Pajar Distribution Ltd.

Bought 2 jackets online. Received only 1. Unhelpful customer service. Still waiting for second jacket 15 days after the order will question charge with my bank given no one really helping on Pajar side. Avoid buying online from them

The boots I bought for 250+tx were supposed to be very durable, but it didn't even last a single season. The boots are absolutely ruined from inside, hurting my feet and water is able to go inside, despite being supposedly "waterproof". When I contacted customer service, instead of doing what any moral company would give as service, they gave me quite a political answer and clearly did not care. Very disappointing from a trusted brand like Pajar. I don't recommend these boots at all for anybody. They are barely even worth 30 $.
My contact: *******433

Bought boots from them2 yrs ago. They were good the first yr and the following year not as warm. This year, well they are cold as hell and totally useless. Ordered new insoles which never arrived. Just the useless boot cleaning kit. Email saying they are out of stock. Are you kidding me? It's Canada in.Paid a good dollar for these boots that should last longer. Customer service only say you'll get a refund of the $40 in 4-5 days. You would think Canadian company would be better prepared for our Canadian winters. Don't waste your time. Buy the cheaper boots elsewhere that need replacing every couple years. Insoles are paper thin. Your going to be doing that anyway.

I had two items lost by UPS on the same day. One company resolved the issue right away, Pajar has still not done anything a month later. These were very expensive and they have essentially taken my $300 without giving me the product. They did not respond to my last inquiry.

Worst Canadian brand in terms of customer service. Be extra caution before placing order. There is no cancellation as soon as the order being placed. They don't want you to return as their customer service not replying to your inquiry. I asked Pajar customer service for cancellation or return. When they finally replied, but dodged the real question and never mentioned there would be charge for return, until I found out myself from here. I've been following up but never got a reply for week now. I will continue to try contacting their customer support and pay the extra to return the item regardless.

I was really surprised to do an online search and find so many poor reviews of this company! I purchased a pair of tall leather boots last year to withstand minnesota winters and have been very happy with the product. It is hard to find boots that are stylish AND warm (I have been very unhappy with many known brands that fall apart after a year or two of wear) and these are good quality, warm, comfortable, and waterproof, just as outlined on their site. They were more expensive than I normally pay for boots, but my hope is that they would also be more durable. So far, so good.

Before you buy online you must be fully aware. I had to send 4 emails, 2 messages on Facebook, 1 on Instagram and then twitter before someone responded as to how to return a coat. They finally responded to my email with instructions with no return label. It cost $40 to return the coat. Never again will I purchase from them.
Btw, reason for return: the fur around the hood looked like a wet rat.

I bought a gorgeous pair on their boots from the Bay. Warm and comfortable. But within three months developed crippling foot pain with my right foot. After consulting my physician it turns out my issue arose from these boots. No support from the company. Avoid at all costs.

I got these expensive boots from DSW upon one of their associate's recommendations. My toes freeze even in milder temperatures. Do not buy these shoes if you are looking for something that keeps your feet warm.

False advertising, unethical business practices, can list more actions but that should be sufficient. I read another review - $500 boots ordered - never came - I thought it was my review except I didn't write it. Have never brought litigation on my own behalf but glad I am a lawyer today. Items purchased directly from Pajar on advertised sale. No communication. No responses. 2 weeks later, refund issued, canned email stating item no longer in stock. Item is in stock for full price. Looking at options. In consulting for retail establishments carrying this brand. I do not feel this brand should be sold with this unethical practice toward its consumers. I also have never seen a business with ALL horrendous reviews. Duly noted.

These guys don't deserve 1 star and they're the worst! So I emailed them the next day to cancel one of my orders since I already got another item which was way cheaper. I didn't receive a reply since. I called them and the lady that I talked to was arrogant and condescending, I can hear her laughing in the background. I always shop online and this is the only company that process your order after 3 business days. Please note that's only for processing. It's ridiculous! They have great products but horrible customer service and shipping policy. I learned my lesson and I'd never buy from them again. Stay away guys!

Be very careful before ordering these boots! I ordered two pairs in order to try them on for size, and being spoiled by Zappos and Amazon, I didn't realize that the returns were not free. "Free shipping!" is splashed all over their website. Well, OK, then maybe the standard $7.95 or $9.95 return fee for those few companies who do not offer free returns. Not so! I had to pay $50 to return them and that was the cheapest (USPS.) For an order of $250, this is outrageous! I pointed this out to Customer Service, and they said that upper management did not agree to pay for the return. Terrible policies, which even they could see were not in the spirit of online shopping. Don't buy from them unless you are absolutely sure of your size and preferences.

I spent over $750 on seal skin boots 2 yrs ago. Soles are now worn down to the point where they hardly grip AND the seal skin has come away from the sole. Even worse, Pajar says their warranty is 1 year, so tough luck to me.

I echo the customer service issues. Needed to return boots bought online. I already knew I'd need to pay for shipping (that sucks but eyes wide open). What I didn't realize was that the email for an RA number would be ignored. Spent some time, but for those of you just figuring this out, Pajar is *******067.

I bought these from the Hudsons bay, the fit was alright, and although initially the build appeared to be good, but having wore them for less than a month, they are already are torn.

I have been trying to contact Pajar since sometime now, but they wont respond to my complain or any messages either on their website, on facebook or even to their customer service.

Totally irresponsible customer service.

Never gonna buy Pajar ever. Don't recommend.

My $250.00 Mirko boots (see https://ca.pajar.com/collections/mens-ice-gripper/products/mirko) are a monumental waste of money -- soon to be "were a waste of money" as I'm throwing them out this evening. Don't be seduced by the ice-gripper frame. It's fragile and breaks easily, not to mention a nuisance to use. When I told Pajar that my boots leak, that the gripper frame had broken and a hole had developed in the heel, they countered my complaints with a very dishonest response: "You're the first person we've heard that from." Really? What a lie! And don't expect to walk any distance in these boots as the hard soles make them super uncomfortable. To the corner store and back, perhaps, but any further and your feet will be sore. Don't invest your hard-earned dollars in a company that does not care and don't believe the super-hyped descriptions of their boots. Most of it is complete fiction.

The customer service is generally rude and not helpful. They don't pick up your calls until after 10 tries and they don't respond to your emails. The return process is extremely difficult. I have spent $50 to send the item back using Fedex. The item was delivered more than two weeks ago by the tracking number, but I have heard nothing from Pajar regarding the refund. I had to spend my entire day to make one successful phone call with the customer service. The person who eventually picked up my call was rude and she told me that there was nothing she could do about the refund because she was only the distribution center. Overall horrible experience, never buy from them again, not even the brand.

Hi. I spent $276 dollars on a pair of boots, and only a few months later both the zipper and material ripped! I have contacted them FOUR times without any support, and their customer support agent, Kayla, I'm sorry to say, is very incompetent. My emails and chat continue to go unanswered, and they don't have a phone number.

Bought these expensive Pajar winter boots. Lasted only one winter the next winter the shoes started leaking! No customer service is available. Pathetic quality. Never buying them again. EVER! Waste of money.

Reached out to customer support needing a boot size exchange.
Three weeks later I still have not heard back from them.
Basically I paid $300 for a pair of boots that are too big and I cannot get the company to respond to me.
Never again will I do business with a company I am not familiar with. Lesson learned.

Bought a pair of boots from them and needed to send back for new size. AWFUL experience to say the least. Very rude, unresponsive and lack of care for customer. Literally told me they didn't have time to send me new size of boots because of the season. But had my money for almost 30 days! Never again will I buy their products. Sad because I have purchased many many items in past. DISGRACEFUL!

I am revising my original edit as I received a response from Pajar.

I am yet to see how the boots I purchased will work out, but the only thing is that if you want to exchange or have a refund, you must return the new boots at your cost, not worn within 30 days.

I was in contact with customer service, trying to find out some information about what their warranty covers on a specific style, Valerie. What/how long the warranty process is, Do they repair or replace the boots, what they define "misuse" as etc. The rep (Kayla) would simply link their warranty page repeatedly, which is very vague and does not say what exactly is covered vs not covered. So if getting answers about simple questions is like pulling teeth, I can only imagine the trouble you'd go thru after they had your money. So I would avoid this company at all costs, which is very sad considering they are a Canadian company.