Panera BreadReviews 484

My mother has wasted her soup coming in the house and apparently the bottom of the bag wasn't secure enough to hold the soup and the soup cap opened and the soup bursted open make the caps and bags more secure please my mother is now crying.

We picked up bread bowls at the Lawrence KS store, and brought home for soup tonight. The bread bowl bowls were half the size that they used to be and hard as a rock. Whoever is doing your baking needs to go back to school.

I ordered online for delivery, and when the order arrived it was incomplete. Driver said that is what Panera provided. So I called store several times during the slow time before anyone even bothered to answer the phone. Rude manager blamed it on the driver and refused to make it right. So I called Door Dash, who attempted to reach Panera, but no one answered. So Panera blames Door Dash, and Door Dash blames Panera. Neither Panera corporate nor Door Dash corporate empowers their corporate employees to make this right. So, as the customer, I get the run around and I am out the cost of my missing order, taxes, delivery fee and tip. But the run around ends with me ending shopping again at Panera. Food is overpriced. Manager wasn't interested in even providing customer service. Customer service is worse than the overpriced food. Corporate is a joke, offering empty apologizes but doing nothing. So Panera, keep the gift you received today from me but in the long run it will cost you business.

Panera M. D. owned by Brian Lemek LLC violates discrimination laws in hiring and firing! Seniors don't give them your business!

We went to the Panera restaurant on Bagley Rd. I Middleburg Hts., Ohio at 5:10pm on September 23,2021. The cashier was not knowledgeable regarding what was in the teriyaki, white or dark meat. She shouted to another employee who didn't know either. So she just stands there looking at me. I said "so nobody knows then" to which she responded no, nobody knows. So I ordered a BOWL of soup and so did my son. While waiting for our food a blond haired girl comes out of the back with gloves on and takes a rubberband and gives herself a ponytail. I made sure she wasn't going to be handling our food. I don't know the names of any of the employees I dealt with as none of them including (I'm assuming) the manager wore name tags. We take our food to the table and I told my son that it looked more like a cup of soup rather than the bowl I had ordered (no receipt was given to me) and compared the container mine was in to my son's. Mine was a cup. I went back to the counter and the young man making the orders (he had hair past his chin and no hairnet) looked up my order and said I ordered a cup (which I never order) and and then the "manager" basically called me a liar. I was at this point very angry and told them I ordered a BOWL and it wasn't my fault that the girl who took my order put it in wrong. They finally gave me what I ordered. I will never go back and will take this further for health violations. Nasty people working there both attitude wise and ignorant.

To place a delivery order on DoorDash, Panera charges an extra $10. They show an extra $6.99 and raise the prices on the food. We already pay a fee for DoorDash. Parking at each Panera is horrible. I understand that you no longer have drivers, so why are they still charging the customer? Maybe they shouldn't offer delivery.

Gross. Any company that would put a massive amount of sugar into their soups does not deserve to remain in business.
This soup is so sweet it is NAUSEATING.
Shameful.

Don't understand why every Panera that I have ever gone to they do not know how to toast a bagel. More often than not I have to send my bagel back because it is only warmed. For a piece of bread whose value is about 10 cents and they are charging $1.50 I should get what I want. Yet nearly every time they try to sell me a warmed up piece of bread. This was my experience this morning again. Also put it in a bag and only gave me 1 stinking pat of butter. Got to my car and found this out. Girl was offended when I gave it back to her to get it right.

My experience with pineapple bread in North California very rude and racist. The one in Elk Grove the worst

On our way home from an afternoon at Atlantic Beach NC we stopped for a meal at Panera Bread. Wife ordered a "Pick Two" Half a sandwich and a half salad $15.00, I ordered a bowl of Corn Chowder. $6.00. For $21.00 I could NOT believe the meal my wife received. The tomatoes on the sandwich looked like they were picked out of the trash can that is in 95 degree sunshine, The salad? OMG the lettuce was black, gooey, and made me gag. The cherry tomatoes were picked out of the same trash as the sliced ones. What a piss poor excuse for "fresh" "clean" veggies. Yes they refunded our money but come on, WHY would they try to serve the garbage? Because most everyone does drive thru and probably won't turn around and go back. I DID! Never will I eat there again, NEVER.

I ordered a small salad with Uber eats. When the salad got here it wasn't even the size of a dinner side salad for 8.00. I called the panera it was delivered from and they said everything is pre portioned so there was nothing they would do. Well this is the saddest salad I've ever seen and I paid 8.00 for it. There is maybe an 1/2 an inch of lettuce on it. Highway robbery. I will never order it go into another Panera again..

My online order on Wednesday 8/16 #******* (Jenkintown PA Store) *******380 was for 3 Fuji Salads with the included bread and 3 brownies. Order total came to $37.81. When I picked up I looked in the large shopping bag and saw the 3 salads a another large bag which I though contained the bread and brownies. Should have checked before leaving; the brownies weren't in there. When I got to the office and saw and called the store. Manager said we are out of brownies and I could come back Wednesday or Thursday and pick something else out. I requested a credit on my amex and was told I still had to come back to the store. Brownies are 2.79 each total 8.37 + tax. It will cost me way more than that in gas and time. So keep he brownies and the money.

I go to the panera in lightfoot Virginia but wont be returning my reason why is that there is a Gentleman who I'm sure has mental health issues but I was eating my lunch and he not only was talking to himself he also started to shout that he would kill everyone in restraunt and Jews Blacks etc. I brought my complaint to manager and he was escorted out well few days later I tried one more time because it's close to.my job and I went into the restroom and the same gentlemen was bathing and shaving in the sink. I find this very disturbing and do not understand why Management has not dealt with this Gentleman,,, I myself dont want to eat in a place where my life is in danger. I hope this will be resolved quickly.

Panera Bread Co., Manchester Rd., Kirkwood, MO.

Store's dining room is locked even though when called they said is open untill 9:00 PM. The drive through is only taking internet orders but there is no sign stating this fact.