up front. I understand the cost though. The painting did turn out amazing however and it got to me in about 12 days (Ordered Oct 31 and it arrived Nov 11)!
Thank you for your kind feedback and understanding, Aliya! We're glad you were pleased with the overall experience you had with us.
I was so happy with the painting I purchased for my husband birthday. He said he loved his gift and it was the best gift he ever received! I wanted this to be special for him because he lost his dad last year on his birthday/Valentines Day and that exactly what it was to him very special. Thank you so much!
It was an honor for our team to create such a meaningful painting for your family, Sheila. Thank you for your wonderful feedback!
My Fiance lost his father a month before my 5 daughter was born he met his other grand children but not our last baby she is his twin. So I thought surprising my fiance with a picture of our children, him, and his father holding our newborn would make him happy and it did he was amazed.
It was an honor for our team to create such a meaningful painting for your family, Arkeshia. Thank you for your wonderful feedback!
The picture that we received was absolutely beautiful. It was perfect. My husband said it was one of the best gifts he's ever received before. We are definitely pleased and would recommend this company to others!
We are thrilled to hear how much you loved the painting, Starlit. Thank you for your wonderful feedback!
I had an oil painting done of my father in law. He passed away last December and I wanted to have it done for Christmas, for my husband. Needless to say, when it arrived it was beyond perfect and I gave it to him immediately. Several people have asked where I got it so I have gladly passed in the site and my wonderful experience!
Thank you for sharing your experience with us, Amanda. We are very happy to hear about your satisfaction with the painting and the service!
If you are buying this for a gift for you loved one for a holiday I would NOT rely on their timelines to make sure you get it on time! I paid expedited shipping and they refunded me the money and said sorry. Now it's 12 days later (then the date I was supposed to have had the painting) and I still have not received my painting. I would have never ordered if I would have known the painting would be this late. Almost 600 basically down the drain. Called and emailed customer service and all the have said repeatedly is sorry we can't do anything else. All I'm saying is don't give timelines if you can't stick by them!
Kayla, we are sorry to hear you've had such an unpleasant experience. We’d like to sincerely apologize for any inconvenience and/or lack of communication you’ve experienced during your order with us. Your satisfaction is our highest priority and we are always doing everything in our power to deliver the paintings on time and make sure that all our customers are satisfied with the outcome. As you might know, the shipping process involves several factors and stages that usually consume a lot of time and is not fairly simple, however, we are trying our best to make sure that it's always accurate and comfortable for our customers.
We'd like to settle this matter and turn this into a better experience for you since your satisfaction is our priority. Please let us know the details of your order so our team can reach out to you.
I ordered a painting on august 24 for my wife's birthday. Received the painting octobre 13. Two weeks after my wife's birthday... Reason: painting was lost in the studio, the framer makes a mess, the courier company makes a mess. No, not for me again, i don't give presents two weeks after birthday... The painting is still sealed on the attic... I ordered it on time... They promised to contact me to get a solution, but silence is golden on their side!
Peter, we are sorry to hear you've had such an unpleasant experience. We’d like to sincerely apologize for any inconvenience and/or lack of communication you’ve experienced during your order with us. Your satisfaction is our highest priority and we are always doing everything in our power to deliver the paintings on time and make sure that all our customers are satisfied with the outcome. As you might know, the shipping process involves several factors and stages that usually consume a lot of time and is not fairly simple, however, we are trying our best to make sure that it's always accurate and comfortable for our customers.
We would like to get to the bottom of the issue and improve your experience. Our team has reached out. Please check your inbox.
The final product was identical to the draft image that I approved! I liked that there were unlimited amounts of drafts, that helped me feel confident that I would get a product that I would love.
I had one request that took a few rounds to get right, but I got it to where I wanted in the end.
Creating this masterpiece was such a easy and quick experience. The painter was very thorough and made all the adjustments I asked for. My husband was very pleased and brought to tears with the touching painting that's was created.
Thank you
Thank you for your wonderful feedback, Ariel. We are beyond happy to hear about your satisfaction!
I'm quite impressed what they were able to do with the old photos of my aunt and uncle. They were worn out pretty much and they managed to bring back the original quality and actually paint it flawlessly. I'm absolutely flabbergasted!
Thank you for your wonderful feedback, Elizabeth. We are very happy to hear we could fulfill your expectations!
The process was smooth and straight forward. I was able to see the portrait before it was mailed out for approval and for any adjustments and/or corrections. The artist was amazing with total and complete realistic artistry. I will definitely recommend Paint Your Life to family and friends.
We are very happy to hear about your satisfaction with the painting and the service, John. Thank you for your wonderful feedback!
I wanted to surprise my daughter in law with a picture of her daughter and grandmother who passed away last year. She was extremely close to her " Baba" and never got to see her great granddaughter. This picture paints a wonderful picture of the two of them so she lays feels like her daughter met her great grandmother.
It was an honor for our team to create such a meaningful painting for your family, Danalee. Thank you for your wonderful feedback!
I am thankful for the amazing work as it will stand as a beautiful memorial to my wife who passed away. Thank you for such an easy process and such amazing detail and consideration to my personal requests.
It was an honor being a part of this amazing project, and we are thrilled to hear that you loved the painting. We appreciate your feedback!
I was looking for an artist to capture 4 naturally beautiful woman and display it with perfection. The artist delivered. The whole team was very helpful and response times was quick to correct any issues. Already looking forward for another to be painted.
We are very happy to hear we could live up to your expectations, Steven. It will be a pleasure for our team to create more beautiful paintings for you in the future. Thank you for your wonderful feedback!
The picture was made from three separate photos. They put it together so quickly and gave me ample opportunity to make changes if needed. I didn't have to it was perfect. I gave them free rein and then just made it. It's perfect
This was my first time ordering a portrait and to say I was amazed, is an understatement! I was so impressed by the attention to detail and elaborate portrait that was constructed from a small photo with minimal description! I will definitely be ordering again!
The artist did a phenomenal job at painting my fiancé, our son, and my fiancés brother who was killed in a car wreck several years ago. We now have a way to view them together in our home. Thank you so much!
It was an honor for our team to create such a meaningful painting for your family, Alexis. Thank you for your wonderful feedback!
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- Sheridan, Wyoming, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us, Veronica. It was an honor for our team to create such a meaningful painting for your family. Your wonderful feedback and kind words mean a lot to our team!