Pajar Distribution Ltd.

Bought these Pajar Jess boots, wish I had read reviews online about this company.
These are stated to hold up to-40. They are lucky to be warm in -5.
I bantered back and forth with customer service only to be told there was nothing they could do!
I walk my dogs on a daily basis and was looking for a light zipper pull on boot, worst boots I have ever worn.
I replaced them with a pair of Sorel that are toasty warm and on sale $50 cheaper.
Never again will I purchase a Pajar product as a Canadian I am ashamed of this company.

This company is horrible. They don't respond to emails. I've been waiting over two months for a refund. Have sent countless emails and no response. The shoes I purchased was sent back over a month ago and I still don't have the 200.00 dollars back. I don't recommend them and will never purchase anything associated with this company! I would give no stars but that's not an option

I bought a pair of Pajar boots with pull down grippers for ice. After only two seasons of wear, the rubber tabs at the heel have worn off and allow water to enter the boot! There is no way to fix this and the design seems flawed.

I purchased a pair of Pajar Bye Bye boots last winter for almost $400. This is only the second winter that I am using them and the zipper recently broke. Without a zipper replacement they are unusable. I contacted Pajar and they have refused to stand by their product and offer me some type of restitution. It is outrageous that a pair of boots this expensive do not even last two winters. The company is not answering my emails. Stay away from this company and their products.

Please be warned. DO NOT ever buy from Pajar.com. This company is a sham! And is dubious in practice.
They take your money for a purchase and then you never hear from them again nor receive your purchase. No one ever answers the phone. And when you have an online chat regarding your order, they will tell you "we're opening an investigation into your order and will contact you" but you NEVER hear from them.
Do not buy from this company.

I love the quality of Pajar for winter boots. I was using it for more than 3 years and it was still in great condition. It was a bit expensive but I think you get what you pay. The comfort, quality and the looks are what matter most.

I bought a pair of winter boots and they were too big so I returned them right away. They were delivered back to the company on December 15, and signed by one of the employees. The return process is excruciating because you have to email them to get the RMA number that you have to include on the shipping label, and you have to pay for the label.
I even paid for insurance because the boots were almost $300. I waited over two weeks to get the RMA number even though their website says you have to return shoes within 30 days of the receipt. It also states that you would receive a refund within 5 business days once they receive your return. I've been waiting almost 2 months to get a refund, sent them 3 emails and the responses I've been getting were that their accounting department is very busy. Still, no refund.

Merchant not interested in price adjustment post sale or giving a store credit for the difference in price changes within 14 days of purchase.
You pay for shipping when buying or returning merchandise.
Disappointed really in the lack of customer care.

THIS COMPANY IS A SCAM! DO NOT PURCHASE! THERE IS ZERO CUSTOMER SERVICE. I WISH I WOULD HAVE SEEN ALL THESE NEGATIVE REVIEWS BEFORE PLACING TWO DIFFERENT ORDERS HOPING TO GET AN RMA FOR THE FIRST ORDER THAT WAS TOO BIG. YOU CANNOT SPEAK TO A HUMAN. I FINALLY CHOSE THE ACCOUNTS RECEIVABLE OPTION AND GOT AN EXTREMELY RUDE WOMAN TELLING ME SHE COULD NOT HELP ME AND DID NOT CARE IF I GAVE NEGATIVE REVIEWS. SHE ANSWERED THE PHONE HELLO, NOT PAJAR, THAT TELLS YOU SOMETHING. HORRIBLE, HORRIBLE, HORRIBLE, RUDE,. RUDE, RUDE! DO NOT, I REPEAT DO NOT PURCHASE. FIND SOMETHING ELSE. TOTAL SCAM. ALMOST $500.00 ON TWO ORDERS WITH NO SUPPORT FOR A LEGIT RETURN I WANT TO MAKE.

You'll regret every dollar you spend on Pajar products. They do not live up to the advertising and are a true waste of money- you will be wet and cold and your toes will freeze! I bought 5 of their products and had to then go out and rebuy winter gear that actually works because Canada actually does have winter. There are much better products out there for much less money made by companies that care much much more about their customers!
They promote themselves as a Canadian heritage brand -SHAME on them! This makes the cruel joke of their products even crueler as you shiver in your boots, Canada is much better than that!

This company practices false advertising. They imply "Made in Canada". When the 280 dollar boots arrived it has "Made in China" written all over it. More made in China garbage. This nonsense has to stop.

I did order a pair of boots a month ago. They never shipped. Winter is over so I contacted to them and asked to cancel my order. They said they can't do it. This is pretty bizarre I will contact to my bank.
Please don't order from them!

I suggest you don't spend your money on this brand. The quality is not worth 500 dollar jacked and the return process takes forever. And i have to pay for the return. I always do online shopping and i never pay for the return fee. But this $#*!y coat. Wasting my time wait for them to instruct me how to do return and i have to pay.

I wonder how they stay in business! I purchased a pair of boots less than a year ago. Never worn, tags still on but they won't even exchange them. Never going to recommend this company nor will i purchase from them again. STAY AWAY FROM PAJAR!

I purchased a pair of Pajar boots from Sail on Tuesday. I was looking for a light weight warm boot for work as I am outdoors quite a bit and these fit the bill. I have worn them for two days and they are NOT rated to -30. My feet are freezing even with wearing a pair of wool socks! NOT WORTH THE MONEY. I recommend you purchase a boot by Sorel.

Wore $300 boots 10 times in office.
Fell apart from sole on both boots.
Incredibly poor quality. Glue disintegrates.

At the beginning of the second winter l, my Pajar books break apart. The limited warranty is only for six months, so I had nothing to do but throw them away

Would you please tell me your feeling when you pay $699.00 plus 13% tax, the jacket costed S789.87 CAD and the jacket was only good for 2 winters and disintegrating on the 3rd winter.
I can not believe Pajar brand has a really low quality for the big cost. I'll not recommend to all my friends, relatives and associates about your Pajar brand.
I purchased the jacket because I trusted the Pajar brand and I'm really care for the jacket but now all the black vinyl trims (wrist, pockets, neck & bottom of the coat) are cracked & peeling. I'm embarrassed to wear it in public.
I send photos to Pajar customer service and they told me "Since this jacket is not covered by the warranty, we are not able to repair the jacket.
The best solution I can offer you is to contact our authorized seamstress to evaluate your jacket"
STAY AWAY STAY AWAY from PAJAR brand

Hello to all of you! Very bad Canadian company! Don't make a mistake about size...because even if they are new...they will charge you the shipping costs. In addition, customer service is pitiful. Please read the return policy carefully... First time in life that I see a company charge for an exchange! In addition, they do not have a price policy in connection with a price decrease! I bought a boot for $500 and the next day...there was a 10% discount! Never wanted to make a price correction! Finally, there is a newsletter that gives 10%. I had spoken to customer service representative Mika on the phone and she did not mention it at the time of purchase! The product is on evaluation! You will find equivalent quality at Sorel, Columbia and others such as northface, Keen, or Salomon. This company for my part is clearly discouraged and you will see other dissatisfied customers in the reviews and there are several! Believe me, he's not talking about the exchange and return policy on the phone! Quickly go see the exchange policy and go back to the bottom of the page! I should have consulted her before doing business with this company! If there were 0 stars, the score given would be!

Products used:

You pay for shipping exchange...plus 9 dollars! Minimum $50 for return! Even if it's an exchange and not worn!

I would not even give them 1 star. I order some boots and realized there size chart differ from others so I contacted them within 3 hours so they could cancel and I could reorder and they do not have any lenience. It does not make sense for a company to send products which they will spend from there own money so the client turns around returns the product. Is a loose losse situation since customer will have to pay to send them back. HORRIBLE CUSTOMER SERVICE! I understand your policies but those type of policies will deter people from continue buying and it would be beneficial that they put policies in place that would benefit both. I would not buy from them again. I will return the boots and not buy at all. It has been stressful.

PLEASE BE AWARE... DO NOT BUY BOOTS FROM THIS COMPANY. I FEEL LIKE I AM WALKING ON TWO PLANKS OF WOOD; THE SOLES ARE SO DARN HARD. THEY ARE NOT COMFORTABLE AT ALL, AND WHEN IT COMES TO WARMTH... HA! A REAL JOKE. MY TOES FREEZE AFTER 10 MINUTES AND THIS IS IN A MILD WINTER TEMPERATURE. IMAGINE WHEN IT IS -30. SO, EXCUSE MY EXPRESSION, BUT THESE PAJAR BOOTS ARE A PIECE OF ——. MY DAUGHTER HAS A PAIR OF PAJAR BOOTS AND SHE ALSO HATES THEM.

I purchased a pair of Trooper boots from Pajar on Black Friday 2022, and after receiving the boots and wearing them around 10 times in 14 days, the waterproofing was compromised, the sole detached from the leather on both boots. After contacting Pajar for warranty (mind you, they claim a 90 days warranty), they shifted the blame on me, my style of walking this n that).
DO NOT BUY THESE PRODUCTS FROM PAJAR, poor labour and poor materials are used, but at a premium price.
These boots became useless due to waterproofing being compromised in less than 2 weeks.

Similar to the other reviews, I have never experienced such terrible customer service from a retailer as I did with Pajar. I ordered a pair of boots and started contacting them about a month later as I had not received them. Since I was never able to get an answer by email, I started to call them regularly and spoke with the same person every time - Tracy. I kept being told they were looking into it and she kept promising me a refund, which never materialized. After four months (yes, FOUR MONTHS!) of being friendly and patient and not having received either a refund or the boots, I finally expressed that I was not prepared to wait any longer and they needed to get me my refund immediately. Tracy hung up on me! When I called back, she hung up on me again! This is beyond unacceptable treatment of a customer. Who does that?!? If they expect to remain in business, they need to entirely revamp their customer service department. I would recommend that you stay away from this company and their products. They evidently do not care about their customers.