• Pakible

Pakible

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Overview

Pakible has a rating of 4.4 stars from 78 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pakible most frequently mention customer service, custom packaging, and high quality. Pakible ranks 22nd among Shipping sites.

  • Service
    19
  • Value
    20
  • Shipping
    18
  • Returns
    8
  • Quality
    19
4
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How would you rate Pakible?
Top Positive Review

“Pakible made me gorgeous high quality shipping boxes, and exactly in the creative design I wanted!”

Kimberly S.
7/22/15

I jumped up and down with excitement when I received the gorgeous shipping boxes Pakible made for me. I took advantage of their 10 for $10 deal, and was extremely impressed with the quality of the box and the printing. They were very communicative with great customer service, letting me email them the exact design my designer created, and I was blown away by the outcome. They did have a little trouble in the beginning keeping up with the demand, but since they've more than made up for it, with fast responses and great offers. These boxes will make the strong first impression I'm looking for. The quality of the product speaks volumes.

Top Critical Review

“Poor customer service and communication”

G G.
6/26/17

Very difficult to contact and communicate with. Basically wasted my time and strung me along to only reject the request for whatever reason. They changed the entire site and design process which made it much worse. You probably have better luck on Alibaba

Reviews (78)

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customer service (21)
Thumbnail of user johnf147
New Jersey
1 review
6 helpful votes
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May 1st, 2015

It was good. They were insanely slow but when the boxes came they were worth the money. I would order again if they can get their act together and ship them out within a few weeks instead of 4 months.

Thumbnail of user chaseo1
Chase O. – Pakible Rep

Hi John,

Glad to hear you were happy with your boxes! Thanks for the feedback. Admittedly, we had some shipping delays early on that were unexpected. We’re very sorry to have kept you waiting for so long.

We’ve made some awesome improvements over the last few months to increase the size of our team, and increase the efficiency of our processes. We hope that you’ll give us another try. Our turn around time is currently averaging 30 days or less.

Thanks again John! Please email me if you have any questions, cortega@pakible.com.

Thumbnail of user danielp66
Texas
1 review
1 helpful vote
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July 29th, 2015

Pakible has a great model on a market that needs some updating, and I believe they are leading the pack here.

My first experience with Pakible was with the launch program. While it took a little bit for them to work out the "kinks" in their model, it was well worth the wait. I use the boxes for our products and always receive complements from my customers.

I will be placing another order shortly with Pakible and suggest you take a hard look at them. You won't be disappointed.

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Thumbnail of user lashayaw
Ohio
1 review
6 helpful votes
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July 20th, 2015

Hello, I was one of the earlier users of the new site Pakible. I was very excited about being to have custom branded boxes for my clients. I placed the order and waited. My order took longer than expected. When they finally arrived I called to share my concerns about the length of time. The owner and the team were extremely apologetic and really concerned about my experience. As a small business owner I can't imagine launching a new product and more people than expected took advantage of a great offer. It's a good and bad problem. The Pakible team took full accountability and I will be making a new order soon. I would suggest giving them another try. Everyone deserves a second chance. Where else can you get this level of custom branded boxes for those prices. And more importantly with a team that cares.

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Thumbnail of user courtneyb38
Nevada
1 review
6 helpful votes
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July 20th, 2015

Pakible had a 10 for $10 offer when they first launched; it was reposted by a deal site and they were inundated with orders. People who ordered from this first batch, myself included, received the boxes a few months late and the Pakible team weren't that great about responding to emails during this period.

If you've ever donated to a Kickstarter or worked with a start-up that outgrew its infrastructure very fast you know how this goes. Pakible is out of the bootstrap stage now; their customer service is helpful & responsive, the deliveries are on time, and the boxes are great quality for the price.

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Thumbnail of user afso
Canada
1 review
1 helpful vote
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February 3rd, 2016

Being a small food start-up Pakible has enabled me to print small batches of customized boxes which is something that conventional print shops don't do. They require larger orders. Pakible gives you flexibility which is pretty helpful for new companies. Large orders can be made as well for established companies.

You can easily create or upload your file and choose the quantity and see the cost in real-time. The boxes come in various sizes. I'm very excited about the poly-bags and look forward to more packing and printing solutions!

If you have ever dealt with conventional printing/packing shops, you'll really value Pakible. Dealing with conventional shops is super annoying. Pakible is simple, fast, transparent and ***flexible***.

Thumbnail of user ruigieb
Virginia
1 review
1 helpful vote
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February 2nd, 2016

Honestly the only site I know out there that doesn't have crazy MOQ's, an awesome and simple UI, very straight forward. And all in all, awesome product! Been referred to them by friends also in the y comb, def will be going back frequently!

Thumbnail of user cameob
Tennessee
1 review
1 helpful vote
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February 5th, 2016

I contacted Pakible to order boxes for my company. I loved the process of designing the box (so EASY) and the quality was really impressive! I'm excited now that they offer the poly-bags and look forward to ordering. I also received great responses from customer service on the chat and email! Awesome company and products!

Thumbnail of user frankd70
Chile
1 review
3 helpful votes
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February 9th, 2016

Have worked with Pakible on custom packaging for a variety of clients and have been able to get my customers what they were looking for. Very happy with the service (their customer service team is helpful and the website designer tool makes it easy to get started). Looking forward to doing more!

Thumbnail of user toysa
New York
1 review
2 helpful votes
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February 27th, 2016

I am starting a new project and am on the hunt for boxes for my product. I looked at a lot of choices and decided to try Pakible for some samples. I love that you can do a low quantity to start, as this allowed me to try these out without spending a fortune. The quality and timeliness of the boxes were unbeatable. Our logo looked great and it made me excited to package my things! I would suggest Pakible to anyone looking for fast, reliable and high quality, custom packaging.

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Thumbnail of user frankb93
California
1 review
2 helpful votes
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February 2nd, 2016

I love Packable. It was the ease of ordering small quantities that brought me, but it's the quality product and customer service that will keep me. I had a custom request over the Christmas holidays and they answered my emails almost immediately. They were and remain responsive, consistently helpful and kind. By the time I got back from break a pack of beautiful printed and folded boxes was waiting for me. I can't wait for more box sizes and more orders.

Thumbnail of user ericw63
South Dakota
2 reviews
3 helpful votes
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February 2nd, 2016

We have used these guys to do two different projects for us. We needed a high quality box for some product give aways we are doing. They did not disappoint. It took about two weeks to get the boxes, and when they arrived, they did not disappoint. Really nice product, easy to design, too.

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Thumbnail of user heidih26
Kansas
1 review
4 helpful votes
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July 20th, 2015

The boxes look great. We were concerned a bit on how long it took for them to get to us though. We actually forgot we were receiving a sample until it came because it took a little longer than expected. But they did arrive and the box looked awesome.

Thumbnail of user ericl73
Georgia
1 review
2 helpful votes
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February 3rd, 2016

Used them to do custom branding boxes. Dante in customer service is really helpful. We had a problem with the font... but in the end, our boxes came out beautiful and we are using this system to our 500 box order every year.

Also priced this out with local printers who couldn't match the pricing.

Thumbnail of user linr5
Texas
1 review
2 helpful votes
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February 2nd, 2016

CrateJoy has bent over backwards to help us in the lats 7 months learn their system. Any time we have had any problems or issues, they are very quick to respond and are super helpful. We are very grateful for their organization to handle our rapidly growing subscription business!

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Thumbnail of user renet31
Nebraska
1 review
1 helpful vote
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March 7th, 2016

We needed some custom boxes and came across Pakible. We ordered 10 for testing purposes and were very impressed with the quality and colors. We already used up all 10 and just reordered another 50. It was easy to create and will be our goto place for custom boxes for our product.

Thumbnail of user carminac
California
1 review
1 helpful vote
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June 23rd, 2015

Seriously the worst customer service in the planet. Very rude and i had to wait about a month to get a response to a simple question. Not to mention the wait on my boxes, i honestly waited over 5 months for my product to arrive. They just arrived today and boxes are horrible. My logo looks faded and cheap. Box color completely different to what was shown on website. I made a mistake on choosing this company for my business boxes. Lost money and time. I would never again make business even if they had their boxes marked to one cent. I will make sure i tell all my business buddies never to shop here. Horrible.

Thumbnail of user kevinl67
Illinois
1 review
4 helpful votes
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July 21st, 2015

Our agency has been looking for a box maker and printer for over a year. We always ran into the problem with too high of a minimum order. Our smaller clients wanted a personalized box for shipping or packing products and we internally wanted to brand a box to send to potential clients. We found Pakible and we couldn't be more excited. We can do low run prints of boxes and then change up the style for a campaign. We're not stuck with 5,000 boxes and a high price tag when we only need 100 or so. I worked with Nick at Pakible when I had questions about more extensive branding on the box and he was super helpful.

Highly recommended.

-Kevin

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Thumbnail of user jeffc91
Florida
1 review
1 helpful vote
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February 3rd, 2016

We are a very small but growing brand, but this packaging makes us look like we are as big and professional as any other brand. These boxes are an excellent way to improve your brand image and impress your customers. We would highly recommend Pakible.

Thumbnail of user lennyb19
Illinois
1 review
1 helpful vote
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February 3rd, 2016

Pakible is great. Their boxes come out incredible, and the design interface is thorough and easy to use. They have fixed their long turn-around issues, and are very personable in their outreach to customers.

Thumbnail of user autumnh5
Texas
1 review
1 helpful vote
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February 3rd, 2016

I work at a small design studio in Austin and we needed custom packaging for our holiday gifts. We were totally saved by the folks at Pakible! Not only did they offer sturdy, shippable packages in the sizes we needed, but they also gave us the opportunity to add beautiful branding with very few limitations! We designed a custom crest logo for the front of the box and they also allowed us to match the box to any color we wanted! The final product was high quality and totally wowed all of our clients!

The Pakible team was so helpful throughout the process, too! They even went out of their way to help us expedite our shipping when we discovered we may have ordered them too late! Definitely saved the day!

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Value
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Thumbnail of user kimberlys33
Texas
1 review
5 helpful votes
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July 20th, 2015

When an add popped up on my Facebook for a special deal for Packable products I thought why not give it a try! I wasn't sure what to expect, but when my boxes arrived I was absolutely blown out of the water. I will be so proud to present my products to clients in these boxes! They match my brand perfectly!
The Packable team was an absolute joy to work with from beginning to end and I would recommend them to anyone! I absolutely 110% plan on using them again in the future.

All my love,

Kimberly of Kimberly Ann Photography Humboldt

Thumbnail of user dutchessv
New York
1 review
4 helpful votes
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July 20th, 2015

Not only were the boxes I ordered of the highest quality (for a great steal of a price) - but the customer service is amazing! I got multiple follow up emails to make sure I was happy, and the employees I did speak to were personable and knowledgeable. I WILL be buying again.

Thumbnail of user suzih1
Colorado
1 review
1 helpful vote
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February 4th, 2016

Pakible is my go-to for my packaging for my small but growing subscription box business. I'm all about simplicity, and Pakible makes it super easy to design my box and order. No complex set up fees, no annoying calls by salespeople. Huge thanks to Pakible for helping this small business get off the ground!

Thumbnail of user tiffj2
California
1 review
2 helpful votes
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March 30th, 2015

I'm outraged at the lack of communication. Is this a scam? I ordered 10.5 weeks ago, yet the website claims 10 days. Was there a typo? Should it be advertised as 10 weeks?! At this point i'm over it. I send emails upon emails yet no reply. I will never order $#*! from Pakible again. STAY FAR FAR AWAY FROM THIS SCAM.

Thumbnail of user brittanyk2
Arizona
1 review
2 helpful votes
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July 20th, 2015

I bought the "10 boxes for $10" deal when they first started. I did feel like the set up was a little strange. The site didn't even ask for my shipping address which made me feel a little uneasy. It took a VERY long time to get my order, but they did reply to my emails and did give me an update a few weeks out.
As I understand it, they got REALLY busy REALLY fast and weren't prepared. I think they messed it up for themselves early on, which is a bummer. If they would have updated customers from the very start, letting them know that there would be delay, I don't think they would have so many negative reviews.
I wasn't in a rush, so it didn't really bother me. I only paid $10 & I love my boxes. It was a good deal.
I would buy from them again, but with the expectation that shipping might take a while.

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Design and buy custom packaging. Any size small or large. Unbeatable prices. Create printed boxes, shippers, mailers, retail, cartons, poly bags.

Company Representative

Thumbnail of user chaseo1
Chase O.

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