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Panash

How would you rate Panash?
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Canada
1 review
0 helpful votes
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It's Ok.
May 7, 2024

Shipment arrived on time. Product is of OK quality, some dirt on the hem, seams are not matched up with pattern, seams are also not straight/fabric is puckered. I ordered custom sizing & it is still appx 2inches too large in the chest, so some adjustments will still have to be made. Pattern matches photos & is cute!. Also was charged significant customs fees (over 40% of the purchase price) by FedEx which seems steep, so something to calculate into your decision to purchase.

Date of experience: May 7, 2024
Panash I. Panash Rep
12 months ago

Thank you for sharing your experience with us. We're glad to hear that your shipment arrived on time, but we apologize for any issues with the quality and sizing of the product. Your feedback regarding the customs fees is also noted, and we understand the importance of transparency in these matters. We'll strive to improve our processes and ensure a better experience for our customers in the future. If you need any assistance with adjustments or further support, please feel free to reach out to us.

New Jersey
1 review
2 helpful votes
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Horrible. Really really horrible. Noone even bothers to attend the phone calls. Charging and pricing is in USD but the standards are too worse. My order was made 2.5 months ago and I clearly mentioned I have event. And they don't bother. It's very painful to deal with these people. Noone is there to hear you even

Date of experience: June 22, 2021
New Jersey
1 review
0 helpful votes
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Guaranteed Late Shipments & No Updates
April 23, 2024

I've ordered from Panash twice now. Each time, the desired item had an expected ship date that I reviewed before placing the order. Each time, the order did not ship WELL PAST the posted ship date and there was zero communication about when the item would ship nor was the tracking on the website updated. If you are hoping to receive something in a timely manner, this site is not for you. Chances are that you will have to contact Customer Service to get your order shipped.

Date of experience: April 23, 2024
Panash I. Panash Rep
12 months ago

We apologize for the inconvenience and frustration caused by the delays in shipping and lack of communication regarding your orders. This falls short of the level of service we aim to provide, and we understand how important it is to receive timely updates on your purchases. Your feedback is valuable to us, and we will use it to improve our processes and ensure a better experience for our customers in the future. If you have any outstanding issues or concerns regarding your orders, please don't hesitate to reach out to our customer service team for assistance.

California
1 review
0 helpful votes
Follow Mina S.
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Found their prices reasonable and got a $30 discount during holi offer on my sarees. Fitting was great with standard measurements. Thank you panashindia team, Would love to shop and review your website again.

Date of experience: March 22, 2017
India
1 review
1 helpful vote
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We purchased some clothes for a wedding ceremony on 14 Oct, and till date there is no news of the product. No feedback or calls from Panash. I don't know how they function, better to stay away from such purchases

Date of experience: November 8, 2021
Germany
1 review
5 helpful votes
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Got it on time!
August 31, 2017

After reading certain negative reviews, i was a little skeptical on ordering on panashindia. However I did go ahead, as I was given assurance by their customer care. Happy to say all my 3 salwars fit me well and they delivered it within the time line. Shipping was fast as they sent with DHL. I have had horrible experience on certain sites who shipped via post or some unheard courier companies.
I would probably be regular to this site as I wear a lot of Indian clothes :)

Date of experience: August 31, 2017
Panash I. Panash Rep
over a year old

Thank you Rupali, We are glad that you gained confidence by getting in touch with our customer care.
We believe shopping should be fun and convenient for all our customers and we assure the same services will be maintained in all your future orders :)

Tennessee
1 review
1 helpful vote
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Bad experience
December 27, 2021

I ordered a lengha with a ship eta of 20 days. After waiting 30 days, I contacted customer service and they said it's behind and they're expediting the order, will definitely ship in 2-3 days. After a week, I contacted again and got automated responses each time with a ticket number and no information. A month later, I got an email saying my item didn't "pass their quality inspection" and they refunded my order. Not worth the time or money ordering from this site!

Date of experience: December 27, 2021
California
1 review
0 helpful votes
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Ordered a couple of suits & a saree with Panash for Diwali. Received them within the time frame, The support team were kind enough to put my orders on express. Excellent quality, I Would highly recommend them.

Date of experience: November 5, 2019
Washington
1 review
0 helpful votes
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Do not buy from Panash
May 20, 2023

They charged me shipping while advertising free shipping. Did not send outfits custom stitched. Customer service is poor. They don't answer calls and emails are auto generated. I needed the outfits for a wedding and will need to shop somewhere else. They also refused to refund and asked me to ship.back at my own expense. They say they have not received the package. Do not buy anything on this site. They are dishonest and unprofessional. I complained to PayPal and got refunded. It was way too much work dealing with Panash and their non existent support. Avoid the hassle. Let your friends know. Do not support this merchant.

Date of experience: May 20, 2023
Canada
1 review
4 helpful votes
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I have been unable to get through to the customer care service via phone or via email or online chat, which is surprising given the number of of reviews on this site commending PanashIndia's customer service. I am flying to a wedding next Thursday and have not received any communication regarding the delivery date of my order which I placed in August. Looking for a response so I know I won't have to purchase a back up outfit (from another vendor).

Date of experience: September 14, 2017

Overview

Panash has a rating of 3.1 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Panash most frequently mention customer service, good quality and shopping experience. Panash ranks 6th among Indian Clothing sites.

service
81
value
75
shipping
81
returns
47
quality
78
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675 reviews
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